RAPID SECURE LIMITED Anmeldelser 

The very worst imaginable business.
When my mother suddenly collapsed and subsequently died alone at home, the emergency services had to force entry by smashing a large window in the front door. The police called Rapid Secure Limited to secure the premises.
A contractor spent a few minutes placing two battens and screwing a board across the gap. The lower batten was only wedged into one side of the frame, meaning that the board was left flapping and insecure. Anyone could have easily pulled the board off by using no tools and minimal force and then entered the house. Significant gaps were left all around the board, allowing rain to enter the house. On the day that we lost our mother, we had to spend time properly securing the board and doing the job that Rapid Secure should have done.
We then got an invoice for £228.
We have explained to RS's Debt Recovery Department why this invoice won't be paid and have sent photos of the shoddy work. This work is clearly in breach of the implied contract term that services must be provided "with reasonable care and skill".
RS's response is to ridiculously try to claim that the work was perfectly adequate!
A dreadful business that will be avoided at all costs.

UPDATE 25/10/24.
Following a Freedom of Information request to Suffolk Police, I have now received the following confirmation that the police will pay the costs of repairs for forced entry for welfare purposes. Either Rapid Secure Ltd are unaware of this, or are fully aware and just try it on anyway.
The following has been extracted from the Constabulary’s ‘Search and Entry into Premises’ joint force policy with Norfolk Constabulary, which specifically addresses emergency boarding up/securing premises following a forced entry:
“The relevant Constabulary will meet the cost of temporary boarding up when arranged by the CCR. However, the Constabulary does not routinely pay for permanent repairs / replacements unless Police actions were unlawful – this will be determined by legal services.”
To provide additional context, the Constabulary will meet the cost of temporary boarding. That is to say we wouldn’t leave a property insecure, however we are not committing to fitting a new door/window. We are merely making the property secure again. This could be (especially if the property Is vacant, i.e. occupier goes to hospital) that the doorway would be boarded shut, and the occupier would then make arrangements for a new door at a later date.

UPDATE 5/11/2024
Rapid Secure Debt Recovery Manager has now agreed that the invoice should never have been sent to us, but should have gone to Suffolk Police to pay. It's unbelievable that they didn't know the policy of the police force that they were working for.

Excellant quick secure of property ins reimbursed cost straight away police use them so was reassured after break in

Came quick just got on wasn’t too much noise and made us feel secure

Hideous bullion company
With extortionate prices
How they have the police contract I have no idea charging £53 a minute

The contractor that came out to do the job quickly came out to secure my window. But the company itself the staff on the phones are rude and not helpful. All I wanted was a breakdown of the receipt to justify the 234 pounds for (5 mins work), and they would not give me one which shows me they charge what they want. Don’t get me wrong I knew it would cost to have someone come out at 11:55 pm but companies like this profiting on others' misery I find disgusting. I would never use this company again, but they get most of their work through the police so they don’t care.

I had my windows on my composite door boarded - not cheap. The man boarded one of the windows that wasn't smashed. When I called I was told to go buy silicone remover and remove the board myself.

The living room window was also boarded (one side) so the glass was still falling in my room.

When I called to explain this I was told to email a complaint and that the extra window was boarded for security ???

This company arrived quickly and boarded the window rapidly . And we got a discount for paying within 7 days of the invoice date

I recommend Rapid Secure Ltd. They was with me withing an hour. Polite. Professional and clean and tidy. Fantastic.

Considering the hour of Saturday morning, a very helpful and cheerful tradesman helped us. He was efficient, tidy and prompt.

Your people secured our property well. However, they were delayed getting out to us. They gave us a specified time but were two hours late.

thanks marc

The work was completed quickly and thoroughly

Rapid Response, professional and efficient would recommend to anyone

Rapid secure were called to secure my brothers door, instead of boarding the section of door that was damaged they screwed the MDF into the FD30 fire rated door frame and caused further damage which wasn't necessary, I then had to drive 2 hours to fix the issue they had caused.

Originally when my brother returned to the property he was unable to enter due to frame being boarded and not the door which meant he was unable to gain access for some time.

Unfortunately my brother passed way unexpectedly a short time later and I was unaware an invoice had been sent to his property, by the time I had received the letter a number of days had passed, I made contact with Sue and informed her of the situation and asked if this could be put on hold until probate was granted, most concerning was the response indicating that if I wish to take this course of action I would need a solicitor to make contact with Rapid secure, as the legal representative of my brothers estate I did not feel this was a justified course of action.

I requested they explain what legislation or procedures indicated this course of action but they were unable to provide any further information, which led me to the conclusion this is either through incompetence or dishonesty, either way it’s incredibly unprofessional.

I did try and contact rapid secure by phone but could only get response by email, which further highlighted my position.

I had no choice in using this company but I would urge others to approach with caution, I’ve provided feedback to the original requestor so they can find somebody else next time.

Prompt response. Tidy work. Friendly staff.

On the 7th June my brother-in-law died at home. The police and ambulance service attended as the death was unexpected.
The police called my wife, in connection with his death and asked her if she would like the property to be secured as they had, had to break the door down to gain access. She replied that she would like the property secured.
The police did not mention that she would have to pay for the property to be secured, and therefore no amount of money was mentioned.

It transpired that Rapid Secure were called out by the police to carry out the work.

We received a bill for £246 (incl VAT). Considering the standard of the work this an exorbitant amount to charge.
A piece of chip board was attached to the door with 8 regular screws (not security screws). This would have taken no more than 20 minutes.
The fact that the property was burgled three days later on the 10th June is testimony to the very poor standard of work. The burglars simply took the screws out and removed the chip board and climbed through the hole. The door was far from secure.

Emergency call out charges range between £100 and £120 and materials would not cost more than £10, so a bill for £130 (+VAT) would have been more appropriate, particularly as the standard of work was so poor.

We will never use Rapid Secure again, they provided an inadequate service for a high price.

Very polite and helpful couldnt fault the service