Plus260 Tech Solutions Anmeldelser 

264
•
TrustScore 4 av 5

3,8

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 1 av 5 stjerner

I invest in this company and ordered a jersey and non of which have been given to me, I am very frustrated because this was a year ago, these guys are scams and may God bless them with all they have d... Vis mer

Vurdert til 5 av 5 stjerner

Plus 260 tech is a company that has really helped me buy gadget accessories. I love the company’s organization and honesty. Their communication is equally impressive and they make me feel comfortable... Vis mer

Selskapet har svart

Vurdert til 4 av 5 stjerner

First and foremost, I came to know about plus 260 through a workmate who bought an iPhone. This built confidence in me to order my ultra 23. The experience has been good despite a slight delay on deli... Vis mer

Vurdert til 5 av 5 stjerner

Though I haven't received my order yet due to delays out of your control, I'm pleased to say that your customer services 're really excellent. Constant updates on the status of an order placed is th... Vis mer

Selskapet har svart

Informasjon om virksomheten

  1. Elektronikkbutikk
  2. også i
  3. Datautstyrsbutikk
  4. Fotobutikk
  5. Mobiltelefonforhandler
  6. Netthandelstjeneste
  7. Telefonreparatør

Skrevet av virksomheten

Plus260 Tech Solutions, an award-winning business is a customer service company that also happens to specialize in electronics. With our headquarters being in Lusaka, Zambia, we stand as a distinguished e-commerce and electronics retailer. Our commitment lies in delivering premium technology products at prices within everyone's reach, coupled with a firm emphasis on outstanding customer service and rapid issue resolution. Our story began in 2017, when our Managing Director, Mr. Mbuyoti Muwela, answered the technology needs of his family and friends in Zambia while based in China. Officially registered as a business in May 2020, we swiftly expanded to cater to the escalating demand for affordable technology products throughout Zambia. Our growth trajectory and dedication to excellent customer service have earned us a prestigious reputation, leading to our recognition as the Best Start-Up E-commerce Business in Zambia in October 2022. We have proudly served over 7,000 individual customers and a broad spectrum of high-profile corporate clients, including SOS Children's Village, Impala Terminals Zambia, NHIMA, Itezhi Tezhi Power Corporation, NWASCO, BongoHive, and AIDS Healthcare Foundation Zambia. These partnerships have solidified our status as a trusted technology solutions provider. Our online presence is strong with more than 200,000 site visitors and over 20,000 products sold. Guided by Mr. Mbuyoti Muwela, the Chairman of the Board of Directors and Managing Director, our team of 19 proficient professionals excel in various areas such as customer service, procurement, marketing, technical support, web and graphic design, operations, delivery, and HR. At Plus260 Tech Solutions, our mission is not only to earn global recognition as an e-commerce service provider that enriches stakeholders' lives with inclusive, affordable services, but also to provide superior customer service and swift problem resolution. We envision a world where our economical e-commerce services and exceptional customer care enhance everyday life experiences, paving the way for a fulfilling lifestyle for everyone. Remaining unwavering in our commitment to core values of customer-centricity, quality assurance, integrity, teamwork, good citizenship, and personal accountability, our online store, www.plus260.store, offers a wide variety of products, from mobile phones, tablets, laptops, computers, cameras and their accessories, to an assortment of non-electronic items. Designed for optimal convenience, our online platform enables customers to purchase tech and non-tech items from their homes, offices, or on the go. We handle the delivery process, ensuring that products reach our customers' doorsteps at no extra cost. Our dedicated sales team, adept at swiftly resolving issues, is available online or in person at our store in Salama Park, Lusaka, Zambia, from Monday to Saturday. We strive to simplify the shopping process, guiding customers to high-quality and cost-effective products, thereby creating a rewarding shopping experience for all. - BELOW IS A LIST OF OUR PRODUCTS AND SERVICES - Cellphones and accessories - Tablets and accessories - Laptops and accessories - Computers and accessories - Cameras and accessories - Photography equipment - Headphones, Portable speakers and Sound bars - Printers and accessories - ICT devices and accessories - Various non electronic products. Get in touch with us if you will need our services.


Kontaktopplysninger

3,8

Bra

TrustScore 4 av 5

264 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen tidligere historie av å be om anmeldelser

Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative

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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

3,8

Alle anmeldelser

(264)

0 anmeldelser i de siste 12 månedene

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Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 1 av 5 stjerner

Disappointing Quality and Service.

This was the second jersey I ordered from the site, and the quality was extremely disappointing when it arrived. This was particularly frustrating because last year I purchased one for K290.00, which was of much better quality than the K400.00 jersey I ordered this time. Furthermore, the customer service was extremely poor. I waited over three weeks without any communication. I sent countless emails, called customer service (their phone was off for over a week), and even emailed management—none of whom responded. I had to go so far as to contact a rider who once delivered a package to me, just to get in touch with someone from the team. Even then, I wasn’t given a clear reason for the delay or any believable reassurance. After many calls and messages, I finally received the product, but it was of poor quality. If I could give zero stars, I would, but since I can’t, I’ll give one star.

22. september 2024
Vurdert til 1 av 5 stjerner

Atrocious Customer service

Atrocious Customer service. I had previously taken down a negative review the last time because the plus 260 team eventually reached out to me after numerous attempts to get a hold of them and getting ignored. I'm convinced what really compelled them to communicate is mainly attributed to my negative review. I instantly took down my negative review because I have had excellent service from Plus 260 in the past and it was only reasonable to give them the benefit of doubt, however, the reason I got from the team seemingly sounded like a made up story. I'm wondering whether I should get a refund now because I'm utterly shocked and disappointed by the lack of communication or regard for my concerns. I'm starting to draw a pattern from the way I'm getting ignored and looking at how poor the service has been from the other reviews I've been reading, it's clear to draw a conclusion, plus 260 standards have really dropped.

23. september 2024
Anmeldelse skrevet uten oppfordring
Vurdert til 2 av 5 stjerner

Hello

Hello, I purchased the Samsung stereo headsets about 6 weeks ago. The product itself is a little iffy and I was surprised by the quality because most of the stuff I've gotten from you guys is top notch. And I've actually ordered these same headsets before and the quality was way better. The other thing was the bad service I received, which was weird because you guys always have amazing customer service. But this time I was basically ignored. There was barely any communication for my concerns (cause the headsets took a while, and I mean a WHILE, to come). I even reached a point where I thought they'd never come and I'd have to get a refund. I hate to write all this, cause like I said before, you guys have such great customer service but this time it was a let down.

1. september 2024
Vurdert til 1 av 5 stjerner

Atrocious service

They took 2 months to replace my phone screen, lost my phone camera, damaged my network antennae (and failed to fix it) and then failed to give me a refund.
On top of that, they rarely called to give an update and I had to keep calling throughout the process to find out what was happening. To date, they won't pick up my calls about a refund.

16. mai 2024
Anmeldelse skrevet uten oppfordring
Vurdert til 4 av 5 stjerner

First and foremost

First and foremost, I came to know about plus 260 through a workmate who bought an iPhone. This built confidence in me to order my ultra 23. The experience has been good despite a slight delay on delivery time. I think just improve on updates. When you give an updates, you are assuring a person to keep calm than remain quite for too long. The quietness creates fear and one can easily loose it.

1. juli 2024
Vurdert til 1 av 5 stjerner

Quality products but poor customer…

Quality products but poor customer service and they take forever to deliver what you order. Definitely wouldn’t recommend the store.

6. juni 2024
Logoen til Plus260 Tech Solutions

Svar fra Plus260 Tech Solutions

Dear Mulenga,

Thank you for your feedback regarding your recent order. We appreciate your acknowledgment of the quality of our products, but we're truly sorry to hear about your dissatisfaction with our customer service and delivery times.

While we strive to provide excellent service to all our customers, we acknowledge a delay with your order. We understand that this was frustrating and apologize for any inconvenience it caused. Our team is working diligently to address and improve our delivery process to prevent such issues in the future.

We value all our customers and their feedback. If there are any specific details or further concerns you’d like to discuss, please feel free to reach out to us directly. We are committed to making things right and hope to have the opportunity to serve you better in the future.

Thank you for your understanding and for bringing this to our attention.

Vurdert til 3 av 5 stjerner

I received my phone and i love it but…

I received my phone and i love it but it took longer than stated on the website and was not able to get through to the store when i needed to inquire.

15. juni 2024
Logoen til Plus260 Tech Solutions

Svar fra Plus260 Tech Solutions

Dear Seriter,

Thank you for taking the time to share your experience with us. We’re delighted to hear that you love your new phone!

However, we sincerely apologize for the delay in delivery and the difficulty you experienced in reaching our store for inquiries. We understand how important it is to receive timely updates, and we regret any inconvenience this may have caused.

Please know that we are actively working to improve our communication channels and delivery times to provide a better experience for our valued customers.

If you have any further questions or need assistance, please do not hesitate to contact us directly. We appreciate your feedback and your patience, and we hope to serve you even better in the future.

Thank you for choosing Plus260 Tech Solutions.

Vurdert til 2 av 5 stjerner

My cable died within two weeks of…

My cable died within two weeks of purchasing. It was the first time but disappointing nonetheless.

13. juni 2024
Logoen til Plus260 Tech Solutions

Svar fra Plus260 Tech Solutions

Dear Mutale,

Thank you for your feedback. We apologize for the inconvenience caused by the cable dying within two weeks of purchase. Please rest assured that we will make this right for you soon. Our customer service team will reach out to you to arrange a replacement or refund.

Thank you for your patience and understanding.

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