I ordered an extra set of pool filters and realized One Year later they were the wrong filters. Anna, with customer service could not have been more helpful. She arranged for the original filters to b... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
I ordered the wrong size filters from purepool directly. I tried to contacte the service email 3 times asking to return them with no reply. And there is no phone number published for support. I w... Vis mer
Selskapet har svart
Skimmer arrived and worked great,but after a few times it stopped operating properly,was not going forward.After contacting customer support Anna,she forwarded a short video and my concerns to their t... Vis mer
I would give this product a 0 if I could as to date it will not charge so I am unable to use it and the company is giving us the run around in either getting a refund or a new skimmer. So I am n... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
Poolpure was founded in 2007 by a team of engineers and pool enthusiasts who were frustrated with the high cost and low quality of pool filters on the market. They set out to create a better filter that would be more affordable and efficient, and they succeeded with the launch of their first product, the Poolpure Cartridge Filter.
Kontaktopplysninger
3717 Sn Gabriel River Prkwy, 90660, Pico Rivera, USA
- service@poolpurefilter.com
- poolpurefilter.com
4,4
Enestående
47 anmeldelser
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én uke
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
okay okay okay
29. januar 2025
Customer service is awesome
The customer service is awesome, we had a faulty filter and the team took care of it immediately and sent us a new one.
22. januar 2025
Anmeldelse skrevet uten oppfordring
Go to Supplier for pool filters
Ordering online was easy and the price was competitive. Free shipping was a definite plus.
19. november 2024
Never received the filters.
29. august 2024
It was a mistake to order through this…
It was a mistake to order through this company that did not alert me. They had no supplies. It wasn’t until three months later that I got the product and then I had already bought another set.
29. august 2024
Found my new favorite company
I was searching for a replacement filter for my pool due to soaring prices on pretty much everything. Obviously, all the big named stores popped up, but then I saw a poolpurefilter.com ad with a ridiculously lower price. I became suspicious, at first, because typically anything price so low is either a scam or a bait-and-switch.
I ordered the filter and honestly wasn't sure what to expect. The filter was delivered within a week. When I opened the package I immediately saw I had made a mistake. I hadn't verified the measurements. I contacted them immediately and explained my mistake.
Not only did they start the process of sending me the correct filter, they said "just keep the other one and give it to a relative or friend". Who does that this day and age?! It's 6 a.m. and my day is starting with such positivity. They have won me over. I'm not on social media so I'll be screenshotting their email and sending it to all my friends.
17. juli 2024
Anmeldelse skrevet uten oppfordring
Svar fra Poolpurefilter
Thank you for being willing to give us such an uplifting review on a busy morning.
I can't wait to show your review to my coworkers, which has brought me and my coworkers happiness all day long~
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