ptsb.ie Anmeldelser 54

I have been locked out of my Open24 account for 3 weeks. I've made 15 phone calls ( a nightmare experience), a personal visit to Dundalk branch and a complaint to Customer service. All to no avail. If you intend to use Internet banking DO NOT USE PSTB - they are a nightmare to deal with. I'm moving my account to AIB in Dundalk.

6days no access to my account,as the app doesn't work , no transfer could be done, no Access to check account status... unacceptable in 21 century

Ptsb app and website still down as of the 20-4-2025. Now more than 4 days down.

Another IT glitch and as usual, takes ages to get through to a human on the phone. Also no info about outtage on website.

I had a great experience with Urszula W.(Cavan Bank)as my mortgage advisor,she was fast,clear,and very professional throughout the whole process,even though my English is not my first language,she was patient and make sure I understood everthing,each step.
Communications was always easy and clear,both in person and online.
I'm very grateful and highly recommend her.

Got new phone had to update my mobile banking app. Met Eoin in Dun Laoghaire branch
An absolute treasure. So helpful and then sold me some great house insurance
A thorough
Gentleman .

I spent 1hr, 20 mins on the phone today to Ptsb, trying to get to speak to a human in Customer care. Impossible.
I was transferred 6 times and spoke to 6 different people, told my story 6 times to be told " oh, sorry, wrong section" !!!.
I had to ring another Ptsb branch in another part of the country in the end as they couldn't transfer me internally. Absolute appalling service.

Worst Bank and no help at all. The App never works and can’t check your account unless you are sitting at a desktop (which I don’t as I work construction) and everything else you try will divert you to the app which again never works. Terrible open hours with maybe one or tellers working. ATMs work part time and can’t seem to lodge money unless it’s in the opening hours of the bank which 80% of the country is also working.Very slow money transfers and at one point held every customer’s money so no one was paid and nothing was said absolutely joke of a bank. And don’t even try ring the helpline unless you have all day and even at that it will be a pointless unhelpful phone call.

Recently got my wallet nicked in Spain it contained my PTSB debit card.
Immediately froze the card on Open24 and then as requested tried to phone PTSB to confirm the card was actually frozen or cancelled and replace
Tried the Open24 number numerous times to just get a curt “ this service is not available” then tried to call the so called 24/7/365 number ( ending in 4290) only to be left listening to ( have your card number available) messages over and over again ….i rang at least 5 times and held on for up to 20mins and finally gave up.
I have never never had such abysmal service from a bank which as most people will agree is a pretty low base anyway.
Contrast this with my UK bank who have already replaced by debit and credit card in their banking appp within 24 hours of me freezing the cards….contrast this with PTSb who I have yet to speak to let alone get an email confirmation that my card has been cancelled. I really am aghast at such contempt for your customers.

Great bank so helpful and understanding.

Never recomended it.Awful service
My account was a blocked without reason
More than 1 month stuff nobody help me to unblocked it

I recently decided to move my day to day banking to PTSB Swords so I setup a new account to start the process of moving across from my current provider. What a mistake! From start to finish, the experience was extremely poor. When I was told I needed to visit the branch for the fourth time, I gave up. Deciding to close my account, I then found out I could only do so by going into the branch again! So I went in today and closed the account. The staff are inexperienced and poorly trained, and they simply don’t care they they lost a customer today. I now see why so many people complain about the terrible service. They can add my name to the list of unhappy (ex) customers.

AVOID AT ALL COSTS..........Poorest bank i have ever dealt with. App is always down, massive waits on calls to customer service and massive issue with SEPA payments today.

Unfit for purpose if a bank cannot provide SEPA payments of wages on time. It's far from a secure payment service if they cannot guarantee it due to a 3rd party? They have in the past billed and deducted money before the 1st of the month, when the transaction date was documented as the 1st of the month, they automate this to penalise you. This is the last straw, I'm moving all direct debits to revolut.

Absolutely awful service. Unable to get through on phone, automated service that gets me no where. Eventually (after days) spoke to member of staff who sounded confused, bewildered and incompetent. Said he could not help and hung up. I now plan to close my account and move elsewhere, but I imagine this will be pretty arduous as there seems not to be one soul available to communicate. Emails to the one given on statements just bounce back. Keep your savings elsewhere!

REVIEW PTSB
I was a customer of PTSB. My account was in the Sligo branch. As I live 30 miles from the branch, I used Open24 online banking. An issue arose with the code for my account. I used the telephone banking system to try to resolve the problem. I called on a number of occasions. The people I spoke to in the centre had a poor command of the English language and they were unable to resolve the problem.

I sent a letter to the Manager of the Bank and when I contacted them again having got no response to my letter, I was told that they did not get the letter. I then resent a copy of the letter but still got no reply. At this stage, having been locked our of my account for a long period of time, I became so frustrated that I decided to drive to Sligo and visit the branch in the hope that a staff member would resolve the problem for me.

When I checked in at reception, I was directed to a side office where I was VERBALLY ABUSED by a very senior male member of Staff. As the door of the side office was open and the Staff member spoke in a very loud and aggressive manner, everyone in the premises at that time heard what was said. This confrontation left me shocked and distressed and I can safely say I was never as embarrassed and humiliated in all my life up to that point.

I then referred the matter to the Bank’s internal complaints resolution centre, but this was also unsuccessful, Finally I lodged a complaint about the issue to the Financial Ombudsman but was not happy with the outcome of the action either.

I then closed my account and transferred my business to the Bank Of Ireland in Ballyshannon. I am very happy with this bank where I am treated with respect and dignity. It is the best move I ever made.

Had an issue with an online deposit account and called to this branch. Zoe was incredibly helpful and went out of her way to assist in typing out a letter, phoning online deposits etc. The same could not be said for the customer service agent at the end of the line in online deposits...

A €5 refund was not paid into my account, as evidenced by my bank statements.
It was completed on the 27/5/24 , which the seller has verified.

The worst bank in existence.
Incompetent, greedy, dishonest, discriminatory. The list goes on. Avoid like the plague.

Tried to open a joint explore account as they offer 2% back off your mortgage payments. Don't waste your time - we spent hours trying to get the app verification process to work and finally it locked my partner out of the app. Four days later we tried again and he was still locked out. Spent forever trying to find a phone number to call as they don't make it transparent on the website (and you can't use live chat without the app!). The auto forwarding service has a poor choice of options and no option just to speak with an agent directly if other options don't work. When we finally got through to someone they just told us to start the process again instead of trying to fix the issue, so we opened a joint account with Revolut instead, literally took us less than 30 seconds. Don't give them your money.