PreSonus Audio Electronics Anmeldelser 91

The forced account migration made me lose $1000 worth of perpetual licensed programs and fender won't do anything about it. I wasn't even given a heads up that the migration was coming so I could write down my licence keys or anything. I'm so sick of music software companies pulling this shit

Used to be great this company but since I upgraded my unit to the latest Quantum ES2 its been bad news all the way, first it wont power up with PC anymore not enough power apparently (old unit had no problem) so I plugged it into the mains wall. Then I plugged into the PC with another cable (was only sent one cable by the way no power adaptor nothing) but still no joy. Instructions are pure rubbish nothing on how to setup I had to go to their web to find out. So after looking on line for answers I've got no choice but to return it.

I recently purchased the PreSonus Eris 4.5 nearfield monitors, and I am absolutely thrilled with them. These monitors work exceptionally well, providing clear and accurate audio reproduction. One of my favorite features is the built-in headphone amplifier; it's truly a game-changer for private listening sessions. Another reason I appreciate PreSonus is that they are based out of Baton Rouge, Louisiana, which is pretty cool since I live in nearby Lafayette. Beyond the monitors, I've also been impressed with PreSonus' recording software and audio interfaces – they are both incredibly user-friendly and deliver professional-quality results.

I contacted PreSonus support regarding an intermittent power fault with my Eris E3.5 monitors, which developed after light, non-production use.

My case was handled by Paul Gallagher from the EMEA Service Department. While polite, his responses were quickly dismissive, emphasizing repeatedly that no repair or replacement was possible because it was “not economically viable.” The responses were entirely corporate, providing no practical solution, and demonstrated a lack of care for the customer experience.

As a result of this interaction, I will no longer purchase PreSonus products. I would advise potential customers to be aware that the company may not treat post-warranty users as valued customers and provides very limited support once a product fails.

This experience, combined with the product’s unexpectedly short lifespan, has left me disappointed and unwilling to consider PreSonus for future purchases.

Second product I have from Presonus and just randomly die. Never buying presonus again. Studio 1824c. just over warranty. Guess that is their business model. Getting a Behringer now, atleast they are reliable.

Eine ganz furchtbare Firma. Wir haben uns das Studio Bonn gekauft. Man kann angeblich ein Support Ticket erstellen, aber das funktioniert natürlich nicht, was man bekommt ist Reklame, was man nicht alles kaufen soll. Keine Chance. Diese Studio ist für Amateure in keinster Weise zu gebrauchen. Ich könnte mich ärgern, dass ich dafür Geld rausgeschmissen habe. Wir wollten ein paar Songs am Ende ausfaden, die Firma spricht immer davon, dass da an einer Spurdreiecke sind. Das hat unser Programm nicht. Wir haben schon alles versucht, gelesen und so weiter wir finden das nicht. Wir wollten uns an die Firma wenden, es ist unmöglich ein Ticket einzureichen. So geht man nicht mit Kunden um. Von dieser Firma werde ich nicht einen Bleistift kaufen mehr. Nie wieder.

so i bought the rack studio live 32R digital mixer 20 days ago
and i am using all 32 inputs and they put the RCA jacks 0n 31 and 32 lol and you can change that so like i said i was using all 32 channels so i went to there wed site ask for some help the tech on the other end of the chat said 31 and 23 are made that way and then i asked him id there is another way to hook up playback music he told me nope go buy the studio live console with 64 inputs i was so frustrated at this point i went back to see if he had any other suggestions and he put the case was solved i was so pissed

Bought a Presonus 1824c brand new in 2019, has had very little use during my ownership (around 48hours of recording time)

It now powers on but will not boot with the PC, I've tried all the obvious things like changing cables, ports and updating drivers etc.

Presonus support want nothing to do with it and just keep replying "Sorry for any inconvenience caused"

Stay clear, they will not stand by they're products.

They sell low Budget stuff which can be actually really nice for the price. (except for their interfaces. they have lots of flaws.) I am content with my Eris sub 10 pro, and I can also confirm even the Eris sub 8bt really packs a punch for its price range.

However their support is terrible. The online/AI service doesn’t work properly (I can’t even add a support ticket even though I went to the wayyy too long process of making an account and all that stuff. I Keep getting error messages. They are not answering my regular emails at all.) it seems to be impossible to get in contact with a human. So if you have questions about anything, or something is off or broken it feels like them telling you to just go &@?! Yourself. Avoid if possible/ only buy Presonus stuff you are sure you could fix yourself when it is broken. Avoid their audio interfaces for professional and or live usage (kinda ok-ish for the price to use in your hobby home studio maybe, but there are lots of other brands who offer cheaper solutions that are not only more user friendly but also offer the same or better quality, and definitely better support.)

especially the Presonus software that comes with their larger interfaces is just inconvenient/ not user friendly at all and is badly supported. Drivers can be unstable sometimes. I tried multiple of the usb c studio line interfaces in some theatre projects, and I wasn’t the only one in my team who would curse them on a regular basis :’) (and there were multiple audio professionals among us who are used to work with a wide range of interfaces) In the end we changed to a way more expensive RME interface, and no one has any regrets. Even not the one paying for it :,) . Stuff just works as it should straight out of the box, and if you have a question they will answer within a day.

EDIT: a week later Presonus finally replied to my e-mail, basically telling me to "read the manual" and copy pasting whatever is in there, sketching 1 or 2 basic scenarios.... I even specified to them what exact gear i am using ,how i hooked it up, and what type of cables i am using (and yes of course it differs from these basic scenarios). by now i have long solved my problems by myself, and in the end when they finally replied they didn't even really read what my question was. This is how you lose customers, your ONLY job is customer SERVICE no? wouldn't that mean the only thing you need to do is actually LISTEN to what the customers ask you and then try to help? I also get the feeling that those guys from "technical support" don't really have any technical knowledge or in-depth knowledge about their own gear whatsoever. You should remember that almost all your customers are technical minded people. You sell technology ffs. why is almost every damn company's customer service like this nowadays... seriously. sigh.

Nachdem ich immer wieder Abstürze auf Win 11 24H2 hatte und etwas recherchiert habe konnte ich klar den Audiocontroller (Presonus Quantum ES 2] als Absturzursache ausmachen.

Daraufhin habe ich mich am 29.06.25 an den Support gewendet und musste etliches an Diagnosedaten liefern. Seit dem geschah gar nichts und nachdem ich heute, am 15.07.25 mal nach dem Stand der Dinge schauen wollte, musste ich fest stellen, dass der Support keinerlei Interesse hat auch als Support zu fungieren. Man hat das Supportticket schlicht und einfach geschlossen ohne auch nur im Ansatz eine Reaktion oder zu zeigen oder zu versuchen zu helfen. Das ist Presonus anscheinend alles komplett egal. Ich habe jetzt zum testen ein Audiointerface eines anderen Herstellers installiert und siehe da es funktioniert. Demnach kann man eindeutig das Interface von Presonus als Fehlerquelle ausmachen. Eigentlich war ich mit den Produkten von Presonus immer zufrieden aber wenn man seine zahlende Kundschaft so im Regen stehen lässt wird es Zeit sich einen anderen Hersteller zu suchen der mehr Wert auf seine Kunden legt. Mich hat Presonus als Kunden jedenfalls verloren. Für mich dahingehend ärgerlich da ich gerade mitten in der Produktion eines Musikalbums stehe und jetzt softwaretechnisch alles umbauen muss und mich auch in eine neue DAW einfuchsen darf.

it's honesly surprising that .. ok, so I have a central station plus in my studio and ..it's the second unit. the first one was immediately faulty and I got a new one from the store I bought if from but this one has survived a couple of years now it died. so I go to the PreSonus website to check and see if I should replace or get it reparied but THERE'S NO WAY TO CONTACT THEM WITHOUT LOGGING IN.. I don't have an account, not sure I want to get one. I just want to contact the COMPANY THAT I BOUGHT THIS QUITE EXPENSIVE PIECE OF STUDIO GEAR FROM but. no. so honestly, PreSonus.. I think that was my product from you. bonus info, the monitor station that both my brother and another friend owns is basically broken and can seriously damage your speakers because of the noises a broken one produces. what a f**** joke of a company

Terrible customer service, bought a HD8 and after 12 months it’s stopped working. Customer service is only online and the system keeps crashing.

Bought a Presonus digital mixer 16.0.2 and it went banged just after 2 years and they haven't been the best customer service or parts available not good at all

The worst support in the industry. They were straight up trying to gaslight me and don't honour their promises. They lost a faithful customer of 10 years.

Very inconsistent products. Bought 2 of the exact same machine from 2 different retailers and both had similar issues in a different way.

Personas monitor station v2.

Need to find an alternative

Nach dem Kauf von S6 (399€) stellte ich erstaunt fest, dass einige Funktionen im Vergleich zur Abo Variante fehlten. Um ein kommerzielles Projekt zu beenden updatete ich au S7 (150€). Das war ein Fehler. Denn danach lief nichts mehr. S7 neu installiert, Melodyne neuinstalliert, kein Erfolg. Dann ein 10 Tage langer Diskurs mit einem trägen und unfähigen Presonus Support. Obwohl ich Crash Berichte und System Profile samt genauer Fehlerbeschreibung an den Support geschickt hatte, gab es nicht einen nützlichen Tip. Ich bin eigentlich Logic User und Gott sei dank konnte ich die Files (im Option open modus) retten und dann in Logic weiterarbeiten. Miserables Produkt und unfassbar schlechter Kunden Service. Lasst die Finger davon !!!

Ich überlege auch auf eine andere DAW z.B. auch Cubase zu wechseln. Aber erst seit der 7ner Version so richtig. Total verbugt in meinen Augen. Und auch die 6er hat überall Probleme gemacht. Immer mal wieder Probleme und das von heute auf morgen. Teilweise auch total dubiose Bugs wie das nach dem Kopieren eines Songs in einen anderen Ordner die Latenz in die Höhe schoss. Das konnte ich mehrfach nachstellen. Grausam. Und meistens hat der Support keine Lösung als olle Liks die ich schon seit 10 Jahren kenne.

Ne, so macht es keinen Spaß!

Egal ob es das studio one 7 ist oder ob es das gabze Creator bundle ist.

Nichts funktioniert davon ohne Probleme, studio one 7 musste ich nicht mal öffnen damit mein pc stecken bleibt.

Und das die Kopfhörer nicht mal alles wahr nehmen was das mikforon auf nimmt (hohe töne), ist ehrlich gesagt eine reine abzocke.

Das mikrofon kann keine höhen, aber das zeigen dir die Kopfhörer nicht.

Die ganze Registrierung und wie das alles abläuft, tut mir leid aber eigentlich ne - 5 in meinen Augen.

Werde jeden den ich kenne von dieser firma abraten, 180 euro und dann kann ich nicht mal ansatzweise musik damit machen.

Ps. Mit nem 30 euro usb mikforon, bekomme ich nen besseren Sound hin, und sämtliche DAWs laufen bei mir! (cubase, magix samplitude, fl studio

Lass die finger weg!!!

Received my new Presonus audiobox 96 bundle to find the serial number is not recognised. Raised a support ticket and no response from them. Can't use it as it needs to be registered to get all the drivers etc. Avoid at all costs.