Poolandspacentre Anmeldelser 

Responded to my query very quickly with very helpful and informative suggestions. Great shopping experience.
Thank you.

Very quick response from Customer Services to a query and quick despatch following order

Exceptionally effective communication. Helpful in solving problems. Fair prices and availability of goods.

I ordered a diving Board through PoolandSpaCentre but the manufacturer sent the wrong model direct to me. I explained this to PoolandSpaCentre and they could not have been more efficient and straightforward in sorting out the problem. Typically with vendors in this situation, they want to question everything and it can be a nightmare to sort out. But PoolandSpaCentre were immediately on the case and arranged everything from collection of the wrong board, to ordering the correct one, with no cost and minimal hassle to myself. They were brilliant!

I bought a Balboa hot tub panel from this company via Amazon. Within 10 months the panel became defective and I ordered another to replace this one via the same company. Both panels when delivered were delivered on time and no trouble. Returning the original defective panel (as it was within warranty) via Amazon was a little tricky as I was asked to send a video of the defective panel not working, but you can’t send videos via that platform. I agree with other reviews that the ticket system on their website is pretty useless - it leads you to a page telling you not to go ahead as it may be compromised. The company really needs to do something about this to build trust in consumers should anything go wrong. Luckily I sent my phone number to the Company via Amazon webchat and within a few hours I had a phone call from one of the guys at the company providing an email address to which I could send the video. Everything from there went smoothly and professionally - no hassle. It seems that the customer service side of things in terms of being able to contact them easily, really is the issue rather than the company itself being unprofessional. Simply providing an email address on the site would make things far simpler and create less negativity from frustrated customers using a ticket system that isn’t fit for purpose. The positive feedback leading to increased sales, would far outweigh the increased demand for replies - it’s not as if customers are going to simply go away due to lack of response. I have no complaints at all about the service, but if I am honest I am just really thankful I bought via Amazon and I had another way of communicating the fault as the website doesn’t work. Overall in my experience, I would recommend buying through Amazon :)

After searching the website for days looking for replacement jets for my hot tub I was unable to find the right ones, I came across this company, I sent photos of the jets and the guys came back to me with the correct jets and within 3 days jets orderd and fitted. A excellent service and the communication was fantastic, can't fault them at all, thank you for a great service. 😀

This may be THE WORST company I have ever had the misfortune to deal with.
Dispatch took nearly 2 weeks for a pump part that was supposedly in stock.
When I did manage to contact them after several attempts, via their ticketing system (that doesn't work properly). I was told it was stuck in the warehouse and it was the couriers fault for not collecting it. Not sure how that works. Guess they just don't like to admit liability for their mistakes.
When it was eventually dispatched I didn't receive any tracking details (automatically) as claimed and had to request them via yet another ticket.
The pump part now seems to be in Italy and shows "Shipment rerouted. Recovery actions underway". I have no idea what it is doing there as it should be coming direct from UK to Cyprus!
I have paid over €60 for the shipping (which they refuse to refund due to delays) and 4 weeks later I am still waiting for it.
What is even worse is the fact that they have been receiving these awful reviews on Trust Pilot for years now and still do nothing to improve their customer image. A sign of total contempt for their customers.
I wish I had read Trust Pilot before using them!

Ordered a made to measure hot tub lid last year, eventually arrived after months of waiting. Noticed a few weeks ago that it had developed a fault. Contacted poolandspa centre and on receipt of photos of the problem they arranged for a replacement from the manufacturer. This arrived today, several weeks earlier than expected. Great service. Thank you.

Terrible customer service. Like previous customers I have had to raise a "ticket" to make inquiries and found that I have had to raise another "ticket" to find out the progress on the first ticket! And I have been unable to find out any progress on any ticket because, like other customers, I get the message "access denied" . Who wants this hassle when there are so many companies out there who will provide a better more trusting service? I would definitely say this is a company to avoid.

So frustrated I am prompted to leave a review about the appalling customer service!
I placed an order a week and a half ago assuming (as promised) it would be next day delivery but am still waiting!
WORSE... I am unable to contact Pool and Spa Centre by phone. The only method to contact them is by sending "a ticket" to them. I have sent two tickets and neither have been replied to. I am supposed to be able to follow the progress of my ticket by logging into my account but in both cases "access is denied" it simply suggests sending another ticket!
They have banked over £1500 of my money and I have no idea how I am supposed to get it back as there is no way to contact this company!

as i was serching the web for hottub parts i came across this site love the lay out so easy to use filter go by measurements not just part numbers so i iorder all the parts i need thinking give it a day or two berring in mind this was at 1.30 in the afternoon next day just before 10 am knock at the door yes you got all my bits amazing service cant folt it price very good to

poo land ahhahaha who wants to shop at poo land

Hot tub lid received damaged due to poor packaging, they will only replace if it is returned immediately but then you have to wait 90 working days again or you can receive a repair kit which is not even a kit, a piece of fabric some tape and a sheet of paper with instructions that don’t match the items sent! Awful customer service stay well ckear

I never write these, but am so frustrated by this company they have won a review. Placed order mid july for some parts, then after ordering was told one seal was not in stock and would take 6-8 weeks, and after a discussion they still would not ship other parts without extra charge until all parts in stock, after chasing 10 weeks later they then shipped the stock parts still with the seals missing that were the reason for the wait in the first place by which time the job was over, just pointless, they used to be good they are now useless, Seriously ... AVOID

Ordered originally based on lead time estimated by them and items were not delivered. Then waited a month for the parts to come into stock. Part of the order was dispatched and now 5 months later I am still awaiting parts and any response. No telephone number to contact them. AVOID!

I ordered over a month ago, and still have not received my good, and they refuse to refund! Don’t trust this company.

Dealt with John on several occasions, they have been really helpful and given good prices on orders. Deliveries almost almost when they said it would be and when there have been any problems with missing items they have responded quickly and got problems sorted.

Very good value, good value. Arrived exactly when they said it would. Would buy again from this company 👍😄

customer service leaves a lot to be desired....
prob wouldn't waste my time with this lot...
no contact number on website should be a major heads up for when you have issues!

John in technical went over and above to help me source the parts I needed, they couldn't supply me but he found a place I could get them and sent me a link. Very good service 👍