Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

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Se hva andre synes

Vurdert til 2 av 5 stjerner

Their business model is 1) sell cheap, Chinese-made readers at what looks like a discount, but you're actually paying a premium compared to what you are getting, 2) obfuscate the shipping process and... Vis mer

Vurdert til 1 av 5 stjerner

First frustrated that initial quoted low price turned out to be glasses without lenses. After required options added price doubled (even before additional optional add-ons). Then received incorrect pr... Vis mer

Vurdert til 2 av 5 stjerner

Not impressed. Totally understand that Covid-19 impacts everything but it took 20 days to receive my order. I keep receiving computer generated emails asking me to recommend them to my friends. Funny... Vis mer

Selskapet har svart

Vurdert til 1 av 5 stjerner

I should have checked here first. My glasses broke like another review, while wearing them. I was going to process a return but I figure after reading other reviews I will just cut my losses and chalk... Vis mer

Informasjon om virksomheten

  1. Butikk for motetilbehør
  2. Brillegrossist

Skrevet av virksomheten

Shop a wide selection of women's and men's affordable reading glasses, bifocals, reading sunglasses, and computer glasses in a variety of powers (+1.00 up to +7.00). Shop over 500 styles under $20.


Kontaktopplysninger

1,4

Dårlig

TrustScore 1.5 av 5

210 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Har ikke svart på negative anmeldelser

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Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 4 av 5 stjerner

great quality!!!

31. januar 2020
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Svar fra Readers.com™

Thank you for taking the time to share your feedback, Mark! We're so glad that you are enjoying the quality of your reading glasses. Thank you for your business!

Vurdert til 5 av 5 stjerner

I appreciate you Readers.com

I really hate to see those one star reviews… Here’s my Kudos... I misplace my first pair of sunglasses ... So I really need sunglasses because I’m sensitive to the sunlight… So I immediately went to readers.com to see what was available and if I could get the same sunglasses… And then I thought I’d check out Amazon… Amazon has Readers.com as one of their sellers... I placed an order with Amazon… Went back to Readers.com... And my previous purchased sunglasses were on sale for about half the price… I called Readers.com They canceled my Amazon order… My final cost was way less then half price of the Amazon glasses... I highly appreciate you Readers.com

21. januar 2020
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Svar fra Readers.com™

Thank you for your feedback, Rhonda! We're so glad we had the chance to assist you with your Amazon and your Readers.com orders. Thank you for your business!

Vurdert til 1 av 5 stjerner

They shipped the wrong order

They shipped the wrong order. I order three regular pair @ 2.50.
They sent me three bifocals.

I emailed and asked to have the pairs picked up and to ship me my order. No response.

Price is good - customer service is bad,

4. januar 2020
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Svar fra Readers.com™

Hi Bruce! We're so sorry that you were disappointed with your order of The Actor Bifocal. Unfortunately, this style is only available with a bifocal lens, not a fully magnified. However, we want our customers to be 100% satisfied with their purchase and we would love to help you set up a return.

We see that you've reached out to our Customer Happiness Team and they have offered to assist you in setting up a return for a refund or to return for an exchange of an alternate style. If you would like to proceed in setting that up, please give us a call at 1-800-210-3975.

Vurdert til 2 av 5 stjerner

It's back to the dollar store from my readers

The initial quality was good.
I usually buy readers at the dollar store but the offer I got for these was a price better than price at the dollar store. The initial quality was good however it's only been a couple of months and the hinge just broke. I treated these with great care and expected more. I was about ready to order another pair, but I think I will go back to the dollar store to get my
readers.

24. november 2019
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Svar fra Readers.com™

Hi, Mark! Thank you for your review. We're sorry to hear that your glasses broke so quickly. While our glasses don't have a warranty, we do expect them to last a reasonable amount of time. We would be happy to work with you to make this right, please feel free to contact our Customer Happiness Team at your convenience. You can reach us at info@readers.com or by calling 1-800-210-3975. Thank you again for your business!

Vurdert til 5 av 5 stjerner

Just awesome

Some of these 1 star reviews on here just don't make no sense my experience was totally the opposite! I had purchased a pair of reader glasses from them and unfortunately they were defective within 24 hours they replied to my email resolve the problem and shipped a new pair of glasses just like that!

22. november 2019
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Svar fra Readers.com™

Thank you so much, Michael! We're sorry things got off to a rough start with your defective glasses, but we really appreciate you allowing us the chance to make it right. Thank you for your business!

Vurdert til 1 av 5 stjerner

Cheaply made

Cheaply made, arrived broken and not getting any response from the company.

15. november 2019
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Svar fra Readers.com™

Hi, Tracy! We're so sorry to hear that you were disappointed with the quality of the glasses. We take quality very seriously and are always looking for opportunities to improve our products. We would be happy to work with you to make this right, please feel free to contact our Customer Happiness Team at your convenience. You can reach us at info@readers.com or by calling 1-800-210-3975. Thank you again for your business!

Vurdert til 5 av 5 stjerner

Best Readers I have Ever Had !!

I received mt first pair of readers with blue blocking so my eyes wouldn't tire while reading my ipad.
I completely LOVE them!!
Price was very good and I received them in 3 days.
They are very well built and comfortable!!
Last night I used them for the first time and they were better then the dozen other pairs I have around the home.
My eyes didn't water and sting or get tired!!
I will be buying many more blue blocking and regular readers from this company:)

5. november 2019
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Bought 3 pairs and within 2 weeks…

Bought 3 pairs and within 2 weeks screws were falling out and I know I can replace the screw but I shouldn't have to especially not 2 weeks in.

7. oktober 2019
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Svar fra Readers.com™

Hi, Denise! Thanks so much for your feedback. We're so sorry to hear that both of your glasses broke so quickly. We continually strive to provide quality and affordable products. If you would like to contact our Customer Happiness Team we would be happy to work with you to make this right. You can reach us at info@readers.com or by calling 1-800-210-3975. Thank you again for your business!

Vurdert til 4 av 5 stjerner

“Bookworm”

I bought a pair of BOOKWORM glasses. Cute..... cute cute cute cute cute! I got so many compliments at work today and the strength was perfect thank you readers.com!
MaryAnn

6. oktober 2019
Anmeldelse skrevet uten oppfordring
Vurdert til 3 av 5 stjerner

I like the selection and ease but the…

I like the selection and ease but the coupon come-on seemed like bait and switch. When I entered the code I was not allowed the teaser price even though my order met the parameters given.

27. september 2019
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Svar fra Readers.com™

Hi, Alan! Thank you for taking the time to provide your feedback. I'm so sorry to hear that the coupon didn't work. We want to try to help improve your experience for you. If you would like to contact our Customer Happiness Team with your order number we would be happy to work with you to make this right. You can reach us at info@readers.com or by calling 1-800-210-3975.

Vurdert til 1 av 5 stjerner

Terrible Customer Service

First off, the reading glasses are mismatched when it comes to strength. I ordered 3 pair of 3x strength, which is what I have been using when buying from Walgreens/CVS and so forth. The readers.com 3x are about twice the strength of the local retailer brands so everything way blurry unless I held things about 1 inch from the glasses. Tried to exchange on the website and they present a nice easy to use page to do exchanges, however they trap users with a required field which cannot be edited, thus making you email (24 hour wait time) or call. I called twice and got "Adam is out to lunch until 1pm...please leave a message" on each call. This has to be a 1 or 2 person operation if that's the voice mail on the main 800 line? Anyway, they are making it extremely difficult to do business with. Once I get this order corrected, I will not order again nor would I recommend them to anyone else. Go to the local store and pay a little extra but come out with exactly what you want and need.

4. september 2019
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Svar fra Readers.com™

Hi, Bryan! Thank you for your feedback. We're sorry to hear that the power didn't work out and that setting up your return online didn't work correctly. We would be happy to help you set up a return/exchange. Someone from our Customer Happiness Team will be reaching out to see if we can assist you with this. We'll also let our Tech tech know about your experience, so they can resolve this for any future returns.

Additionally, here is a link to meet our Customer Happiness Team, unfortunately, we don't have anyone named Adam at this time. We're so sorry for the confusion. https://www.readers.com/customer-happiness.html

Vurdert til 1 av 5 stjerner

I purchased three pairs of bifocals

I purchased three pairs of bifocals. for $35. which suppose to be $20. less then there normal price with a coupon. Now I don't expect high quality framing. But the lenses I never in my life seen. they stick on a piece of plastic about one inch in the middle of the lense. not cut into the lense as I seen on glasses. but stuck on like a piece of tape. Really poor quality.. I expect it to be similar if not better then you can buy in a drug store.of similar price, Not so.. and of course you can return them and pay for the return which is over $10,00. and God only knows how long you have to wait for the credit.. So thumbs down. I'll try and use them for a while, but they don't work well.. things get very fussy.

12. august 2019
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Svar fra Readers.com™

Hi Robert! We're so sorry to hear that you were disappointed with the Polk Bifocal. We take quality very seriously and are always looking for opportunities to improve our product line.

We see that you've emailed with our Customer Happiness Team and they offered to assist you with a prepaid return label. Refunds only take 2-3 business days to be processed once a return arrives in our warehouse. We'd be happy to assist you further if you would still like to send those back for a refund or exchange. Thank you so much for your business as well as your feedback.

Vurdert til 1 av 5 stjerner

Ordered the Zane sunglasses

Ordered the Zane sunglasses, the strength was to strong. Messaged company so that I could send them back, never got shipping label that I asked for!!! Returns are required within 7 days. Lost money on this purchase!!!😤

9. august 2019
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Svar fra Readers.com™

Hi, Patti! We're so sorry to hear the Zane weren't the correct power and that you didn't receive an email reply from us. We offer a 90-day return policy and would be happy to assist you in setting up a return/exchange. Please feel free to call our Customer Happiness Team to set that up by phone at 1-800-210-3975. Thank you so much for your business as well as your feedback.

Vurdert til 2 av 5 stjerner

I ordered combination glasses with…

I ordered combination glasses with different strengths in each lens. While I'm glad they offer this service, it just didn't work. The power I had tested for my weaker right eye just wasn't vaguely right when I received the readers.com glasses. Moreover, the frames were far uglier looking than they appeared online. So... I'm out $70 with an unusable pair of reading glasses. Can't say I recommend getting a pair of these.

5. august 2019
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Svar fra Readers.com™

Hi, Gina! Thank you for taking the time to share your feedback. I'm so sorry to hear that the power isn't quite right. While our customizable styles aren't eligible for a return, we would like to work with you so you can use your glasses. Please contact our Customer Happiness Team at info@readers.com or by calling 1-800-210-3975. Thank you again for your business!

Vurdert til 2 av 5 stjerner

These glasses are vary poorly constructed

these glass have vary nice style to them but they are vary poorly constructed and also they prescription is not correct but you don't notice right away until the damage has already been done to your eye sight I brought at least 6-7 pair of these glass and all of them have broken, I would not recommend these glasses to anyone

1. august 2019
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Svar fra Readers.com™

Hi! Thanks so much for sharing your feedback. We're so sorry to hear that these weren't the correct power and didn't hold up for you. Our Customer Happiness Team would like to work with you to make this right. Please contact us at info@readers.com or by calling 1-800-210-3975. Thank you again for your business!

Vurdert til 5 av 5 stjerner

Best Customer Service!

I purchased a pair of readers for my husband, but they arrived missing an earpiece. I dreaded calling customer service, but they were so nice. They replaced my husbands' readers with two pair, and I didn't have to box the broken ones up and send them back. They made a bad experience so much better. They have my business forever.

30. juli 2019
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Svar fra Readers.com™

Thank you so much, Romy! We're sorry things got off to a rough start, but we really appreciate you allowing us the chance to make it right. Thank you for your business!

Vurdert til 1 av 5 stjerner

Mislead by the pictures on their…

Mislead by the pictures on their website. The glasses are cheap looking and don't seem to have the correct magnification.
I regret not reading reviews before I purchased.

30. juli 2019
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Svar fra Readers.com™

Hi, Irene! Thank you for taking the time to share your thoughts on your recent purchase. Our Customer Happiness Team will be reaching out shortly to see if we can assist you in setting up a return. Additionally, we'd like to better understand your concerns on the product photos, so we can work to improve them. We look forward to hearing from you.

Vurdert til 1 av 5 stjerner

Dont use this company.

Needed glasses for my job. Ordered clear frames and bifoculs but received black frames and no bifoculs. Called and was told i couldnt be helped. This company sucks.

9. juli 2019
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Svar fra Readers.com™

Hi, David! Thank you for the feedback. I'm so sorry to hear that the glasses you received weren't the correct color and the lens type was wrong. A member of our Customer Happiness Team will be reaching out shortly to see if you'd like help setting up a return or exchange for a pair that will work better for you. Can you please provide the email address and order number related to this issue? We welcome the opportunity to correct this for you!

Vurdert til 1 av 5 stjerner

Great Customer Service - Terrible Glasses

Bought a couple pairs of glasses from Readers.com and in less than two months both pairs had broken on the frame. Thought maybe I was being too hard on the glasses so ordered a couple more and this time they lasted a little over three months before breaking again.

I take my glasses on and off frequently and wondered (again) if it might be how I was using them. And I love their frame styles so I tarried yet again - ordered glasses with the hinged frames (two of one style and two of another). Each pair lasted from two to eight weeks and in less than five months, all four pair were history.

So I contacted Readers, explained the situation and provided some pictures of the broken frames and they couldn’t have been nicer; sorry to hear that they didn’t work, we’ll definitely pass this along, etc. And by the way, go ahead and order four more pair for free - up to x$ cost which was more than double what I’d originally paid. Great, I’m thinking, maybe more expensive readers will last longer.

If only. Glasses arrived mid-Jan and the last pair just broke a week ago. On average, a new pair every 45 days.

Looks like I’m going back to Costco and Walgreens. They may not be as stylish but they last 5-10 times longer.

21. juni 2019
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Svar fra Readers.com™

Hi, Ed! Thanks so much for taking the time to leave us a review. I'm so sorry to hear that you don't feel as if the readers you've received from Readers.com are durable enough for you. We continually strive to provide quality and affordable products. If you would like to contact our Customer Happiness Team we would be happy to work with you to make this right. You can reach us at info@readers.com or by calling 1-800-210-3975. Thank you again for your business!

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