So sad to write a negative review but you cannot advertise a 2-3 day delivery that is coming from china!. Ordered on 3rd September and 19th returned to sender in china. Contact has been tough. Phone... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Easy to order and prompt delivery. Well packaged parcel. A bit disappointed in the quality if the key rings. I think they might break easily.
First time using Redcandy (found on Instagram) checked reviews here first to Makesure legit before ordering. Ordered a sale item (Flamingo storage box) on Monday, two days later it’s here! Really... Vis mer
Paid £20 for the fastest delivery on an order placed early morning. Finally get the dispatch email after 10pm the next day. The DPD email says it’s been sent on 2 day service. Don’t bother paying f... Vis mer
Selskapet har svart
Informasjon om virksomheten
- Gavebutikk
- også i
- Benkeplateforhandler
- Forhandler av antikke møbler
- Gjør-det-selv-butikk
- Godteributikk
- Husholdningsbutikk
Skrevet av virksomheten
Red Candy is a high-energy, life betterment brand with a wicked sense of humour and a generous splash of quirk. We’re all about bold design, vibrant colours, and unapologetically fun products that inject joy, spark creativity, and make life just that little bit better. We’re not just a brand—we’re a slightly bonkers club where our customers don’t just shop, they belong. If you get us, we definitely get you. Our products are designed to uplift, surprise, and add a daily dose of delight—because life is brighter, happier, and way more exciting when you embrace the unexpected.
Kontaktopplysninger
Storbritannia
- hey@redcandy.co.uk
- redcandy.co.uk
3,1
Middels
125 anmeldelser
Ber kundene om å skrive anmeldelser
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Har svart på 20 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Happiness is discovering red candyrobot
Happiness is discovering red candy. The choice of goods is fantastic. Add to this customer service of the the highest level and you have a company that is my first port of call. Yes occasionally you can find the goods slightly cheaper elsewhere but you know with Red Candy if there is any problem it is dealt with straight away and returns are free. So well worth paying, in some cases, a little extra . You also get a personalised response - they do read the mails - not an automated
26. november 2020
Anmeldelse skrevet uten oppfordring
I live in Denmark
I live in Denmark, but got my orders ( ordered twice) really quick. There were some technical problems ( not their fault ) but it was addressed imidially, so the customers service is really great. Can't wait to give one of the two items away as a Christmas present.
9. november 2020
Anmeldelse skrevet uten oppfordring
Delivery took months..
My grandma found a small add in the paper for a plant pot.. I ordered two.. I did take months to arrive!
The lot was as it was advertised and arrived intact etc.. overall, all went well just took a very long time to deliver.
13. oktober 2020
Anmeldelse skrevet uten oppfordring
Amazing service!
Amazing service!!
Love Peanut the pig loo roll holder. I think I’m going to be purchasing many things from you! Super fast dispatch. Thank you!
5. september 2020
Anmeldelse skrevet uten oppfordring
Good service, Good product
Super quick delivery that was free!
Product was well packed, good quality and as described. Will definitely use again!
18. juni 2020
Anmeldelse skrevet uten oppfordring
Very happy customer!
Bought a Benton Bull and 2 Lego-shaped storage boxes - ordered Saturday, delivered (free) Weds 😀 Very happy with the items, to the extent that Benton is going to get a few little friends and I’m going to start giving them as presents... 😂
17. juni 2020
Anmeldelse skrevet uten oppfordring
Bought a Bull Footstool
Bought a Bull Footstool. Easy, secure purchase, good comms, fast free delivery.
So happy with quality purchase at keen price that l have just ordered the Highland Cow. Returning customer......5*
12. juni 2020
Anmeldelse skrevet uten oppfordring
Excellent Customer Service
Absolutely first class customer contact and care, extremely fast shipping. Fabulous!! Thank you Maggie who dealt with my queries with such courtesy and trust. Customer service at its best.
18. mai 2020
Anmeldelse skrevet uten oppfordring
Excellent products and super quick delivery
Ordered quite a bit from this company. Had champagne glasses delivered over Christmas and they were well packaged and arrived in one piece. Recent order arrived in 2 days!! With the current climate that's really impressive. Really happy with my purchases.
13. mai 2020
Anmeldelse skrevet uten oppfordring
The products are so cute I love it
The products are so cute I love it! Bought a sheep toilet roll holder and a llama doorstop, since it was my first order I got 10% off win win! I only took one start off because the sheep toilet roll holder was had a couple of small dents, probably due to transport. But once the toilet rolls are in you can't notice it, it's still super cute!
11. mai 2020
Anmeldelse skrevet uten oppfordring
Great stuff
I bought my partner one of the elephant footstools It was awesome. Delivered quickly and great quality
6. mai 2020
Anmeldelse skrevet uten oppfordring
Really impressed
Really impressed. Only knew of this company through a magazine compilation of Christmas gifts. Bought Hubert and George Beard Egg Cup Set and it is delightful. Easy to order, informative delivery tracking and arrived on time well packaged. Will use this company again. Thank you
15. november 2019
Anmeldelse skrevet uten oppfordring
Amazing customer service
Amazing customer service. The lid in the concrete trinket was jammed. Ed arranged replacement asap and courier collection of the faulty item. I was sorted within 3 days. Well impressed!
28. februar 2019
Anmeldelse skrevet uten oppfordring
Found an item much cheaper than where I…
Found an item much cheaper than where I originally saw it. Hadn't heard of this company before but gave them a go. Delivery was cheap and fast but on arrival the item was damaged. These things happen and they dealt with this perfectly and I had a replacement item within two days. Can't fault the service at all and would recommend. Excellent.
17. februar 2019
Anmeldelse skrevet uten oppfordring
Below average experience
Cool products. One of the items arrived very slightly chipped. Found cheaper on another website. Customer service average at best.
5. februar 2019
Anmeldelse skrevet uten oppfordring
Svar fra Redcandy
My apologies for the issues with your order. I would like to address all three concerns here.
1) Damaged item. I'm terribly sorry your order arrived damaged. Most orders get through with no issues whatsoever, and we do try to packages everything sufficiently without wasting too much packaging material - it can be a careful balance at times! Did you report the damage to us? We will always replace damaged items for our customers with no questions asked.
2) We weren't the cheapest for this item. Although we do try to be competitive wherever possible, we simply cannot be the cheapest for every item at all times. Being a small business with relatively high margins we would soon be out of money if we did this. Although we would love every customer to purchase everything from us, we totally understand if you want to purchase from a cheaper competitor!
3) Average customer service. We really do try to maintain the highest level of customer services across the board, so I'm ever so sorry to hear we didn't manage to on this occasion. I'm unable to find your order and communication details as the only information Trustpilot have provided us with is your name as 'GK'. I would really like to hear what went wrong on this occasion to see if there is anything else I can do for you, and also to learn from the experience and improve our services going forward. If possible could you contact me on andy (at) redcandy (dot) co (dot) uk?
Kind regards
Andy
Red Candy Director
(Please also note - we have only just been made aware of customer reviews on Trustpilot, hence the delay in response. We have never worked with Trust Pilot before, and Trust Pilot did not make us aware that reviews had been left for our company here.)
First class Customer Service
First class Customer Service. Would rate 6 out 5
5. november 2018
Anmeldelse skrevet uten oppfordring
Excellent customer service
Purchased Wesco breadbin and another item. The other item was out of stock but I was emailed straight away and I was happy to wait for it. Waited just under a month ( This was supplier delay not RedCandy) sent a email to Redcandy and 2 days later I recieved my items. Sadly the breadbin arrived damaged :( after emailing Redcandy I decided not to wait from the supplier again and I was refunded. Brilliant customer service and I would order again. They keep in touch....and advise you every step of the way.
19. april 2018
Anmeldelse skrevet uten oppfordring
Fantastic company
Fantastic company. Great products and amazing customer service. I ordered a gold landline phone from them as it was the best design I found anywhere, there was a small issue with it and they sent a new one out to me straight away no question - very helpful and love the phone
10. februar 2018
Anmeldelse skrevet uten oppfordring
Very happy
Well-priced item arrived promptly and in perfect condition.
7. desember 2017
Anmeldelse skrevet uten oppfordring
No problem at all with my order which …
No problem at all with my order which arrived pretty quickly. I loved the little sweetie bag which was a free gift with my purchase. Red Candy were also very prompt to answer my question regarding an online query I had.
I would definately shop with them again, I love their quirky fun products.
1. juni 2017
Anmeldelse skrevet uten oppfordring
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