We've just moved into a new house and it came with a project ev charger installed.wed never had a electric car before and we were having problems setting it up. We called project ev customer servi... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
I rang EV Project and spoke Paul Kolawole as my charger had stopped working. He talked me through what I needed to do to resolve the problem. Paul was very helpful and both understanding and infor... Vis mer
My charger was not working due to changes in set up details so called support line and spoke to Paul who was so patient in talking me through what was required, which took a while due to many changes.... Vis mer
I contacted Project EV to set up my charging point . The customer advisor Sam was extremely helpful and knowledgeable . It took a while to sort things but Sam was extremely patient and managed to sol... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
Powering the future of electric vehicles, one charge at a time. Project EV specialise in providing the UK’s most cutting-edge electric vehicle charge points for all locations. Our full range extends from 7.3kW AC, up to 360+kW DC. So, whether you're looking for an EV charger for your home, business or fleet, we have the perfect EV charger to meet your needs.
Kontaktopplysninger
Unit 1 Lakes Court, DE13 9PD, Burton-On-Trent, Storbritannia
- 0333 733 0333
- enquiries@projectev.co.uk
- projectev.co.uk
Ingen anmeldelsesinvitasjoner er registrert
Denne virksomheten har ikke oppfordret kundene, og anmeldelser er derfor kanskje ikke representative
Har svart på 58 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 48 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
I had problems connecting the charger…
I had problems connecting the charger to the app after the RFID card stopped working. Paul and his colleagues were very helpful in resolving the problem replying promptly and with patience as I am not particularly savvy with this sort of thing. The charger is now connected and I can operate it through the app so that it does what I need.
Great gast response and easy
Helpful staff
Helpful staff, especially Jacque who fixed a problem I had within minutes. It’s just a shame the product throws up so many problems requiring customer service!
Reconnection after Network changes support
After changing my home network, I couldn't get the device to reconnect, no matter what I tried... I used the chat service to connect with Jacque, and after around 30 mins, she was able to get my device back online, so I was happy with the support provided.
App not working
When there was an issue with the charger app, Paul was able to spend time investigating and sorted it out for me.
George recognised the problem
George recognised the problem, and talked me through the process to fix it, patiently.
I contacted Project EV to set up my…
I contacted Project EV to set up my charging point . The customer advisor Sam was extremely helpful and knowledgeable . It took a while to sort things but Sam was extremely patient and managed to solve all problems to initialise the system . He also followed up with e mails and a contact number in case there were further problems . I was impressed by the competence and professionalism of his assistance . Many thanks Sam .
Great professional service,as a retired…
Great professional service,as a retired person technology is not my strongest point,but your engineer was patient and understanding and sorted my problem out with no fuss,well done project e.v. regards Mr w.lomax
Jacque was very quick and helpful.
Jacque was very quick and helpful.
He resolved my issue immediately
Very efficient
Very efficient responses to my query. Able to sort the issue to my satisfaction. Was helped by Jacque Khan who seem very pleasant and helpfull.
Being new to car charging
Being new to car charging, there were a few questions I needed to confirm, Jacque Khan was so very patient and understanding throughout, If I could give him more that 10 out of 10 I would.
Uways Subhani
Uways Subhani
Thank you very much for your patience and understanding, talking me through the connection of my charger.
You sorted out my problem over the phone.
A credit to your company.
Thank you again.
Simon A.
Suffolk.
Getting connected
The call handler Lewis was fantastically patient with my call to connect the EV charger online. The instructions given were clear and understandable. I was led through the process step by step. Even when the phone line disconnected Lewis called me back immediately. Super helpful, thanks.
Vehicle charging problems
I was having issues where my vehicle was not charging during the night . Paul took me through step by step process to get the issues I was having corrected.
I was getting stressed out but Paul was very understanding.
Good customer service. Not so good app
Trying to connect the EV charger to the app on your own is a miserable experience so rest your laurels and call them up. It took ages to get through but when I did, I spoke to an excellent rep called Uways who was good as gold and stepped me expertly through the whole thing. Now I am up and running - happy days!
Great service from Lewis Woolett and…
Great service from Lewis Woolett and Uways whohelped solve the problem of why i couldn't get my charger connected after moving house. Their attention to detail spotted one word written in the wrong case - this solved the problem and saved on a potentially expensive home visit, so thanks guys!
I had a great experience having had…
I had a great experience having had everything sorted on the phone. Thank you!
Staff were attentive and persistent in…
Staff were attentive and persistent in trying to help solve previous charger issues. In the end we bought Project EV charger and had this fitted by Chris. New PeV charger working well and grateful for good customer service and Chris, the very helpful engineer.
Efficient & knowledgeable
Fast service
Had their charger for 5 years and this is the first issue I had
The team fixed it immediately & were super friendly
Uways was very helpful when I called…
Uways was very helpful when I called through for support when I had an issue connecting my ev charger. We were on the phone for over an hour trying multiple different solutions. We then followed up via email until the issue was resolved. 5*
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