I recently switched from Reach to another carrier due mostly to problems with the Reach app and the website. I also found an unlimited data plan somewhere else for less than Reach's 5GB plan. Bebita h... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Overall, a good experience. Activation was nearly seamless. Service, support and signal strength are all ok. Looks like a good value if it keeps up. A few exceptions: >Instruction sheet in starter... Vis mer
Selskapet har svart
I am 80 years old, and needed help unlocking my husband's new phone and subsequent questions about retaining his same number. Your "Customer Success" staff were patient and thorough, and explained th... Vis mer
Selskapet har svart
Overall, my experience with ReachMobile has been quite good. There is rarely a problem that requires customer service, but when you do need them, most agents lack the ability for deep enough thinking... Vis mer
Selskapet har svart
Informasjon om virksomheten
Om Reach Mobile
Skrevet av virksomheten
Our affordable wireless plans run on America’s largest, fastest, and most reliable 5G network. Come join other savvy savers who have voted Reach the #1 consumer-rated mobile service on Trustpilot with 4.9/5 stars!
• The nation's largest and fastest 5G network
• Amazing 24/7 customer support
• Save more with Best Fit™ - the plan that pays you back
• Get a plan, Give a plan - empower women and students in need
Download the app to sign-up, activate your service, and more...
-Manage your plan
-View data usage
-Purchase data top-ups
-Manage autopay and billing
-Turn on international roaming and international calling
-24/7 chat support
Getting started is simple:
1. Select your plan online
2. Get your Welcome Kit in the mail
3. Activate from the convenience of home
Can't wait for you to join us!
Kontaktopplysninger
285 Billerica Road, 01824, Chelmsford, USA
- 8444453665
- reach@reachmobile.com
- reachmobile.com
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Reach mobile service rep Anita answered…
Reach mobile service rep Anita answered all my questions and was very helpful .

Svar fra Reach Mobile
International roaming does not work
EDITED: While it was frustrating that the roaming did not work for us, Reach went above and beyond to make it right (see reply below).
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International roaming does not work! Made for a very stressful first day in Canada. Ended up having to buy a sim elsewhere. Customer service tried to be helpful but the tech just wasn’t what they promised.

Svar fra Reach Mobile
Freeda was very helpful
Freeda was very helpful, polite, and professional. Thanks!

Svar fra Reach Mobile
Kiran was super helpful
I have has trouble finding a phone. I kept being told 5g phones weren't supported, but Kiran let me know my new phone with work (with some features not working) and helped me get the phone swapped)

Svar fra Reach Mobile
Freeda was fantastic
Freeda was fantastic! Very helpful, answered all my questions very quickly, best chat service I've ever experienced. Thank you Freeda!

Svar fra Reach Mobile
Human Help Beats Bots!
Anita helped me today, she was very nice and she solved my problem quickly. Any business could take a lesson from Reach in customer service!

Svar fra Reach Mobile
Very helpful and clear in explanations
Very helpful and clear in explanations. Courteous and friendly.
Thank you

Svar fra Reach Mobile

Svar fra Reach Mobile
Reetika helped us with a problem…
Reetika helped us with a problem activating our phones on Christmas Eve! Even though it was a live chat, it seemed like we were talking to a person on the phone. Later, she answered a second inquiry about billing. I am impressed with Reach Mobile so far! Thank you, Reetika for helping us have communication and a happier holiday as a result.

Svar fra Reach Mobile
So glad to have found you guys
So glad to have found you guys. My wife was speaking with a lady friend a few days ago, and the other woman's connection kept dropping. My wife suggested that she try Reach Mobile. Is there a particular web address or online contact you would suggest to help an 80-year old get started with you?

Svar fra Reach Mobile
Reetika completely solved my problem in…
Reetika completely solved my problem in record time!

Svar fra Reach Mobile
So much better
After months of fighting with my previous carrier, Reach Mobile has been a breath of fresh air! Real people who don't run you around in circles at every opportunity is a very welcome change :) The fact that it costs half as much is just icing on the cake. Reach has a support team that actually provides support, in this day and age even, go figure.

Svar fra Reach Mobile
Awesome customer service! Thank you Anita!
Spoke to Anita today on Reach Mobile, a couple of times. She was amazing. Very quick, efficient and super helpful! They have great customer service!

Svar fra Reach Mobile
Reach truly exceeded my expectations
Reach truly exceeded my expectations. I rarely write reviews but they merited this one.

Svar fra Reach Mobile
Problem solved!
Bhumika solved my problem for me quickly and easily!

Svar fra Reach Mobile
Great service
Always friendly service. Great rates, and verizon coverage is the best.

Svar fra Reach Mobile
Excellent choice for a cell service provider
I've been very pleased with the service and the commitment to charity. I am very satisfied with my experience.

Svar fra Reach Mobile
Amazingly Impressed With Online Chat To Resolve My Issue!
I was having trouble activating my son's line on the App. I called the customer service number but they were out of the office for the holiday. So I used the Reach chat function and selected to chat with a person. I was connected to Freeda right away. In less than 20 minutes the issue was resolved. This included 1) Finding out why the App was saying the phone wasn't compatible when I knew it was since I previously used that phone with Reach, 2) Discovering that the IMEI for my old phone was still connected to my current phone number, 3) Confirming that my phone was compatible, 4) Getting a new phone number for my son, 5) Associating the IMEI with his line, and 6) Activating his line. I must admit I was biased against using the online Chat to resolve my issue since I've had not so stellar experience with other companies' online chat, but Reach and Freeda were fast, efficient, pleasant and excellent.

Svar fra Reach Mobile
Bhumika was very helpful and very prompt…
She was very helpful and very prompt and professional!

Svar fra Reach Mobile
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.







