Podbean Anmeldelser 373

Quickly resolved

Podbean kept the solution very simple, which was just what I needed. And they responded in quick time. Very impressive. Their instructions and guidance was exemplary in my opinion. I joined another podcast platform before podbean and the difference is clear that I make the right decision to change platforms

I haven't used the platform extensively however I did have to deal with their customer support on the matter of a copyright infringement. They were professional, prompt, and thorough, with good communication.

I'm new to the Podbean platform and as such, as I navigate around the platform, I have raised a number of support tickets. Honestly, astounded and the speed of response. Not only that - the detail and professionalism of the responses is incredible! Well done Podbean Team!

Could not figure out program. Said is was all in one easy to use for beginners. That's no true. After two hours of nothing but frustration. I wrote them and asked to cancel and get a full refund like their website or internet said and was told NO REFUNDS. Cancel before the next month or they will continue to take money out! I feel that this is unethical and they should be investigated for fraud!

I have used Podbean for several years because it's free, it has good/easy-to-use features, the number of problems is minimal, and when there is a problem, customer service is very prompt. Sometimes, a podcast will not update properly to display the new episodes, and when I contact the company about this issue, they resolve it promptly, usually on the same day.

to add insult to injury, after my review they asked for further details, I sent them as requested, and they disappeared again :D
now I read that they're based in las vegas... well, this says a lot :D ;)
#no250 venezuela make us dream!

I signed up, but the emails were irritating and irrelevant to me.
It then took my precious time to unsubscribe from the buggers!
3 times, failed.
I had to get in touch with the support team and cancel my account to stop them from emailing me.
I can get (and make) podcasts elsewhere, thank you 🤬😤

Friends
Team Support,
This Is An Ongoing Process For Me.

My Momentarily Observation Is Thus Far GOOD!!!

I, Feel At This Time
In Order For Me To Try Giving A More Accurate, Honest, Comprehensive And Helpful Review...
Is that I Need Continue This Journey In These Ongoing Conversations With The PodBean Team!

Some Of My Comments and or Objective Objective Observations At This Junction On This Amazing Journey!

This PodBean Team Response Has Been Prompt And Professional!!
In
My Personal Comment
They Have Been And Are Doing A, GOOD Team Job!!!
Sincerely,
Thank You PodBean Team Support!!!

The LORD GOD Willing
To Be Sure, I Will!, Be Privileged To Continue This Essential Conversation For Present And Future Practical Helpful Applications!!!

So refreshing to deal with a live customer service rep who understood my questions and responded quickly to resolve my issues. Thank you. So glad I made the switch to podbean.

Bert was very helpful. I received simple and detailed instructions that helped me resolve my problem quickly.

PodBean always helps me, thank you!

Fast to respond, clear and friendly narrative, and quick to check in on whether the advice actually helped solve the problem. What truly stood out, though, was their willingness to go the extra mile, nothing felt rushed or transactional. I genuinely felt seen, supported, and valued as a client.

Quick response and patience with me as like I said in my email I'm not computer savvy and unfortunately I'm doing everything on my phone.

I signed up only because my instructors were supposed to host a podcast here, but it never worked. When I went to cancel, I was denied a refund for being one day past the free trial. Leslie in customer support and Melody in billing were completely unhelpful, offering no flexibility or real solution. I ended up paying for something I couldn’t even use. This kind of rigid, customer unfriendly approach speaks volumes. I’d avoid this service, there are far better companies to support that offer better solutions when things don’t go as expected.

Update Dec 2nd: I reached out to podbean customer service and unfortunately there response was a front to seem supportive, but it has been found to lack intent. Not good customer service by any means.

Request was responded to in just a few minutes and the recommended solution fixed the issue immediately.

Very patient and thorough in answering my questions.

I always find Podbean friendly to work with and easy to reach. The are quick to fix any issue I may be having. Also, I find their platform user friendly. I highly recommend them.

Good customer service for my issues.