Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 2 av 5 stjerner

Honestly I was asked if I'd like to do a review. In my opinion it comes across as false advertisement for the Samuel Alexander Foldable Deluxe SUP Chair with Storage Compartment for Stand Up Paddl... Vis mer

Vurdert til 5 av 5 stjerner

I was shopping around for a specific braun shaver, after searching far and wide, Rackhams price was 50% cheaper than all the major shops like argos, Amazon. I was hesitant to order as I have not heard... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

Dog bed arrived very promptly, well packaged and in good condition. The bed was very well priced and is a good size. It was easy to assemble, though the edges required a good shaking and some remoldin... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

Excellent product, exactly as described and delivery within 3 days. Only comment is arrival time with company is an all day option and unable to secure time slot even if you are happy to pay more

Selskapet har svart

Informasjon om virksomheten

  1. Varehus
  2. Butikk for motetilbehør
  3. Gavebutikk
  4. Husholdningsbutikk
  5. Onlinemarked

Skrevet av virksomheten

Rackhams is a British online department store bringing together hundreds of trusted brands and sellers across fashion, beauty, home and garden, electricals, food, and more. A revival of one of Britain's best-known retail names, relaunched as an independent digital store in 2024, with over 150,000 curated products and free UK delivery on every order.


Kontaktopplysninger

  • Unit 2 First Avenue,, B76 1BA, Birmingham, Storbritannia

  • rackhams.com

4,6

Enestående

TrustScore 4.5 av 5

975 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Har svart på 96 % av de negative anmeldelsene sine

Svarer vanligvis i løpet av 48 timer

Slik bruker virksomheten Trustpilot

Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 2 av 5 stjerner

Honestly I was asked if I'd like to do a review…

Honestly I was asked if I'd like to do a review. In my opinion it comes across as false advertisement for the Samuel Alexander Foldable Deluxe SUP Chair with Storage Compartment for Stand Up Paddle Boards.

Reasons why no built-in storage compartment / storage compartment as described in the descriptions on the item / product.

Or I ended up with completely different seats to what I ordered.

17. april 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Trainers had a significant defect…

Trainers had a significant defect through a manufacturing fault. Rackhams failed to offer returns and refund as per normal high standards of customer service. After email exchanges, a returns label was supplied at my request. The star is given for swift refund on receipt of the returned trainers. I very much doubt that I will use Rackhams again.

17. april 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Good company

Good company. The price was good and delivery was fast. The quality of the item is really good and the price was great. I would recommend.

17. april 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Delivery was on time

Delivery was on time, happy with the product. Easy to assemble, meet the description. Over all experience satisfactory.

17. april 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

A beautiful quality piece.

My order arrived promptly and was well packaged, I was so pleased with the tray it was so much nicer even than it looked online, it is a lovely quality piece that fits into my space perfectly.

17. april 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 2 av 5 stjerner

Do not buy this crate.

I have bought this crate twice now but as soon as your dog presses on gate in any sort of way it loosens. I would never buy this crate again as the gates just break with any sort of pressure from your dog. My dog has broken out 3 times. Rackhams service was excellent but crate let's it down.

12. februar 2026
Anmeldelse skrevet uten oppfordring
Logoen til Rackhams

Svar fra Rackhams

Hello Drew,

Thank you for your feedback.

We are pleased to hear you were happy with the service, however we are sorry to hear that the crate has not performed as expected. The issue you have described with the gate loosening under pressure is clearly frustrating, particularly as you have experienced it more than once.

This does suggest a potential weakness in the design or construction, and we will ensure your comments are passed back to the supplier for review.

If you would like us to look into this further, please feel free to contact our support team with your order details. We would be happy to review the matter and see what options are available to assist you.

Thank you again for bringing this to our attention.

Kind regards
Rackhams Customer Care Team

Vurdert til 2 av 5 stjerner

The instructions are very poor as the…

The instructions are very poor as the buuld design, there is a hose that clips ti the side of sprayer and bolts supplied are not fit for purpose, the axel needs to have something to stop nuts going on lots 1 side and not so much othere

17. april 2026
Anmeldelse skrevet uten oppfordring
Logoen til Rackhams

Svar fra Rackhams

Hello Graham,

Thank you for your feedback and we are sorry to hear about your experience.

We understand how frustrating it is when instructions are unclear and parts do not fit as expected. The issues you have highlighted around the hose fitting, bolts, and axle setup are certainly not what you would expect when assembling a product.

Your comments are very helpful and will be passed back to the supplier to review both the design and the quality of the instructions.

If you would like, please contact our support team with your order details and we can look into this further to see how we can assist.

Thank you again for bringing this to our attention.

Kind regards
Rackhams Customer Care Team

Vurdert til 5 av 5 stjerner

Excellent product

Excellent product, exactly as described and delivery within 3 days. Only comment is arrival time with company is an all day option and unable to secure time slot even if you are happy to pay more

23. mars 2026
Anmeldelse skrevet uten oppfordring
Logoen til Rackhams

Svar fra Rackhams

Hello Helen,

Thank you for your feedback.

We are really pleased to hear you were happy with the product and that it arrived quickly and as described. It is great to know everything met your expectations overall.

We also appreciate your comment regarding delivery time slots. We understand how helpful more precise options can be, and this is something we continue to review with our delivery partners.

Thank you again for taking the time to share your experience.

Kind regards
Rackhams Customer Care Team

Vurdert til 1 av 5 stjerner

Not what I had hoped

Am really upset as the furniture received was different to expected
In regard to the colour, much lighter than the photo online.
Despite contacting the company, nothing has been done to help

16. april 2026
Anmeldelse skrevet uten oppfordring
Logoen til Rackhams

Svar fra Rackhams

Hello Julia,

Thank you for your feedback and we are very sorry to hear you feel disappointed with the item received.

We can confirm that the light grey model you selected is the version that was delivered. The product listing does include multiple images to show the colour as clearly as possible, along with a note that lighting and screen settings can affect how colours appear. That said, we do understand how frustrating it is when the item does not match expectations in your home environment.

We would also like to clarify that your email has not been ignored. We have been in regular contact since you raised this with us and have been working to find a suitable resolution, including offering a goodwill discount.

Due to the size and nature of the item, return shipping is particularly costly, which is why collection and replacement is not something we are able to offer when the item is not faulty. This is outlined on the product page, but we appreciate this may still be disappointing in practice.

We are sorry again that the product has not met your expectations and remain happy to continue working with you to reach a resolution.

Kind regards
Rackhams Customer Care Team

Vurdert til 5 av 5 stjerner

Good bit of kit..

Good bit of kit..
Instructions wernt too bad
Everything works well when hooked up to a battery..
Very pleased so far

2. april 2026
Anmeldelse skrevet uten oppfordring
Logoen til Rackhams

Svar fra Rackhams

Hello Antony,

Thank you for your great feedback.

We are really pleased to hear you are happy with the product and that everything is working well. It is also good to know the instructions were clear enough to get you set up without too much trouble.

Thank you again for taking the time to share your experience.

Kind regards
Rackhams Customer Care Team

Vurdert til 5 av 5 stjerner

Great service fast delivery was really…

Great service fast delivery was really impressed

21. mars 2026
Anmeldelse skrevet uten oppfordring
Logoen til Rackhams

Svar fra Rackhams

Hello Denise,

Thank you for your lovely feedback.

We are really pleased to hear you were impressed with the service and fast delivery. It is great to know everything went smoothly.

Thank you again for taking the time to share your experience.

Kind regards
Rackhams Customer Care Team

Vurdert til 5 av 5 stjerner

Really great selection and offers for…

Really great selection and offers for where other brands will charge you and arm and a leg, delivered safely too and set up within 10-15 minutes, cheers guys!

1. april 2026
Anmeldelse skrevet uten oppfordring
Logoen til Rackhams

Svar fra Rackhams

Hello Thomas,

Thank you for your great feedback.

We are really pleased to hear you were happy with the selection and value on offer, and that everything arrived safely. It is also great to know the setup was quick and straightforward.

Thank you again for taking the time to share your experience.

Kind regards
Rackhams Customer Care Team

Vurdert til 5 av 5 stjerner

Easy to order

Easy to order, received as described.
The cushions were of good quality & good value for money.
Free delivery & they arrived very quick.
So thank you for the above.
Regards
Kathryn.

19. mars 2026
Anmeldelse skrevet uten oppfordring
Logoen til Rackhams

Svar fra Rackhams

Hello Kathryn,

Thank you for your lovely feedback.

We are really pleased to hear you found the ordering process easy and that everything arrived as described. It is great to know you are happy with the quality and value of the cushions, as well as the fast, free delivery.

Thank you again for taking the time to share your experience.

Kind regards
Rackhams Customer Care Team

Vurdert til 5 av 5 stjerner

Braun pro 2 electric toothbrush

My experience using rackhams.com was very straightforward easy to navigate &very quick I would highly recommend them delivery was super quick.

2. mars 2026
Anmeldelse skrevet uten oppfordring
Logoen til Rackhams

Svar fra Rackhams

Hello Wendy,

Thank you for your great feedback.

We are really pleased to hear you found the website easy to use and that your experience was straightforward from start to finish. It is also great to know the delivery was so quick.

We really appreciate your recommendation and thank you for taking the time to share your experience.

Kind regards
Rackhams Customer Care Team

Dette er Trustpilot

Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.

Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.

Lær mer om andre slags anmeldelser.

Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.

Lær om anmeldelsesprosessen på Trustpilot.

Her får du åtte tips om hvordan du skriver en god anmeldelse.

Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.

Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.

Ta en titt selv