PizzaExpress Anmeldelser 

The pizza express next to Trafalgar Square was very good. Shout out to Ellen who was an amazing server. All the best with the opera singing!

We ordered a gluten free double American cheese pizza and an original base smoky chicken bbq pizza. The food was delivered by deliveroo ice cold. The base of the bbq chicken pizza was so thin and tough I couldn't cut it with my knife. Nope... they weren't pre-cut either. It was tough as leather. There was so much bbq sauce that's all you could taste. And they're not cheap either. Never again. Worst meal I've ever had.

ZERO STAR is what it should be. TOWER PARK Pizza Express is beyond shocking. Dirty Tables. Lazy staff. When we asked why the service is so bad and no staff around we were told they were all on their break…..The food was soggy and 2 orders never arrived. Will never ever go back.

AVOID BASINGSTOKE! After an hour and half wait with two young children, they gave them uncooked pasta! Staff hardly come over and the managers were too busy stuffing their face with pizza! This reminds me of why I don't come here.

Our favourite family restaurant in Macclesfield. We always get great service, the staff are friendly & foods always super yummy! Cole has served us another time and always goes above and beyond.

1hour 45 mins for a table of 7 .. really bad service, so slow , didn't take the order properly as she was rushing us as we were giving her the order , got order wrong... couldnt split the bill into couples. Had to pay the whole bill as one.... pizzas were nice but the lasagne was a cheep ready meal, not meat in it ,and so watery. Service charge was added, why ? It should be upto the customer. Have complained but as I dont have the receipt they won't help me with my complaint
Disgusting service and customer service after .. Plymouth one by Theatre Royal

We had lunch there today. We intended to eat inside, but found the kitchen counter staff were quite noisy handling the crockery and implements etc. We decided to sit outside, luckily it was sunny.

We had an issue with a pizza we ordered, not 100% your fault and your Manager offered to replace it with a different one.

When paying we had problems trying to use our vouchers and your Manager called Tesco on our behalf and we eventually sorted it. In the meantime he gave us two complimentary coffees whilst we waited for Tesco to do what was needed.

All in all, excellent service from the Manager and his team.

Very disappointed and unhappy with my experience at Pizza Express with my Grandchildren.

We were first forgotten!!
Shown to our seats then waited over 20 minutes before the second staff member took over and took out orders we hadn’t even got a drink at this point, Then we ordered and waited another 25 minutes with no sign of our food and I had to chase up staff to ask where our starters were!!
Then we were given only 1 starter instead of 2 that we ordered and again I had to highlight that I should have had 2 starters
Finally we had our mains but it was a very stressful experience with 2 children expecting them
to wait 45 mins is unrealistic and if I hadn’t promised them a treat I would have made a huge fuss and walked out.
Even with my Tesco vouchers reducing the cost that’s not the point, what should have been a lovely experience ended up being a bad one.

Very disappointing experience and poor value for money
I recently visited Pizza Express in Street with my wife and her friend, who is a chef in Weston-super-Mare. Unfortunately, what should have been an enjoyable meal turned into a very disappointing experience.
We ordered two Lasagne Classica dishes. The menu describes the lasagne as containing slow-cooked beef, mushroom and tomato raga. However, none of us could identify any beef or mushrooms in either dish. My wife's friend, who is a chef, also questioned the contents of the lasagne.
We raised this with the restaurant, who offered to make two replacement lasagnes. We declined because we already had two dishes that appeared to have the same problem. Instead, we suggested they cook another one and check it themselves. The chef suggested that perhaps the beef and mushrooms had been very finely ground down.
We did not find this explanation satisfactory. We suggested that the dish should perhaps be removed from the menu or the description reviewed until the matter could be investigated. We were told that this could not be done because it was company policy.
We also ordered an Americano pizza with additional pepperoni, chicken, ham and red onion. The meat toppings were charged at £2.50 each, with the red onion costing £1.50, making the pizza approximately £25.
For that price, we were extremely disappointed with the quantity of additional toppings. There appeared to be approximately one piece of ham, two small pieces of chicken and three pieces of pepperoni, along with the red onion. At £2.50 for each additional meat topping, we expected considerably more.
We appreciate that eating out costs more than buying food from a supermarket, but we are happy to pay restaurant prices when the food, portions and service justify them. On this occasion, we felt the quality, quantity and value for money simply weren't there.
Unfortunately, the way our concerns were handled by the staff also added to our disappointment. We felt that our concerns were not properly addressed or investigated.
As a result of the poor value for money, our experience with the food and the way our concerns were handled by the staff, we will not be eating at these premises again.
We hope Pizza Express management will take these comments seriously and review both the Lasagne Classica and the portioning of additional toppings, as well as the way customer complaints are handled.

We went for lunch to celebrate A level results and encountered the worst service we’ve ever experienced in the Hitchin restaurant. It started by being ignored for 10 minutes (despite booking a table), the service was slow and the attitude abrupt. We raised an issue with a manager and were treated with aggression, defensiveness and rudeness. This is the first time we’ve ever felt the need to leave a Trustpilot review about restaurant service but it left us feeling shaken and turned what should have been a celebration into an upsetting experience. We will never go back and would advise to avoid.

My whole balance was taken off my voucher but they won’t warn you even though you ask if it’s ok while still at the restaurant.
When you later realise, you will have to beg for your own money back.
Then you will be spoken to like you did something wrong.
Won’t ever go back now

Ordered from local store and they forgot childs meal. That was bad enough but customer service were very bad at dealing with the issue. They offered a free kids meal on my next order. That doesnt help when I have a kid who's hungry and I have given them my adult meal!

Had a meal in the Bury St Edmunds branch on Saturday and the food was lovely, always the best pizzas around, along with their chicken wings (lemon & herb) and cajun prawns, all of it so tasty. They always have plenty of staff on who are so helpful and polite, especially Emma & Jason, who both go that extra mile to make you feel comfortable and make your evening enjoyable. Have been coming to this branch for years now, but recently had a serious illness so had a year or so without going, but was so happy to find, nothing had changed with the food or the service, definitely going back.

One star because I can’t give none! Pizza Express Wembley Park was a huge disappointment😩 We were pleased to find an unreserved table on a busy concert day and that accommodated gluten-free. Well, our enthusiasm was soon quashed. After 45 mins I asked where our food was (just two pizzas) and was told the wait was 45 mins; not told at time of ordering but we weren’t in a rush. This server said she’d check and never returned. We watched others who arrived long after us receiving and even finishing their food while we waited. When it looked like our order might be being given to a table nearby who were saying they hadn’t ordered yet, this was at about 55-60 mins, I asked the server if it was ours and if not could he check on ours. He appeared to ignore me and walk away as he didn’t acknowledge me, but he did speak to the server who took our order who looked confused at our table then immediately appeared with our plates; how long had it been sat waiting to be delivered? Anyway, turned out the GF base was so undercooked you could pull the raw dough with a knife. We reported this but received no apology or feedback about how long another would take to be ready meanwhile the other pizza was eaten as it would have gone cold. About 10-15 mins later the second GF pizza was delivered, and again was undercooked. We complained and were told that’s the way they come as the dough isn’t prepared on-site; I pointed out this was a cooking issue not a dough issue. We asked to speak to a manager as, at this point as now had no time or desire to wait for another so I was just eating the topping. Manager did try same explanation and I pointed out again a cooking not dough issue. I had to say I wasn’t going to pay for it; this should’ve been offered for their error and some other compensation should probably have been offered while we waited for the second pizza, with an apology and perhaps a free drink while we waited. Nothing. Zip. Even though manager apologised and changed he bill, he didn’t seem to care and four other servers involved in these conversations couldn’t have been more indifferent. The only tip we leave is for future customers - this Pizza Express experience was awful and will likely mean we won’t ever go to another Pizza Express again. Some serious customer service training is needed, and perhaps some cooking guidance for those in the kitchen.

The new pizza express spalding , on arrival we waited a group of young staff members , were behind the bar on there mobile phone .. until eventually we were seated , we had to wait quiet awhile to eventually be served to which the young waitress said oh as no one taken your order yet ! When the mains arrived to say they were poor was an understatement.. the pepperoni pizza had 2 tini bits of pepperoni on the top of each pizza , hardley any cheese , no one came to our table to ask of everything was ok ! My pasta was not even a child portion , I did ask for the manager , that was a waist of time …. At no point did he want to listen to what I had to say and at no point did he apppolgise about the terrible service and terrible food … he was not the pleasantest of men ..

Raw base, pizza was tasteless. Appalling.

This is our second visit to Pizza Express at Springfields shopping centre in Spalding, once again we thoroughly enjoyed our food and the service that we’ve enjoyed when visiting.
Our waitress this evening was the delightful Jamie and very attentive Jack, first class!
They were however almost eclipsed by Florence who remembered us from our first foray into this establishment , once we were seated she came across to our table, welcomed us again, asked us how we were both keeping etc, you really must put her at the front of house, if I still owned my restaurants, I would be trying my very hardest to poach her from you.

We've just been to the one in Telford (by the cinema) - it was one of the worst experiences ever, the service was truly dreadful (although the young lady doing the cooking seemed pleasant enough). The young man 'looking after us' was clearly not happy in his work and did not once smile or do anything at all to ensure we enjoyed our visit. When he came over to do the obligatory 'is everything ok with your food?' question he clearly did not want to hear anything negative because he said nothing and told no one. One of the pizza's was barely warm and the spaghetti bolognese sauce had about 1% meat in it. He kept vanishing and ignored two sets of folk waiting at the door, when I drew this to his attention he did not look at me but said 'well, if I wasn't the only one on tonight' and that was that (he was not the only one, there were two others, one of whom brought our food to us). Those customers left (lucky them). The toilets were ok but there was no water coming out of the taps and we had to use the disabled one. The gents WC was completely out of action. The bill was brought to us on the most disgustingly dirty small plate - it looked like an old ash tray. On looking up reviews it's clear we should have done our research as many many others have had similar experiences. Such a shame. Pizza Express used to be a great place to go. We won't be going again.

My partner and I went for lunch at Pizza Express, Gunwharf Quays, we ordered the half and half pizza which was on offer. When it turned up it wasn’t half and half, it was two thirds one topping and barely a third of the other choice, so we reluctantly sent it back. But when the second pizza came out it there was even less of the third. We couldn't wait any longer, we were too hungry after waiting. The man who served our table was great, he agreed both pizzas hadn’t been prepared properly and that the second one was even wirse than the one we sent back. The manager also agreed and reduced our bill for the inconvenience. But that isn’t what we went there for. I wanted to speak to the chef to ask why he did that to our pizza, twice. It was clearly done on purpose.

We both work in hospitality and would never risk our company’s reputation by doing anything like this. Maybe the chef was having a bad day, but to take it out on your company’s customers is the wrong thing to do.

Hitchin branch - End of an era! We have always loved to come to Pizza Express for family celebrations etc but no more. What has happened to this chain? Left waiting 1.5 hours for food whilst we watched many, many Deliveroo and Uber Eats drivers pick up orders and leave. Then they ran out of dough . You are insulting your paying customers giving the impression that deliveries are the priority and we shall not come again. Greed, I feel for your staff who are all trying so hard to keep customers happy while you build your takeaway business. This has gone terribly wrong!