Quirk Parts Anmeldelser 106

Terrible customer service!! They are just shipped parts hoping it fits, good luck getting a correct part number or refund! Take your business to somewhere customers are taking care of.

Ordered a tire rim for my Lincoln. used the VIN # and everything. wrong size came. when i reached out they assured me--by email because noone from this company will talk to you and their phone number listed is useless---that it was the right part. i took it to the tire shop and it WAS NOT the right part. now they are telling me since i ordered the wrong part it is my responsibility to pay for shipping. WORST company i have ever dealt with

I ordered paint from them they took money from my bank account and never sent the paint. They told me it had to come from the manufacturer and then that they had shipped it. ALL LIES!!! Save your money. I can't even get a refund from them.

I ordered three parts online for a 2018 Mazda 3. Two parts came in, and I received an email stating that the missing part would arrive at the warehouse in 3-5 days. Three weeks later, I used chat on their website and was told the part was on order. A month out now, I called the associated Mazda dealer who told me that two of that part were in stock. I sent a message to have it sent and was told the same old "the parts are on order". Yet their Ebay site said I could receive the part in 7 days. CAN'T CALL THEM. DO NOT BUY FROM THEM.

Stay away from this company. I ordered their part from ebay Motors and i verified according to their charts the part was correct for my 2010 Jeep Wrangler. I had it installed and it did not work at all. This was the second time for the same A/C controller so i figured there was something else wrong other than the controller. I had to wait almost two weeks to get an appointment with the local Jeep Dealer so they could run a full diagnostic on the a/c system. They called and told me the controller was the wrong one and gave me a part # that i needed instead of what they had sent me, even though the ebay chart said it would work. So i had the part removed and touched base with Quirk Parts about returning it and getting the right controller. It took emails back & forth for 6 days before they finally told me i was just past the 30 days even though it was not my fault and i wanted to return it and purchase the correct part from them. They have no PHONE # you can call them on!!
Now i am stuck with a $400. controller because the chart that says it fits is not correct for my Jeep.
They don't give a crap about us, look at all the bad reviews they have!!

Bad customer service !!! No phone number to call if a there is problem ! I was told my ordered was damage in transit, after I called shipping company ,2 weeks of no updates . Shipping company said they notified Quirk Parts that part was damage and stopped the shipment. Quirk says they do track shipments. All this time I’m waiting for a critical part. Don’t order from them !

After waiting for 11 days for the order to ship and after contacting customer 'service' for the 2nd time, was told there's an issue with the order and they don't know if they can fill it...even though the item still shows In Stock on their website. They did offer a refund, so we'll give them 1 star for that. Will never order from Quirk again!!

I ordered a wind shield washer pump for my ford f250,
and they sent a small o-ring instead. With the part # for the washer pump on the envelope. Upon contacting quirk parts they said the pump was out of stock, and to follow the steps in the e-mail for a full refund. There were no steps. I have had to involve ebay to hopefully get a refund. DO NOT do business with quirk parts they are scammers.

I ordered a lightning fast heavy duty USB cable from them. They sent me the wrong one. I've been trying to reach them for 2 weeks. They will not respond to emails or phone calls. I got scammed!

I ordered a part but never received a confirmation. I inquired about what happened but they sent messages back & forth to me for weeks stating that they couldn't find the order. They eliminated their customer service phone number & think this is a viable replacement. Eventually, after about 3 weeks or so, they claimed that they were out of the part. Don't do business here, they don't know what they're doing. What a waste of time. Pathetically incompetent.

Sois unos sinvergüenzas. Dejais que se haga y os cobráis el pedido y semanas después decís que no hay stock. En vez de avisar en el momento para decidir si comprar o buscar en otro sitio,porque era urgente. Ahora esperar que haya stock en la fabrica y a saber eso cuando puede ser. En una palabra sinvergüenzas

Only got one part and not 2 like i paid for washer nozzles

Had to order a dealer only part that they themselves didnt stock and had to order. Not to mention none of the dealers (Nissan) got back to me about it. Quirk Parts was able to order and ship it within a week and it was a perfect replacement/fit.

Been waiting 2 weeks for a refund. Can't contact them OTP. Mailbox "FULL"! How unbelievably unprofessional. Won't return e-mail inquiries.

They are a rip off even withe vin number they send you the wrong part and won’t refund you I’m reporting them to the better business bureau they need to be stopped from ripping people off

Do not use this site! Worst experience I ever had buying parts online. I was sent the wrong part even after verifying the vin. Customer service doesn't respond for a over week and they refuse to refund me. Lost money and still need to buy the correct part somewhere else.

Do not buy do not waste your time horrible customer service
DONT WASTE YOUR TIME RUDE AND UNPROFESSIONAL. Have recorded conversations. Costing reputation and money, your only ad good as your weakest employee.

I ordered two oem brake rotors and they only sent one. I filled out the support form for the missing rotor and sent two emails and called the phone 5 times and no one ever answered. I used them in the past so I want to believe this will work out but it seems fishy that they don't contact you or answer the phone. Now I can't finish the repairs on my sons car until I can get the part I already paid for. Very Frustrating !!!!

I found it impossible to update my name and phone number. After updating it 3 times I found my old address and phone number on my order confirmation. Could not find a phone number to call so I sent a message about changing the delivery address. I received back a fairly angry e-mail in response to the one I sent. My order was cancelled which is probably for the best. I have removed them from my supplier list. In trying to do many upgrades and refurbishing on my car I'm sadly finding that quality and decent customer service is pretty bad now a days and growing worse.

Although there were a couple of missing parts on a large order of 17 items for $876.38. They quickly contacted me after I filled out the contact form. I guess I was a little upset that there was no phone number to call, but now that I think back I guess I was overreacting. They sent the two items quickly and at their cost. I will have to order more stuff as I still can't find that thunk :)

OEM - 5 stars
PRICES - 5 stars
CUSTOMER SERVICE - 5 stars
SHIPPING TIME - 5 stars
PACKING - 4 Stars
PAYMENT TYPES - 5 stars