Pro-M Anmeldelser 

Ho fatto un ordine a cavallo di Ferragosto e ho dovuto attendere quasi una settimana per la spedizione. Dopo il Ferragosto con un altro ordine in 2 giorni era già stato consegnato. Buono. Molti articoli a sconto con buoni prezzi.

fast service and deivery from Itay to The netherands, happy with the new shoes

Voor het eerst besteld bij deze winkel. Ik had een mail gestuurd om te vragen of de fiets die ik wilde in stock was. Dit werd bevestigd, en bestelde hem meteen. Maar nu kreeg ik melding dat deze toch niet in stock was. Ze stelde onmiddellijk voor dat ze mij een fiets van een type hoger en duurder aan de zelfde prijs konden leveren. Ik vind dit een heel mooie deal, en ben er erg blij mee. De communicatie was ook steeds prima. De levering was ook snel naar België.

Nogmaals bedankt aan het team van Pro-M store!

Prodotto acquistato di piena soddisfazione e spedizione rapida e senza intoppi.

The worst customer service I have ever experienced.

From the moment my bike was delivered, I had problems. The bike was advertised as being assembled apart from attaching the front wheel, but in reality, numerous screws and components had not been properly tightened. It was genuinely dangerous to ride in that condition.

When I contacted the shop, they completely refused to take any responsibility. No admission of fault, no proactive solution, and an incredible amount of wasted time and frustration for me. I was always the one who had to contact them, follow up, ask questions, and push for a solution. A solution was never proactively offered to me.

To be fair, in some cases a solution was eventually provided after I repeatedly followed up. However, this required an absurd amount of time and effort on my part.

Unfortunately, about a year later, the wheel on the bike broke. I have now been waiting for more than two months for this issue to be resolved. I have already provided all the necessary information, yet I still haven't received a proper response or solution. Once again, I am left having to chase them instead of receiving any proactive customer service.

I have lost an incredible amount of time, energy, and patience dealing with this company. The whole experience has given me the impression that they simply expect me to eventually give up and accept being completely screwed over.

Problems can happen with any product. What matters is how a company handles them. In my experience, this shop has shown zero accountability, zero urgency, and very little respect for its customers.

I would strongly advise anyone considering buying a bike from this company to think twice. I certainly would never buy from them again.

Cannondale 2025 Synapse Carbon 1
I ordered a Synapse 1 from ProM it was listed at a very competitive price, in addition I ordered 2 bottle holders and Shimano Ultegra pedals, plus a jersey and bibs. Shortly after I received an e-mail saying that the order would take longe than usual, which was over the expected 10 business days.
After 11 days I wrote and asked about the order, reply came quickly, it was in process (whatever that means). Next day I received a notification from FedEx that the bike was on the way.
The bike was 90% “assembled” (handlebar, saddle stem and front wheel needed to be attached) I do not think that ProM has had the bike assembled and checked. Both front and rear brake caliper mounts were completely loose and not adjusted. When mounting and adjusting the front wheel, it was apparent the front brake rotor had been knocked during transport, it was sharply uneven. Otherwise, the bike was ok without damage.
Contacting ProM support they asked for a video, which I sent. Answer was that this was completely normal. I had to persist in asking for some sort of compensation og at least another brake rotor or repairs at a local bike shop. For their answer and decision on best way forward I am waiting for still. When I ask of status, the reply looks like it is meant for another costumer’s issue.
Considering that it is a EUR 5.900 bike, a simple decision to send a EUR 60 brake rotor, should be straight forward.
Yes, the bike is a better deal, but consider that compared to ex. Canyon, it has not been assembled and checked before shipment. So, some skill is needed when attaching the cockpit and front wheel and adjustment of calipers. It is a small company, which is fine, support and willingness to help is there. I would buy from them again and if I was in Italy, I might even go and visit the store, they seem like nice people.

Ho ricevuto il pacco in un giorno. Molto comoda anche la possibilità di sped gratutite sopra i 40€. Prezzo articoli molto concorrenziale.

Sehr gute Preise, schnelle Lieferung, angenehmer Kontakt, starker Kundenservice👍👍👍
Danke 🤓

tutto molto celere e professionale, complimenti

Soddisfatta, pienamente. Prezzi competitivi e consegne veloci

Super vendeur! Les prix sont très intéressants. Je me suis renseigné via whatsapp sur la disponibilité d'un vélo avant de l'acheter. J'ai reçu une réponse très rapide. J'ai ensuite commandé et reçu mon vélo après 3 jours seulement via Fedex. Le vélo est arrivé premonte.Top top. Merci grazie mille .

Very cheap bikes fast reply . Just goated 🤟

I was very happy to see Pro-M's commitment to find a fair solution for us as customer when a workaround to our initial order was needed.

Super celeri ottimo servizio. Bravi!

I am satisfied with my order as I purchased the product at the lowest price and the delivery from Italy to Hungary took only a few days.

Tutto perfetto, velocissimi.
Transazione piacevole,

Ich habe einen Freilauf bei dem Shop bestellt, dieser ist nie bei mir eingetroffen. Der Paketdienst hat ihn wohl geliefert, leider nicht zu mir.
Der Shop kümmert sich nicht um die Nachverfolgung beim Zusteller und ich kann die Nachverfolgung nicht beantragen.

La pro_m è ottima,
Servizio immediato e tempestivo
Consegna un po' meno fuori dal tempo stabilito anche se non eccessivo.

Immer eine super Erfahrung gemacht. Bereits die zweite Bestellung aufgegeben, diese kam ebenfalls blitzschnell an!

Werde definitiv nochmal hier bestellen