Pulse Fibre Limited trading as OPEN FIBRE NETWORK 2 LIMITED Anmeldelser 32

Moved into a new flat pre-installed with Pulse Fibre and service not operational. Naz and team were onto it soon after emailing Pulse support. Problem was isolated to a cabling issue in the business riser, and although outside of Pulse scope, they still co-ordinated the fix with the building cabling contractor.

Chloe and Farhaan have been very helpful. Firstly, accommodating my request in changing the date incoming to my apartment for collection the router for previous WiFi service provider. Secondly, helping me in raising the card for rectifying the problem in accessing BBC iPlayer. Thirdly, following up on instructions on how to solve the problem by email promptly. Fourthly, following up with a telephone call in offering assistance. For further improvement of PulseFibre, perhaps when connection is upgrading, users are advised in advance of the possible/potential probelms and remedial actions are offered should that be needed.

I had an issue with my WiFi. The router hasn't been set-up properly and I had no internet when moving into my new flat. But the team were super responsive by email and phone. Ingot someone on the line very quickly when calling. They then took the initiative of calling me back and guiding me through solving the issue on my computer as opposed to waiting for a technician to show. Very friendly support staff, clearly focused on helping and with a positive attitude. Very good service.

Had a major issue with my WiFi going down out of the blue, sent an email and had a response the next day from Naz, after a few emails we agreed to a phone call when I was home from work.

He was absolutely brilliant and persevered as is took longer than expected to fix, checking every corridor in attempt to fix my issue, which we eventually did.

Big thanks to Naz, was superb.

Naz did an excellent job in getting us set up and fixing the initial teething issues including adding and “extender” to strengthen our WIFI! Cheers!

They are responsive and solve any issues you face promptly.

I'm very happy with pulse fibre, my complex recently started using them, however my apartment unit is quite big so even though their internet is very fast i couldn't get the full use out of it, i called them and straight away they booked in an extender installation for the next day!! Extremely recommend, the person who helped me out on this occasion was Farhad if i'm correct, they showed me how everything works thoroughly and how everything was done hassle free and very quickly.

Highly highly recommend based on my experience so far !

I am amazed by the customer support of Ian Smale. My WiFi stopped working on Saturday, 23rd December - in a time when people go on their well-deserved Christmas / Winter break.

I tried my luck contacting Pulse and, to my surprise, I received a call from Ian in the evening. He went the the extra mile to help me avoid a Christmas period without an internet connection. His instructions were clear and he made sure to follow up, even offering to walk through on the phone on the 24th December, in case the router wouldn't start working.

Thank you Ian - You made my day!

Super fast service to resolve internet lagging issues. Amazing service even during holiday madness. Thanks Farhaan H for resolving a big headache for us. You’re 5+ ⭐️s!

I recently experienced the outstanding service provided by Pulse Fibre, and I am thoroughly impressed. From the onset of my request to upgrade to a 1 Gbit internet connection, the team at Pulse Fibre demonstrated professionalism, technical expertise, and a genuine commitment to customer satisfaction.

Despite my absence during the upgrade process, the team, particularly Sean Pearman, ensured a smooth transition. They promptly changed my IP to a public one and were more than willing to assist remotely, accommodating my needs with great efficiency.

When I encountered speed discrepancies, Sean and his team didn't just address the issue; they went above and beyond. They suggested innovative solutions, like the use of an ONT (GPON > RJ45 media converter) and provided PPPoE credentials, ensuring that the service met my specific requirements.

The resolution of my connectivity issue was swift, and the confirmation of a 1 Gbit/1 Gbit speed was a testament to their dedication and technical prowess. The delivery of the ONT to my concierge for a cleaner setup was the cherry on top, showcasing their attention to detail and customer care.

Pulse Fibre's approach to customer service is commendable. They're not just about fixing problems; they're about forging relationships, understanding customer needs, and delivering more than expected. I am extremely satisfied with their service and highly recommend them to anyone seeking a reliable, customer-focused internet service provider.

A big thank you to Sean Pearman and the Pulse Fibre team for their exceptional service. Your support makes a world of difference!

Customer service was brilliant helping resolve an issue over the weekend.
Replied with five minutes of receiving our message and issue resolved five minutes later.

Leaving a 5 star review due to the customer service. Pulse have recently replaced the incumbent provider in our BTR building, and the internet speed levels are good. So far no interruptions have been experienced. Unfortunately, there was an issue with the console, which the customer support helped to resolve. They were responsive over emails and engineers arrived on time to fix the issue.