This is my second aquarium I've had set up by these guys. They are great and offer plenty of advice. Laura who answers callsis so helpful nothing is to much trouble. They don't rush like they are on a... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
I booked a c£1k “white glove” installation. I was surprised to learn that this did not include adding the water. They assured me that the canister pump had been set up and all I needed to do was pres... Vis mer
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Ciaran/Pure Aquatics have been incredible each and every time I have used them. Punctual, trustworthy and exceptional standards when maintaining/cleaning my marine tank. Highly recommended. I... Vis mer
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Excellent service, from start to finish, they delivered a 5ft tank and cabinet placing it exactly where we wanted it, making sure it was all level before leaving - taking all the stress away from us h... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
We specialise in aquarium installation & maintenance for both home and commercial environments. We currently maintain a substantial number of aquariums across the UK for a range of customers including private residential customers, NHS (Children's, Heart, Eye and Oncology Hospital), restaurants, hotels, and office space
Kontaktopplysninger
BS21 6QY, Clevedon, Storbritannia
- 01275 868777
- accounts@pureaquatics.co.uk
- pureaquatics.co.uk
4,6
Enestående
36 anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én uke
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Great communication
Great communication, knowledgeable, highly recommend
1. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra PureAquatics
Thank you for your positive feedback Paul, it is really appreciated.
Not impressed
I booked a c£1k “white glove” installation. I was surprised to learn that this did not include adding the water. They assured me that the canister pump had been set up and all I needed to do was press the on/off button and it would work. When I put water in and turned the pump on, whilst it made a noise, it did not work. I bought an internal pump to make do till I could get someone to help me. When my brother looked at it some weeks later he said it had to be “primed”. I was not told this and whilst with hindsight it seems obvious, I believed the installation team when they said it was ready to use. Therefore I do NOT recommend and feel aggrieved that I was not told about priming.
24. juni 2025
Anmeldelse skrevet uten oppfordring
Svar fra PureAquatics
Hello Mrs Bond.
Thank you for taking the time to share your experience with us. We sincerely apologise for the frustration caused by this communication issue and are reviewing our internal processes to ensure this doesn't happen again.
We would like to make this right. Please contact us directly at 01275 868777 at your earliest convenience so we can discuss this further and find a suitable solution for you. We are happy to hear that your tank is now working correctly, but if you have any questions at all on your tank or the equipment supplied, our dedicated support team are available to help resolve technical questions.
Thanks pure Aquatics
Great to have this set up in the house. Lads were great setting the tank up.
Looks amazing .
All round great addition to the property.
The mix of fish & shrimps are cool!
Thanks pure aquatics team .
JB
2. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra PureAquatics
Thank you for your feedback Joe. Great to hear the amazing feedback on the team. We look forward to continuing to work with you!
Great friendly service
Great friendly service, knowledgeable and helpful. Thanks to your team
4. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra PureAquatics
Thank you very much for your feedback. Its great to hear that our team are doing a good job!
Very happy polite when above and beyond…
Very happy polite when above and beyond what they needed to do
3. april 2025
Anmeldelse skrevet uten oppfordring
Svar fra PureAquatics
Thank you very much for your positive feedback, please feel free to get in touch if you need any further assistance
Ciaran/Pure Aquatics have been…
Ciaran/Pure Aquatics have been incredible each and every time I have used them.
Punctual, trustworthy and exceptional standards when maintaining/cleaning my marine tank. Highly recommended.
I was struggling with maintaining my tank prior to going on holiday for 2 weeks and came back to it sparkly clean and fish thriving. Thank you so much!
28. februar 2025
Anmeldelse skrevet uten oppfordring
Svar fra PureAquatics
Thank you very much for your positive feedback. We aim to provide a high standard of service to our customers, and we are glad you have received this!
Totally recommend
Punctual, did a great job and answered all my questions!! Definitely recommend + would use them again ⭐️ ⭐️
20. februar 2025
Svar fra PureAquatics
Thanks so much for taking the time to leave us a 5-star rating – it's much appreciated!
I have always count on Pure Aquatics of…
I have always count on Pure Aquatics of their extra quality of service & commitment to customers - very rare commodity these days!!!
Mark
Ward Clerk - BHOC Bristol Ward D603 oncology.
31. januar 2025
Svar fra PureAquatics
Thank you for your positive feedback Mark, it is really appreciated.
It has been a pleasure dealing with…
It has been a pleasure dealing with Ciaran, who has been very helpful and speedy in replying to any questions. This has been a steep learning curve for me, but I have felt in very safe hands.
29. januar 2025
Svar fra PureAquatics
Thank you very much for your positive feedback and we look forward to continuing to work with you!
Great service
25. juni 2024
Svar fra PureAquatics
Thank you for your review, we appreciate your comments and look forward to continuing to work with you.
Svar fra PureAquatics
Thank you for your review, we appreciate your comments and look forward to continuing to work with you.
Dan is very knowledgeable and so helpful
I had my tank 18 months and have been learning from people and asking lots of advice at the local garden centre. Dan came in, took a look at the tank and gave me advice on improvements. He then did a service on it and the tank looks the best it had ever looked. I would definitely recommend using them.
20. juni 2024
Svar fra PureAquatics
Thank you for your feedback. Great to hear the amazing feedback on Danny. We look forward to continuing to work with you!
Professional and excellent with sharing…
Professional and excellent with sharing knowledge.
Friendly and ensures everything is clean and cleared up.
18. juni 2024
Svar fra PureAquatics
Thank you very much for you feedback. Its great to hear that our team are doing a good job!
Professional and knowledgeable
We've had our fish tank managed and maintained by Pure Aquatics since 2021 and they've been completely professional throughout. Advising on fish behaviour and health, and keeping the tank nice and clean and healthy
19. juni 2024
Svar fra PureAquatics
Thank you for your feedback. Great to hear that our team are working to a high standard. We look forward to continuing to provide a high standard of service.
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