Fantastic customer service! Puzzles are really great, well thought out and fun to work out (with clues available, so you're guaranteed to succeed if you get a bit stuck!)
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
A piece of our escape room was missing in error (totally understandable) and Tom speedily sent the missing piece over via email as requested for us to do in response to my email, as well as providing... Vis mer
Selskapet har svart
A group of us sat down over dinner to do the “deceit” The puzzles were good but unfortunately one of the items “ the tv script” was completely missing from the package! Meaning we were unable to solv... Vis mer
Selskapet har svart
We recently played ‘The Deceit’. We were missing a piece of evidence that meant we couldn’t complete the puzzle so overall disappointing… We were given up to 5 copies of some pieces of evid... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
We're Puzzle Post – A small (but mighty!) team based in London that makes Puzzle Games Designed to be shared and bring people together. Whether you’re solving clues around the dinner table, racing to unlock a secret message, or trying to outwit your most competitive friend, our games are built for moments that get people talking (and thinking, and laughing- sometimes all at once)! We don’t do boring. We do stories with secrets, clues hidden in menus, and online vaults that won’t open unless you crack the code. Think: escape room meets dinner party meets “wait, what just happened?”. From writing storylines and designing puzzles to testing every clue and sending your game- we do it all ourselves, with a lot of care (and usually a lot of snacks). We’re big on surprises, obsessed with storytelling, and perfectionists about paper stock. Oh, and everything we make is 100% plastic-free and recyclable! You’ll find no plastic, no filler, and no boring bits- just original, immersive games made to surprise, challenge and delight. From birthday gifts, dinner parties, marriage proposals to Christmas morning chaos- we’ve got something for everyone!
Free UK Delivery
Royal Mail Tracked
Kontaktopplysninger
Storbritannia
- theteam@puzzlepost.uk
- puzzlepost.com
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av to uker
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
If you want to be made to feel stupid and still not understand the answers when given them
Brought the Sabotage for my partner and I to do on Christmas Day.
3 puzzles we got straight away and have since spent the last two days trying to figure them out. We gave up and decided to use the clues.
Are these really clues, half of them don’t make sense.
We revealed the answer on two of them and still don’t understand how they got these answers.
We’ve given up. It’s taken us something like 9-12 hours and we can’t be bothered anymore as it’s not fun.
For two fairly intelligent people the game just made us feel stupid.

Svar fra Puzzle Post
We did Deceit
We did Deceit, teenage kids lost interest quickly, very difficult to complete and keep interest in story.

Svar fra Puzzle Post
Shipping and delivery was not trustworthy
I can't give a review of the actual product - because the crackers didn't arrive in time for my planned event. I ordered it over a month ahead of time; but it was not shipped because of a 'server error that could not be tracked'. then I was told it would only take 7 days so there was still time to get it... it took 2 weeks. If you are ordering from outside the UK - be aware that the delivery time estimates they have are wrong. I'm not sure when I will have another opportunity to actual use the crackers.

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Delivery disappointing
Delivery disappointing. Did not have notification of delivery. Found them by chance, slightly soggy behind a bin. When I looked into tracking the parcel, they had been there 2 days. No email, no note.

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Very Disappointed
As fans of escape rooms, we were initially excited to try this. What a waste of time and money. We did the DUPE version, this was not fun in any way shape or form. We had to keep getting clues as nothing made real sense. The final puzzle was a picture of a green balloon with shapes on, the online clue was match the 3 shapes on the green balloon to the pattern on the orange balloon… THERE WAS NO PATTERNED ORANGE BALLOON! Just a plain green one with nothing on it. We were so disappointed and frustrated by the end of this we launched the whole thing into the dustbin. Will not buy any of these again.

Svar fra Puzzle Post
Bought to send as a gift
Bought to send as a gift. Recipient really enjoyed it. Would buy another game.
The Zoo kept my grandson entertained…
The Zoo kept my grandson entertained and challenged for over ¾ hour
Excellent product
Excellent product, great service! So nice to spend time on a game like this that’s not electronic!
I chose my order and it arrived…
I chose my order and it arrived quickly. VG service. I like the site. It is easy to use and understand.
Superb customer service and brilliant…
Superb customer service and brilliant product! Great team
Great activity for kids
Great idea to occupy the kids during the summer holiday. Puzzles were set at the right level. Will purchase again.
Needs better packaging
This is my second purchase from puzzle post and although the game hasnt yet been played I was disappointed with the condition it arrived in. My first purchase came in a cardboard envelope and arrived in perfect condition. This time it was dispatched in a standard envelope with everything inside squashed and bent . As this was a gift I've had to re- pack everything in a different envelope. Not ideal really .
Easy ordering and speedy dispatch
Easy ordering and speedy dispatch. Item received in good condition and bonus it was 20% off. Not done it yet as bought as a gift for a dinner party host hut judging by previous similar purchases I expect it be excellent value for money
Don't waste your money
Bought the Zoo puzzle for my grandchildren. Ended up spending over an hour just trying to match "animal footprints" to reveal a message from zookeeper Ben. Had to resort to random number generation in the end as one of the prints was actually attributed to the Zoo restaurant!! Emailed user support who initially offered a refund, only to be told that as we'd bought the puzzle through a 3rd party we weren't eligible for a refund and to take it up with the company who'd supplied it. Waste of time and money
Came the next day
Came the next day
A very clever idea
Well pleased with the purchase
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