PrettyLittleThing Anmeldelser 698

Scamming company i returned a full package cos it came dirty and they will not refund me they keep lying saying they have sent the gift card and I don’t receive it and every time I talk to someone it’s automated system and they just repeat what they said I’m so annoyed never will I use them again !!! Should of got my refund on 2nd may

Delivery price did not show until I pressed pay: £9.99 delivery with no obvious delivery options. Feel totally scammed before the item even arrives. Only haven’t cancelled because it’s a birthday present for my niece. Will do my utmost never to shop from here again.

Ordered a large quantity of outfits on klarna pay next month. None of the outfits were suitable so returned all the outfits purchased. I also pay for premier delivery so I don’t have to pay additional delivery’s fees. My parcel was sent, the refund took a while to come in so klarna provided the proof of postage, I checked to make sure the payment had been cancelled as no items were kept. However, pretty little thing kept a payment charge of £40.07, why this was there is unknown as the whole parcel was returned. I contacted plt, they knocked £27 off but kept a remaining £13 on for me to pay. This is for absolutely no reason whatsoever. I couldn’t speak to anyone and no one dealt with it properly.
Terrible service! I won’t be ordering from there again. I renew my premier delivery each year but definitely won’t be doing that. Be careful as they take your money for not keeping any of their clothes!

Don’t order from PLT very often but I did quite a big order so decided to do the royal delivery for £9.99.
Made a small order yesterday and was charged £2.99 for a delivery support when I 100% unticked this box.
Trying to speak to someone has been near on impossible.
The chat bot will not even put me through to a human just point blank being told it’s part of the terms and conditions blah blah and they will not look into this and will not refund this £2.99.
Terrible customer service and I will not be ordering from there again!

The 1 star isn’t even deserved. I am fuming. I’ve never had this experience ever with pretty little thing. I bought a few little bits. Bikini, airport outfit and all didn’t fit but one item in particular came with no tag, very clearly second hand and plucked all over. I created a return but this item I marked as faulty. I have the parcel ready to go but have been trying to report to PLT for 3 FULL days. they have taken up to 4 hours to respond at a time, but the minute I don’t respond my chat is immediately closed down. (you can’t expect me to wait 4 hours and be staring at my phone the whole time) I literally have a sick toddler so at the point of messaging when I’m able too they take 4 hours to get back to me. At one point I actually got through and was offered a partial refund which I point blank refused as this is very recent parcel and within the 14 day period to return! I am owed a full refund. And I’m still not getting anywhere with customer services. They closed my chat down on this occasion too. I will add pictures to this post if I am able too, what is going on with this company lately they used to be fab with returns!

Scammers and thieves. Charged me £9.99 for something called royalty without me agreeing to this or selecting it. I only noticed after placing the order and the scammy customer service is saying that they now can’t cancel. Even though I didn’t not authorise it. What is more I reported it within a couple of days and legally I have 14 days to cancel. It’s not possible to make any changes on the account even after logging in. AVOID!!!

Waiting 8 weeks for a refund, every time I contact them regarding refund get told I will be refunded within 24hrs and nothing gets refunded. AVOID AT COSTS

pathetic!!! sizing is so awful, bought two dresses and decided to size up for one and maintain my size for the other, surprisingly they both don't fit at the bottom and are too big at the top. just stupid. a waste of money and time. only reason there's a start is because i have to add 1 to write a review

Your product is the best I have come across

AVOID AVOID AVOID

Ordered on the 21st April and returned all items and have been chasing my refund from them for the last 14 days via all sorts of email/messenger/Instagram,they are not responding to my questions. They do not understand! I have even messaged the CEO on Instagram and have been ignored. They are not Refunding me all my money back. Avoid at all costs. This is the 1st and last time I will order from them. Please spread the word and let people know what they are dealing with. I have to now wait to do a charge back on my CC

Would give a zero, i have no idea what has happened to this business. Ordered clothes in November, returned at the start of December and am still fighting for my refund!!!! It’s an absolute joke, can’t get hold of anyone and all responses are AI that don’t make sense. Avoid at all costs

Terrible service. I wish I could give a zero star.
My last order wasn’t refunded correctly. I only received 50% of what I returned and had to chase for the remaining.

My most recent order I noticed (after I’d paid!) they sneakily pre tick the option for their ‘Seel’ protection. It wasn’t there during checkout, before delivery options, then appeared when pressed pay. Their customer service is pretty non existent, talking to a BOT. When you finally get through to an actual person, they say it’s non refundable. Out of principle I’m doing a charge back with my bank. They’re making a killing doing this to every order!!!!

Why isn’t there an option to leave zero stars? PLT only sent half of my order, I have been chasing them for a refund for eight weeks now. I’ve sent them over 170 forms of communication via email and all their social media platforms. I either get ignored or their incompetent customer service team completely ignore the issue/say they don’t understand the problem or get me to explain the issue again when I’ve clearly stated it numerous times. The company is basically a scam and I have reported them to trading standards. They have £600 of my money which they aren’t giving back.

I use to use pretty little thing all the title years ago. I needed an outfit for the weekend so ordered an outfit next day delivery I paid for next day delivery firstly for it to come on Friday. The courier said he delivered my parcel but took it back my camera shows him taking the parcel back to the car so why lie

Product information is incorrect. A jumpsuit online claiming to be 100% cotton is in fact labelled as 90% polyester and 10% elastine. No accountability for this misinformation when speaking to customer service. Like talking to a malfunctioning robot with the same copy and paste response. Not personalised, shocking service. Very very disappointing after being a loyal customer for so many years

I only have given one star so I could leave the review. I have made 3 orders in the last month and every time the item has been delivered worn with makeup, etc.
Why doesn't PLT check the returned clothes? This is a joke and to add insult to injury you have to communicate with an AI not. Fix up PLT.

I would give this company zero stars if I could. Never again am I ordering from here. The clothes are no way UK sizes, but the customer service is the most shocking. You can only seem to speak to at AI service, and when I request a customer service representative, it takes ages for anyone to respond.
I returned three items, and they only refunded one item! Finally got through to their customer service who said only one item was returned. Absolutely awful service.
I am now sending them all the proof that three items were returned, but they will not refund as they don't have the returned items in their warehouse.
DO NOT ORDER FROM THIS COMPANY.

Jestem rozczarowana ta firma jak i Klarna. Pobrali mi £ 9 po zwrocie towaru oddali £0,07 . Twierdząc ze nie są mi nic dłużni. Nikt nic nie wie i nud ma żadnych ukrytych opłat. Pytanie gdzie jest reszta ? Co się stało z reszta moich pieniędzy ? To nie jest duża kwota ale gdybym wiedziała ze oddacie mi £0,07 to zatrzymałabym towar i sprzedała za dużo więcej niż 0,07. Złodzieje nie polecam

I used to love plt but recently they didn’t help me with an order that apparently was delivered which it clearly wasn’t as I was home as before I reported a missing parcel to be boohoo as the company delivered it to the wrong house and the street it was later returned to me so I didn’t take it any further but plt are using that as an excuse for not helping me! I’m reporting them to the bank for fraud

Used to use PLT a lot but it’s really gone down hill. Paid for royalty delivery for 12 months (for 2 years) nearly every delivery was over 5 days late rendering it useless. After length chats with an automated system I was advised paying for next day delivery doesn’t confirm next day delivery. Really poor customer service