Queue-it Anmeldelser 116

Was put in a queue for a covid19 vaccine appointment. After waiting I was randomly allotted a low number in a queue of many thousands (for slightly more than 1,000 available appointments). Instead of being redirected to the appointment website, my assigned number was "rejected" and I was kicked out of the queue. It appears that as many as 50% of the queue members suffered a similar technical issue. I have no idea why the hand-off from Queue-It failed, but that should not be my concern. That should be the concern of Queue-It, who I expect is getting paid to make sure these hand-offs work smoothly.

Awful service. Wait in line add items
To basket and then at checkout process back into a queue with 70,000 more people.

Queued up for an hour and a half then pressed the checkout on completion and then was logged out of the website same thing happened to my friend

First issue: Doesn't alert you when you've reached the top of the queue. Why not ask for permission to send notifications, or highlight the browser tab? Very frustrating when you've been in a queue of 100,000 people! Do you expect us to just stare at the tab all day long?

Second issue: Randomly puts you back in the queue. I managed to get through to the website I was waiting for, then one minute later when I was ready to check out I had to rejoin the queue!

Smides af køen når det er ens tur. Nothing more. nothing less.

Som så mange andre her har opleves bliver man smidt af køen når det er ens tur. Da jeg omsider kunne komme til (efter dong lyd) og jeg forsøger at klikke mig videre får jeg blot denne besked:

"Kønummeret er ikke længere gyldigt
Kønumre er gyldige i 10 minutter, men dit er ikke længere gyldigt. Klik på knappen for at få et nyt nummer".

Hvorefter ens eneste mulighed er at starte forfra. Detaljeret besked.

"Du gik i kø 07.12.2020 13.08.43. Det var din tur 07.12.2020 14.02.00 og dit kø-nummer var gyldigt til 07.12.2020 14.12.00. Klik på knappen nedenfor for at få en ny plads sidst i køen."

Derudover er det estimerede tidspunkt for hvornår man kan forvente at logge på end ikke i nærheden af at være i tråd med virkeligheden. Da jeg startede min tur i køen fik jeg oplyst 10 minutter. Der gik så over en time med det resultat at man blot bliver smidt af.

Flot!

the timings are so wrong, queue with an estimate of 5 minutes, but gave up after 30 mins. Every time I see Queue-it instead of the shopping website I despair. You sit there after a couple of minutes being told your wait time is a minute, but never getting there. At least if you were honest at the start, I'd find something else to do. My online shopping could wait. Its the false expectations which are so annoying.

Never seen a more stupid, useless function thought up by marketers in all my life.

I can see the w&nkers now, sitting around a boardroom table 'hmm yeah making people wait will make them think our site is popular'

Har ventet i kø i flere timer og da der jeg kommer igennem REFRESHER SIDEN BARE OG SMIDER MIG BAGERST I KØEN. Det skal siges at jeg ikke selv rørte ved computeren.

Utter trash service. I can only imagine that customers using this service, are either being bribed, blackmailed or suffering from extreme ignorance. I've seen this crappy queue site being used with many providers lately and half the time, when you finally get to the front of the queue, you get an error;

"There has been an error, and your queue number has been rejected. We have reported the issue, and apologize for any inconvenience. Unfortunately, you will need to click the button below to get a new place at the end of the queue."

Your service has ONE JOB to get right and you fail at it over and over again. You do not deserve to be in business.

The problem is actually more in the design of the systems needing to use this service (e.g. thefa.com). But my "experience" is that it is rubbish. Sorry queue-it, I'm sure you work in some places, but to queue indefinitely for football admin tasks and then to be randomly kicked-off the site and re-queued is an awful user experience.

This should never, ever be used for an e-commerce site. I will 100% go to another website to buy my things elsewhere. Rather, pay for more server capacity and the cost will be well made-up for in paying customers who aren’t forced to wait for this trash service that doesn’t even work. It will make your brand look cheap and old fashioned.

What a single brain called idea to have a queuing system on a website! This just shows that large companies are so close to going under when they can’t afford the low scalable costs to increase their server capacity appropriately (Iaas, Saas) and they cheap out on some terrible, poorly implemented pointless third party trashy software idea! The sales people at queue it must have been on a mission to sign up these retailers! I hope they aren’t in a long contract! From now on I’m going to stop using retailers that use this terrible system, and go somewhere else! Please remove this trash from your website!

Worst system ever! I went from a wait time of “less than a minute” to 18 minutes in about 20 seconds. The times seem completely random..I honestly think they’re made up. Disregard the waiting time listed and be prepared for incredible frustration. GARBAGE!!!!

Trash, how are you gonna have a system for this when it crashes/refreshes itself and throws you in the back of the queue lollllll get this garbage out of here

Thredbo used this system and it was awful. The system crashed then logged me out and I got put to the back of the line. Another 12hour wait and its 4.40am in the morning here in Canberra got another 10min till I'm back in.
A family member also logged onto the Queue-It system to book Thredbo lift passes and he was in the queue after me my number in line was 5488 and he was 5952 yet he got in 15minutes before me? how does that work. Don't use this system very frustrating from a customer that is still waiting to book my ski tickets.
Sorry now telling me Ive got another 18min till I'm back in.

This company spams unsolicited emails to us and then continues to chase them up. Obviously a bit desperate for leads.

Online stores using this dreadful service to try and make the websites seem as though they’re busy when in reality they have very little customers actually on them.

Forms are not saved. Forms cannot be submitted. Javascript validation of form fields is incompatible with form filling addons and extensions. I have manually entered the same form data 15 times today. Always an error. Never a meaningful explanation. Terrible software that belongs in the 1990s.

The negative reviews are predominantly from individuals who clearly don't understand the purpose of Queue It. In these unprecedented times, Queue It is providing a lifeline to companies who are desperately trying to reinvent their business models in order to cope with a seismic shift in the volume of customers. For online customers, Queue It is providing just a little bit of certainty in a world that is anything but.

During a recent surge in traffic our website was completely overwhelmed and unable to cope. In just a few hours Queue It were able to help us implement a queuing system for our checkout and very quickly we got things working well.

A very helpful and knowledgeable team. Thank you so very much - you saved us A LOT of stress :-)