Pop Specs Anmeldelser 

I love their frames but their customer service is terrible. I’ve twice contacted them through their website and received no reply. I emailed the address in the website and it bounced back as ‘address unknown’, and the WhatsApp number on the website connected me to someone in the depot who said they couldn’t help me. All I wanted was to buy a pair of their glasses! There is just nowhere to enter your prescription after you’ve chosen your frame; it just takes you to the payment page. I now don’t feel I can trust them, even if it were possible to buy their glasses, because there is no customer service so refunds or exchanges would be impossible to arrange. Gutted and frustrated.

Bradford store-
Friendly helpful staff
Efficient service
Great choice of frames
Excellent communication from start to finish
Happy with the end product

Huge thanks and mention to the chap who works at Braehead, Glasgow Pop Specs. Been here a few times for glasses. His help, advice and experience is genuinely 10/10. Excellent customer service. Always very helpful, kind, and really takes time to go out his way to ensure a positive experience. For this reason its the one place I will always return to now anytime I need new glasses. Incredible you can get prescriptions so quickly, with excellent quality frames at such amazing value.

Big thank you to Will and his colleagues at PopSpecs in Braehead shopping centre who repaired my glasses today. Super fast, polite and friendly service. Very much appreciated.

I attended Pop Specs in the Arndale in Manchester and was attended to by Sana who was extremely helpful in assisting me choose the right frame and lens.

I highly recommend this company.

She provided an excellent service.

Thank you.

Love the choice of frames BUT Pop-specs need to be more accurate and transparent with pricing. Tinted lenses advertised as an extra £30. First, the graduated tints were not available in the colour I'd chosen (blue), then any blue lens was an extra £40. And it took far too long for the staff at Bluewater to make phone calls, checking on availability and price. Almost gave up.

I came in Leeds White Rose store Monday 1st June and order some varifocals and then came back in on Thursday 4th June to order another pair as I really liked them. In total £390 I have spent in the week. I can't get any update on when either pair of my glasses are ready. I have rung 3 times and 3 different answers. I came to store as I had such a good experience last year when I bought some. This year has a nightmare. I rang today and I am non the wiser. A very disappointed customer this time. I have still not received the email for either pair of glasses.

Visited Pop Specs at Westfield Stratford City. What a great experience! Such a lot to choose from. I chose some really lovely specs and they were ready in 20 minutes. The person who served me was very polite and professional. Would definitely recommend

Pop Specs at Merry Hill was such a great experience today. Nicky and Hannah were so kind, they gave me great customer advice options and support. Everything was explained so clearly and it was so enjoyable having glasses ready so quickly that are lovely to wear and are not just practical! Many Thanks.

Top Class, again.
Both myself and my partner bought our glasses from pop specs. What would have cost me £600 at specsavers, cost me £300 at pop specs. I got mine a year ago. Because I need all sorts of extras, they needed to send my chosen specs off, but even that only took a couple days. My partner went today and the specs were ready in an hour. FANTASTIC

Visited Pop Specs Newcastle yesterday. Sheena and Dameer were super helpful. What great service. Got a pair of reading glasses and sunglasses. I am over the moon with them. Will definitely be returning.

Husband’s glasses took just over 30 minutes at Merry Hill. It wasn’t a standard prescription and it was a third of the price quoted by an opticians in the centre. Also done immediately instead of having to wait a week or so and then having to come back. I can’t fault the service. Nicky was great, thank you. We will use again and highly recommend.

Visited the Derby Pop Specs. The choice of unusual glasses was amazing. Very helpful staff with no pressure to purchase. It was hard to choose! These were ready in 20 minutes and are perfect. I think they were good value for the sales service and to be able to have new prescription filled so promptly. I would recommend having a look

Spent £315 on varifocal transition lenses for holidays that did not transition. Delay in rectifying so did not have in time. Offered & accepted refund but only refunded £65 as price of transition. Total waste of money as measurements of varifocal all wrong so cannot wear.

I was pleased to find glasses much cheaper than most opticians and happy with them at first. However after the arm just broke off suddenly with no drop ot knock to them I took them back to the Whiterose store in Leeds to get them fixed. Unfortunately they only guarantee them for 6 months and stated quite bluntly that we only expect them to last that long hence why we won't fix them after 6 months. My 2nd pair I got also has quite a loose arm but still held together but the quality is very poor and customer service none existant

I was going to document the full story but it’s just too long, so long story short the so called optician measured my eyes for lenses, when they arrived they were blurred, after 5 days I still can’t see, I took them to my local optician to test them, they were fitted completely wrong, the pupil height, the range, amongst other issues were incorrect in my varifocals, also I saw the plastic coating on top of my left lense had peeled way, very cheap frames obviously. I was told my prescription must be wrong and they are made to that prescription.
So I messaged again to get a full refund as they we not fit for purpose. All they kept saying was repair, replace , I just wanted a refund as they were made so wrong in the first place.
I even had to bring up the law and my consumer rights to reject the glasses and get a full refund.
I took them back yesterday awaiting a long arguement about refund, no a word was said and the wiman whom I saw originally never made eye contact or spoke to me and had another lady deal with it. I got a refund thank fully.

I think this place would be good for single lenses but frames do feel crap, I’m sure the ones I tried on are not the frame i received, but they got mine so wrong and they aren’t that complex.
Also I was mislead by being told that they were Zeis lenses,, trust me they are not.

So just go in with your eyes wide open and don’t believe the sales jargon

Going to email HQ as suggested in their reply... I'm sadly having to change my prior five star review. I have ordered and collected my first pair. Very happy with communication and speed. However, second order resulted in a long delay with no firm delivery date. Transpired that they'd lost their supplier. I received a refund. Then on visiting the kiosk I was told they'd solved the supply problem. So I reinstated the order, paying again. Aside from one WhatsApp reply saying they'd keep my updated... I'm now facing having paid for them on the 14th April 2026 and as of today 8th May 2026 my messaging and calls aren't being replied to or answered... No delivery update. No refund as I've asked. Assuming they've gone bust? Will have to drive there and find out. Huge shame that the people running the business seem to place huge onus on their kiosk staff to trade but not to give reliable information. Not impressed. I'm a full time carer so having to cover that person to ensure I can drive kinda irks...

Just visited POP SPECS at the WHITEROSE CENTRE LEEDS.
Nisbat made my purchase a joy.
I bought two pairs of glasses for only £135.00
Although she was extremely busy she prepared my frames and had them ready in 30mins,
This young woman is so professional and proficient.
I would recommend this store NOT JUST FOR THE GREAT CHOICE FOR FRAMES . BUT BECAUSE THERE IS A WONDERFUL HELPFUL AND CUSTOMER FOCUSED PERSON RUNNING THE PLACE…

I’ve been coming to Pop Specs in Westfield, Shepard’s Bush for about 1.5 years now and honestly wish I found them sooner.

Amazing selection (my glasses collection is growing fast 😄), but what really stands out is the service~friendly, relaxed, never pushy. You can actually enjoy choosing your frames.

I also love the little details~each pair comes with a proper protective case in beautiful pastel colours, and they actually let you choose your favourite (or pick one for you). It’s such a thoughtful touch and feels genuinely generous.

Always a good laugh, great advice, and genuinely professional.

Careful… it’s a bit addictive 😉 Highly recommend.

Eldon Square store in Newcastle – I had a great experience. Helen was incredibly helpful, taking the time to walk me through different frames and sizes. She even suggested a shape I wouldn’t have considered myself, and I ended up loving it. She was warm, friendly, and easy to chat with throughout.

Mara, who was also there, was just as welcoming, and together they made the whole experience feel relaxed and enjoyable, just like choosing the glasses themselves. I’d highly recommend this store and will definitely be back for another pair soon.