Absolutely diabolical customer service! I paid £25 for an unlimited photo pass for Thorpe Park, to find out on the day they are changing software and the ride photos weren’t operational. Now in the p... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Edit - after offering us a partial refund oir case was closed with 0 refund or other solution given! Opening a brand new complaint as these people are determined to just scam people! Absolutely use... Vis mer
My daughter did the flying experience at WB studios of Harry Potter in London. Unfortunately she lost the QR code and forgot about it. More than two months later she remembered… I contacted PomVom and... Vis mer
The tickets I purchased at the park for the media content were unavailable when I returned home from Florida to Maryland. However, after speaking Chyanne Stewart, She took care of my problem quic... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
Pomvom provides an innovative end to end solution for automated photography through image recognition software. Our innovative technology captures photo and video moments that visitors cannot capture themselves, creating printed merchandise and engaging digital content for visitors to share.
Kontaktopplysninger
Storbritannia
- pomvom.com
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har ikke svart på negative anmeldelser
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Didn't realise that the QR code only…
Didn't realise that the QR code only allowed 1 x download. Chyanne picked up on our query and reinstated the file so we could download properly. Excellent service.
Chyanne found all the photos I was…
Chyanne found all the photos I was missing and was extremely helpful . Thank you !
Chyanne was extraordinarily helpful
Chyanne was extraordinarily helpful. She was kind, conscientious and resolved our issue with one email. Thank you!
Harry potter…
We bought a package from Harry potter and were given a qr code to view. This qr code didbt work so we emailed to find out why. Chyanne took on our query and every day kept us updated. We had to provide different information and give descriptions but Chyanne took all of this info and went over and above searching the systems to find our images. They first of all uploaded the Images to our qr code but this didn't work so they they then sent another direct link for us to view. Memories saved thank you Chyanne
I lost my QR code and asked for help
I lost my QR code and asked for help. Chyanne helped me and found my photos out of thousands of other photos quickly. I really appreciate it.
Chyanne was very helpful and resolved…
Chyanne was very helpful and resolved my issues quickly and efficiently.
efficient service
efficient service. big help. thanks
Thanks Chyanne
Thanks Chyanne! Another issue with downloading photos from WB Harry Potter studio tour which Chyanne sorted out for us. Good response, and super friendly and helpful!
Chyanne was brilliant and resolved my…
Chyanne was brilliant and resolved my problem quickly and efficiently.
Great!
Chyanne was very helpful and responsive in troubleshooting my images from Legoland. Thanks so much!
We lost our receipt to access our…
We lost our receipt to access our online WB Harry Potter video but with the help of Chyanne of the customer care department, we were able to access and download our video. Thank you and well done!
Chyanne was very helpful in getting my…
Chyanne was very helpful in getting my images. The fact is that I am a tourist from Russia and I did not receive a verification code on my Russian number. Thanks to the support of an employee, I was able to download the photographs that I took at Rockefeller Center on the last day of their storage! I am very happy!
Excellent customer service from Chyanne…
Excellent customer service from Chyanne in dealing with my video query.
Chyanne was very helpful
Chyanne was very helpful, polite, efficient and fast with regarding retrieving my missing photos from the Top of the Rock.
Incredible service.
Thank you very much.
Top notch 5* service!
Chyanne at Pomvom sorted my query with ease and very quickly.
Highly recommended 🙌🏼
Sorted the issue with my photo
Took a while to respond to my initial email but everything was handled really smoothly after that
Quick response
The response from Tirath was fast and resolved the issue promptly.
I had lost my video pass …
I had lost my video pass and Tirath from the support group was able to retrieve all of them. His help is greatly appreciated
Great customer service
Chyanne was so helpful and found the pictures I didn’t buy on the day in uk Lapland. She was so nice and efficient- I’m very grateful for her help!
Have emailed this company 5 times now…
Have emailed this company 5 times now about the same issue and have only ever received one response which did not resolve my issue. Extremely fed up continually emailing them and not getting any reply.
Avoid buying Thorpe Park photo's as this is the company that supplies them and when the camera's are broken and you don't get pictures it makes it an incredibly poor experience.
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.








