Rails Of Sheffield Anmeldelser 

Having accepted Rails estimated offer for my list of 20 items of OO gauge rolling stock they arranged collection by Parcelforce ( Tracked and Insured ).
On delivery they quickly inspected the stock , confirmed their offer and paid by bank transfer .
Excellent service from Ben and Jake at Rails .

I have bought and sold with Rails for many years and service is always excellent. Most recently sold some models for a good price and great service and communication.

Company made a fair offer and kept in contact throughout the sale process. Questions were answered within 24 hours too.

First class customer service Great staff and easy to deal with prompt service from start to finish

I sold some unwanted items and believe I got a fair price and also received excellent customer service. Highly recommended.

Rails have purchased my model railway collection.
Communication was excellent. They organized collection via Parcelforce. My only reservation was the lack of info from Parcelforce. It turned out that their earliest pickup time was 14.00 but no-one told me this, so I wasted a morning waiting in for them.

Excellent customer service, the company performed flawlessly and did exactly as promised. A fair valuation for my used railway rolling stock that was collected, checked and paid for very promptly. Will use them again next time

I recently sold a number of model railway items to Rails of Sheffield (having previously bought a variety of items from them). Throughout the process, they were efficient, friendly and helpful.

I would highly recommend using Rails for selling to, or buying from

We have recently sold some model railway products to Rails of Sheffield. The company is extremely efficient, helpful and friendly.
My husband and I can thoroughly recommend using this company.

Purchased a Class 37 Bachmann Deluxe for a great price. Had reason to email the store just after receipt of locomotive. I got a return phone call about 15 minutes later (from Shane - amazing). The help provided was unexpected and brilliantly accurate. All my issues were solved as I was talked through the correct operation of the loco. I even received a follow up email confirming the conversation. Then the very next day another email checking all was ok and if I was happy? Happy! I was astonished at the service I experienced, it was simply the very highest possible. Thank you to Shane and the team, I will definitely be back for more purchases.

I have just sold some unwanted models to Rails and the whole process was excellent! They got back to my initial enquiry within hours and were excellent at answering my emails. Once they received my parcel they paid me the next working day. It was a really swift and smooth process.

very helpful, very smooth transaction second time i have sold some second hand trains to rails and would highly recommend them I dealt with ben in the second hand department he was very helpful indeed

I have just sold an unwanted item to Rails of Sheffield. They were very helpful and made the process as easy and straightforward as it could have been - all I had to do was pack up the item and they arranged pick up free of charge. They offered me an acceptable price and have paid it quickly into my account. The ir communication was first rate throughout the whole process also.

I have recently sold a quantity of OO scale British and HO scale American model railway items to Rails of Sheffield. This is the first time I have used this company to sell models, and I was very impressed at their efficiency and quick service.

This was my first time using Rails of Sheffield's trade in service having used other companies in years gone by, and I was very impressed by the efficiency of their service and the communication that I had with Ben and Jake throughout the process. Having received a prompt response and offer to my initial submission, the agreed price for the items was in my account within a matter of hours of the items being received at their end. In fact the longest and slowest part of the process was the delivery transit time between my dropping the parcel off and its delivery at the other end.

In respect of the delivery aspect, the only slight disappointment from my point of view was the fact that a home collection service is only offered for trade-ins which total £250 or more whereas others that I have used in the past have offered other options to drop parcels off etc. rather than having to pay and arrange postage myself. In the grand scheme of things though this was a minor issue and I was impressed overall.

I have dealt with Rails of Sheffield over many years and have just sold my entire layout, very impressed with their efficiency and paid within 24 hrs of receiving them.

Just sold my OO gauge items and the whole process worked extremely well with good communication from the staff and prompt payment for the items.

I have just sold some second hand N gauge stuff to Rails of Sheffield. They were very helpful all the way through, the items were picked up promptly by ParcelForce and with a couple of days I received the expected payment for he items. All round a very pleasant experience, I would throughly recommend them.

Just sold all my n gauge locos and rolling stock to Rails of Sheffield and I have to say I was very impressed. Their offer was provided quickly and I was very satisfied with it. They arranged and paid for collection by Parcel Force and the money was in my bank within 24hrs of the kit arriving with them. Communication was very good. I can’t see how they could improve the process or make selling to them any easier - 10/10!

Unfortunately, very disappointed with the service provided by Rails of Sheffield.
Looking to build a new DCC layout from scratch and was hoping to obtain some expert advice from RoS.
On 18/03/25 emailed RoS with my Peco Track/Point list and a couple of questions on whether I should be using Electrofrog or Insulfrog crossing/slips etc.
Received response from Joe on 19/03/25 saying "passed to technical colleagues for a bit of advice about the crossing options, and controls. Once I have a more definitive list of what is required, I will approach our directors and see if we can work out a better price for you."
Received email from RoS Tech Support (Shane) on 24/03/25, asking for more details of the proposed layout, number of loco's to be run etc. Responded with all the necessary information the same day (24/03/25).
As of 01/04/25, I'm still waiting on:
1. Definitive list of track/points etc.
2. Price of track/points.
3. Suitable options re: DCC controller, point motors, polarity frogs etc.

14 days and counting from initial inquiry, no real progress, disappointing customer service.