RAPID SECURE LIMITED Anmeldelser 

Lovely people happy to help excellent service

i have had no correspondence from them since i placed my order, i have no idea when the order will be delivered altogether a p!5s poor service

Excellent and swift response following a briefing from West Yorks Police to secure a forced entry.
More than happy with the service delivered under the circumstances.
Does what it says on the tin!

Terrible service, very expensive - avoid.
The police called out Rapid Secure to board one broken window of our deceased mother's empty flat. I believe that the man was there for less than five minutes, and no quote was given for how much it was going to cost. All the man did was put the board up, leaving all of the smashed window glass and frame on the patio and in the bedroom. For this we received a bill of £318!!
When we complained that we hadn't arranged for the service (the police did), that no indication of price was given and that none of the glass was cleared up we were told that they never give quotes out until they see the damage, the bill just comes later - meaning that they can charge whatever they like. And regarding the glass being left on the ground everywhere, apparently it was a "saftey hazard" to clear it. Never mind that we had to do it, without gloves or proper equipment and that we were being charged £300 for their service. All in all, it felt like we were being taken advantage of, particularly given that we were upset about the flat having just been burgled. :-(

Used the service following a break in and needed an emergency lock to make the house safe. It cost £300 the two guys arrived and it took less than 2 mins to put the lock in. When I got a proper locksmith we discovered that the guys hadn’t removed all of the old lock and not fitted the door handle on properly. I understand it was an early morning call out but an expensive service for what I now know was a poor service. Not good when you feel at your most vulnerable.

Very helpful response from initial call - arranged for the engineer to get out to us as soon as possible.
Would recommend their service to anyone in need!

I cannot possibly thank Rapid Secure enough for their understanding and compassion during what was and continues to be an extremely distressing time in our lives,
The lady was professional and empathetic, she listened and acted quickly in order to resolve the issue.
I cannot thank you enough !
Kindest regards Cheryl

Bunch of cowboys. Overcharge for boarding up windows. Shocking customer services. Contractor that came to board up window caused more damage to the window and instead of just having to re-glaze the whole unit had to be replaced.

They charged me £228 against my will for a tiny job that should cost less than half that. They were called out by the police after criminal damage, and they changed a basic lock. Then they invoiced me and threatened with court action if I didn't pay their inflated price.

Rapid Secure helped me following a home invasion. They were extremely helpful and supportive. They arrived when they said they would and were very thorough, cleaning up afterwards and ensuring my property was as ssecure as it could be. Thank you!

I’m giving this 1-star review before taking a legal action against your company because you secured a property on our street and your contractor has put a mess outside of our property. When you are securing a property, it doesn’t mean you have to throw the rubbish to their neighbours door. Do you throw your house rubbish next to your neighbours? Do you? The lady in your office on the front desk said they can’t do nothing and it’s not their responsibility.
I’m giving you 5 hours to send someone to clear all this mess and clean outside of our shop otherwise I’m going to take a legal action against your company and look for compensation. Laws in this country are very strict. You have to follow it. Remember 5 hours. I’m attaching the pictures of the property you secured and also outside of my property you put the mess.

Well done to RSL for a fast and effective response to my step daughters` nightmare - imagine being on a hill walking trek in the Himalalas and getting an email telling you your UK home was not secure. Extra congrats to Louis, the fixer who did all the dirty work most professionally. I would have given the review five stars if the repair hadn`t been so expensive.

Disgusting customer service from awful human being receptionist (you know who you are) that belittles people and tried correcting me multiple times . I spoke to her with respect but got nothing but rude and arrogant attitude back . this company is awful . Got quoted £300 for two small padlocks on my back door for safety reasons .. NOT willing to cooperate or understand . Stay far away from it please . Not worth the hassle at all .

Definitely very helpful when I most needed it. Late night call out was responded to in good time. Secured my home and gave me peace of mind. Really nice guy.

One star as not possible to put less
Had burglary at our property while abroad Police got this company to replace the door lock and handle. We paid the invoice for the repair £258 on our return from holiday.
Handle not screwed in properly and odd screws in situ therefore lock moves around when used.
I phoned the company very rude woman on phone would not even consider sending a correct screw for us to replace it and basically told us it was a temporary repair and it’s our responsibility to fix it!!
Don’t use this company they are disgusting in there standard of work and customer service is terrible

This company sent the invoice to my rental property address which was occupied by a tenant and not me. I had never known about this invoice until the tenant's neighbour told me about the letter. The letter contains no information about payment method. By the time I gathered the money from the insurance company to pay, I called Rapid Secure and they told me about them tracing me for the debt via the court. This is stupid and ridiculous. Why can't they verify the property owner's correspondance address before sending their letters. Now the tenant has passed away and I am cleaning the property myself then I found the "Final Notice of Court Procedings" in am old suitcase above his wardrobe. This is ridiculous. Totally improfessional and careless mistake Rapid Secure. Please wake up people working there especially for those who post your invoices. I will complain to the police who hired you to do the job next time if you made the same mistake again.

Warning!

DO NOT PAY!

Look on whatdotheyknow and see if there is a foi regarding your local police force and rapid secure. For my area, it says if RSS (extra S for expletive) can't get money off the person, my local police force will pay.

You didn't have a contract with them; there is no expectation of payment and as there is no contract, you are not at risk of a CCJ.

Pays to know the law. 😉

Edit: RSS are demanding I provide a reference number, full name and phone number otherwise they'll say it's not a genuine review and have it removed. It begins with a P and that's all you're getting from me! Happy to continuously write reviews if it gets taken down 😘

Haven't visited property yet to checkhopefully all sorted. The gentleman on the telephone was extremely helpful and made it an very easy process
Thank you all

From start to finish the service I received was excellent