Reach Mobile Anmeldelser 

604
•
TrustScore 4 av 5

4,2

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 4 av 5 stjerner

I recently switched from Reach to another carrier due mostly to problems with the Reach app and the website. I also found an unlimited data plan somewhere else for less than Reach's 5GB plan. Bebita h... Vis mer

Vurdert til 4 av 5 stjerner

Overall, a good experience. Activation was nearly seamless. Service, support and signal strength are all ok. Looks like a good value if it keeps up. A few exceptions: >Instruction sheet in starter... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

I am 80 years old, and needed help unlocking my husband's new phone and subsequent questions about retaining his same number. Your "Customer Success" staff were patient and thorough, and explained th... Vis mer

Selskapet har svart

Vurdert til 4 av 5 stjerner

Overall, my experience with ReachMobile has been quite good. There is rarely a problem that requires customer service, but when you do need them, most agents lack the ability for deep enough thinking... Vis mer

Selskapet har svart

Informasjon om virksomheten

  1. Mobilnettleverandør
  2. også i
  3. Nettleverandør
  4. Telefon- og internettjenester

Om Reach Mobile

Skrevet av virksomheten

Reach is a purpose-driven mobile carrier that costs less and cares more.

Our affordable wireless plans run on America’s largest, fastest, and most reliable 5G network. Come join other savvy savers who have voted Reach the #1 consumer-rated mobile service on Trustpilot with 4.9/5 stars!

• The nation's largest and fastest 5G network
• Amazing 24/7 customer support
• Save more with Best Fit™ - the plan that pays you back
• Get a plan, Give a plan - empower women and students in need


Download the app to sign-up, activate your service, and more...
-Manage your plan
-View data usage
-Purchase data top-ups
-Manage autopay and billing
-Turn on international roaming and international calling
-24/7 chat support

Getting started is simple:
1. Select your plan online
2. Get your Welcome Kit in the mail
3. Activate from the convenience of home

Can't wait for you to join us!


Check Phone Compatibility

View Plans

Kontaktopplysninger

4,2

Bra

TrustScore 4 av 5

604 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen tidligere historie av å be om anmeldelser

Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative

Slik bruker virksomheten Trustpilot

Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

4,2

Alle anmeldelser

(604)

1 anmeldelse i de siste 12 månedene

Skriv en anmeldelse
Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 4 av 5 stjerner

International roaming does not work

EDITED: While it was frustrating that the roaming did not work for us, Reach went above and beyond to make it right (see reply below).

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International roaming does not work! Made for a very stressful first day in Canada. Ended up having to buy a sim elsewhere. Customer service tried to be helpful but the tech just wasn’t what they promised.

23. februar 2022
Anmeldelse skrevet uten oppfordring
Logoen til Reach Mobile

Svar fra Reach Mobile

Stephanie, we are truly sorry for the problems you experienced while abroad. Here at Reach Mobile, we set a high standard for our customer’s experience and that standard was obviously not met. We have taken your input seriously and as a result, have taken immediate steps to ensure this does not happen to other customers. You’ll receive credit on your Reach account statement and reimbursement for the temporary SIM you purchased abroad. Thank you for your honest review and for the opportunity to earn back your confidence!

Vurdert til 5 av 5 stjerner

Kiran was super helpful

I have has trouble finding a phone. I kept being told 5g phones weren't supported, but Kiran let me know my new phone with work (with some features not working) and helped me get the phone swapped)

25. januar 2022
Anmeldelse skrevet uten oppfordring
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Svar fra Reach Mobile

Thanks so much for your comment, Nick! Glad to hear you got great help!

Vurdert til 5 av 5 stjerner

Freeda was fantastic

Freeda was fantastic! Very helpful, answered all my questions very quickly, best chat service I've ever experienced. Thank you Freeda!

24. januar 2022
Anmeldelse skrevet uten oppfordring
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Svar fra Reach Mobile

That's so great to hear! Our mission is always to provide the best service possible and we are glad you experienced just that. Thanks!

Vurdert til 5 av 5 stjerner

Human Help Beats Bots!

Anita helped me today, she was very nice and she solved my problem quickly. Any business could take a lesson from Reach in customer service!

21. januar 2022
Anmeldelse skrevet uten oppfordring
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Svar fra Reach Mobile

Such a great statement! Human help is totally better than bots and we are glad you had a positive experience!

Vurdert til 5 av 5 stjerner

Good

One of the best furniture on the market

26. desember 2021
Anmeldelse skrevet uten oppfordring
Logoen til Reach Mobile

Svar fra Reach Mobile

Hey Doc., we're a mobile service! :-)

Vurdert til 5 av 5 stjerner

Reetika helped us with a problem…

Reetika helped us with a problem activating our phones on Christmas Eve! Even though it was a live chat, it seemed like we were talking to a person on the phone. Later, she answered a second inquiry about billing. I am impressed with Reach Mobile so far! Thank you, Reetika for helping us have communication and a happier holiday as a result.

25. desember 2021
Anmeldelse skrevet uten oppfordring
Logoen til Reach Mobile

Svar fra Reach Mobile

That is so awesome to hear and we are thrilled Reetika was able to make your holiday even brighter! Thank you for joining and we hope you continue to love your Reach service :-) Happy New Year!

Vurdert til 5 av 5 stjerner

So glad to have found you guys

So glad to have found you guys. My wife was speaking with a lady friend a few days ago, and the other woman's connection kept dropping. My wife suggested that she try Reach Mobile. Is there a particular web address or online contact you would suggest to help an 80-year old get started with you?

21. desember 2021
Anmeldelse skrevet uten oppfordring
Logoen til Reach Mobile

Svar fra Reach Mobile

Hey Jack -- thank you for your kind words and we appreciate you referring others to Reach! If she is interested, she can sign up at www.reachmobile.com, or she can give us a call at 844-445-3665 and we are more than happy to help her get started!

Vurdert til 5 av 5 stjerner

So much better

After months of fighting with my previous carrier, Reach Mobile has been a breath of fresh air! Real people who don't run you around in circles at every opportunity is a very welcome change :) The fact that it costs half as much is just icing on the cake. Reach has a support team that actually provides support, in this day and age even, go figure.

12. desember 2021
Anmeldelse skrevet uten oppfordring
Logoen til Reach Mobile

Svar fra Reach Mobile

We feel customers should love their mobile carrier -- and so glad you are experiencing that! Thank you for joining!

Vurdert til 5 av 5 stjerner

Awesome customer service! Thank you Anita!

Spoke to Anita today on Reach Mobile, a couple of times. She was amazing. Very quick, efficient and super helpful! They have great customer service!

7. desember 2021
Anmeldelse skrevet uten oppfordring
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Svar fra Reach Mobile

We appreciate the kind words, LJ! Thanks!

Vurdert til 5 av 5 stjerner

Problem solved!

Bhumika solved my problem for me quickly and easily!

30. november 2021
Anmeldelse skrevet uten oppfordring
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Svar fra Reach Mobile

We're super happy to hear! Thank you for the kind words, Kirstin :-)

Vurdert til 5 av 5 stjerner

Great service

Always friendly service. Great rates, and verizon coverage is the best.

29. november 2021
Anmeldelse skrevet uten oppfordring
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Svar fra Reach Mobile

You're great! Thanks Jeff!

Vurdert til 5 av 5 stjerner

Amazingly Impressed With Online Chat To Resolve My Issue!

I was having trouble activating my son's line on the App. I called the customer service number but they were out of the office for the holiday. So I used the Reach chat function and selected to chat with a person. I was connected to Freeda right away. In less than 20 minutes the issue was resolved. This included 1) Finding out why the App was saying the phone wasn't compatible when I knew it was since I previously used that phone with Reach, 2) Discovering that the IMEI for my old phone was still connected to my current phone number, 3) Confirming that my phone was compatible, 4) Getting a new phone number for my son, 5) Associating the IMEI with his line, and 6) Activating his line. I must admit I was biased against using the online Chat to resolve my issue since I've had not so stellar experience with other companies' online chat, but Reach and Freeda were fast, efficient, pleasant and excellent.

27. november 2021
Anmeldelse skrevet uten oppfordring
Logoen til Reach Mobile

Svar fra Reach Mobile

Incredible! Thank you so much for sharing your experiencing with our stellar CS team. Welcome aboard!

Dette er Trustpilot

Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.

Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.

Lær om anmeldelsesprosessen på Trustpilot.

Her får du åtte tips om hvordan du skriver en god anmeldelse.

Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.

Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.

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