Plum Benefits Anmeldelser 

their customer service is incompetent and useless. Jhason Modena is a total joke and provided an automated response that didn't even address what i was asking! the hotel i am trying to book does not have a room the same name that is listed on plum benefits website and i even called the hotel to ask and they have no idea what room that would be if i were to book through plum benefits. and this customer "care" rep just closed the case without even giving me a chance to respond. WASTE OF TIME. do NOT book through plum benefits

I got access through my job and have to say it's a bit 50/50. The prices are good but at checkout they tack on these frigging fees for no reason, which eat into your savings. In most cases the discounts are so good that even with the fees you're still doing okay, but... why? In my last transaction, my wife wanted to pay for our trip and since she's not a member I wanted to know how that would work. Calling customer service was a mess. The woman clearly wasn't listening, asked me the same thing multiple times, offered advice that I'd told her I'd already attempted, and offered a price that was more than I had in my cart. I ended up figuring it out myself and checking out successfully.

This hotel room was totally unacceptable. It had stained towels, stained sheets, four pillows each a different size. The bed itself looked ragged, as if it had been slept on. While the room appeared clean, it had dusty corners, edges, lamps full of dust & a broken emergency lock. I even had to use the bench to block the door overnight. On top of that, there were machinery sounds though the walls in the evening & the morning. Had to leave & stay elsewhere after one night, even though 4 nights were paid for. Plumb Benefits refused to provide refund or credit for any nights.
This hotel, as well as, the seller, has a responsibility to provide suitable service. They failed horribly & refused to do anything to make it right.

I DO NOT RECOMMEND THIS COMPANY.. I tried booking a fishing trip through the site.. Dana Wharf Sportfishing kept canceling my trip and then asked if I wanted a refund but NEVER gave it to me.. Even with all the proof I sent, they denied my refund request which for the consumer they DO NOT PROTECT US so I don’t advise you to spend your hard earned money with them

Found my tickets! Great seats available for my show and it was so easy to click through, choose seats, and purchase. I love this site!

I was attempting to book a hotel room and it allowed me to put it in my cart, but when I went to check out it told me the room was not available. I looked on the hotel website and it was. I even tried different room types, same thing.

It would be nice for you to not offer the rooms in the search results.

I bought my tickets on March 28, 2024 for The Jacksons concert on March 30,2024 at the Venue Thunder Valley Resort. I did not receive my tickets and I missed the concert. I am very disappointed. to say the least!!!! I'm requesting a full refund of $222.00. I did not attend the concert. my suggestions to your company is to provide good service to your customers. I am a member of Travorium. I plan to report this incident. Extremely dissatisfied. Rozena Del Mar

I made a reservation by mistake for 3/29/24 until 3/30/24 and I need it for 3/30/24 to 3/31/24. When I call to change the date I was told if I do it I could not do it unless I forfeit the money used for the wrong reservation. I am very disappointed.

My electronic tickets for Cirque du Soleil (Order Number: 34863277) could not be read by the scanner at the venue. I called customer service and re-entered information to get a code and reprint the tickets. That did not work the first time or the second time I tried.
I spoke with the representative in customer service for about 25 minutes - or until the venue had already begun more than 5 minutes prior.
Customer service tried to be helpful and send a request for reimbursement of the tickets and the $20 parking fee.
Today I was notified that they exhausted all attempts to get a refund but were unable to do so and this request has been closed and they will no longer respond to information requests on this ticket.

For one night stay and pass hotel maybe. Very old facility. City view. Pool is little. Expensive for the quality of the hotel

Plum Benefits made it easy to select the date and type of ticket we wanted. Ordered tickets for the whole family (10 people)!
We liked the ease of ordering, the clear instructions, and especially the savings!

Resort fee of $98 not disclosed until AFTER you book AND if you cancel, you get ZERO refund.

Order id: 35013815

Do not book anything from Plum Benefits! Stay away from them! This retailer deserves zero stars. I purchased tickets to the Daytona500 and the event got cancel for the date it was originally set for, Sunday, February 18th. While the event got reschedule for the following day in the evening, it can't be expected that everyone would drop everything and stay for the new date and time. We had work and kids to return to so no room for flexibility. As a matter of fact, Pitbull was schedule to perform during the original date of the event, but had to be moved to the 2025 Daytona500 event because he couldn't make the postponed date. As many other people couldn't. Yet, after 5 phone calls, that were about 1 hour long each time, and three emails Plum Benefits refuses to issue a refund. Although, I have communicated and provided them with proof, as requested, that NASCAR issued refunds to people that couldn't attend the postponed event through filling out a weather form on NASCARs website, Plum Benefits reps refuse to issue a refund. They further argue that because the event was rescheduled and not fully canceled they can't do anything. Needless to say, I will never do business with this Company due to their unwillingness to help a customer.

This company is incredibly disappointing. They engage in scamming practices and refuse to issue refunds. Even one star is too generous for them. I strongly advise avoiding them altogether.

Purchased Tickets for a show without any disclaimer about a partial view. Partial view tickets were being sold at box office the same time of the purchase by a half of the price paid.
Called customer support and was informed tickets would be adjusted the day before the event with new tickets. No tickets received the day before the event and customer service saying it wasn’t approved! Plum Benefits is Misleading customers !!!!!

Customer service is excellent. Anytime I've had trouble booking a room in a hotel they've always been very helpful.

Rented a vehicle. Flight delayed and the rental counter was closed. I wanted to book with another rental agency. It took 5 calls and me almost being in tears to get someone to help me!!! Thanks for the refund..however the customer service is deplorable!!! I will never use this service again.

We purchased 4 tickets to a comedy show coming to New York next weekend. Upon payment and receiving the tickets, we clicked on the share tickets button to send my sister-in-law her two tickets. I took a screenshot of the email I sent it to, just to make sure I had proof of sending the tickets to the correct email. My sister-in-law has not received the tickets.

We have been calling Plum Benefits for weeks, asking them to help us retrieve these two lost tickets. Every phone call is only met by a call technician telling us it will take 72 hours to solve. It's been a month, and nothing has been solved.

We are now 8 days away from the concert date. What we are asking for is simple; help us retrieve our tickets so we can enjoy the show, or simply reimburse us our money. Plum Benefits has refused to do either until this point.

DO NOT use this company - the customer service feels like a scam. We will report back in the next 8 days based on what happens, but we are very disappointed.

UPDATE: Plum Benefits has replied 6 hours ago on this review board that their managers are looking into it. However, we have received an email from Plum Benefits at 10:30pm last night that reads: "We are unable to confirm where your tickets are... Regrettably, the refund is unable to be issued... Please be advised that this case has been closed."

Pretty shameful that you closed our case last night via email, but you are on this public review board acting as if you are looking into the matter. We have elevated this case to our credit card company, and Cap One investigators will file a dispute on our behalf. Shame!

I made a car reservation with a pick up time of 12pm. However, my flight was changed by the airline so we are arriving at 10:00pm. I called to ask if they are able to change the pickup time for me, since I cannot do it myself. Only to be told I need to cancel and rebook at DOUBLE the price now.

I found tickets for a Broadway show at a great price and the seats were front row.