Project EV Anmeldelser 1 853

I had problems connecting the charger to the app after the RFID card stopped working. Paul and his colleagues were very helpful in resolving the problem replying promptly and with patience as I am not particularly savvy with this sort of thing. The charger is now connected and I can operate it through the app so that it does what I need.

Helpful staff, especially Jacque who fixed a problem I had within minutes. It’s just a shame the product throws up so many problems requiring customer service!

After changing my home network, I couldn't get the device to reconnect, no matter what I tried... I used the chat service to connect with Jacque, and after around 30 mins, she was able to get my device back online, so I was happy with the support provided.

When there was an issue with the charger app, Paul was able to spend time investigating and sorted it out for me.

George recognised the problem, and talked me through the process to fix it, patiently.

I contacted Project EV to set up my charging point . The customer advisor Sam was extremely helpful and knowledgeable . It took a while to sort things but Sam was extremely patient and managed to solve all problems to initialise the system . He also followed up with e mails and a contact number in case there were further problems . I was impressed by the competence and professionalism of his assistance . Many thanks Sam .

Great professional service,as a retired person technology is not my strongest point,but your engineer was patient and understanding and sorted my problem out with no fuss,well done project e.v. regards Mr w.lomax

Jacque was very quick and helpful.
He resolved my issue immediately

Very efficient responses to my query. Able to sort the issue to my satisfaction. Was helped by Jacque Khan who seem very pleasant and helpfull.

Being new to car charging, there were a few questions I needed to confirm, Jacque Khan was so very patient and understanding throughout, If I could give him more that 10 out of 10 I would.

Uways Subhani
Thank you very much for your patience and understanding, talking me through the connection of my charger.
You sorted out my problem over the phone.
A credit to your company.
Thank you again.
Simon A.
Suffolk.

The call handler Lewis was fantastically patient with my call to connect the EV charger online. The instructions given were clear and understandable. I was led through the process step by step. Even when the phone line disconnected Lewis called me back immediately. Super helpful, thanks.

I was having issues where my vehicle was not charging during the night . Paul took me through step by step process to get the issues I was having corrected.
I was getting stressed out but Paul was very understanding.

Trying to connect the EV charger to the app on your own is a miserable experience so rest your laurels and call them up. It took ages to get through but when I did, I spoke to an excellent rep called Uways who was good as gold and stepped me expertly through the whole thing. Now I am up and running - happy days!

Great service from Lewis Woolett and Uways whohelped solve the problem of why i couldn't get my charger connected after moving house. Their attention to detail spotted one word written in the wrong case - this solved the problem and saved on a potentially expensive home visit, so thanks guys!

I had a great experience having had everything sorted on the phone. Thank you!

Staff were attentive and persistent in trying to help solve previous charger issues. In the end we bought Project EV charger and had this fitted by Chris. New PeV charger working well and grateful for good customer service and Chris, the very helpful engineer.

Fast service

Had their charger for 5 years and this is the first issue I had

The team fixed it immediately & were super friendly

Uways was very helpful when I called through for support when I had an issue connecting my ev charger. We were on the phone for over an hour trying multiple different solutions. We then followed up via email until the issue was resolved. 5*