Being new to raw feeding, PRODOG really helped me. Alison, who spent a lot of time over email and phone call helped me understand and set a plan for my Oliver. She really did put me at ease and advise... Vis mer
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For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
I contacted prodog raw as I was struggling with my jack Russell with allergies. We are having to be careful what we feed him, pro dog raw not only gave me advice on the less reactive proteins and even... Vis mer
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Both of my last deliveries have been late (one currently in transit) and the previous one was a day late and arrived thawed. I can't understand how they can expect the food to stay frozen without dr... Vis mer
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I was contacted by a prodog nutritionist straight away when I needed help , the starter pack came fast and well packed , the food presented very well also in its packs, glad I’m trying raw food for th... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
ProDog is a raw dog food delivery service online with an exceptional brand offering superior quality when it comes to feeding a BARF raw dog food.
Kontaktopplysninger
Unit J8, Oaktree Business Park, TA9 4HA, Highbridge, Storbritannia
- 01278556155
- support@prodograw.com
- prodograw.com
4,4
Enestående
839 anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Prodog Raw - simply the best
I have used Prodog Raw for a few years now. The quality of the food is excellent, and the supplements I use give great results. I would highly recommend this company, Customer Service are helpful and very efficient, empty bowls at every meal time are a great testament to the food, my two cocker spaniels would definately give it 10 out of 10.
11. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra ProDog Raw
Hello Jackie,
Thank you so much for your wonderful feedback.
We’re delighted to hear that your dogs have been enjoying ProDog Raw for several years and that both the food and supplements have made such a positive difference.
It’s also super to know that our customer service team has been able to support you well too. Empty bowls and happy cocker spaniels are the best compliment we could ask for.
We truly appreciate your recommendation and your continued trust in us.
Best wishes
Team ProDog
Wasn't able to get their product here…
Wasn't able to get their product here in the US, but they gave me recommendations of possible supplements that might help and websites to go to. They were very helpful.
20. mai 2025
Anmeldelse skrevet uten oppfordring
Svar fra ProDog Raw
Hi Conni,
Thank you so much for your kind words. While we’re sorry our product isn’t available in the US, we’re glad we could point you toward some helpful alternatives. We truly appreciate your feedback.
Best wishes
Team ProDog
Our dogs love the variety
Our dogs love the variety. Very useful for us as one of our dogs is allergic to chicken. We subscribe for ease. Food always delivered on time. If we need to change date of delivery, the company respond promptly and effectively.
10. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra ProDog Raw
Hello Dr Les,
Thank you so much for your kind words. We’re delighted to hear that your dogs are enjoying the variety, especially with one needing a chicken-free diet.
It’s wonderful to know that our subscription service and flexible delivery options are making things easier for you. We truly appreciate your support and look forward to keeping those tails wagging.
Best wishes
Team ProDog
Good products - dog approves
On the negative side I've experienced several frustrating problems with online ordering and product availability however these were all resolved quickly and courteously by a phone call. ProDog Raw's supplements are high quality and effective and having tried less expensive alternatives - which didn't benefit my dog to the same extent - will opt for ProDog whenever possible.
9. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra ProDog Raw
Hello DLS,
Thank you so much for your thoughtful feedback. We’re delighted to hear that your dog enjoys our products and that you’ve found real benefits from our supplements.
We truly appreciate your patience and understanding regarding the online ordering and availability issues, and we’re glad our team was able to resolve things quickly for you.
Your loyalty means a lot to us, and we look forward to continuing to support your dog’s health and happiness with ProDog.
Best wishes
Team ProDog
Advice
I asked the customer service for some advice for my dog and they were so helpful and professional they replied to several emails and responding on the same day with very helpful information. I use their raw food and it’s is brilliant. Packaged well and reasonably priced and if you subscribe you get it cheaper. They have lots of supplements too and everything is a high standard. 5 stars and would give more if I could.
5. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra ProDog Raw
Hello Rachel,
Thank you so much for your wonderful review. We’re delighted to hear that our team was able to support you with helpful advice and quick responses. Your dog’s wellbeing is always our top priority. It’s super to know you’re happy with our raw food, packaging, pricing, and supplements too.
We truly appreciate your kind words and your 5-star rating (and more). It means the world to us. Thank you so much for your support.
If you have any questions, please don't hesitate to get in touch. We're always happy to help.
Best wishes
Team ProDog
I’ve been with ProDog for a few years…
I’ve been with ProDog for a few years now and have always had the best service for anything and everything I’ve needed!! The boys have been amazing on ProDog Raw! We use the complete raw meat and Flexx supplement as both boys are large, susceptible breeds for hip dysplasia. The eldest is 7 now and still going strong with a glorious coat!!
Thank you ProDog!!
8. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra ProDog Raw
Hi Rach,
Thank you so much for sharing your experience. We’re thrilled to hear your boys are thriving on our Complete Raw and Flexx supplement, especially knowing how important joint support is for larger breeds.
It’s wonderful that your eldest is going strong at 7 with such a healthy coat; that makes us so happy to hear.
We truly appreciate your loyalty over the years and your kind words about our service. Thank you for trusting ProDog with your dog nutrition.
If you have any questions, please do get in touch. We're always happy to support.
Best wishes
Team ProDog
Great quality dog food
Really pleased with the product my dogs love it
8. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra ProDog Raw
Hi Jason,
Thank you for your lovely feedback. We’re so pleased to hear your dogs are enjoying our food and that you’re happy with the quality.
Please do not hesitate to get in contact if you've any questions. We're always happy to help.
Best wishes
Team ProDog
First time raw food buyer
First time raw food buyer. Had some initial questions as have a bulldog with allergies. Spoke with a Nutritionist who asked relevant questions and advised the best place to start. Order my first trial box and Dennis loves it so far.
8. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra ProDog Raw
Thank you for sharing your first experience with us. We’re so glad our Nutritionist could guide you through the best starting point for Dennis, especially with his allergies.
It’s wonderful to hear he’s enjoying his trial box already. We look forward to supporting you both on your raw journey. Please do get in touch with any queries or questions so you're confident in all you feed Dennis.
Best wishes
Team ProDog
Prodog Raw Review
I used this dog food provider for circa 3 years for their pure rabbit meat products.
Prodograw is one of the only raw meat providers that supply pure single meat protein. Most raw food providers use mixed raw meats to make up the weight, which does not suit all dogs and can result in allergies.
Unfortunately, the 80.10.10 (meat, offal, bone) ratio stated seemed incorrect and my dog frequently suffered with constipation, even when extra water was added to his feeds he produced hard yellowish lumps, or dry sand texture poops - indicating extremely high calcium levels. I recently changed my provider and now mix the meat ratio myself.
The result being on the same 1.5Kg of daily feed, his output is now back to a healthy texture and colour and surprisingly he poops around twice per day instead of six.
Frequently after defrosting the food for feeding the container was reduced to a watery mush, which weighed far less than a kilo.
The deliveries are usually on time and reliable, but hot summer weather can severely impact your work.
The process for applying discount Woofurrals Rewards is not a straightforward process and does not work when buying dog food online. This always requires a phone call to customer service.
It would be nice if Prodograw would consider a recycle program that would help reduce wastage and damage to environment by reusing the delivery vans to coolect and reuse plastic food containers to reduce high toxic gas emissions in the environment.
6. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra ProDog Raw
Hi Drew,
Thank you for taking the time to share such detailed feedback. We’re glad to hear you’ve appreciated our single-protein options and reliable delivery over the years.
We’re very sorry to hear that the 80:10:10 ratio hasn't work for your dog recently and caused digestive issues. Every dog is unique, and it’s important to find the right balance that suits their individual needs. Your experience highlights the importance of monitoring your dog’s response to diet. Please do contact us if you are open to a conversation with our canine nutritionist; she will be more than happy to discuss with you.
Regarding defrosting issues, hot weather can indeed impact frozen raw food, and we’re continually looking at ways to improve packaging and delivery to minimize this.
We also hear your feedback about the Woofurrals Rewards system and recycling initiatives. These are areas we’re actively exploring to make the experience smoother for our customers and more environmentally friendly.
Thank you again for your honesty and for being a long-term supporter. Your insights help us improve both our products and our service.
Best wishes
Team ProDog
Fabulous company
I'm writing this review to express my sincere appreciation for Prodog's product and services, having been a loyal customer for several years.
The range of raw dog food is truly excellent, offering a variety that caters well to the needs of my dog. The quality and nutritional value are great and I have found no reason to consider any other brand.
The customer service team are fabulous and highly responsive. It's a pleasure to interact with such a professional and attentive support team whenever I have had any queries or required assistance.
The delivery options are both convenient and reliable. The user friendly online platform makes ordering straightforward and efficient.
My experience has been nothing short of fantastic. I wholeheartedly recommend the products and services to others and will continue to remain a customer.
5. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra ProDog Raw
Hello Wendy,
Thank you so much for your wonderful feedback and for being such a loyal customer over the years. We’re delighted to hear that both our raw food range and our service have consistently met your expectations.
Our team takes great pride in ensuring every part of your experience is positive, from product quality and nutrition to customer care and delivery. Knowing that you and your dog are happy truly means the world to us.
We greatly appreciate your recommendation and look forward to continuing to support you and your dog for many years to come.
Best wishes
Team ProDog
Been using this for months
Been using this for months, superb product, with such variety. After using many other high quality brands, our golden retriever frequently got bored and was going off her food. Since using pro dog Daphne licks the bowl completely clean, really higher quality with a huge selection. Not cheap but you get what you pay for and as long as she is happy we are happy.
regards
26. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra ProDog Raw
Hi Mark,
Thank you so much for sharing your experience with us. We’re delighted to hear that Daphne is enjoying her meals and that the variety is keeping her excited at mealtimes. It’s wonderful to know that she’s finishing every bowl and thriving on the quality.
We completely agree that our dogs’ happiness and health are worth it, and we’re pleased to be part of Daphne’s routine. Give her some extra cuddles from us.
Best wishes
Team ProDog
…Brilliant
Have used this company for quite a few years now and my babies love it. Service and price are great if I have an issue it is always dealt with quickly and professionally. Plenty of variations to choose from mine are on the chickenless bundle due to our pocket bully having an allergy to it and it has sorted her out I usually defrost a couple of different flavours so I can appease all my fussy pack. Can’t recommend this business enough just brilliant.
3. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra ProDog Raw
Hello Christine,
Thank you so much for your lovely review and for being with us over the years. We’re thrilled to hear your four-legged friends are thriving on the chicken-free bundle and that it’s helping your pocket bully with her allergy.
It’s always our goal to make mealtimes easy, tasty, and stress-free for both dogs and their humans, so we’re glad the variety is keeping everyone happy. We truly appreciate your recommendation and continued support.
Best wishes
Team ProDog
Prodog chicken complete.
Prodog chicken complete is the only food I've found that my dog can tolerate and I've tried alot!
My dog has several food intolerances,sensitivity and allergies. This single protein raw food had no nasty additives or bulking ingredients, it really is the best out there.
The website is easy to use and has plenty of information along with excellent customer services, should you need them.
I have a regular subscription which has free delivery and means I don't have to worry about running out, once you set it up Prodog do the rest.
I highly recommend the food and the company. I wouldn't use anything else.
My dog is now healthy and thriving and she seems to really enjoy it, empty bowl everyday!
Only the best for my dog!
26. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra ProDog Raw
Hi W.B.
Thank you so much for sharing your experience. We’re delighted to hear that our single-protein Chicken Complete has made such a positive difference for your dog, especially with her sensitivities and allergies. Knowing she’s now healthy, thriving, and enjoying every meal truly means the world to us.
We’re also pleased that you’ve found our subscription service and support team helpful. It’s our goal to make things as easy as possible for you. Your recommendation and trust mean everything, and we’re honoured to be part of your dog’s mealtime routine for better health.
Best wishes
Team ProDog
Great service…
great service any problems are dealt with promptly. Dogs love the food. Ordering is easy and as we live near we can pick it up. What more can I say apart from I recommend.
29. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra ProDog Raw
Hi Mrs M,
Thank you so much for your lovely review. We’re delighted to hear your dogs are enjoying the food and that you’ve found the ordering process simple and convenient. It’s great to know our service meets your expectations, and we truly appreciate your recommendation.
We look forward to seeing you again soon.
Best wishes
Team ProDog
Excellent quality food that my dog loves
The food is very good quality and the ingredients are clearly labelled. The food is always delivered on time. If I have a query the team always responds quickly.
Most importantly of all my dog loves it and is in very good condition.
1. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra ProDog Raw
Hi Louise,
Thank you for such a wonderful review. We’re so pleased to hear your dog is thriving on our food and enjoying every meal. It’s great to know you value the quality of the ingredients and our service. We’ll always be here to help whenever you need us, and we really appreciate your kind feedback.
Best wishes
Team ProDog
I’ve been using Prodog Raw for nearly 6…
I’ve been using Prodog Raw for nearly 6 years for my 4 boxer dogs and is a great quality raw food my dogs love every single flavour so I buy multiple bundles, their customer service is fantastic and efficient and knowledgable wether it’s about your order or if you need advice they reply to any query very quickly I highly recommend this company
27. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra ProDog Raw
Hello Kelly,
Thank you so much for your amazing feedback and for being with us for nearly 6 years. We’re thrilled to hear your boxers are loving every flavour and doing so well on our food.
It means a lot to know you value both the quality of our meals and the support from our team. Your recommendation and loyalty are truly appreciated. Give those four gorgeous boxers a cuddle from us.
Best wishes
Team ProDog
Have been using Pro Dog Raw for quite a…
Have been using Pro Dog Raw for quite a few years now, never had any issues with the product or delivery, apart from my last one which arrived late and partly defrosted. Contacted customer service who were extremely helpful and reassured me all would be well. Raw diet is the best for your dog.
28. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra ProDog Raw
Hello Jane,
Thank you so much for your loyal support over the years and for sharing your experience with us. We're really pleased to hear that you’ve consistently been happy with both our product and service, and that our customer care team were able to reassure and assist you with your recent order. We’re sorry again for the delay and partial defrost, but delighted we could quickly resolve things for you.
We completely agree, a raw diet is one of the best things you can do for your dog’s health and happiness. Thank you for trusting us with their nutrition
Best wishes
Team ProDog
Excellent customer service
My dog loves ProDog, we switched to them after our last product changed recipe. There have been a couple of occasions when I made a a mistake with my online order, their response was quick and helpful and corrections easily made. Highly recommended
24. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra ProDog Raw
Hi Sarah,
Thank you so much for your kind words. We’re delighted to hear that your dog is loving ProDog and that our team has been able to provide quick support whenever you’ve needed it. We know mistakes can happen, so it’s great to see the process felt easy and stress-free for you. We really appreciate your recommendation and your trust in us.
Best wishes
Team ProDog
Multiple stolen deliveries - Never trusting them again.
Food is decent, but the support is terrible. I've had the delivery drivers leave the package in the street!! calling it "front porch" (to avoid going around back to actually put it in the recomended slot which take 3 mins more..because low cost deliveries..yeild low value results) . First time,the support people appologised profusely and sent me a replacement. Then they used a different company, and I gave them great feedback for switching. Now they are back to the old, i've had my parcel stolen..again, and not a peep from my support ticket. Guess i am now just out of 60+£ and worse than that, my pups have to go on other type of food until i find a raw food replacement. Never ever ever buying from them again. Is it that difficult to actually deliver the goods? Even amazon has this figured out.
Update: the team commented i had no delivery instructions, but i did (as you see in the original review too) and I can prove with a screenshot. They just sent me away without asking me this. Also, it was the 3rd time this has happened so I wanted to give the 1 star and make sure everyone knows this company is not to be trusted and I will not order from them again. They have interacted 3 times more so far on this review than on my support ticket. What does that say about their priorities.
28. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra ProDog Raw
Hi Ana,
Thank you for your feedback, we’re really pleased to hear you rate the food so highly. We’re very sorry for the frustration you’ve had with the delivery. We did reply to your support ticket to explain that a safe place had not been advised to the courier company, which unfortunately meant the driver had no instructions to follow on your recent delivery.
We always recommend updating delivery preferences directly with the courier in their app with the email you use for ordering your food, so your parcel can be left safely. By doing this, the delivery details, including your safe place will remain on your account with them.
We completely understand how disappointing it is when deliveries don’t go smoothly, especially when it impacts your dogs meals, and we’ll continue doing everything we can to support you and will also raise this with the courier as feedback for them.
Best wishes
Team ProDog
Love ProDog
Love ProDog, have been using them for years now and my dog is so healthy, lean, with good teeth and plenty of energy. I was really pleased to find these guys at a pet show at the NEC years ago and have not stopped using them since. It's so convenient too, deliveries to your door with a subscription so you never run out and never have to remember to order it. Just can't fault them.
20. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra ProDog Raw
Hello Abbie,
Thank you so much for your wonderful review. We’re absolutely delighted to hear that your dog is healthy, lean, and full of energy on ProDog, that’s exactly what we love to see.
It’s great to know you first discovered us at the NEC and have been with us ever since. Your loyalty means the world to us.
We’re thrilled that the subscription service helps make life easier, too.
Thank you for trusting us with your dog’s nutrition, and here’s to many more happy, healthy years together.
Best wishes
Team ProDog
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