Honest Burgers Anmeldelser 

187
TrustScore 2.5 av 5

2,7

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Se hva andre synes

Vurdert til 5 av 5 stjerner

Perfecte service. Goed eten. Mooie locatie onderaan de Towerbridge langs het haventje. De man die ons bediende was super vriendelijk. Hij liet mijn man eerst een speciaal bier proeven voordat we best... Vis mer

Vurdert til 2 av 5 stjerner

I went to the Covent Garden one I requested to sit outside as it was a sunny day but was told it would be better for me to sit inside! Then the explanation of the menu by the guy was fine, then a woma... Vis mer

Vurdert til 1 av 5 stjerner

Ordered a cheddar burger and onion rings via Uber Eats and was bitterly disappointed. Onion rings were completely soggy and the burger was raw in the middle, despite ordering ‘medium pink’. If that’s... Vis mer

Vurdert til 1 av 5 stjerner

Ordered via Ubereats for South Kensington branch . Took longer than expected for food to arrive and all 3 burger meals and onion rings only just warm. Ordered one meal without rosemary salt - hate... Vis mer

Informasjon om virksomheten

  1. Hamburgerrestaurant
  2. Britisk restaurant
  3. Leveringstjenester
  4. Matlevering på nett
  5. Takeaway

Skrevet av virksomheten

It’s been over 10 years and we’d like to think we’re now pretty good at burgers and chips. It’s been a bit of a blur, a lot of hard work, but that’s been half the fun. Good enough just isn’t good enough here. We don’t mean to brag but we’re all about top quality beef, the best potatoes and good times. Don’t just take our word for it though, we’ll let our food and people do the talking. After all, we’re Just Being Honest… From day one, we wanted to make the best British burgers on any menu, anywhere. So we spent time getting to know the best butchers in London. And we’re butchers too. We’ve opened our own butchery so we can make the burgers we’d always dreamed of. Our way. From scratch. Our beef comes from British native breed cows farmed in Great Britain & Northern Ireland. They’re grass-fed and well looked after with space to roam in the fields during spring, summer and autumn and only see a barn when it’s too cold outside during winter. We’ve also got our own butchery, making our burgers from scratch every single day.


Kontaktopplysninger

2,7

Under middels

TrustScore 2.5 av 5

187 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen tidligere historie av å be om anmeldelser

Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative

Har svart på 41 % av de negative anmeldelsene sine

Svarer vanligvis i løpet av én måned

Slik bruker virksomheten Trustpilot

Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

2,7

Alle anmeldelser

(187)

51 anmeldelser i de siste 12 månedene

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Vurdert til 2 av 5 stjerner

Covent Garden great good rubbish service!

I went to the Covent Garden one I requested to sit outside as it was a sunny day but was told it would be better for me to sit inside! Then the explanation of the menu by the guy was fine, then a woman came up who I told we were ready to order and then went through a lengthy and consisting ordering process. Despite telling her no meat I’m a veggie the dirty fries came with meat on them, when I reminded her of this she said she would swap them out and then charges me for both! Food was delicious - paneer burger with the curry mayo gorge and the chips. Would never be back or recommend though. Service was more Mac Donald’s rather than Ramsey.

17. juli 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Perfecte service

Perfecte service. Goed eten. Mooie locatie onderaan de Towerbridge langs het haventje. De man die ons bediende was super vriendelijk. Hij liet mijn man eerst een speciaal bier proeven voordat we bestelde. Als je hiernaartoe gaat, heb je 1 uitdaging,.welke burger moet je kiezen??. Wij gaan vanavond terug, om nog een keer te genieten van deze ervaring.

16. juli 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Excellent - well worth a visit!

We regularly eat at the Portobello Road branch of Honest Burgers, and the service is consistently excellent. Neviyu and Abbey are fantastic ambassadors for the brand-they're always welcoming, friendly, and remain calm, professional, and polite, even during the busiest and most stressful times.

Their outstanding customer service makes every visit enjoyable, and it's one of the main reasons we keep coming back. I would highly recommend a visit to anyone looking for great burgers and exceptional service.

9. juli 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

COELIACS BEWARE!

Went to the Old Street branch (Baldwin Street, London).
I'm a Coeliac, so i told them and checked again once the food turned up that it was gluten free and was told that it was. Having eaten my burger and fries, I then had to run to the toilet 3 times!! Luckily I had painkillers with me to help with the pain. Previously I have been to other Honest Burgers restaurants and been fine. This one was a dreadful visit, though the people serving were pleasant. If you are a Coeliac...don't risk it!!

5. juni 2026
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Svar fra Honest Burgers

Hi there, thank you for your feedback, we'd like to look into this for you. Please could you email oldstreet@honestburgers.co.uk with the date and time of your visit and your experience.

Vurdert til 1 av 5 stjerner

Awful chips no rosemary salt!

5 of us went to Honest Burger Covent Garden today. Burgers were lovely but the chips looked like they’d sat out for quite a while. Dry and cold. There was no rosemary salt on any of our chips. Last time we went to Honest Burger it was lovely. So disappointed this time.

So I’ve had a reply from Honest Burgers. So fries cost £4.20 and there 5 of us. None of us had the Rosemary salt and all weren’t nice. I’ve had a voucher for £10. Fries totalled £21 if bought on their own. I don’t think this is good enough

4. juni 2026
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Svar fra Honest Burgers

Thank you for your feedback, please could you email us with the detail including the date and time visited? coventgarden@honestburgers.co.uk

Vurdert til 2 av 5 stjerner

Awful Burger

Awful Burger. Full of gristle. Wow! The 2 stars are for my waitress, she was lovely, the chips were ok. Very disappointed.

28. mai 2026
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Svar fra Honest Burgers

Hi there, sorry to hear you did not enjoy your experience with us. Please could you email bristol-cribbs-causeway@honestburgers.co.uk with the details of your visit including the time and day so we can look into this for you?

Vurdert til 1 av 5 stjerner

Not honest but halal

When honest burgers first started serving on uber around a couple of years ago I used to order from them as it was an alternative to halal selling outlets but they started selling halal yet call call it honest beef?! Why is one religion’s approved slaughter being imposed on others who are against this type of ritual slaughter which also causes suffering by slower death?!

8. mai 2026
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Svar fra Honest Burgers

Hi there, our beef is not halal, it is only our chicken that is halal. Thanks

Vurdert til 1 av 5 stjerner

Honest Burger Take Away got worse

I have been a customer of Honest Burger for many years but in the last 6 months the quality of the take away burgers has been very bad. I order a blue cheese burger and a vegan burger and a smashed cheese burger. The meat was burnt on the outside and dry and chewy. The bread tasted hard and dry. out of the 3 burgers none tasted good.

8. mai 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Camden

Camden. One gluten intolerant and one imniosuppressed customer. Ordered onion rings, fried chicken burger with GF bun (hard and burnt) and the house burger (well done) Fries were like they had been reheated, shrivelled cold and not seasoned. Burger was ordered well done, but left blood on the plate and bun. Left 3/4 but the manager wiped our bill as we couldn't eat it. Guy on table next to us ordered no onions as he had an allergy. Burger came out, had onions in! He'd eaten half and was shouting he was going to be sick now! Horrible experience. Will not return. Thankfully the lady who wiped our bill was very understanding.

3. mai 2026
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Vurdert til 1 av 5 stjerner

Came to the restaurant the other day…

Came to the restaurant the other day with a friend and was very unhappy with the service received and racist comments made towards us by the front of house girl with glasses and blue eye glass chains, not sure if she was a manager or not but my friend wasn’t sure on what to order so we needed some more time before ordering and when the girl came back the 3rd time she called my friend a weird N***A just because he wasn’t sure on what to order we could see she was getting frustrated because of how busy the place was but that’s no excuse for my friend to recieve that kind of abuse, a message to all if you see that girl then do not let her serve you

2. mai 2026
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Svar fra Honest Burgers

Hi there, please could you email cambridge@honestburgers.co.uk with the details of when you visited so we can look into this please?

Vurdert til 2 av 5 stjerner

Great staff service, poor food

Great staff service, the honest burger i found was pretty tasteless as medium pink. Mcdonalds does a better burger than them if im being honest. Maybe bad luck lol

28. april 2026
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Svar fra Honest Burgers

Hi Jenifer, thank you for your feedback. Please could you email us the details of the restaurant you visited and the date & time so we can look into this? contact@honestburgers.co.uk

Vurdert til 5 av 5 stjerner

Amazing smashed fresh burgers (and they…

Amazing smashed fresh burgers (and they are fresh, you can tell) at a great price considering its a Resturant in London. A sit down service meal and drink for just over 20 pounds, cant get much better. The burgers are so so tasty with great fillings and melt in your mouth taste and great flavour. I note some reviews complain of raw, you do get a choice how you want them cooked, and medium with a bit of pink middle was fine for us. The Rosemary salted fries are sublime original and the best chips we have had. The service can appear slow, but when the resturant is full at peak times, what do you expect?, would you rather go somewhere no one is as thats not a good recommendation is it. From what we saw the staff were all working incrediably hard and professional to get the food to your table as quick as possible, and I would not say the wait was any longer than any other busy resturant we have visited in London. Overall excellent service, excellent staff, excellent price, excellent food . We visited Honest Burgers in South Bank.

22. april 2026
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Svar fra Honest Burgers

Thank you so much for your feedback, we hope to see you again soon!

Vurdert til 1 av 5 stjerner

HONEST BURGERS WESTFIELD FIRST DAY OPENING

I was told by Honest burgers staff that they were doing free meals for the whole day since it’s their first day opening. After i did my bits, I went there and found it almost empty at peak time (15:00). The man I assume was the manager, saw me walk and quickly rushed to the front whilst I was being served by a host. He asked me how he can help and I said I was told there was freebies for the day. He said no that was for limited time. I said this is what i was told by staff. He simply shook his head and said no. After sometime, I saw someone coming out and asked them if it was free and she said yes but she described the food as ‘mediocre’

9. april 2026
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Svar fra Honest Burgers

Hi there, thank you for your feedback and apologies there was confusion around this. Please could you email westfield-shepherds-bush@honestburgers.co.uk so we can look into this? Thank you

Vurdert til 3 av 5 stjerner

Ok this one is about the Rewards scheme…

Ok this one is about the Rewards scheme HB has been running lately. My beef with it is that the app is intentionally keeping important details of the conditions away from users. Example: the 15th anniversary £5 off is only applicable for the purchases >£15, the `free drink` is always the lowest cost drink, not the one that you choose as `free`. For some reason I find out all these details only after I've paid and applied the rewards. Neither app nor the staff make it clear. I get it, rewards are a promotional mechanism etc etc But it doesn't feel `honest`. So much so that in 7+ years I've been buying burgers at HB (having endured oversalted/cold/undercooked food) this is the one thing that finally made me leave this review.

29. mars 2026
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Svar fra Honest Burgers

Thank you for your feedback on our rewards program, we are speaking with our platform providers to better show the T&Cs on the app. I will pass your other feedback on to the team.

Vurdert til 1 av 5 stjerner

The waiter on the door asked how many…

The waiter on the door asked how many people and I told him two. He then said 15/20 minutes and closed the door in my face. I have used Honest numerous times and won’t be going back. Sort your rude staff out Honest

30. mars 2026
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Svar fra Honest Burgers

Thank you for your feedback and sorry to hear you did not have a good experience with us. Please could you email contact@honestburgers.co.uk with detail on the date, time and restaurant you visited so we can look into this please?

Vurdert til 4 av 5 stjerner

Awful fries

I have just had lunch at the Reading branch of Honest Burger. The service was great, as was the lemonade. My Chimichurri burger was delicious. The fries, however, were awful, really dry and tough. If I had to guess, I’d say they were reheated. I left at least 80% of them and the waiter didn’t even comment,
I guess that is normal.

23. mars 2026
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Svar fra Honest Burgers

Thank you for your response and thank you for the feedback on your chips. Please could you email reading@honestburgers.co.uk with more information about the day and time you came as our chips should not be reheated so we'd like to look into this.

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