Quirk Parts Anmeldelser 106

I ordred two parts for a KIA 2001, Spectra.Gear assembly bushings.Two bushings for the steering column.The site is laid out good. It said both parts were in stock. 4 of one and 5 of the other. I never received anything,except a text letting me know the part,singular,was not in stock. Part #0k201-32123&0k2a2-32124.... that first symbol for the part is a zero,not an o, which is a little confusing seeing how the second symbol is a letter.

Website describes products incorrectly, leading to wrong parts being shipped. Bad description are accompanied by misleading photos.
Company refuses to acknowledge errors or provide refunds or exchanges.
Total failure of service.
Order from your dealer.

They advertise one thing and send only part of an order

They sent us the wrong part, charged us $176 for shipping. They refunded the cost of the part, but will not ship the correct part because shipping is too high. Finally, after this company saw what was happening, they completely refunded the shipping cost. Thanks listening to your customers.

The company sent the wrong part. Custom service is a nightmare. Avoid this company.

Placed my order and when the order arrived it was 1 part short. Tried to contact them 4 different times for a resolve but they never responded back. No way to talk to anybody all you get is a form to fill out and a statement that they will get right back with you but they never do. Buyer beware they are not worth dealing with. Very poor customer service.

When the shifter cable broke on my 2004 Mazda 6i 2.3 manual transmission, the Quirk Parts website advised I needed part GK2C-46-500L (I used the actual VIN to search). The part arrived in approx 10 days and in questionable condition with both dust boots torn. I decided to use the part anyway since I did not have another 10 days to wait for a different part that may have been no better in quality. After 3 hours removing/reinstalling, it became apparent the new one was not a direct fit. Measuring old vs new, the new was 3 inches longer and unable to function. I attempted to contact Quirk Parts through their "Contact Us" phone number, but only received an automated message to use the online contact us form. Filling out the form, I requested to be contacted by phone to discuss four times - I have yet to receive a call from them. Rather, I received terse, unprofessional emails stating I needed a different part (GK2A-46-500L), they have a disclaimer advising they are not always correct, and they wont pay for return shipping. They actually sent me a screen shot of their webpage with the 99.8% accuracy circled, and their version of a disclaimer – which states “If you are not sure whether or not a part in our store will fit your vehicle…”. I replied that I had no reason to be unsure as their site advised the part would fit, and the fitment listed my car. This has yet to be resolved to my satisfaction – despite their homepage also stating “Satisfaction Guarantee”.

Pedi 4 piezas, 3 ganchos para una moldura de techo y la moldura de techo para un kia Rio 2010. Recibo solo los ganchos de la moldura y la moldura nunca la recibi. Le escribi y dicen que el producto no esta disponible pero no me devolvieron el dinero y la pieza nunca llego.

Ordered four parts for my vehicle, got an email stating two of the parts were backordered, would be about 5 days to get. The next day got another email stating that all 4 parts have shipped. Received the package, only the two parts they had in stock in the package, charged for all 4. Weeks go by, no parts, no response to email.
You are better off at your local dealership parts counter.

Another victim of this scam company. Ordered $231 worth of parts. Got an email saying ordered was shipped and everything I ordered was in the shipment. Email contained a tracking number for USPS and showed it to be delivered 5/31/22. Package arrived and Lo and behold, the only items in the box were 2 antennas worth 23.50. The other two items that totaled $164 was not in the box. There is now ay to contact the company by phone, they only have a recorded message saying to track the order through the shipper. DUH shipper shows it was delivered. Email sent, contact form filled out, no response either way. Rating should be -10.

I ordered a Jeep Hoop Insulator. I never received the
part. They took $157.00 from me.
I tried to contact them but, they cannot be contacted.

They sent a defective part, which is understandable as that can happen even with parts straight from the factory. I returned my item and have not received a refund or a replacement part. It has been a week since I last emailed them with no response. I sent another email this afternoon that also went ignored. I have never before dealt with a company (big or small) that ignores it's customers.. I have seem many other reviews stating people have not recieved refunds either. This is theft. If I do not receive a refund or replacement I will have to legally escalate the situation.

I ordered a drivers side Marker and bulb for my 2014 Ford Mustang online. The company sent me a part that does not fit my year Mustang after about a two week wait to receive part. I emailed them and they advise me it is not there fault this is what I ordered. Very poor customer service. Please do not use this service order from dealership and your life will be easier.

If I could give Zero stars I would. Placed an order online and they emailed saying that it would be delayed because they were waiting to get the part from the wholesaler. No problem with that, but when the package finally came in the mail, the cargo cover was cracked on both ends rendering it useless. There were also scratches in the middle of the cover. Very poorly packed. I emailed customer service and received no response. Luckily I paid with PayPal, and I opened a dispute with them. PayPal contacted them and no response. So I then my case was escalated by PayPal. Still no response. PayPal just closed my case today and issued me a full refund. Bad customer service by quirkparts.com. Thanks to PayPal I got my full refund! I should have read the previous reviews.

I ordered a part for my car I put in the correct information and was sent the wrong part. I contacted customer service and they told me I had to pay for the shipping back that’s very poor customer service on their part. I do re-order the part and pay for that without any reimbursement. Then I sent the item back to get a refund and it’s been over 4 1/2 months still no refund and 50+ emails saying that they cannot locate the item. This company is a scam has very poor customer service and I am shocked how they are still in service. Do not buy from this company you will regret it like many people have.

I ordered a replacement handle for my drivers seat reclining lever. Shipped very quickly. Went to install, it is for the passenger seat. I emailed the issue and they won't pay to return it. Now they say it's not the right part, I'd eat the cost if it were the drivers side handle that I found didn't fit, but this is clearly their mistake. I'll post this review everywhere I can find. Takes 2 days or more to reply to my email. Unacceptable!!!

Terrible company. There is absolutely no way to contact this company no matter what number you call or email you use. DON"Y BUY ANYTHING FROM THEM.

Customer service after the sale for parts online is non existent. Did not receive my full order and there is no response when called or emailed. I would not recommend this business to anyone.

I cannot give quirk parts a rating because it is a scam not a business. If you know that people are being scammed by a company with your name you would put out some type of correspondence or warning like most companies. Instead you just state that you have been getting many calls from people who have been scammed. Beware everyone I am not sure about the real quirk parts but be sure that you are not being scammed when ordering.

Terrible people, Terrible customer service, terrible quality parts, better off looking on ebay but watch out these “geniuses” have an account on there too to screw you over.