Railsmartr Anmeldelser 

Amazing service and response time from Sonia in Refunds. Due to the pandemic I was unable to travel and the advice on my first booking was very clear and I was able to use the previous money paid for a ticket on my new booking. Excellent support!!

Super fast reaction and refund of my tickets -ace!

I found easy link on-line for refund, didn't need even call, not needed searching for information. All is just in confirmation email when i bought ticket. I wish more company run business like this. I got refund even i thought i apply too late. Thank you.

Thank you Train Genius especially Holly for dealing with my situation of a refund in such a compassionate way. I will not hesitate to book all my future train journeys with this Company and fully recommend them.

Great customer service from Railsmartr - my question was dealt with swiftly and extremely professional.

Very good customer service. Very helpful and polite. Give them a raise!!! 🙏

Thanks I’m very happy with the service will all ways recommend you Have and enjoy New Year Terry

I had to cancel the trip and asked for a refund by e-mail. My email was answered within an hour and the issue resolved. I am very pleased with the level of service I have received, thank you Refunds Team!

I had a difficult issue to resolve, due to vouchers expiring, which had been issued by Virgin Trains. I had been unable to use them due to lockdown and tier restrictions. I was originally referred by Virgin trains to Avanti West Coast, but heard nothing from them at all. In logging onto Virgin trains again I was redirected to Railsmartr, who despite not having responsibility for my complaint, dealt with it as best they could, efficiently, helpfully and quickly.

Anna Hook from customer services took the trouble to contact Avanti and provided me with comprehensive advice from them and a contact number, so that I can proceed further with my enquiry.

Despite my rather churlish complaint at the outset, she was polite, friendly and clearly understood my frustration.

Thank you for taking the time and trouble to try and resolve things. It is much appreciated in these difficult times.

Quick communication and stress-free refund processing following cancelled Christmas travel plans as a result of COVID restrictions. A relief and a blessing to have professional and warm customer service during a challenging time. Thanks so much!

I requested a refund as I had to cancel my ticket due to lockdown restrictions. The refunds team was very helpful, they kindly responded to my email quite quickly and I got a full refund which is much appreciated. I was equally pleased with the teams assistance on phone.

I'm very pleased with the service, many thanks.

Easy to use and rapid response when plans were cancelled due to the pandemic! Would use again!

Amazing customer service!
Had to change my arrangements due to new government tier restrictions and Railsmartr's customer service were amazing.
Processed refund quickly and genuinely were just great.
Will definitely use again and recommend to friends.

I have had a few issues this year with trains and travel due to Covid19 on about 3 occasions but I am delighted with the service and kindness shown at train genius and quick response in dealing with my refunds I will definitely use this company going forward

Fast efficient service when booking my train ticket and also in processing a refund for me for an incorrect booking.

I tried to buy tickets and £52.10 was taken out of my account without receiving any tickets. I'm sure it was just a glitch but I emailed and was answered that same day asking for more details and then it was confirmed I would be getting my money back.
It was really stressful and I'm so thankful at how quickly the customer service team responded.
I received my money 2 days later.

Reasonable prices and very quick communications. The rail operator cancelled my ticket at short notice but Railsmart issued me a refund straight away. Would recommend and use again. Ed

Great service - always very helpful and efficient. Most recently was assisted by Hope who was really helpful and quick with all the information I needed. Would recommend!

Great customer service from Hope. Refund required for travel & processed in a very timely manner

I made a mistake when booking a return rail ticket. The help line advised I contact refunds which I did. I got a response within a few minutes and the next working day I was assured my refund was on its way to my account. How good is that?