Reykjavik Excursions Anmeldelser 68

Unorganised, rude & unprepared. first the busses came too late. The getting on the bus was a horribly chaotic process. After a short drive we stopped and they showed us a faint white light that was only visible with long exposure photo’s. Than we went too our first bathroom stop that we couldn’t use because we stopped for too long at the faint white light. When we went further we kept driving towards the clouds, when i went to the driver and told him that for the past four days there were sightings down south, he said ‘we can’t control the weather’ so i told him that you can control your due dilligence and control
where you drive too. Thats when he told me off and basically said that it was ‘too bad’ and when another family came to him with the same question he told them off aswell.
Furthermore there was no usefull information told and our guide was masking it with jokes.

They show you faint white lights with a long exposure picture so you can’t ask for your money back… i would suggest too rent a car or book a private tour with a guide that might listen and know when to admit they made a mistake.

I AM NOT BLAMING THEM FOR NOT SEEING IT BECAUSE OF THE CLOUDS! The problem is that they could’ve used sattelite pictures too choose a better route.

City Sightseeing Hop On Hop Off Bus. The experience was absolutely ruined due to driver who turned off commentary because he decided to take a detour, thus leaving customers confused. He went on to verbally abuse a disabled passenger when she asked politely what the next stop was. He challenged her to file a complaint & went as far as shouting that he didn't care and wasn't going to listen to the b ___s___ (driver actually said the entire word). The woman was distraught & got off the bus in tears. He insisted he can't answer our questions, but the problem is it was unavoidable because he turned off the commentary wirhout letting us know. The commentary was included in the ticket we purchased so we didn't get our money's worth and instead got rude, disrespecful & inappropriate treatment. If there was a zero star rating, I would have given that. Whether something will be done after I filed a complaint is oit if my control. A bad experience indeed!

I joined a northern lights bus tour on Sep 21, 2024 which I bought through Guide to Iceland. The supplier was Reykjavik Excursions.

The lights were too faint to see with the naked eye. Only a camera with a long exposure could capture a faint photo.

Their website says "If you join the tour and the lights do not appear, fear not, you are welcome to join the tour again another night, free of charge."

I called customer service to see if they let me join the tour again. First time they didn't answer. Second time they took my booking ID and kept me on hold for more than 5 minutes. Third time they told me Reykjavik Excursions declined the request on the basis that the lights were strong.

They were punctual, the driver/tour guide was lovely and engaging, honestly, loved every second of our trip! Thank you! :)

Was planning to take the flybus from Keflavik airport to Reykjavik. The departure shedule from Keflavik was at best ambiguous, and when we arrived at the bus we where told that they would not drive for another two hours. I needed to go with another company. I contacted customer service and they were firm on their cancellation policy, no refund, and not possibel to use the ticket for anything else.

Very good excursion after a shaky start due to some confusion about pick up for two similar tours, which delayed the starting time.
Anyway, Leif the guide and Harald the driver looked after us very well.
Great visits to Gullfoss waterfall and Geysir, spectacular. Followed by great fun Snowmobiling for 90 minutes on the Glacier.

We booked an excursion to the Sky Lagoon with a bus transfer through Reykjavik Excursions which was to pick us up at 12:30 for a 13:00 start at the Lagoon. We waited at bus stop 13 from 12:15 and by 12:45 it had not turned up. Our hotel receptionist kindly phoned the company to be told we might as well get a taxi as it’s only a 10-15 minute journey. We paid £20 for a taxi and got a receipt. After our return to the UK we emailed RE to request a partial refund as we had used their bus to return to the hotel however they refused a refund and said the bus did arrive but as we weren’t there we were marked down as “no shows”. That it a complete lie as there was also another couple at the same stop who also had to get taxi. I would not advise using this company for any excursion as their staff are rude and couldn’t care less about their customers.

If you want to go to the Sky Lagoon book direct on their website and arrange your own transport to the Lagoon.

Review
This tour was very disorganised. We arrived at the bus stop 13 at the designated time. After 10 minutes the bus had not arrived so we called the company. She notified me that the bus was at the stop however, it was down the road 3 blocks away. It was not clear where the bus was supposed to be. They should have said it would be outside the hotel not at the bus stop 13.

We then had to wait 25 minutes in the cold as the bus was full and they had not compensated for extra people due to people not seeing the northern lights the night before. Us and 5 others were put on a bus and driven to the Reykjavík excursions terminal while the bus driver was speeding through the streets.

We had paid to be collected from our designated bus stop at a designated time and it was not honoured at all.

When arriving at the bus terminal we were told we had to wait in a long line and collect a paper ticket as they couldn’t do any QR codes on our mobile tickets. This was not specified on the booking as if this was the case we would have printed our tickets out.

We left an hour later than the booked time.

Very disappointed at how disorganised this tour was and how they had no compensated for the extra people which they should be aware of due to the Northern lights being a 50/50 chance of seeing.

Expensive, slow and probably the worst shuttle service I have ever experienced. Rent a car instead of throwing your money away on this ultraslow and unstructured “service”. It took two hours from the airport to our hotel, Third-world shuttlebusses do better!

Absolutely disgusted with the customer service we have received following our complaint. We had booked with this company for an airport transfer, told our transfer window was 3am until 3:30am at which time the bus would depart. We were promptly there by 3:15am, my Father has a health condition & urgently had to use the bathroom we explained this & we were told, “Do not worry, we will not leave without you”. But they did! We had to pay a substantial amount of money for a taxi for myself, my sister & our elderly parents. My sister contacted the company regarding compensation just to receive a very rude email stating that they couldn’t do anything, & that it should be noted two others from the hotel successfully boarded the coach!!
We were then told our names were not on the list for the coach, despite have a confirmation booking printed by reception. After a reply to this email the company have since said our names were actually on the list, despite initially stating it wasn’t! Avoid this company at all costs!!! Take your money, do not provide the service & then lie again & again!!

Used the airport transport this November, easy, reasonable cost & efficient service. Dragana at the BSI bus terminal had excellent customer service skills when helping my aunt re- locate her suitcase after taking the wrong one by mistake. This had nothing to do with BSI, however Dragana went above & behond to help us. Thank you for your help & kindness.

Excursions very well organised. Our Blue Lagoon trip was cancelled due to possible volcanic activity. I booked an alternative which was pleasant but sauna and steam rooms weren't working. I wrote to Reykjavík Excursions when we got home and the gave us a satisfactory proportional refund very promptly. Also, tried twice to see Northern Lights but weather didn't oblige, so we have the opportunity to use voucher again within next 2 years.

We had an absolutely amazing trip doing south coast tour with snow mobiling. we had been looking forward to this from December 2022.

We had Herman as our tour guide for the day, he was so knowledgeable, kind and an absolute amazing guide to spend the day with! Nothing was too much. On our way home Herman even pointed out the northern lights which we were absolutely delighted to see 😍

Thank you so much Herman, if anyone is thinking of booking this trip we can highly recommend it, ask for Herman as the driver.

They are the most unorganized transportation operator I have ever seen. We went on a 2 week vacation and went on 9 tours (2 with this company). Do not book unless only option. First, you essentially have to be in the cold for an hour at times in order to get in the transfer bus. It is way to cold in Iceland to wait outside an hour for the bus since they say you have to be there 30 mins prior and pickup can be up to 30 mins after time. First trip, email did not say this and said pickup at 1pm. I was there by 12:40, the bus left before then so we called they said take a taxi. Note I paid a lot to have the transfer bus piece. Second trip with them. We were 35 mins earlier (since they come early sometimes and leave you) and they never came. I called and they ended up picking us up 35 mins late. Therefore an icicle when outside for an hour before pickup. When they did get us we were the only people on the transfer bus. I think they forgot our booking. Our tour then had to wait for us and we couldn’t seat next to my partner. Horrible service. Oh and our second trip, I get nature can make it not possible, bit they continued the trip (even though weather was very overcast and noted not likely to see lights). We drove to one spot and driver gave up. The rescheduled trip, next night, they canceled due to weather. Notice, if they cancel the primary trip they refund but if they canceled the reschedule no refund so we paid a lot of money for nothing. I had one more trip with another vendor in Iceland, it went great. I highly recommend any other vendor.

I went on Golden Circle Classic Tour on November 26th. Pick up at Bus Stop 1. Good visibility and the sites are amazing.
The Tectonic plates at Thingvellir National Park, the Geysers and the Waterfall. Unforgettable.
And super guidance and care from our guide and driver, BG and Ragga.

As we had no car and no local knowledge, Reykjavik Excursions enabled us to see more of Iceland than we could have done if we'd travelled around on our own.

The guides also provided lots of information about Iceland. Special thanks go to Leifur for his informative commentary. We were delighted to find he was the tour guide on our third trip too. As the weather was not the best on the third tour, Leifur gave us the opportunity of staying at tourist attractions for a shorter time so that we could visit some extra tourist attractions - bonus! Everyone was happy on probably the wettest and windiest day of the week.

If you only book one trip - choose the South Shore Adventure : a Black Beach, a glacier and waterfalls (with the perfect opportunity to get even more wet). Being able to walk behind a waterfall and get drenched released the child in most of us: lots of laughing all round.

If you want something a bit different and don't mind being in a slightly enclosed space: do the Lava Tunnel.

Booked the glacier lagoon and diamond beach day trip, no problems, it was amazing as was our guide Albert who took us to extra stops on the tour. The driver was great too although I regret I cannot remember his name. Definitely book this tour and take the boat trip around the lagoon.

Also booked horse riding and airport transfers with this company. Both were great.

We booked an excursion Hvammsvik Hot Springs online, supposing that there is a transfer! But NO! There was no information about transfer on the website. We decided to call the operator and ask for the possibility to book a transfer, but there was no option for that! The company that provide a great variety of excursions has NO transfer! What a disappointment!!! How can we, tourists, book a transport separately from this activity in one or two says! That's impossible! We've lost more than 100 euro !

Reykjavik Excursions South Coast Adventure

Did not clearly communicate that we needed to board a generic transfer bus and that the bus driver would not be calling out or asking for any specific participants for said tour.

Did not call any of the contact information available prior to or after when our 6person party “missed” the bus despite having waited there for 50 minutes.

Did not take any responsibility nor express any concern for the confusion and/or the inadequate directions printed on the trip voucher.

Thankfully, we had booked our remaining tours with other smaller companies, that approached their excursions with more attention to detail and consideration, so that our first visit to Iceland was still an amazing experience.

I waited by the BSI Terminal - which was stated in the booking, that was the only information that I got - apparently I was on the wrong side of the terminal and the bus left without me. When I called them they said I was on the wrong side - but it did not say in the booking which side I was supposed to stay on so how should i know?! I asked why they did not call since I was there on time and I've could have just walked around the building and they just said that they don't do it.. Really sad - not offering money back..