I love the rates offered and the ease it takes to send money using Pomelo. Whether sending Gcash or international transfers, money is delivered quickly and secured. I would love it even more if Pomelo... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Mabuhay! I use Pomelo to send money to my loved ones back home in the Philippines 🇵🇭. I used my earned points to redeem Grab services in the Philippines 🇵🇭. So far... Vis mer
Selskapet har svart
Summary: Conversion rate has gotten worse, shipping problems, great app, polite customer service. When I first started using Pomelo, I noticed the conversion rate was not great, but it was go... Vis mer
Selskapet har svart
The best protected type of MC card that I enjoy using in the Philippines. It’s very versatile and can be used for all types of payment like Gcash, bank deposit, Lazada purchase and online utility bill... Vis mer
Informasjon om virksomheten
Om Pomelo
Skrevet av virksomheten
SEND MONEY, EARN POINTS, PAY LATER!
It's time for a better way to send money. With the Pomelo Mastercard® you can send now and pay next month, earn points on every transfer, build your credit and pay no transfer fees while supporting your family.
SEND MORE, GET MORE.
The more you send with a Pomelo Mastercard®, the better effective rate you’ll get. That means your family receives more for every dollar. No credit card fees, no cash advance fees, no foreign transaction fees, and no APR.
EARN POINTS ON EVERY TRANSFER
Only Pomelo gives you points whenever you send money home with debit or credit. Earn 1x Pomelo Points with any debit card and 2x Pomelo Points with your Pomelo Mastercard®. Convert your points into gift codes that your loved ones in PH can use for rides, food delivery, groceries, and more. MX redemption coming soon. Because sometimes sending a little extra joy makes all the difference.
BUILD CREDIT WHEN YOU SEND MONEY
Turn regular money transfers into a path to better credit. The Pomelo Mastercard® is the only credit card designed for money transfer, helping you build your US credit history while supporting family abroad. Your payments are reported to all three major credit bureaus.
HIGHLY RATED. HIGHLY TRUSTED.
Join thousands of families who trust Pomelo with their money transfers. We utilize the industry's highest level of security and your information is protected with advanced encryption. Your money is protected with fraud monitoring and biometric security every step of the way.
MONEY DELIVERED IN MINUTES
Why wait days for your money to arrive? With Pomelo, transfers are delivered in minutes, not days, to GCash wallets in the Philippines or bank accounts in Mexico or Philippines.
Need Help?
Visit our Help Center or contact Pomelo Support by emailing support@pomelo.com
Banking services are provided by Coastal Community Bank, Member FDIC, and are subject to the terms of a Cardholder Agreement. The Pomelo Card is issued by Coastal Community Bank pursuant to a license from Mastercard International and may be used everywhere Mastercard is accepted. Pomelo, Inc. is a technology services provider and administrator of the card program.
Impact to score may vary. Some users’ credit scores may not improve. Results will depend on many factors, including on-time payment history, the status of your Pomelo account, and financial history.
Kontaktopplysninger
P.O. Box 193425, 94119, San Francisco, USA
- 888.404.2729
- support@pomelo.com
- pomelo.com
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Har svart på 16 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 48 timer
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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Transfer not delivered
Transfer not delivered. Chat support can not provide cancellation email for undelivered transaction. No update. You have to constantly message them. Terrible terrible service. Agents are of no help. Please don't use their service. It's a pain.
19. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra Pomelo
We’re very sorry to hear about your experience and the frustration it has caused. Please reach out to our support team at support@pomelo.com so we can review your transaction and assist you further.
Pomelo is great and easy to use
Very easy to use and fast. I would recommend Pomelo to anyone.
18. august 2025
Svar fra Pomelo
Thank you! We're so glad you find Pomelo easy and fast to use, and we truly appreciate your recommendation!
Conversion rate has gotten worse, shipping problems, great app, polite customer service.
Summary: Conversion rate has gotten worse, shipping problems, great app, polite customer service.
When I first started using Pomelo, I noticed the conversion rate was not great, but it was good enough for me (I think it was around 2-3%). Now, it's horrible at about 6%, so I'm unlikely to use Pomelo going forward, if only for that reason.
Regarding the credit card, I wasted hours and hours of my time trying to get that, and I still never received it. After four attempts, I gave up.
The iPhone app is very solid and useful. I think it's the best part of the user experience.
Their customer service is very friendly.
12. august 2025
Svar fra Pomelo
Thank you for sharing such detailed feedback. We’re glad to hear you find the app solid and that our customer service has been friendly and supportive. We also understand your concerns about the exchange rate and your experience with the credit card; we’re sorry this has been frustrating. Your input is very valuable, and we’ll be reviewing it carefully as we continue to improve. For further assistance, please reach out to our support team at support@pomelo.com.
I like that I can send money to…
I like that I can send money to Philippines and pay at the end of the month. Good exchange rate, especially on larger amounts
14. august 2025
Svar fra Pomelo
We’re glad you’re enjoying the flexibility of paying later and the value from the exchange rate. Thanks for sharing your experience!
makes it easy to send money to fiancé…
makes it easy to send money to fiancé in manilla philippines
13. august 2025
Svar fra Pomelo
We’re happy to hear Pomelo makes it simple for you to support your fiancé in Manila. Thank you for your feedback!
Svar fra Pomelo
We’re thrilled to hear that! Thank you for recognizing our customer service.
Svar fra Pomelo
We’re happy to hear you’re satisfied with the service!
Easy and quick with high rate thank you
11. august 2025
Svar fra Pomelo
We're happy to hear that you found our services easy and quick, with a high rate. Thank you for your positive feedback!
Svar fra Pomelo
We're happy to know everything went smoothly and the funds arrived without delay. Thank you for your feedback!
Pomelo is a user-friendly app and…
Pomelo is a user-friendly app and provides outstanding money transfer service
7. august 2025
Svar fra Pomelo
We’re glad you’re enjoying the app and the service. We appreciate your feedback!
Quick n Easy
5. august 2025
Svar fra Pomelo
We're glad to hear it’s been smooth and hassle-free for you! Thank you for your feedback.
Svar fra Pomelo
We're happy to hear that sending money was a fast and easy experience for you. Thank you for your positive feedback!
Convenience and practical
Fast, convenient, and a practical offer for conducting remmittances to the Philippines.
2. august 2025
Svar fra Pomelo
We’re glad you find Pomelo quick, convenient, and a practical way to send money to the Philippines. Thank you for your feedback.
Svar fra Pomelo
We're glad to hear the process worked quickly and smoothly for you! We appreciate your feedback.
Svar fra Pomelo
We’re happy you’re enjoying your experience with us!
Awesome remittance service 😃
Pomelo offers great exchange rate and I like the card features 👌
31. juli 2025
Svar fra Pomelo
Thank you for your feedback! We're glad you're enjoying the great exchange rate and card features.
Svar fra Pomelo
Thank you! We're glad you find Pomelo efficient and trustworthy; that means a lot to us!
Svar fra Pomelo
Thank you! We're happy to hear you’re enjoying the fast service!
the crappiest company ever
the crappiest company ever. no debit cards work no credit card cards work. i pay off my balance instantly never raises credit limit. has the nerve to report to credit report my limit is maxed when in fact i pay it instantly
29. juli 2025
Svar fra Pomelo
We're sorry to hear about your experience. That definitely doesn’t sound like the service we aim to provide. We’d like to look into this further and help resolve the issues you’re facing. Please reach out to us at support@pomelo.com so our team can assist you directly.
Better Exchange Rate
I love the idea of having 30 days to pay what I send through Pomelo and I get more for every dollar compare to other money remittance.
1. august 2025
Svar fra Pomelo
Thank you for your feedback. We appreciate your support!
Dette er Trustpilot
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Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
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Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.