Banner for Proton Mail

Proton Mail Anmeldelser 

1 759
TrustScore 2.5 av 5

2,3

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 1 av 5 stjerner

Proton a obtenu la coquette somme de 1 million 900 milles euros de l'ue...Pour rappel la suisse - qui n'est pas dans l'ue - a demander les log a protonmail, qui a refusé et menacé de la quittée pour... Vis mer

Vurdert til 4 av 5 stjerner

Paid plan user (Mail Plus), everything works fine to me. Never had to contact the support (hope I'll never have to considering the reviews). I'm disappointed it's not possible to combine paid plan (Ma... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

Sehr guter Mailserver mit mittlerweile Quantenverschlüsselung, die sonst nur TutaMail bietete. Mit den weiteren Produkten im Ökosystem ist diese Plattform eine sehr gute Alternative zu GoogleMail.... Vis mer

Selskapet har svart

Vurdert til 1 av 5 stjerner

Nicht Vertrauenswürdig🚫 Bei der erstellung meines Account am ersten Tags sind einige aufalligkeiten bei der weiterleitung vom bank etc. Emails am proton. einige accounts wurden passwort geände... Vis mer

Selskapet har svart

Informasjon om virksomheten

  1. E-posttjeneste

Skrevet av virksomheten

Keep your conversations private with Proton Mail, an encrypted email service based in Switzerland.


Kontaktopplysninger

2,3

Under middels

TrustScore 2.5 av 5

2k anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ber kundene om å skrive anmeldelser

Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative

På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.

Slik bruker virksomheten Trustpilot

Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

2,3

Alle anmeldelser

(1 759)

411 anmeldelser i de siste 12 månedene

Skriv en anmeldelse
Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 3 av 5 stjerner

Was mich stört

- die Anzahl der Proton Werbemails für ein Upgrade empfinde ich als störend
- Webinterface zT sehr langsam. Das merke ich speziell bei der Suchfunktion, beim Löschen der Mails und beim Zugriff auf den Trash Folder. Ausprobiert mit diversen Browsern und an diversen Tagen
- Automatisches Löschen der Mails im Trashfolder erfordert einen kostenpflichtigen Account

- Begrenzung auf 500MB für den kostenfreien Account ist ausreichend, wenn man Mails und vorallem den Trashfolder regelmässig löscht. Erfordert Disziplin, vermeidet aber Müll.
- Man sollte bedenken, das IMAP nicht geht!!!! Ist per see kein Nachteil, aber man kann auf seine Mails nicht mit einem üblichen Mailclient zugreifen.
- In der freien Version ist der Komfort deutlich reduziert gegenüber anderen Anbietern und meiner Meinung nach eignet sich der Dienst nicht für eine primäre Mailadresse.
- PLUS: freie Version ist gratis

Zusammenfassend überwiegen für mich persönlich eher die Nachteile, ich habe aber für mich noch keine Alternative mit gutem Datenschutz gefunden.

13. april 2026
Anmeldelse skrevet uten oppfordring
Logoen til Proton Mail

Svar fra Proton Mail

Hi, thanks for your detailed feedback.

If you find upgrade emails or prompts intrusive, you can disable promotional notifications in your account settings at https://account.proton.me
→ All settings → Subscription → Notifications.

We’re also continuously working on improving performance across the web app, including search and mailbox actions. We’ll share your feedback with the team.

Vurdert til 1 av 5 stjerner

Pratiques bloquantes, oute création d'email ou d'alias définitive = SPAM

Pratiques bloquantes et manque de flexibilité
À fuir (ou rester sur la version gratuite)

Ce service impose des contraintes techniques inacceptables par rapport à la concurrence :

Gestion des emails de domaine déplorable : Il est impossible de supprimer une adresse liée à votre propre nom de domaine sans effacer l'intégralité des messages associés. C'est une forme de rétention de données particulièrement contraignante.

Alias inutiles et risqués : Les alias créés (censés protéger votre vie privée) ne peuvent être ni supprimés, ni utilisés pour répondre. Résultat : vous créez une porte d'entrée supplémentaire pour le spam sans aucun moyen de faire machine arrière.

Publicité trompeuse : Les promesses de protection sont contredites par des limitations techniques qui finissent par exposer l'utilisateur plus qu'elles ne le protègent.

Totalement incroyable de faire cela, s'approprier vos emails de votre domaines et les exposer. La concurrence offre beaucoup plus de liberté et de contrôle sur vos propres données.

10. april 2026
Anmeldelse skrevet uten oppfordring
Logoen til Proton Mail

Svar fra Proton Mail

Hi, thanks for your feedback. Custom domain addresses and aliases in Proton Mail are designed to protect account integrity and prevent abuse. Because of this, some addresses can’t be fully removed or reused without affecting associated data, which helps avoid data loss or misuse.
Aliases don’t create additional exposure to spam by themselves, and you can manage unwanted emails using filters, labels, and blocking options.

We’ll share your feedback with the team as we continue improving flexibility and control.

Vurdert til 1 av 5 stjerner

Proton's dark patterns when cancelling a subscription

Up until 2 weeks ago, I ran an MSP/consultancy. I used Proton for Business with the Mail Professional subscription. It worked pretty well (although it lacked a lot of features). But recently I had to close down due to health issues and therefore had to cancel my subscription. I couldn't, because I had an "unpaid" invoice issued the very same day. I couldn't cancel it or remove my payment because the invoice wasn't paid, and just now today, I checked my bank only to find a 36.96 € charge. That is a dark behavioral pattern. From a company obsessed with privacy and freedom. I won't ever recommend Proton to anyone needing something for their business for (hopefully) obvious reasons. I would never EVER relay something like that on to a client.

12. april 2026
Anmeldelse skrevet uten oppfordring
Logoen til Proton Mail

Svar fra Proton Mail

Hi Jacob. Can you please share your ticket number with us so we can look into your case?

Vurdert til 1 av 5 stjerner

Hab mein Proton Mail Konto jetzt noch…

Hab mein Proton Mail Konto jetzt noch nicht sehr lange. Was ich aber ziemlich blöd finde, ist dass keine Verifizierungsmails von Anbietern ankommen. Man kann mit dem Konto also seine Mail-Adresse nirgends bestätigen.

12. april 2026
Anmeldelse skrevet uten oppfordring
Logoen til Proton Mail

Svar fra Proton Mail

Accounts can be temporarily restricted if our systems detect activity that may violate our terms, as part of protecting the service from abuse. This process is not arbitrary, and we do not block accounts without reason.

In some cases, additional verification (such as a recovery method) may be requested to restore access. This is used only for account security and abuse prevention, not for tracking or profiling users.

AI-generated responses, including from assistants, may be inaccurate and should not be relied on as a source of truth.

If you believe your account was restricted in error, please contact us at https://proton.me/support/contact
so we can review your case further.

Vurdert til 1 av 5 stjerner

Un seul jour sur proton et déjà 4…

Un seul jour sur proton et déjà 4 messages indésirables.
tom press, servizio giri, assus et netflix !!!!

12. april 2026
Anmeldelse skrevet uten oppfordring
Logoen til Proton Mail

Svar fra Proton Mail

That doesn't sound right. Have you used your email address to sign up for third-party services? See our guide here on how to avoid spam: https://proton.me/support/avoid-spam

Vurdert til 5 av 5 stjerner

Ex gmail user

After being a gmail user since beta (I had over 75,000 emails on gmail) Proton mail was a breath of fresh air. The transition was seamless - they provide an option to automatically transfer all your emails from other providers, it took less than half an hour to transfer roughly 20 years of gmail to Protonmail.

I can't recommend this service highly enough. I use their paid 'all in one' package which also provides calendar, VPN, and an encrypted online drive. 500GB is nothing to sneeze at. Well worth every penny.

11. april 2026
Anmeldelse skrevet uten oppfordring
Logoen til Proton Mail

Svar fra Proton Mail

Thank you for your support and feedback! We'll pass along your suggestions internally.

Vurdert til 1 av 5 stjerner

Deleted account for no valid reason

Proton deletes inactive accounts (just 1 year) and blocks your own username forever because it looks like they can't afford enough server space to keep a few kilobytes of metadata. If you guys are so broke that you have to purge user identities to stay afloat, just say so

9. april 2026
Anmeldelse skrevet uten oppfordring
Logoen til Proton Mail

Svar fra Proton Mail

Inactive free accounts may be deleted after a prolonged period without use, in line with our policies: https://proton.me/support/inactive-accounts

This isn’t related to storage costs, but helps prevent abuse and keep the service reliable. Once deleted, the address can’t be reused for security reasons.

Vurdert til 5 av 5 stjerner

Superblij met Proton

Superblij met Proton! Ik ben sinds 4 maanden overgestapt op een betalende emailprovider om me weg te snijden uit het Amerikaans en ongereguleerd ecosysteem. Heel eenvoudige desktopapplicatie met een paar goeie premium features, waarvoor je ook op Outlook moet betalen. Heb er dus de privacy bij en geen spam, of dataverkoop, een echte aanrader om een klein bedrag uit te geven en jezelf digitaal te beschermen!

28. november 2025
Anmeldelse skrevet uten oppfordring
Logoen til Proton Mail

Svar fra Proton Mail

Thank you for your support and feedback! We're glad to have you as a part of our community.

Vurdert til 4 av 5 stjerner

email — simple, practical, and useful.

This email service has an interesting monetisation model — they often push their subscription even when it’s not really relevant.

But honestly, it’s a solid email service that does its job well. You can easily create multiple accounts and use one for random sign-ups or spammy services.

Overall, it’s a good email — simple, practical, and useful.

8. april 2026
Anmeldelse skrevet uten oppfordring
Logoen til Proton Mail

Svar fra Proton Mail

Thank you for your review Nathan! You can opt-out from any promotional notifications/emails by logging in via the web app at account.proton.me/ → "Settings" → "All settings" → "Subscription" → "Notifications".

Vurdert til 1 av 5 stjerner

Poor performance, poor service

Problem 1: Search function in Proton drive not working. Support poor with endless email exchanges. Wasting a lot of time with no improvement of service
Problem: Despite having provided the correct billing address, there seems to be a glitch and the invoice was issued without address. Customer service has described some steps to fix this, but none of these worked. Agent refuses to issue correct invoice directly and only refers to glitched option in account. AI agent?
Totally useless. Free services work way better. Save your money, but more important massive hassles.

9. april 2026
Anmeldelse skrevet uten oppfordring
Logoen til Proton Mail

Svar fra Proton Mail

Sorry to hear about the trouble. Do you mind sharing your ticket number with us here so we can look into your case?

Vurdert til 1 av 5 stjerner

Mails kommen nicht an

Mails werden ausgehend gefiltert und kontrolliert, toller Datenschutz...
Proton empfiehlt keine Anhänge zu versenden, der Dienst ist also vollkommen nutzlos

9. april 2026
Anmeldelse skrevet uten oppfordring
Logoen til Proton Mail

Svar fra Proton Mail

Sorry to hear about the trouble. Please report this to us via the "Report a problem" feature in the app or via our support form at https://proton.me/support/contact

Vurdert til 3 av 5 stjerner

l'aplication est bien mais lente

l'aplication est bien mais lente pour l'envoie

8. april 2026
Anmeldelse skrevet uten oppfordring
Logoen til Proton Mail

Svar fra Proton Mail

Hi. Thank you for the review. Please report this via the "Report a problem" feature in the app.

Vurdert til 1 av 5 stjerner

Paid user locked out for weeks

Paid user locked out for weeks – no resolution

I am a paying Proton customer (CHF 119 for Lumo Plus + CHF 48 for Mail), and I have been locked out of my account for over 4 weeks with no resolution.

My account appears to be blocked due to a “dispute”, and at the same time it is scheduled for deletion. Even when using my correct 12-word recovery phrase, access is denied.

Support keeps asking standard ownership verification questions, but does not clearly explain:

* what the dispute actually is
* how it can be resolved
* how I can regain access to services I have already paid for

This is not just an account recovery issue — it is also a billing issue involving paid services that are currently inaccessible.

I understand Proton’s strong security model, but in this case the process is opaque and extremely slow. Waiting over 4 weeks without a clear resolution path is not acceptable for a paid service.

Ticket reference: 4539397

I would appreciate a clear explanation and a concrete path to resolution.

4. mars 2026
Anmeldelse skrevet uten oppfordring
Logoen til Proton Mail

Svar fra Proton Mail

Thank you for sharing your ticket number with us. We'll ping the agent assigned to your case so they can help accordingly.

Vurdert til 1 av 5 stjerner

Bisher zufrieden,, ABER

Bisher war ich mit dem bezahlten Account zufriedden, diesen werde ich nun aber kündigen, da Proton Nutzerdaten ohne Gerichtsurteil an ausländische Polizeidienststellen weitergibt, man google "Proton, FBI"

7. april 2026
Anmeldelse skrevet uten oppfordring
Logoen til Proton Mail

Svar fra Proton Mail

That article is being misinterpreted. Proton didn't hand information to the FBI. Swiss authorities processed a legal request tied to a serious criminal case, and only optional payment info was disclosed, no emails, messages, or account content. This actually proves how little data we hold. For maximum anonymity, we accept cash and crypto.

Vurdert til 5 av 5 stjerner

Ottimo servizio

Ho iniziato con la mail free e ora sono passato a Mail Plus. Servizio finora impeccabile. Perfetta anche la gestione del dominio personalizzato. Numerosi servizi disponibili. Molto soddisfatto.

7. april 2026
Anmeldelse skrevet uten oppfordring
Logoen til Proton Mail

Svar fra Proton Mail

Thank you Michele! We're glad to hear that! If you have any suggestions on what we can do to improve, feel free to let us know by editing your review.

Vurdert til 1 av 5 stjerner

Your algorithm is absolutely terrible

Your algorithm is absolutely terrible. I am getting really tired of being signed out, blocked and then forced to change the password. We have a family account and use the services on different profiles and devices. Your system makes the family accounts useless. Very often my family don't even know they have been signed out. I have complained about this before and got back the poor response it is to protect the account. Our usecase is for personal use only, we use strong passwords and need access to each others accounts. So please fix your awful algorithm?

6. april 2026
Anmeldelse skrevet uten oppfordring
Logoen til Proton Mail

Svar fra Proton Mail

Sorry to hear that John. Can you please share your ticket number with us here so we can look into this?

Vurdert til 5 av 5 stjerner

Excelente el correo y los demas…

Excelente el correo y los demas servicios, como Pass o el Drive. Me encanta como todo funciona de manera fluida y moderna con las ultimas prestaciones en privacidad. Gran alternativa a las grandes corporaciones.

1. april 2026
Anmeldelse skrevet uten oppfordring
Logoen til Proton Mail

Svar fra Proton Mail

Thank you for the 5-star review Marcelo!

Vurdert til 1 av 5 stjerner

I purchased the Proton Workspace to test for my company

I purchased the Proton Workspace to review for my company. I paid the full amount for the premium product. After 6 hours of testing, it was obvious it would not meet our needs. Tried to cancel on their website and there was no way to do so. When I emailed to cancel I got the same instructions, that did not work.
Four days of constant emails to them, I hear nothing but crickets. I quit receiving emails and responses after the first day. They will take your order but won't refund if you cancel on the same day you paid. They supposedly have a 30 day refund policy. I guess it could take 30 days. But I will just have my CC company reverse the charges it they refuse to respond.
Beware!

3. april 2026
Anmeldelse skrevet uten oppfordring
Logoen til Proton Mail

Svar fra Proton Mail

Hi. If you haven't done so already, please reach out to us at https://proton.me/support/contact so we can help with your refund. If you have, share the ticket number with us here.

Dette er Trustpilot

Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.

Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.

Lær om anmeldelsesprosessen på Trustpilot.

Her får du åtte tips om hvordan du skriver en god anmeldelse.

Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.

Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.

Ta en titt selv