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The last four orders I have placed from different companies have all been non-deliveries. Chasing the delivery leads nowhere, and every one has ‘re-directed to Derby’ which doesn’t help when I live in Wales. The postal service really is very poor, and yet other delivery companies arrive on time as promised. Also we have noticed all our letters now come in bundles about twice a week, why are we paying so much for next day delivery?

One person on the till on a Saturday AND That person did not seem to be able to add up. A first visit and last visit for me!.

If i could give zero i would. This is probably the worst customer service ever. You cannot speak to anyone. All the banks are leaving all their customers to this absolutely useless lot of incompetent lot of morons that nobody can speak to. I blame the banks for allowing this.

Another review for the Post Office to ignore!
Just tried to do an Evri return at the Helston, Cornwall branch. The box was big but within Evri allowed dimensions (it was an Evri managed return so they should know...) This Post Office just decided that it was too big anyway and said they wouldn't take it. No apology, nothing. I think they were expecting me to shout at them but that's not me so I just had to turn and leave. Utterly appalling service from staff and an organisation that have zero customer service.

Went to the post office in Beaumont leys, Leicester today for a DBS ID check. The woman gave us the wrong information, said the bank statement needs to be stamped. This is the wrong information. Went to the bank hub, and they said that the information was fine, no stamp was required, and sent us to the post office in syston. They completed it straight away with no hassle. The staff were brilliant in syston. Was not happy with Beaumont leys service

Sin resolución.
A pesar de dar las direcciones escritas. Las cargan mal en el sistema. Aun sigo esperando remebolso por paquetes que no enviaron y perdieron.
Se lavan las manos culpando a Royal Mail, y viceversa. Un desastre. Pésima atención a clientes. Lenta resolución.

Dear Sir/Madam,

I am writing to make a formal complaint about the service and conduct of staff at Enfield Post Office.

I own the Subway restaurant on Church Street, Enfield, postcode EN2 6AZ. As the Post Office is located directly opposite my business, I regularly use it to deposit business takings and complete my business banking.

There is a dedicated business counter at this branch. However, the member of staff responsible for this counter is frequently unavailable, particularly during lunchtime, and there often appears to be no replacement available.

On 27 July 2026, I visited the branch because I urgently needed to deposit business funds in order to pay bills. As usual, the business counter was unattended. A member of staff initially advised me to use one of the general service counters instead.

However, when I approached the general counter, the staff refused to serve me and questioned why I was not using the business counter. I explained that the business counter was empty and that I had already been advised to use the general counter. Despite this, I was told to continue waiting at the unattended business counter. The staff eventually refused to process my deposit because I was a business customer.

The staff were argumentative, uncooperative and dismissive. I felt that I was being pressured and treated unfairly simply for trying to access a service that I regularly use. This is not an isolated incident, as I have experienced similar behaviour at this branch on several occasions.

I would therefore like clarification on the following:

1. Are business customers prohibited from using a general counter when the business counter is unattended?
2. What arrangements should be in place when the business counter employee is unavailable?
3. Why was I directed to the general counter and then refused service?
4. What action will be taken regarding the conduct of the staff involved?

This situation caused unnecessary stress and could have affected my ability to meet important business payment obligations. As a regular business customer, I expect to be treated professionally and to have reasonable access to banking services during the branch’s opening hours.

Please investigate this matter, review any available CCTV footage from 27 July 2026, and provide me with a written response explaining what action will be taken to prevent this from happening again.

I look forward to receiving your response.

Yours faithfully,

K. Hossain
Owner, Subway
Church Street
Enfield
EN2 6AZ
Phone :02070417014

Today at 5:38pm on main road Middleton Cheney driver hit my car and drove off

Dalkeith Post Office, Scotland.
Went to return a parcel, already pre-packed and labelled direct for return shipping and experienced significant push back from the very unhelpful Post Office customer service advisors. Apparently the package was too large to be kept in their area for returns. When I challenged them that this was an approved branch to return this kind of delivery, I was again met with indignance and pushback that the "It won't fit in the DPD guy's box" so he wouldn't pick it up!? Low and behold, the "DPD guy" did pick it up and my item was returned successfully. My advice to these workers is that if you despise working in a public facing role (as it appeared you did) to find another vocation

THIS IS A REVIEW FOR BUGLE POST OFFICE IN CORNWALL ONLY

As per my previous post in March 2026, I needed to pay in charity money which had been collected - Approx £400.
All my money was bagged and the staff patiently took and weighed it all (lots of copper as you would expect) without a single complaint. OK, the shop was fairly empty but even so I was able to pay all money in over a 20 minute period of working with them.
Having paid in over £3k previously in March (see previous review) I knew I would be treated well.
Thank you Bugle team for making the process seamless - I just wish other PO's were as good as you are.

This is to review the Harvie Avenue Post Office, Newton Mearns, Glasgow. Excellent customer service. This is a very busy post office that is often queued out the door, however, the ladies that work here are always cheerful and efficient. I often use them for Evri and Royal Mail packages and the process is seamless. The staff are the jewel in the crown here.

Dreadful. Got an email about the 4.31% saver whilst I was looking to switch. Easy enough to open but from there its a shambles. Thank goodness something in my brain told me to send a £1 test amount to deposit instead of my life savings, as 24 hours later its still not showing in the account. Not what you want from a savings account in 2026 so you’ve lost a customer and I’ve gone elsewhere and found a much better service. Log in is also very clunky.

Horsefair post office Kidderminster. They keep,claiming there parcelreturns isn’t working , saying it’s broken down. They do this every times it’s busy and only one member of staff on, as they haven’t got time to serve you at the post office so they say it’s not working and ask you to come back, happens to me three times now, but when I go to the nearest other post office they do it straight away and say the systems have not been down. I won’t be usuing them again even though it’s my local, I’d rather go to a post office that’s wants customers and treats them like customers. They just lie about the system not working when they don’t want to serve you

Was followed by a red Peugeot post office van along Welshman’s lane in Nantwich Cheshire on 25/07/26 at around 1300. The driver had already forced a white van to stop and over took that as he was obviously in a stupid rush he then came extremely close and drove to intimate us and try and push us over. The lane is narrow only suitable for cautious speeds of around 20 30 mph. At the junction we received several finger gestures. We have reported this to the police and are currently reviewing our dash cam footage to retrieve the reg. it’s a waste of time trying to communicate with the p/o as the 0845 number is your only option and you can never get a satisfactory answer. If only our deliveries were as quick as the driver😂

Great staff who are holding this together. Uninterested, lieing and deceitful company. A parcel has gone missing but you are unable to report it missing. The company who sent the parcel say it's nothing to do with them. Customer left out of pocket because of thieves like the post office. Renationalise now.

Took Special delivery item to Alwalton Post office spent 20 minutes spelling names contacts etc for the special to be delivered today pre 1pm, however this morning at 9.36 the local postman brought this back to me I paid £11.00 for a delivery that has not arrived yet very disappointed

Excellent staff,always patient will deal with your needs n advise you on matters were not sure about.

Worst customer service ever for such a small, supposedly friendly, community shop. I will only use again if I am stuck and have no other option.

So I wait in all day for my parcel. A failed delivery has been registered. I am literally sitting here waiting for someone to knock on my door!

So I’m motivated to complain. Has anyone tried to do that of late? It’s all scripted, avoidance and there’s absolutely no help unless it’s done via AI.

Rubbish!

Now I’m stuck with no product which I desperately need today.

Business are amazing at getting things shipped, this organisation shouldn’t be relied upon!

Kamal was very helpful and patient and helped my mum sort her passport out! Thank you!