This afternoon I shopped in the QD store in Sudbury, Suffolk. The service was polite, professional, timely and as ever friendly. Whilst in the queue, I watched a rather irate and loud customer... Vis mer
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Searched for water butt fittings. Came up as free postage. Bought online and didn't notice that postage was greater than the price of the items. Contacted them and was told order cannot be changed... Vis mer
We recently purchased a solid wooden arch for our garden. Purchase was easy and delivery day came but sadly one of our side panels was damaged. We spoke to customer service who were immediately o... Vis mer
Oppressive atmosphere and untidy at Anglia Square store. There were trip hazards such as hangers and buckets in the aisles yet staff were just standing around. Some were rudely addressing customers w... Vis mer
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Informasjon om virksomheten
Opplysningene stammer fra ulike eksterne kilder
Homeware, Garden & Outdoors, Pet Supplies, Toys & Games and Electrical Appliances. Buy online at discount prices - Now doesn't that feel good
Kontaktopplysninger
Norwich, Storbritannia
- customercare@qdstores.co.uk
- qdstores.co.uk
3,0
Middels
301 anmeldelser
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Excellent Customer Service
I purchased a garden ornament windmill online as a present for my Mum, on opening this the windmill was unfortunately damaged.
Having called customer service was advised to send an email with pictures which I did.
The email was sent late Friday but by the Monday had a response from Bella apologising for this and as I’d requested a replacement confirmed that another windmill would be sent to me if in stock.
Received another windmill but this time the solar lights were not fully working, once again sent an email and a picture of the item and received another response from Bella to confirm that a new item would be sent to me.
As it had been a week since Bella’s email and I’d not heard from the courier I dropped Bella another email, once again she come back to me with a response to advised when the item had been shipped.
Item has now been received and third time lucky the item is perfect.
I work in customer service and would like Bella to be recognised for how efficient she has been with getting back to me and finally resolving the issue.
Thank you Bella for all your help with this my Mum is now over the moon with her item and this is down to you and your communication.
27. juni 2025
Anmeldelse skrevet uten oppfordring
Svar fra QD Stores
Good day,
Thank you so much for your kind words. We’re always happy to help, and it’s wonderful to hear that my support made the experience smoother for you and that your mum is now delighted with her windmill.
I am so glad myself and the team could help make your day (and your mum’s!) better. 🌟
Kind regards,
Bella
Refunds not accepted
Normally it's handy and cheap, which in current times is handy. However, I purchased an item that transpired I didn't need to because I already had one. So I took the item and the receipt back to the store and they refused to refund me as apparently QD policy is store credit only. What a deceitful way to run a business.
That's the reason for the 1 star because there is no customer care, underhand business practices and now a company I will never purchase from again. Christ, even amazon gives refunds
1. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra QD Stores
Good day,
We’d like to reassure you that we are fully compliant with consumer regulations, and our policy allows us to offer credit notes or exchanges for items that are unwanted.
We understand this may not be ideal, but it is part of our long-standing store policy. This policy is shown on the reverse of our receipts and is also displayed on signage within our stores.
Kind regards
Bella
When did Bright become a colour?
We have shopped at this store for many years and have always found their products keenly priced and good value.
However the one time we have tried to return an item for refund they have refused.these were a set of garden lights,described on the label as bright white lights which QD state were referring to the colour and not the brightness???
Any excuse I guess
So the reply from qd has taken 7 weeks and is the same story in that in their case bright has nothing to do with Brightness
12. juni 2025
Anmeldelse skrevet uten oppfordring
Svar fra QD Stores
Good day,
We are sorry to hear of your experience.
To clarify in regards to solar lights, bright white refers to the colour temperature of the LED bulbs (a cooler white tone), rather than the brightness level. As the item is working as described, we’re unable to issue a refund, but you would be eligible for an exchange or credit note if you’d prefer.
We do truly value your custom, and we’ll make sure your feedback is passed on to our buying team for review of product labelling, as we want everything to be as clear as possible for our customers.
Kind regards,
Bella
Amazing customer service two days in a…
Amazing customer service two days in a row. The team went out of their way to help us with purchasing numerous plant pots, plants and compost. One young lady even pushed my trolley for me. Thank you
21. juni 2025
Anmeldelse skrevet uten oppfordring
Svar fra QD Stores
Good day,
Thank you so much for your kind words! We’re delighted to hear that our team was able to make your visits enjoyable and that they went the extra mile to help you with your purchases.
Kind regards,
Bella
No response from my online chat
No response from my online chat
24. mai 2025
Anmeldelse skrevet uten oppfordring
Svar fra QD Stores
Good day,
We are very sorry for the inconvenience, we were having technical problems with our chat bot and we have since removed it from our website and hope to get it fixed very soon. We want to help you in the best way possible, if you can contact us directly we will be happy to help you.
Kind regards,
Bella
Family gift
This purchase was a gift for my aunt, it was delivered within a few days it was well packed and the family are very happy with the gift I was informed by the delivery company when they expected to arrive so I could let my aunt know all went well I would buy again from this seller.
19. mai 2025
Anmeldelse skrevet uten oppfordring
Svar fra QD Stores
Good day,
Thank you so much for your kind review! We're so happy to hear that your gift arrived and you are happy with it. We truly appreciate your support and would be delighted to welcome you back anytime!
Kind regards,
Bella
Top rated Customer Care
Bella from the Customer Care team has been exceptionally helpful and informative in handling our request. One of the best customer service I’ve ever experienced.
12. mai 2025
Anmeldelse skrevet uten oppfordring
Svar fra QD Stores
Good day,
This is amazing news to hear, thank you so much for your kind words! It means a lot to me and the Customer Care team are always happy to help!
Kind regards
Bella
Magic Magnetic Door Mesh Black Anti Bug…
Magic Magnetic Door Mesh Black Anti Bug Insect Fly Curtain Screen.
Utter rubbish, may as well buy it and throw it in the bin on your way home, saves the stress… it’s useless.
The magnet holders just fall apart and cannot be fixed back together.
The magnets are not strong enough to hold.
It doesn’t stay stuck to the little sticky holders.
A slight breeze and it just falls apart.
We are constantly told about a throw away culture but this is why, shops buying in and passing on garbage that is only fit for the dump.
14. mai 2025
Anmeldelse skrevet uten oppfordring
Svar fra QD Stores
Good day,
We’re truly saddened to hear about your experience with our product.
We’ve looked into our records and unfortunately, we cannot see any correspondence from you regarding this issue. We would really appreciate the opportunity to make things right and assist you further.
Please don’t hesitate to reach out to our Customer Care team directly – we’re always happy to help. Your feedback is important to us, and we hope we can resolve this for you.
If you use our enquiry form on our 'contact us' page via the website, our agents are happy to assist.
Kind regards,
Bella
Absalute discusting service
Purchased new gazebo cover from QD as I have done every 2 years since having it. new one arrived waited to fit it when it finally stopped raining found top vent cover had been made wrongly and would not fit on 4th fitting.
have tried calling customer services 3 times and just kept getting phone cutting off after about 3 minutes tried there live chat system 5 times leaving email and phone nubers on both and have not had one reply or phone call from QD stores.
Absalutly discusting customer service and rude that they hang up on you and do not call you back would not reccomend buying anything from them or buying from them myself.
24. april 2025
Anmeldelse skrevet uten oppfordring
Svar fra QD Stores
Good day,
We’re really sorry to hear about your experience and the issues you've had with your gazebo cover — that’s definitely not the experience we want for our customers.
Unfortunately, we’ve been unable to locate any correspondence under your name, and we’d also like to clarify that we do not operate a live chat service.
We apologise for any confusion and understand how frustrating this must have been for you.
We’re currently experiencing a high volume of enquiries as it is our busiest season, but we are absolutely committed to making this right for you. Please could you reach out to us using the Contact Us enquiry form on our website, or alternatively providing your email address? Be sure to include your order number and a explain the issue, and a member of our team will assist you further as soon as possible.
Thank you for your patience and for bringing this to our attention — we want to make this right.
Kind regards,
Bella
Terrible returns policy. You may not get your money back as the each way postage may be more than the value of the goods.
Terrible returns policy. I spent £25 on an item which is not fit for purpose and £7.99 postage. They now refuse to pay return postage. I will no longer be shopping either online or in store and will take my custom elsewhere.
16. april 2025
Anmeldelse skrevet uten oppfordring
Svar fra QD Stores
Good day,
We're really sorry to hear about your experience — it's never the outcome we want for any of our customers. We always aim to help wherever we can.
Looking into your ticket, it seems the reason provided was that the item wasn’t what you expected, rather than it being unfit for purpose. Based on that information, the agent handling your case classified it as an unwanted purchase, which falls under a different part of our returns policy.
That said, we genuinely want to resolve this for you. If you respond to the same agent and provide a bit more detail about why the item was not fit for purpose — especially if you have any photographic evidence — they’ll be able to reassess the situation and assist further.
We do hope we can turn this around for you.
Kind regards,
Bella
Bella !!!
Bella !!!! My new star.
Thank you so so so much for all your help ❤️
10. mars 2025
Anmeldelse skrevet uten oppfordring
Svar fra QD Stores
Good day,
Thank you so much for your kind words! I am so thrilled to hear that I was able to help and make your experience a great one !!
Kind regards
Bella
Useless website
Useless website which when you do a search come up with hundreds of other items, an utter waste of time, thus we will never shop there.
5. mars 2025
Anmeldelse skrevet uten oppfordring
Svar fra QD Stores
Good day,
We’re sorry to hear you feel this way. Our search function is designed to show relevant results, including similar items, in case the exact product you’re looking for isn’t available. However, we appreciate your feedback and will pass it on to our team for review.
It’s disappointing to receive a low rating solely based on website navigation, especially as our dedicated customer service team, warehouse staff, and supply chain work hard to ensure a smooth shopping experience. We’d love the opportunity to improve your experience—if you have specific concerns, please feel free to reach out to us directly.
Kind regards,
Bella
I had a Birthday voucher to use and…
I had a Birthday voucher to use and forgot to take my QD card. The staff went above and beyond to make sure I could use the voucher. Great bargains and Great staff what's not to love
20. februar 2025
Anmeldelse skrevet uten oppfordring
Svar fra QD Stores
Good day,
Thank you for your wonderful review! We're so glad to hear that our team could assist you! Your kind words about our staff and store mean a lot to us! We look forward to welcoming you back again soon. 😊🎉
Kind regards,
Bella
Unfortunately one of our plastic boxes…
Unfortunately one of our plastic boxes turned up broken at no fault of the company. I contacted them and with in 30 mins they had sorted the problem and a new one was on its way. 10/10 for the product and 10/10 for the customer service.
29. januar 2025
Anmeldelse skrevet uten oppfordring
Svar fra QD Stores
Good day,
Thank you for your kind words! We’re thrilled to hear that you’re happy with both our product and service. We like to work hard and work fast to ensure our customers get the best experience possible. If you ever need anything else, we’re always here to help! 😊
Kind regards
Bella
Superstar Service & an Ottoman of My Dreams
I’ve had the most wonderful service from QD Stores in Norwich (Anglian Square branch).
I was looking for an Ottoman with storage and had seen a great one in there yesterday but didn’t buy it because I wanted one that was brand new and boxed, not one that had been tried and tested on the Shop Floor. Went home and after much Googling and endless searching, I realised that the one in QD was actually a great price and superior quality compared to the one’s available in other stores and online outlets.
I called the Store, spoke to - Kerrie (Kerry) and Ed - they were Superstars. Helpful, professional, friendly, knowledgeable and efficient in checking whether my chosen item was still available. They went out of their way to double-check their Warehouse facility and get me a brand new, boxed Ottoman so I highly recommend them and QD Stores.
There was another lady of Asian descent, but I didn’t get her name but she was also super helpful. The Store is an absolute treasure trove of so much - food, pet accessories etc., home wares, car accessories, stationery, toys, rugs, small electricals, furniture, garden items, clothes, storage containers and so much more. It’s lovely for a “mooch around” but you are bound to buy all manner of things as the prices are so good.
26. januar 2025
Anmeldelse skrevet uten oppfordring
Svar fra QD Stores
Good day,
Thank you so much for your wonderful review! We're thrilled to hear that Kerrie, Ed, and the rest of the team at the Anglia Square store provided you with such fantastic service. We are very proud of them.
It’s great to know that they went the extra mile to help you find the perfect Ottoman. We’ll be sure to pass on your kind words to them!
Your recommendation means a lot to us, and we look forward to welcoming you back for your next visit!
Kind regards,
Bella
just purchased a bargain sofa
just purchased a bargain sofa at Hadleigh, Suffolk store, quite helpful staff on the floor and young lad helped me to transfer it to my car, but the manager likes to show off and is quite cocky to staff and customers which I have witnessed and experienced myself on a few occasions like once during covid after I had spent well over £500 pounds on garden stuff she barked at me in front of customers when another staff member let me through another door that wasn't being used due to covid restrictions. Good store but manager needs to wind her neck in, lose the attitude and stop gobbing off to her staff and customers like she's the best thing since sliced bread, when all she is at end of day is just an employee. Other than that, its a good store, just the manager needs to have her wings clipped and be put in her place by her boss thats all. I am not the only customer that has these concerns.
29. desember 2024
Anmeldelse skrevet uten oppfordring
Svar fra QD Stores
Good day,
Thank you for taking the time to share your feedback. We're glad to hear you found the sofa you were looking for and that the staff were helpful. However, we're truly sorry to hear about your negative experience with the manager. We take all concerns seriously and will make sure your comments are passed on. We appreciate your input as it helps us improve, and we hope your future visits will be more enjoyable. Thank you again for sharing your experience.
Kind regards,
Bella
Very cheery staff who take time to help…
Very cheery staff who take time to help and advise. Dylan was especially impressive with his keenness to help with my purchases.
18. desember 2024
Anmeldelse skrevet uten oppfordring
Svar fra QD Stores
Good day,
Thank you for your kind feedback! We're so glad to hear about the excellent service you received, especially from Dylan. Could you please let us know which store you visited, or if this was online? We'd love to pass on your praise to the team!
Kind regards
Bella
Poor treatment in Cafe Smile at QD
Went to the store event today and thought we would have a meal at the cafe smile there as we had heard the food was good. Got to the front of the queue at 5 minutes to 3pm and were told that there was no more hot food as the kitchen was closed. Checked on the menu which states that they stop serving good at 3pm. Not impressed do not know why we were turned away but will not bother going there in the future. In my view just shows poor customer service and put a damper on the rest of the visit to the shop.
9. november 2024
Anmeldelse skrevet uten oppfordring
Svar fra QD Stores
Good day,
Thank you for sharing your feedback.
We’re truly sorry to hear about your experience at the café. It’s disappointing to hear that you were turned away just before the stated closing time, and we understand how frustrating this must have been. We will be sure to pass your comments along to the team to ensure this doesn’t happen again in the future. We appreciate your input and hope you’ll consider giving us another chance in the future.
Kind regards,
Bella
Friendly helpful service from Bella
Bella from the online customer service team was very friendly and helpful. Looking forward to my Christmas tree and lights arriving soon. Thanks again, Bella!
7. november 2024
Anmeldelse skrevet uten oppfordring
Svar fra QD Stores
Good day,
Thank you so much for your lovely review! I’m so glad I could help and that you had a great experience. I hope your Christmas tree and lights bring lots of festive joy. Wishing you a wonderful holiday season! Thank you again!
Kind regards,
Bella
Outstanding service Mary Ellen at Gorleston store
Huge thank you to Mary Ellen at Gorleston store - couldn’t have been more understanding and helpful when I needed to exchange a faulty kettle on behalf of my elderly mum. She went the extra mile to source the right code and other staff very friendly; ‘nothing too much trouble’ Thank you so much.
31. oktober 2024
Anmeldelse skrevet uten oppfordring
Svar fra QD Stores
Good day,
Thank you so much for your kind words and for sharing your experience! We’re thrilled to hear that Mary at our Gorleston store was able to help you!
We pride ourselves on ensuring our customers receive the best service possible, and your feedback means the world to us. We’ll be sure to pass on your appreciation to the store and let Mary know .
Thank you again for taking the time to share this – we hope your mum enjoys her new kettle!
Kind regards
Bella
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