Polygon Leak Detection UK Anmeldelser 

One star would be too much. I read the reviews on here before I purchased the service. Maybe these people had good engineers or worse some of these
reviews are untrue.

I paid for leak and excavation as this is what my insurance company would cover.
After two hours the engineer calls me to say he has taken moisture readings, hasn’t put the heating on, where are the thermostats? No joke. After five hours (despite various calls from me to check on him and the heads up I gave him the evening before) he tells me some water is coming up through tile grouting (that wasn’t new news that was why I had paid Polygon) and to my amazement that he was leaving the property and they would return the excavate fee to me. So I am now out of pocket gbp500 with nothing to show for this and no further along with a fix. They were recommended by a local plumber. I expected actual leak detection draining the system down and using gas to find the leak and thermal imaging. My insurance company Aviva won’t cover trace alone so I am out of pocket. I paid for Leak and excavation specifically so Aviva would cover the entire cost.
Waste of my time and money. Britain is truly broken. This company proves it, quick to take your money and do not follow through with the service they say they provide on their website.
I have demanded a refund of the gbp500 trace fee (apparently management says they have reviewed and I can’t have it unbelievably) or a better engineer to come back and fix the issue. I am waiting for a call back from a Team Leader to further escalate this matter so hope to update this review further.
The rub is on top of the stress of trying to get this leak fixed I now have the stress of spending time and money now with Polygon (who don’t have a customer services director) to stick up for my consumer rights.

Showed great knowledge and skill, and solved the problem efficiently and with minimal disruption.

Got to me quickly. Was thorough in the fault finding; identifying then fixing the issue professionally and quietly. Fab job.

Very easy to arrnage a visit, and at fairly short notice.
Knowledgable staff who did a thorough survey and made several helpful suggestions

Frank Veerman has done an excellent job. We had a very difficult infiltration to find. And after all kinds of tests with cameras, smoke tests, liquid with colour and exploring all possibilities.... After a necessary drill in the exact spot he found the problem. We are very grateful for his excellent work. And very friendly.

Outstanding customer service, from enquiry to completion of survey and comprehensive report. Gave clear instructions to various options whilst completing their findings
Very satisfied

They charged me a fortune and did not manage to find my leak. Refused to refund.

The heating pipes in our extended C17th cottage are extensive and difficult trace. Polygon's engineers, with the latest tech equipment, did a superb job in discovering and mending the pinhole leak. When a further problem arose in the oil boiler they responded swiftly and found that too. The engineers could not have been more considerate in what was for us a difficult situation.

Great communication both from the office and staff on site. Neat and tidy work done. Results clearly explained. Couldn’t fault the service.

I agree with your review dated February 2024
Polygon is an AWFUL company to deal with. I too am insured with Direct Line who have instructed Polygon.
I am 81years old, my husband is 82 and in very poor health. It was an absolute necessity that my basement was cleared of 6ft of dirty foul water but Polygon took 3days to come and look at it but they allowed their operative only 2hours to do a huge job and he was totally inept - he left the house after 90 minutes with standing water and soaked carpets. All attempts to get a “timely response” as promised by Polygon were futile and I am still waiting to hear from them. They are deliberately unresponsive to people in real crisis.

Excellent experience with Polygon. Leo was very obliging in discussing and arranging the appointment at my parents' property. Stephen Irving attended site and kept me updated on his findings throughout the day. The leak detection report was emailed through within 24 hours of leaving site. Very efficient service and I wouldn't hesitate in recommending.

Richard

I have found Polygon to be exceptional, even in the event of an issue they were quick to respond and resolved the problem and located the leak in our system.

this message was deleted as it breaches privacy rules

Polygon are an excellent company to deal with. Professional, knowledgeable, straightforward and efficient. We used their services for tracing and accessing an under floor leak and effecting a repair. I would strongly recommend them to anyone needing a similar service.

Polygon operatives and admin. were helpful, honest, constructive and prompt. The reports were excellent.
This has created a very good impression of the company.

Kirk Matthews was brilliant, helping us after a flood at our home in north Norfolk. He is very knowledgeable, efficient and friendly and helped us get through an awful experience during the last 4 months.

Technician was great. Although the leaks were hard to find he tried his best and worked all through the day using different approaches. Explained what he was doing and possible causes. Would highly recommend.

Hardip from Polygon visited my mother's home yesterday - she's 93 and has not had hot water or heating for nearly two weeks. He was fantastically efficient, kind, clear in all communication, and after six hours minutely inspecting the property, the problem was uncovered. Within 24 hours, a full and clear report that we've sent straight to the insurance company and clear directions for next steps that we can share with our plumber. Highly recommended

Very professional and proficient service. A courteous and pleasant company to have dealings with. Lex Mens and Martyn Dixon, the technicians who attended and conducted the survey were equally professional, respected our home and did an excellent job. Whilst conducting their work in a very businesslike manner, they still had time to listen and answer our questions.
Altogether a surprisingly good experience in this day and age. Highly recommended!!