Bought and it did not work for me. I wrote them three times for a refund and have been ghosted each time! Very disappointed! And mad about the lack of communication and refund!
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
My thing is that RestEar is supposed to be a product that as a company the reviews show it as positive product.....I cannot even find RestEar product when I google.........Trust Pilot should take... Vis mer
I purchased this a while ago ( July 7th 2025 )so dont suppose that I would get a refund, but although I've read instructions carefully - its not working for me. it will teach me never to order anyt... Vis mer
Selskapet har svart
I've had issues with earwax buildup for a while now and it was starting to affect my hearing temporarily. I didnt want to keep going to the doctor just for ear cleanings so I decided to give Puriear a... Vis mer
Selskapet har svart
2,3
Under middels
41 anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 25 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
This must be a scam
This must be a scam. The product is absolutely useless, the money back guarantee worthless and my reviews on their website keep getting removed. Don’t fall for their clearly fake reviews and don’t waste your money.
15/11/24 update:
Immediately after posting this review Puriear offered me a full refund and asked me to remove my review. I have now received my refund but stand by my review. I am happy to update it however.
10. november 2024
Anmeldelse skrevet uten oppfordring
Svar fra Puriear
Hello Jackie,
Thank you for sharing your concerns with us. We understand your frustration and are genuinely sorry to hear that our product did not meet your expectations. We assure you that your satisfaction is important to us, and we value the opportunity to address any issues you have encountered.
Please know that our company operates with integrity, and we are committed to transparency and customer satisfaction. We do not remove genuine customer reviews, and we take all feedback seriously to improve our products and service.
One of our customer support representatives has already reached out to you via email to provide assistance with your concerns. We hope to resolve this matter to your satisfaction and appreciate your patience as we work together on a solution.
Thank you for giving us the chance to make things right.
Warm regards,
Joanna from Puriear
Fell for the slick advertising on…
Fell for the slick advertising on Facebook
paid £26.90 for totally useless product
there is no suction at all and the money back gaurantee is worthless they only offer a percentage of the cost and only after the item has been shipped back to them
To be avoided at all costs
18. oktober 2024
Anmeldelse skrevet uten oppfordring
Svar fra Puriear
Hello Peter,
Thank you for reaching out and sharing your experience with us. I’m sorry to hear that the product did not meet your expectations.
Please rest assured that your satisfaction is our priority, and one of our customer support representatives has already reached out to you via email to further assist you. We truly appreciate your feedback, as it helps us improve our products and services.
We’re here to support you in any way we can.
Best regards,
Joanna from Puriear
Clean wax effectively
What a product it cleans my ear effectively very good can i have promo code please ?
23. oktober 2024
Anmeldelse skrevet uten oppfordring
Svar fra Puriear
Hello Adam,
Thank you so much for your positive feedback! We’re thrilled to hear that the product is working effectively for you.
We’d be happy to provide you with a discount code. Could you please share your email address? Once we have it, we’ll send your code right over.
Thanks again for choosing us, and we look forward to continuing to meet your needs!
Best regards,
Joanna from Puriear
I could detect no suction No wax came…
I could detect no suction No wax came out, and when I tested it in water it didn't suck any up.
26. oktober 2024
Anmeldelse skrevet uten oppfordring
Svar fra Puriear
Hello Madsen,
Thank you for reaching out and bringing this to our attention. I’m sorry to hear that the product did not perform as expected, especially after your thorough testing. I understand how frustrating it must be not to get the desired results.
Please know that one of our customer support representatives has already contacted you via email to assist further. Your satisfaction is very important to us, and we are committed to making things right.
If you have any additional questions or concerns, feel free to reach at contact@puriear.com.
Best regards,
Joanna
Works Better Than Expected
I've had issues with earwax buildup for a while now and it was starting to affect my hearing temporarily. I didnt want to keep going to the doctor just for ear cleanings so I decided to give Puriear a try. Honestly I wasnt expecting much but I was surprised at how well it worked. Its gentle but still manages to clear out the wax and my hearing feels normal again. Definitely worth having at home for regular maintenance.
9. oktober 2024
Anmeldelse skrevet uten oppfordring
Svar fra Puriear
Dear Andra,
Thank you for sharing your experience with Puriear! We’re glad to hear that it’s been effective in addressing your earwax buildup and helping improve your hearing. We understand how frustrating it can be to deal with frequent ear cleanings, so it’s wonderful to know that Puriear has made a difference for you.
We truly appreciate your feedback and are happy that you find it a valuable tool for regular maintenance at home.
If you ever need further assistance, feel free to reach out at contact@puriear.com.
Best regards,
Joanna
Puriear customer service staff were…
Puriear customer service staff were excellent with how they dealt with my purchace of the Puriear cleaner. I fully recommend them for their good reliable service.
26. september 2024
Anmeldelse skrevet uten oppfordring
Svar fra Puriear
Dear George,
Thank you so much for your kind words and for taking the time to share your experience with us! We're thrilled to hear that our customer service team was able to assist you effectively with your purchase of the Puriear cleaner.
We truly appreciate your recommendation and are grateful for your trust in us. Providing reliable and excellent service is our top priority, and it’s always rewarding to know that our efforts have made a positive impact.
If you need any further assistance in the future, don’t hesitate to reach out at contact@puriear.com. We’re here to help!
Warm regards,
Joanna
Beware puriear are a bunch of scammers…
Beware puriear are a bunch of scammers and stay away don't order any wax or ear items they are fake and based in USA they have taken money rather stolen money I haven't even ordered they stole my bank details somehow I haven't authorised any payment and I reported them to the police I have no family or anybody else who ordered so Joanne stop making excuses How did you get my bank details and the authority to take my money you better refund my money with an apology I won't rest until I receive my money back
7. oktober 2024
Anmeldelse skrevet uten oppfordring
Svar fra Puriear
Dear Jack,
I understand your concerns, but I want to assure you that it’s not possible for us to take payments without authorization. We do not store credit card information, and all orders must be manually completed by the customer.
We’ve already suggested checking with family or friends who may have used your card. We operate with integrity and would never engage in unauthorized transactions.
Please reach out if you need further assistance at contact@puriear.com.
Best regards,
Joanna
No suction
No suction. How often and for how long should I be using the Puriear? I have used it for 3 days, three times a day. Each session about 5 minutes. How do I know if it is working. No sign of any wax being removed
17. september 2024
Anmeldelse skrevet uten oppfordring
Svar fra Puriear
Hello,
Thank you for reaching out. It’s important to use Puriear as directed for optimal results. Generally, using the device once or twice a day for about 5-10 minutes per session should be sufficient.
If you don’t see any wax removal, please ensure you're following the instructions correctly and make sure the device is fully charge. One of our customer support representatives has also reached out to you via email to assist further.
Your satisfaction is our priority, so please let us know if you have any additional questions or concerns.
Best regards,
Joanna
Don't fall for this!!
Like so many previous reviews, there is NO SUCTION and is equivalent of using a cotton bud but worse as costs far more. A total waste of money and time. Putting it in the bin.
12. september 2024
Anmeldelse skrevet uten oppfordring
Svar fra Puriear
Dear David,
Thank you for sharing your experience with us. We’re truly sorry to hear that the product did not meet your expectations, and we understand how frustrating it can be when something doesn’t work as anticipated.
One of our customer support representatives has already reached out to you through email to assist further. Please know that your satisfaction is our priority, and we are committed to resolving this for you.
If you have any additional questions or concerns, feel free to contact us at contact@puriear.com. We’re here to help.
Best regards,
Joanna
Just ordered 2 of these,but have…
Just ordered 2 of these,but have accidently accepted an offer,instead of declining it,have sent an email,as I only wanted 2 of these,now done a search on google for reviews,and now wish I had done this earlier,as there a lot of unhappy customers ? Hoping the 2 I receive are fine,and I get a refund of the 3rd item,otherwise I will be returning these for a FULL REFUND
8. september 2023
Anmeldelse skrevet uten oppfordring
Svar fra Puriear
Dear Stephen,
Thank you for your message. I understand your concerns regarding your order. Rest assured, we’ve noted your request for a refund on the third item, and one of our customer support representatives has already reached out to you via email.
Your satisfaction is our priority, and we’re here to help. If the items don’t meet your expectations, we’ll ensure a full refund for any returned products.
Best regards,
Joanna
Very little suction
Very little suction. Only useful part is the curved head to collect wax
28. august 2024
Anmeldelse skrevet uten oppfordring
Svar fra Puriear
Dear Vicki,
Thank you for sharing your feedback with us. I’m sorry to hear that you found the suction to be insufficient. Your experience is important to us, and I understand how disappointing this must be.
Please know that one of our customer support representatives has already reached out to you via email to address your concerns. Your satisfaction is our top priority, and we are committed to resolving this for you.
Thank you for giving us the opportunity to assist you.
Best regards,
Joanna
Absolutely does not work contacted…
Absolutely does not work contacted customer service they give me a partial refund
28. august 2024
Anmeldelse skrevet uten oppfordring
Svar fra Puriear
Dear Janet,
I'm sorry to hear about the issues you've encountered. We take your concerns seriously, and one of our customer support representatives has already reached out to you via email.
Your satisfaction is important to us, and we're here to help resolve this.
Thank you for your understanding.
Best regards,
Joanna
Not fit for purpose
I really do need to stop falling for miracle Facebook product testimonials. This item was not fit for purpose, too extent I just went and got my ear done properly for not that much more money at optical express in 3 minutes. Will just bin this more hassle sending it back. Ps. No Suction to clarify the fit for purpose in fact not sure what purpose it has at all
20. august 2024
Anmeldelse skrevet uten oppfordring
Svar fra Puriear
Hello Allan,
Thank you for sharing your experience. I'm sorry the product didn’t meet your expectations, especially with the lack of suction. I understand your frustration and your decision to get the issue resolved professionally.
If you reconsider returning the item or need any assistance, we're here to help. Please contact us at contact@puriear.com. Your feedback is valuable, and we'll use it to improve our offerings.
Best regards,
Joanna
Ineffective product probably scam.
Product is completely ineffective. Suction is non existent. Parts supplied didn’t even fit properly on the device.
This is a scam.
No I didn’t bother trying to claim my money back, and as can be seen in other comments it would not have resulted in anything other than obfuscation.
More fool me
16. april 2024
Anmeldelse skrevet uten oppfordring
Svar fra Puriear
Hi Lewis. Thank you for sharing your feedback with us. I’m truly sorry to hear about the difficulties you’ve encountered with the suction and the fitting of the parts on your device. I understand how frustrating this must be, and I apologize for any inconvenience you’ve experienced.
Your satisfaction is very important to us. One of our customer support representatives has already reached out to you via email to address these issues and assist you with any necessary resolutions.
If you have any additional questions or concerns, please don’t hesitate to respond to the email from our support team or contact us directly at contact@puriear.com.
Regards,
Bryan
Don't waste your money
Don't waste your money, go to specsavers and get the job done properly.
14. januar 2024
Anmeldelse skrevet uten oppfordring
Device has no suction
Device has no suction. I do have a problem with earwax, but now as a consequence of using this device it has made no difference at all. Very disappointed.
11. juli 2024
Anmeldelse skrevet uten oppfordring
Svar fra Puriear
Hi Chris. Thank you for reaching out to us. I’m sorry to hear that you’re experiencing issues with the suction of your device. I understand how frustrating it must be, especially when dealing with earwax problems.
I want to assure you that your satisfaction is our top priority. One of our customer support representatives has already contacted you via email to address your concerns.
Thank you for your patience and understanding.
Regards,
Bryan
Requested refund (not yet) received, but now charging me even more! 😩
Further to my previous review where they were charging me for 2 Puriears instead of one, I requested a refund. I now find they are charging me £44.39 and I haven’t even received ANY yet!
11. juli 2024
Anmeldelse skrevet uten oppfordring
Svar fra Puriear
Hello Beryl. I’m sorry to hear about the additional charges and the delay in receiving your refund. I understand how concerning this situation must be.
I want to assure you that your satisfaction is our top priority. One of our customer support representatives has already reached out to you via email to address these concerns.
If you have any further questions or need additional assistance, please feel free to reply to their email or contact us directly at contact@puriear.com. We are here to help and ensure that this matter is resolved promptly.
Regards,
Bryan
Product doesn't work due to minimal…
Product doesn't work due to minimal suction would suggest looking at a more powerful alternative product that is fit for purpose.
14. juni 2024
Anmeldelse skrevet uten oppfordring
I tried the unit and had no suction
I tried the unit and had no suction, so I decided to send it back. They offered me a discount if I kept it. First 50% then 70% I told them I would prefer to return the item with full money back as the advert says. They then told me it had to be sent back to the USA for a full refund. The item was sent from Cannock in the UK why should I have to send it back to the USA. Iam still awaiting a reply from them. I have also in formed Facebook of the situation.
20th July 2024
Since my first review I have decided to get the 70% refund on the useless wax remover. I still have not got the refund and will be surprised if I do. Thinking if they offered me 70% off how much are they really worth. Facebook has not replied to my complaint.
I have received my refund not a full one but it arrived in my account. I have tried to suck some sugar up with it but no suction. It's now in the bin.
Did not get a reply from Facebook.
9. juli 2024
Anmeldelse skrevet uten oppfordring
Svar fra Puriear
Hello Allan. Thank you for sharing your experience with us. I’m sorry to hear about the issues you’ve encountered with your purchase and the subsequent handling of your refund request. Your satisfaction is our priority, and we deeply regret any inconvenience this situation has caused.
To resolve this matter promptly, one of our customer support representatives has already reached out to you via email to discuss the next steps. We want to ensure to address any remaining concerns.
Please let us know if there is anything else we can assist you with. We value your feedback and are committed to making things right.
Regards,
Bryan
Good puriear device
Recently, I tried Puriear for my persistent earwax problem and got great results. My hearing improved from muffled to clearer after removing the wax that had been pushed in by cotton buds. It was easy, painless, and incredibly effective. Highly recommended.
29. februar 2024
Anmeldelse skrevet uten oppfordring
Svar fra Puriear
Hello Chris. Thank you for taking the time to share your positive experience with Puriear. We are thrilled to hear that our product has helped improve your hearing and that you found the process easy, painless, and incredibly effective.
At Puriear, we are dedicated to providing solutions that genuinely make a difference in our customers' lives. Your feedback is invaluable to us and reaffirms our commitment to quality and effectiveness. We appreciate your kind words and your recommendation.
If you have any further questions or need assistance, please do not hesitate to reach out at contact@puriear.com.
Thank you once again for choosing Puriear.
Best regards,
Bryan
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
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Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.