Unauthorized charge of €49.99 – I want my money back! I was charged €49.99 by Quiz Atrix Guide without my knowledge or authorization. I did not knowingly agree to this payment or authorize th... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Frechheit Sondergleichen! So eine Firma gehört vor Gericht, es wird abgebucht mit dem Fadenscheinigen Argument man hätte zugestimmt! 1, Euro bezahlt für ein Horoskop am nächsten Tag waren 47,99 vom Ko... Vis mer
Selskapet har svart
Entrei no site no 5/4/26 e aceitei uma assinatura experimental de uma semana por 4.99,em seguida sem meu consentimento debitaram 9.99, 19.99. No outro dia após reclamação cancelaram o valor 19.99 d... Vis mer
Selskapet har svart
160円だったから払ったのに結果は見れず、4000円、6000円と2回も引き落としを掛けられました。 続けるなんて言ってないし、160円払ったのはさっきなのに…なんで勝手に高額請求がかかるのかわかりません。 詐欺です。 同意無しに引き落としがかかるなんて意味がわかりません。
1,4
Dårlig
45 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 95 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én uke
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Unauthorized deduction of my funds from…
Unauthorized deduction of my funds from my card
Update
I have received my refund. Thanks to your team for the fast resolution. You’re clearly very good at what you do!
16. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Quiz Atrix
Hello,
We’re so amazed with your fresh feedback. Such marvelous thoughts are a sight for sore eyes, indeed.
We do assume that you had initial concerns, and we’re more than grateful that you brought them to our attention. It’s incredibly important to us that our customers feel heard and valued, and we’re glad we could address your concerns.
If you ever need any further assistance, please don’t hesitate to reach out.
Thank you once again for your trust and patience.
Sincerely,
Atrix Team ☾
ATTENTION ATTENTION
ATTENTION ATTENTION, ARNAQUE PURE ET SIMPLE, ils n'arrêtent pas depuis quelques jours d'envoyer des requêtes de débit sur ma CB ou je les ai bloqués alors que je n'ai rien souscrit chez eux si ce n'est une "carte astro" payé 1.20 euros que je n'ai jamais reçue !!! on en est à plus de 170 euros en 6 tentatives !!! je vais le signaler aux autorités compétentes.. Finalement ils viennent de ma lâcher sous la menace.
14. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Quiz Atrix
Hello,
We’ve carefully reviewed the transactions and can confirm that no deductions were made, as all payment attempts were declined.
To make up for the inconvenience, we’ve also added extra credits to your account so you can continue your consultations with our astrologers.
We sincerely apologize for the trouble and hope the additional credits help make your experience with us a little better.
Sincerely,
Atrix Team ☽
Rena rama skiten
Rena rama skiten. Hoppa aldrig på detta. Dom använder fel stjärntecken på folk och detta går inte att ändras. Så dom jävlarna drar pengar från bankkontot olåvandes. Jag var tvungen att spärra mitt kontokort
14. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Quiz Atrix
Hello again,
We attempted to obtain the necessary information to properly investigate your case and resolve the matter.
Due to the lack of data, we reserve the right to take certain measures to ensure that the experience of all our users is reflected impartially on the platform.
Nonetheless, you still have the opportunity to present your desired outcome by contacting us via email at atrix@support-team.app or through the platform directly.
Please ensure that you include "Your Name and Surname. TrustPilot Review" in the subject line for faster processing.
We hope for your understanding and appreciate your involvement in helping us resolve this matter.
Sincerely,
Atrix Team ☾
Svar fra Quiz Atrix
Hello there,
Your expressed experience is much appreciated.
For further assistance in an appropriate manner, please share the details below:
1. The subscription email.
2. Ticket ID
Right after the verification of the received data, the case will be assessed as our top-priority matter, and our care team will handle it rapidly making sure the issue’d be rectified in accordance with your desired outcome.
atrix.app@support-team.app is our contact email that can be used as additional means of communication.
Please mind the fact that in case of absence of the enumerated details, we will not be able to sort an issue out.
We apologize for the inconvenience this has caused and appreciate your patience as we work to resolve the issue.
Sincerely,
Atrix Team ☾
I am requesting a full refund of the…
I am requesting a full refund of the €49.59 charge made on 8 August 2026.
Four days ago, you attempted to charge my card approximately €50. I did not authorize this charge and immediately cancelled the subscription after seeing the attempted payment.
Despite cancelling the subscription, you have now successfully charged my card €49.59, only four days later.
I only intended to make a small one-time purchase for my quiz result. I did not knowingly agree to repeated charges of approximately €50 every few days.
I have attached proof of the €49.59 charge. I am requesting an immediate full refund and written confirmation that the subscription is cancelled and that no further charges will be made.
8. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Quiz Atrix
Hello there,
Your expressed experience is much appreciated.
For further assistance in an appropriate manner, please share the details below:
1. The subscription email.
2. Ticket ID
Right after the verification of the received data, the case will be assessed as our top-priority matter, and our care team will handle it rapidly making sure the issue’d be rectified in accordance with your desired outcome.
atrix.app@support-team.app is our contact email that can be used as additional means of communication.
Please mind the fact that in case of absence of the enumerated details, we will not be able to sort an issue out.
We apologize for the inconvenience this has caused and appreciate your patience as we work to resolve the issue.
Sincerely,
Atrix Team ☾
Charged £35 after it was canceled!!!
Charged £35 after it was canceled by them! They said they'd canceled the subscription yet have still charged me! Still waiting for someone to reply to my email. Absolute disgrace of a company. I am going to report them to Action Fraud.
29. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Quiz Atrix
Hello there,
Your expressed experience is much appreciated.
For further assistance in an appropriate manner, please share the details below:
1. The subscription email.
2. Ticket ID
Right after the verification of the received data, the case will be assessed as our top-priority matter, and our care team will handle it rapidly making sure the issue’d be rectified in accordance with your desired outcome.
atrix.app@support-team.app is our contact email that can be used as additional means of communication.
Please mind the fact that in case of absence of the enumerated details, we will not be able to sort an issue out.
We apologize for the inconvenience this has caused and appreciate your patience as we work to resolve the issue.
Sincerely,
Atrix Team ☾
Refund
I have been charged £35 for a subscription that I cancelled already. I would like an immediate refund for this payment.
23. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Quiz Atrix
Hello there,
Your expressed experience is much appreciated.
For further assistance in an appropriate manner, please share the details below:
1. The subscription email.
2. Ticket ID
Right after the verification of the received data, the case will be assessed as our top-priority matter, and our care team will handle it rapidly making sure the issue’d be rectified in accordance with your desired outcome.
atrix.app@support-team.app is our contact email that can be used as additional means of communication.
Please mind the fact that in case of absence of the enumerated details, we will not be able to sort an issue out.
We apologize for the inconvenience this has caused and appreciate your patience as we work to resolve the issue.
Sincerely,
Atrix Team ☾
ARNAQUE FRAUDULEUSE debit sur le compte…
ARNAQUE FRAUDULEUSE debit sur le compte
HONTEUX
9. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Quiz Atrix
Hello there,
Your expressed experience is much appreciated.
For further assistance in an appropriate manner, please share the details below:
1. The subscription email.
2. Ticket ID
Right after the verification of the received data, the case will be assessed as our top-priority matter, and our care team will handle it rapidly making sure the issue’d be rectified in accordance with your desired outcome.
atrix.app@support-team.app is our contact email that can be used as additional means of communication.
Please mind the fact that in case of absence of the enumerated details, we will not be able to sort an issue out.
We apologize for the inconvenience this has caused and appreciate your patience as we work to resolve the issue.
Sincerely,
Atrix Team ☾
Purtroppo Non si può dare nessuna stella
Non si può dare nessuna stella.
Attenzione ⚠️ truffa attenzione ⚠️
Avete anche il coraggio di rispondere?
In maniera subdola, avete preso soldi dalla mia carta di credito. Sapete benissimo come agite. Denunciati alla Polizia postale. E bloccato carta. Siete dei delinquenti
6. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Quiz Atrix
Hello there,
Your expressed experience is much appreciated.
For further assistance in an appropriate manner, please share the details below:
1. The subscription email.
2. Ticket ID
Right after the verification of the received data, the case will be assessed as our top-priority matter, and our care team will handle it rapidly making sure the issue’d be rectified in accordance with your desired outcome.
atrix.app@support-team.app is our contact email that can be used as additional means of communication.
Please mind the fact that in case of absence of the enumerated details, we will not be able to sort an issue out.
We apologize for the inconvenience this has caused and appreciate your patience as we work to resolve the issue.
Sincerely,
Atrix Team ☾
Scam
Scam!
Obwohl nichts abgeschlossen wird, wird versucht Beträge abzubuchen.
5. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Quiz Atrix
Hello again,
We attempted to obtain the necessary information to properly investigate your case and resolve the matter.
Due to the lack of data, we reserve the right to take certain measures to ensure that the experience of all our users is reflected impartially on the platform.
Nonetheless, you still have the opportunity to present your desired outcome by contacting us via email at atrix@support-team.app or through the platform directly.
Please ensure that you include "Your Name and Surname. TrustPilot Review" in the subject line for faster processing.
We hope for your understanding and appreciate your involvement in helping us resolve this matter.
Sincerely,
Atrix Team ☾
Solicitas la baja
Solicitas la baja, nunca llega, tratan de cargarte 49 euros en la tarjeta. Menos mal que BBVA tiene un servicio que vigila estos cargos y desactivaron la tarjeta en cuanto detectaron el cargo.
Te responden 3 semanas más tarde, cuando ya he tenido que dar de baja la anterior y aún estoy esperando la nueva, con todo el perjuicio que conlleva.
18. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Quiz Atrix
Hello there,
Your expressed experience is much appreciated.
For further assistance in an appropriate manner, please share the details below:
1. The subscription email.
2. Ticket ID
Right after the verification of the received data, the case will be assessed as our top-priority matter, and our care team will handle it rapidly making sure the issue’d be rectified in accordance with your desired outcome.
atrix.app@support-team.app is our contact email that can be used as additional means of communication.
Please mind the fact that in case of absence of the enumerated details, we will not be able to sort an issue out.
We apologize for the inconvenience this has caused and appreciate your patience as we work to resolve the issue.
Sincerely,
Atrix Team ☾
They don´t send what you order on the…
They don´t send what you order on the site. After some days they send email to remind about downloading. When clicking the link, you have to pay again. In the mean time you will be auto selected for new services to pay for. And their(?) support site is suspicious, asking about nonsense things and demands a payment.
8. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Quiz Atrix
Hello there,
Your expressed experience is much appreciated.
For further assistance in an appropriate manner, please share the details below:
1. The subscription email.
2. Ticket ID
Right after the verification of the received data, the case will be assessed as our top-priority matter, and our care team will handle it rapidly making sure the issue’d be rectified in accordance with your desired outcome.
atrix.app@support-team.app is our contact email that can be used as additional means of communication.
Please mind the fact that in case of absence of the enumerated details, we will not be able to sort an issue out.
We apologize for the inconvenience this has caused and appreciate your patience as we work to resolve the issue.
Sincerely,
Atrix Team ☾
Son unos estafadores me he borrado de…
Son unos estafadores me he borrado de la suscripción 3 veces, sigo sus pasos y el codigo de verificacion jamas llega al email. Voy a tener q bloquear la tarjeta xq no hay forma de desuscribirse ESTAFADORES
30. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Quiz Atrix
Hello,
Thank you very much for the provided information.
We’ve just gone back to you with a resolution proposed. We are committed to ensuring that any errors are corrected, and any necessary measures are taken.
We appreciate your patience as we work to make things right and hope to resolve this matter to your satisfaction.
Sincerely,
Atrix Team ☾
Continually being charged
Continually being charged! I’m not even sure I got the agree button! This is 100% a scam
24. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Quiz Atrix
Hello there,
Your expressed experience is much appreciated.
For further assistance in an appropriate manner, please share the details below:
1. The subscription email.
2. Ticket ID
Right after the verification of the received data, the case will be assessed as our top-priority matter, and our care team will handle it rapidly making sure the issue’d be rectified in accordance with your desired outcome.
atrix.app@support-team.app is our contact email that can be used as additional means of communication.
Please mind the fact that in case of absence of the enumerated details, we will not be able to sort an issue out.
We apologize for the inconvenience this has caused and appreciate your patience as we work to resolve the issue.
Sincerely,
Atrix Team ☾
Estafadores
Estafadores. Que asco de aplicaciones te sacan el dinero solo por que se les da la gana entre para ver agate algo que decía free y paga $4.99 por calar. Una semana y enseguida no pasaron unos minutos. Me volvieron a hacer cobros de cuatro dolor de $19. Y este viernes me cobraron $49 de qué esto es una estafa. Esto es un robo, un abuso de confianza y por nada porque ellos no me han proporcionado absolutamente nada.
10. april 2026
Svar fra Quiz Atrix
Hello there,
Your expressed experience is much appreciated.
For further assistance in an appropriate manner, please share the details below:
1. The subscription email.
2. Ticket ID
Right after the verification of the received data, the case will be assessed as our top-priority matter, and our care team will handle it rapidly making sure the issue’d be rectified in accordance with your desired outcome.
atrix.app@support-team.app is our contact email that can be used as additional means of communication.
Please mind the fact that in case of absence of the enumerated details, we will not be able to sort an issue out.
We apologize for the inconvenience this has caused and appreciate your patience as we work to resolve the issue.
Sincerely,
Atrix Team ☾
Be careful, this is a money grabber
Be careful! Once you have clicked on the £1 introductory offer which basically entitles you to almost nothing, the system starts pulling money from your account. Luckily I have notifications enabled on my iphone so was pretty shocked to find that transactions I had declined were going through. According to website the company is based in Cyprus. Then a transaction for an amount that I had not approved went through despite me having told my credit card company to block them . Have now destroyed my card and ordered new one.
I have emailed Atrix twice but no reply. I have not had a receipt or ticket number and there is nothing on the app to identify order. Golden rule….do not buy anything that is promoted on social media.
After posting this review Atrix say they have been in touch with an offer. Sadly it has not reached me yet
6. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Quiz Atrix
Hello,
Thank you very much for the provided information.
We’ve just gone back to you with a resolution proposed. We are committed to ensuring that any errors are corrected, and any necessary measures are taken.
We appreciate your patience as we work to make things right and hope to resolve this matter to your satisfaction.
Sincerely,
Atrix Team ☾
Entrei no site no 5/4/26 e aceitei uma…
Entrei no site no 5/4/26 e aceitei uma assinatura experimental de uma semana por 4.99,em seguida sem meu consentimento debitaram 9.99, 19.99. No outro dia após reclamação cancelaram o valor 19.99 do meu cartão mas mantém essa taxa de 9.99 abusiva. Quero o cancelamento da taxa abusiva.
Dia 7 cancelaram a taxa no meu cartão, após eu ter enviado mais um e-mail para eles.
5. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Quiz Atrix
Hello there,
Your expressed experience is much appreciated.
For further assistance in an appropriate manner, please share the details below:
1. The subscription email.
2. Ticket ID
Right after the verification of the received data, the case will be assessed as our top-priority matter, and our care team will handle it rapidly making sure the issue’d be rectified in accordance with your desired outcome.
atrix.app@support-team.app is our contact email that can be used as additional means of communication.
Please mind the fact that in case of absence of the enumerated details, we will not be able to sort an issue out.
We apologize for the inconvenience this has caused and appreciate your patience as we work to resolve the issue.
Sincerely,
Atrix Team ☾
I would rate them very poorly
I would rate them very poorly. I have written to them several times to cancel my subscription but they continue to double take money to the sum of 200.00 every fortnight from my account. I would not trust them at all. I have just read some other of their reviews and seen how they are also being swindled and it’s impossible to cancel your subscription. Please do not use this company.Its been another week this company again trying to take money out of my account not once but double dipping and they write saying they have rectified the issue when clearly it is not the case. Please do not trust this company
3. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Quiz Atrix
Hello again,
We apologize for the inconvenience and frustration this situation has caused.
We’re elated to let you know that the issue has been fully resolved from our side.
Do let us know whether we should step in again, and reconsider the case again.
Thank you for your patience and understanding regarding the matter.
Sincerely,
Atrix Team ☾
I was charged by 49,19€ on my card for…
I was charged by 49,19€ on my card for something I did not subscribe. And I just saw that there’s no possibility of cancel subscription. I want my money back. I just canceled my card because I think this is not safe!!€ I want a response back as soon as possible!
I just woke up with a notification of my bank saying that they canceled my card because I had during the night a suspect movement. And it’s true!!!! Can you help me pls??
30. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Quiz Atrix
Hello again,
We attempted to obtain the necessary information to properly investigate your case and resolve the matter.
Due to the lack of data, we reserve the right to take certain measures to ensure that the experience of all our users is reflected impartially on the platform.
Nonetheless, you still have the opportunity to present your desired outcome by contacting us via email at atrix@support-team.app or through the platform directly.
Please ensure that you include "Your Name and Surname. TrustPilot Review" in the subject line for faster processing.
We hope for your understanding and appreciate your involvement in helping us resolve this matter.
Sincerely,
Atrix Team ☾
They tried to charge 34 pounds from my caed without my consent .scam operating account
They tried to charge 34 pounds from my card without my aitherisation
28/04/2026 They still keep trying to. Take money out of my card i dont know what this is for
28. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Quiz Atrix
Hello again,
We attempted to obtain the necessary information to properly investigate your case and resolve the matter.
Due to the lack of data, we reserve the right to take certain measures to ensure that the experience of all our users is reflected impartially on the platform.
Nonetheless, you still have the opportunity to present your desired outcome by contacting us via email at atrix@support-team.app or through the platform directly.
Please ensure that you include "Your Name and Surname. TrustPilot Review" in the subject line for faster processing.
We hope for your understanding and appreciate your involvement in helping us resolve this matter.
Sincerely,
Atrix Team ☾
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.