Polygon Leak Detection UK Anmeldelser 

Very efficient company to deal with, all costs were explained clearly. The technician who came out was friendly and knowledgeable and the report was provided within a couple of days of the visit.

I waited for several weeks before writing my review about this company, because my opinion about them is quite different from the average here, so I didn’t want to be overcome by emotions. My initial comment would have been “incompetent”, but that wouldn’t be fair: anyone can make a mistake. Unfortunately I ended up with a far worse opinion, but I need to tell the full story.
Polygon was introduced to me (from my home insurance company, Lloyds Bank (another company that I absolutely do not recommend: they are the real fraudsters in this story) as an “independent third party company which has worked on many cases of ours” and instructed to trace a leak in my house, which my plumber couldn’t find after days of testing my units and scratching his head. A leak that had produced a great quantity of water, damaging my wooden floors, in the end requiring to lift the the entire floor. Polygon’s mistake, in my case, was that they - thanks to their instruments - found that the area with the highest presence of moisture was located under my Jacuzzi bath, however, instead of performing a thorough investigation and trying all the functions of the unit (which would have lead to another finding), they fired some water to the corners of the shower-bathtub, making it spill over onto the floor and then hurriedly concluded that the seals were damaged. When the insurance consequently denied the claim, citing that “grout and seals aren’t covered”, I explained that the unit had been already tested but, more important, that this unit does not have any “seals”: it was designed and manufactured with a sort of overflow gutter around the whole perimeter to collect and divert back any accidental spillage and that a user could have made it leak constantly only purposely. I also declared that the amount of water that damaged the floor was too great to be justified by some occasional drops while showering: Polygon missed something, surely.
I called Polygon to ask for the full report because they produced - through the insurance company - a document containing a brief 3 second videoclip of water on the floor not showing the path, nor how it was obtained. I discovered that - while I was supposed to pay the excess to them - they weren’t a “third party” at all: I wasn’t their client, the insurance company was. They wouldn’t disclose any document directly to me.
Upset, but still thinking that it was simply a mistake, I asked them - through the insurance - either to produce a more detailed proof or to go again to my house and perform another test, because that couldn’t be the case, I was 100% sure. While I was denied all of them, reading the available document and speaking with my insurer about a previous damage that didn’t result in a claim, I was able to connect all the dots and recall the real cause: it was “under” the jacuzzi, however not a seal, but a pipe that was leaking a couple of months before and it was simply isolated by a previous building company, drying the area (not easily accessible) without assessing the full extent of water that had permeated the concrete.
I spoke to the insurance but, once again, Polygon refused to visit my house a second time to reassess their incomplete analysis… That was the moment I understood that it wasn’t a simple mistake defended with arrogance, but a dishonest plan to satisfy their customer: Ms Justine Marshall, the charlatan advisor of my insurance company.
I had to file a complaint to Lloyds, ask my plumber to visit my house again and to film (not for 3 seconds as Polygon did, but an extensive and continuous 6 minute video) that the shower wasn’t leaking so to clearly explain with images how it works. In the video you can easily see that, to obtain the excess of water to overflow, you must fire the shower spray in the corner and wait until the overflow gutter is full, no different from leaving the shower doors open and wetting the bathroom floor directly.
After the recollection of events even my current plumber, in fact, was able to determine the real cause of damage, finding and filming the disconnected pipes: if anyone presses the “sauna” button, this function doesn’t work, making any honest trace and access inspector think “where is the water which is supposed to create the steam, then?”
The insurance - forced by my complaint - admitted after 2 months that the non existent “seals” of the unit can’t be the issue but Polygon eventually came to collect their equipment left in my house and - without entering the property and assess the state of the leak - raised a “Completion of Drying Works” certificate… with no evidence!
While my house is cold, uninhabitable and I’ve been treated like a post master who stole cash, I’m still waiting, 5 months later, for the repair to be done.
My verdict - regarding Polygon - is ready, instead: dishonest.

After losing pressure in my central heating boiler, and no sign of a leak in the house, Jonathan came to detect where the problem was. He was very polite, friendly, and efficient, and eventually sourced the leak in a copper pipe. Unfortunately it is buried under the concrete floor in my utility room, and with a run of fitted units and a washing machine there. Another visit will be necessary to gain access and repair the leak. I can recommend this company, and would use them again. A big thank you to Jonathan, and also to Mark and Julie.

Experienced professionals that left with no mess and found the leak.
Thank you!

Excellent service, very professional and prompt. The engineer who attended was knowledgeable and helpful. Thank you very much!

Contacted Polygon to initiate a track and trace for a leak that had appeared on an internal wall. From the initial contact with Leo at their office he explained the process of what they would do and arranged for their engineer Stuart to visit and locate the leak and provide a full in-depth report including videos and pictures. This now enables me to move forward to arrange a builder/plumber to gain access to the area of the leak and fix.

Highly recommend this company as professional from start to finish.

£900 to find the leak ( tidily) and employing them for up to 8 hours after 6 hours they had exposed the leak which was a £2 push fit join between 2 pipes. No tools involved and a quick fix but they still insisted on charging £132 for the 2 minute repair. No goodwill from them at all.

Our technician Angus was a very polite person who respected our home and talked through the different things he was doing to detect our heating system underground leak.
We had a tricky case and he had to come out three times. There were some delays to his availability so we were without heating for about 3 weeks, which was stressful.
In the end, we had two lots of excavations through the concrete and plumbing work carried out on Polygon's advice, but the actual leak was not pinpointed by Polygon. Although we were only charged for one trace process by Polygon (thank goodness) we have had to pay a plumber for three sets of his work, which has added up.

Very efficient and accurate service from a very pleasant
and informative gentleman. Couldn't be more pleased with the service

James arrived on time, was very efficient and knew exactly what he was doing kept me up to speed with the problem he found. Very personable and professional

Your engineer knew what to do and did it!
A bit pricey, but got the job done quickly and effectively.

Excellent technician providing a Prompt service, very helpful and informative and very efficient service.

During the recent insurance claim we had to make on our home insurance policy due to a leak in our shower the insurance company (Privilege) arranged for someone from Polygon UK to come out to our home in order to trace and discover where the leak was coming from.

I received a call from Polygon to schedule an appointment for a member of their team to come out to our property and I was given a date and a time slot for the visit.

The young man from Polygon (Tom March) called an hour before he arrived to politely let me know he was on his way which we really appreciated.

Well what can I say about Tom? He was such a polite, helpful, knowledgeable and thorough young man and kept us fully informed of what he was doing and was happy to share his investigations and findings with myself and my husband. He used some very high tech devices to assist him in finding where the leak was coming from and took great pleasure in showing us what he’d discovered on his iPad etc.

Tom March certainly is a credit to his company and represented Polygon excellently and they are very fortunate to have such a wonderful and dedicated young man as a member of their team.

Thank you Tom for being such a pleasure to deal with and both myself and my husband wish you all the best in your career.

Best thing we did was have Polygon to source a couple of leaks we had in our home.
Previous plumbers couldn't locate them and it was costing us time and money.
You are asked to pay upfront and the engineers guarantee around 4 hrs to your job....more if needed.
Polygon use imaging cameras and gas testing equipment to name some.
We were visited by James, he was with us for over 4hrs and did a thorough job. He showed me readings from equipment, explained all procedures and advised on works needed to rectify things.
Everything is photographed and recorded. On completion you are given a comprehensive report complete with photographs and videos.
Very professional. We would highly recommend

Excellent service from Polygon. Range of available dates provided & they proactively followed up with earlier cancellation also.
Eddie the technician spent hours at our property trying via various mechanisms to locate the leak that wasn’t yet evident. Managed to locate it in a really difficult area tucked away and under the floor. Correctly predicted the cause and allowed our plumber to be able to fix it. So relieved it is sorted before Christmas.

very professional and thorough investigation of our leak problem, we are very grateful to the Polygon technician who attended our flats.

Very good service, arrived a little later than expected but Technician phoned to let us know. Friendly and explained exactly what could be done, and what would happen next.
Would thoroughly recommend.