Bought and it did not work for me. I wrote them three times for a refund and have been ghosted each time! Very disappointed! And mad about the lack of communication and refund!
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
My thing is that RestEar is supposed to be a product that as a company the reviews show it as positive product.....I cannot even find RestEar product when I google.........Trust Pilot should take... Vis mer
I purchased this a while ago ( July 7th 2025 )so dont suppose that I would get a refund, but although I've read instructions carefully - its not working for me. it will teach me never to order anyt... Vis mer
Selskapet har svart
I've had issues with earwax buildup for a while now and it was starting to affect my hearing temporarily. I didnt want to keep going to the doctor just for ear cleanings so I decided to give Puriear a... Vis mer
Selskapet har svart
2,3
Under middels
41 anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 25 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Bought and it did not work for me
Bought and it did not work for me. I wrote them three times for a refund and have been ghosted each time! Very disappointed! And mad about the lack of communication and refund!
29. mars 2026
Anmeldelse skrevet uten oppfordring
This was terrible
This was terrible! The product just made my ear blockage worse, and then a month later they made an additional charge for a subscription I never agreed to! Do not go with this company!
12. mars 2026
Anmeldelse skrevet uten oppfordring
My thing is that RestEar is supposed to…
My thing is that RestEar is supposed to be a product that as a company the reviews show it as positive product.....I cannot even find RestEar product when I google.........Trust Pilot should take action against this product. Below is from RestEar website....
"I was worried this wouldn’t help either, but within 5 minutes the dizziness finally started to fade."
Excellent 4.7
15.456 Reviews
4. mars 2026
Anmeldelse skrevet uten oppfordring
Do not buy!!
Do not buy!!! When you look at the price, always factor in the extra £60-£80 you WILL have to pay to see an audiologist to undo the mess and damage these things can and will cause. Tried it once, followed the instructions and was left in half dead agony for 4 days. If you think you need one of these, cut out the middle man and go straight to an audiologist.
23. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Puriear
Hi Pete,
Thank you for your feedback. We don't know the conditions under which you used our product, the precautions you took, or whether you followed the instructions, but it seems a bit simplistic to place the responsibility for your previous daily hygiene on our product after only one use.
Similarly, we never received any emails from you, and we find your comment surprising.
We remain at your disposal for any further information or questions.
Kind regards,
Joanna
Puriear Support Team
Puriear Works
I received my Puriear within a week of ordering and if comes with great attachments and easy to understand instructions. I've used it a few times and it has worked for me.So glad I decided to purchase as I have had an ear wax problem for most of my 62 years and have finally found something that really works.I would highly recommend.
24. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra Puriear
Hi Scott,
Thank you so much for sharing your wonderful feedback! We’re thrilled to hear that your Puriear arrived quickly and that it’s been working well for you. It’s great to know the attachments and instructions made it easy to use, and even better that it’s helping with a long-term concern.
We truly appreciate your recommendation and are so glad you made the decision to try Puriear.
Warm regards,
Joanna
Puriear Support Team
I purchased this a while ago so dont…
I purchased this a while ago ( July 7th 2025 )so dont suppose that I would get a refund, but although I've read instructions carefully - its not working for me. it will teach me never to order anything advertised on facebook again as it was obviously a scam to catch people such as myself
Money wasted and as a 81 year old seems I was easily caught
7. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra Puriear
Hi Jacqueline,
We understand your concern and truly regret to hear about your experience. We have already responded to your previous email regarding this matter — please check your inbox and kindly reply at your convenience so we can further assist you.
Kind regards,
Joanna
Puriear Support Team
Not happy at all money spent no product that works
Myself and my friend still haven't managed to use the machines even though I was sent a video on how to use it 🙃 so I'm not happy with the products
2. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra Puriear
Hi,
We sincerely apologize for the inconvenience you’ve experienced with your product. Please reach out to our customer support team at contact@puriear.com
so we can arrange either a replacement or a refund for you.
Thank you for your patience and understanding.
Regards,
Joanna from Puriear
Don’t waste your money
Don’t waste your money. Tried this product on softened wax and hard wax. It doesn’t have enough suction to pick up a fleck of dust. I would have returned it but lost a small component so couldn’t. Now in the waste bin.
12. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra Puriear
Hi Jenny,
Thank you for your feedback. We’re sorry to hear about your experience with the product. Please note that one of our customer service representatives has already reached out to you directly to assist further.
Best regards,
Joanna
Puriear Support Team
I was intrigued by Puriear's advert and…
I was intrigued by Puriear's advert and decided to give them a try, as I do suffer from wax in my ears. I am so glad I did, because the wax clearer really does gently remove excess wax, which make my hearing aids work better. Very helpful and enthusiastic staff and I thoroughly recommend this product. Thank you Puriear.
16. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra Puriear
Hi Robert,
Thank you so much for sharing your experience with us! We’re delighted to hear that the wax clearer has helped improve your comfort and made a positive difference with your hearing aids. It’s wonderful to know our product and team have been helpful for you.
Your recommendation means a lot to us. We truly appreciate your support.
Best regards,
Joanna
Puriear Team
Great customer service. Great product
The customer service I received was great. I was provided the tracking number for my order, and it arrived very fast. After using the device for the first time, my hearing has been better than ever, and my ears don't feel clogged anymore. I definitely recommend this product to anyone dealing with loss of hearing or excess earwax.
9. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra Puriear
Hi Carter,
Thank you so much for taking the time to share your experience with us. We’re absolutely delighted to hear that your order arrived quickly and that the device has made such a positive difference for you.
It’s wonderful to know your hearing has improved and that your ears no longer feel clogged. Feedback like yours means a lot to us, and we truly appreciate your kind recommendation to others who may be dealing with similar concerns.
If you ever need any assistance or have further questions, please don’t hesitate to reach out. We're always happy to help!
Thank you again for your trust and support.
Warm regards,
Joanna from Puriear
Highly recommend
Absolutely one of the best companies I’ve ever dealt with.
Customer service is second to none.
I made an error in my order which was sorted in no time over the weekend,
Highly recommend this company and staff
22. juni 2025
Anmeldelse skrevet uten oppfordring
Svar fra Puriear
Hi Mary,
Thank you so much for your lovely message — it truly means a lot to us! We’re delighted to hear that you’ve had a positive experience with our service and team.
It’s always our goal to provide fast, friendly, and reliable support, and knowing we’ve made a difference for you really makes our day.
If there’s ever anything else you need or if we can assist you in the future, please don’t hesitate to reach out.
Thanks again for your kind words and recommendation — it’s very much appreciated!
Best regards,
Joanna from Puriear
I cannot give it zero as that is the…
I cannot give it zero as that is the amount of wax removed from my ears despite using solutions to soften/loosen the wax. A complete waste of money
22. juni 2025
Anmeldelse skrevet uten oppfordring
Svar fra Puriear
Hi John,
Thank you for your feedback. We're sorry to hear the product didn’t work as expected for you. We understand how disappointing this can be.
One of our customer support representatives has reached out to you via email to assist further. Your satisfaction is our priority, and we appreciate you bringing this to our attention.
Kind regards,
Joanna from Puriear
I have only used the product once since…
I have only used the product once since receiving it yesterday . But I am so impressed with amount of wax it has removed from both ears. I have had long term problems with excess wax . As the NHS Wales no longer provide wax removal service I have been forced to pay. £70. Privately 3 times a year. !!! So I was so pleased
with the result . I did apply a sprey cleaner to soften
The wax prior to the treatment .
24. mai 2025
Anmeldelse skrevet uten oppfordring
Svar fra Puriear
Hi J,
Thank you for your kind feedback—we’re so glad to hear the product worked well for you after just one use. We understand how difficult and expensive managing excess wax can be, especially with limited NHS services, so it's great to know our product is helping.
If you need anything else, feel free to get in touch!
Best regards,
Joanna from Puriear
A product that does exactly what it says.
A product that does exactly what it says, the staff couldn't have been more helpful.
10. april 2025
Anmeldelse skrevet uten oppfordring
Svar fra Puriear
Hi Terry,
Thank you so much for your kind words and positive feedback! We're really glad to hear that the product met your expectations and that our team was able to help.
If you ever need anything else, please reach out at contact@puriear.com.
Best regards,
Joanna from Puriear
Poor product. Hassle for refund
Low suction power makes this useless. Terrible customer service. I’m on my third request for return details. If I knew it would be such a hassle to return I wouldn’t have ordered.
5. mars 2025
Anmeldelse skrevet uten oppfordring
Svar fra Puriear
Hi RD,
We sincerely apologize for the frustration you’ve experienced. We understand how disappointing this situation must be, and we truly regret any inconvenience caused.
One of our customer support representatives has already reached out to you via email. Please check your inbox, and if you haven’t received the information, let us know—we’re happy to resend it.
Your satisfaction is our priority, and we want to make this right. If there’s anything else we can do to assist you, please don’t hesitate to reach out.
Best regards,
Joanna
Fraud doesn’t work
Doesn’t work. another fraudsters like the twist in ear device that didn’t work either. There is no suction . . This is blatant fraud. Reported to Action Fraud at Metropolitan Police Scotland Yard, London
20. januar 2025
Anmeldelse skrevet uten oppfordring
Svar fra Puriear
Hello Ian,
Thank you for bringing this matter to our attention. We sincerely regret that you had this experience and want to assure you that our company operates with the utmost integrity, adhering to all ethical and legal standards in our business practices.
One of our representatives will contact you shortly to check your device and address your concerns. We appreciate your patience and the opportunity to make things right.
If you have any additional details or questions in the meantime, please don’t hesitate to reach out to us at contact@puriear.com.
Thank you for your understanding.
Best regards,
Joanna from Puriear
I agree entirely with other unhappy reviewers…
I agree entirely with other unhappy reviewers who have complained about the uselessness of this product. It is woefully underpowered to such an extent that it does absolutely NOTHING! When 48% of customers give a one star rating on Trust Pilot, you know a product is not fit for purpose. For me, it raises questions about the credibility of any of the positive reviews! What is more, the attachments that you are supposed to insert in your ear are potentially dangerous, especially for children. Since I complained, Puriear have asked to to remove this review from Trust Pilot. Note also, that on their own website, all negative comments are automatically deleted! Puriear should be investigated by Trading Standards, and preferably shut down. I'm making an effort with this review because I'm tired of consumers like me being screwed over by scam companies like this! Don't go near!
30. desember 2024
Anmeldelse skrevet uten oppfordring
Svar fra Puriear
Hello Richard,
Thank you for sharing your feedback. We understand your concerns and want to assure you that our company operates with integrity and prioritizes customer satisfaction. While we acknowledge your opinion, we strive to continuously improve and address any issues raised by our customers. If there’s anything specific we can assist you with, please let us know.
Kind regards,
Joanna from Puriear
Puriear ear cleaner
Purchased one of these which had no suction, checked with the Company, who were very apologetic and sent me a replacement. This arrived and this also has no suction. A complete waste of time and wonder who writes the reviews saying how wonderful they are. In my opinion they are absolute rubbish.
24. desember 2024
Anmeldelse skrevet uten oppfordring
Svar fra Puriear
Hi Alwyn,
Thank you for sharing your feedback. We understand your frustration, especially after receiving a replacement that also didn’t meet your expectations. Please know that your satisfaction is our priority, and we are committed to resolving this for you.
One of our customer support representatives has already reached out to you via email to assist further. We are here to help, and we’ll work with you to find a solution.
If you have any additional questions or concerns, please don’t hesitate to reach out at contact@puriear.com.
Best regards,
Joanna from Puriear
Poor quality, don't expect all your money back
The risks of buying from Facebook promotions. The device was delivered with a return address from Cannock UK. I don’t know why others on here praise the suction. I found it had next to none, and was crudely crafted in China. Then comes the farce of trying to exercise distance selling rights. After asking to return for a refund, I was first told that it had to be returned to an address in USA!! But, like others on here, I was offered a 50% refund without the need to return. When I asked why the original UK return address was suddenly not appropriate, I was told, “it is not our official return facility”. The refund offer then grew to 70%. This organisation clearly has a business model designed to circumnavigate UK consumer rights, while peddling shoddy goods.
Since posting this review, I have been offered a further refund, together with a request to remove this entry. It is now true to say that I have received a full refund in total, after an exchange of some 15 emails. i would have been entirley satisfied if this had been achieved at my first request.
30. november 2024
Anmeldelse skrevet uten oppfordring
Svar fra Puriear
Hello Barry,
Thank you for sharing your experience with us. We sincerely regret any frustration caused and understand your concerns regarding the product and return process.
We want to assure you that one of our customer support representatives has reached out to you via email to address your concerns directly and work towards a resolution. Your satisfaction is our priority, and we are committed to making this right for you.
Should you have further questions or need additional assistance, please don’t hesitate to reply to our email or contact our support team at contact@puriear.com.
Kind regards,
Joanna from Puriear
Amazing Product for Ear Care!
Works great for removing earwax feels safe to use and my hearing is much better highly recommend
22. november 2024
Anmeldelse skrevet uten oppfordring
Svar fra Puriear
Dear Richard,
Thank you so much for sharing your positive experience with our product! We’re thrilled to hear that it’s working great for removing earwax and that you feel safe using it. It’s wonderful to know that your hearing has improved and that you highly recommend it—it truly means a lot to us.
Your feedback motivates us to continue providing high-quality solutions that make a difference. If there’s anything else we can assist you with, please don’t hesitate to reach out at contact@puriear.com.
Best regards,
Joanna from Puriear
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
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Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.