Pippeta Anmeldelser 

163
•
TrustScore 3.5 av 5

3,6

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 1 av 5 stjerner

Ordered a breast pump and after a month the motor stopped working. The shop I bought it through, contacted Pipetta and got a new motor sent. One month later and it’s done the same thing. The motor get... Vis mer

Vurdert til 5 av 5 stjerner

The Nip Cups saved my breastfeeding journey. I never took much notice how much friction was happening between my nips & bra until I started using the cups. I purchased the Triliminate set which is... Vis mer

Vurdert til 5 av 5 stjerner

I am really impressed with this pump, the box came with so many spare bits and for the price it’s absolutely excellent. I used another more expensive brand before which kept going off constantly in my... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

I am so impressed with this pump. With two other children under 5 and a baby on NICU I needed a pump that was hands free so that I could pump during play and travel. This is far more gentle (hospital... Vis mer

Informasjon om virksomheten

  1. Mammabutikk
  2. også i
  3. Babyutstyrsbutikk

Skrevet av virksomheten

Pippeta is an award-winning mum-run Mother & Baby brand created to make feeding easier with products that are simple to use, simple to buy, and simple to get support for. It takes a village to raise a family. Think of us as your neighbours.


Kontaktopplysninger

3,6

Middels

TrustScore 3.5 av 5

163 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

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3,6

Alle anmeldelser

(163)

31 anmeldelser i de siste 12 månedene

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Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 5 av 5 stjerner

Currently on day 2 of using the pump

Currently on day 2 of using the pump. Extremely impressed - wasn’t sure what to expect but it’s super powerful. Super easy to take apart and clean! Possibly will purchase another so I have 2.

28. mars 2024
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

I have been using my dual pump for over 8 months

I have been using my dual pump for over 8 months now and highly recommend. It’s super easy to use, clean and store. I find it has a high ‘yield’ compared to others I have tried. It is very efficient having two aspects of the single pump mode or dual. I have also bought spare parts which came super fast and definitely increased the amount of milk I got. So definitely upgrading them at the appropriate times. Well done Pippetta - fab product and price!

27. mars 2024
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

This Pippeta LED wearable pump is…

This Pippeta LED wearable pump is absolutely awful!! Would NOT recommend!! I would give it 0 stars if I could! It has leaked milk all over me so many times, even when I’m sat doing nothing and pressing it onto my breast. It is soul destroying when you’re pumping at night and find you’ve wasted your efforts because the pump has leaked everywhere!!

25. februar 2024
Anmeldelse skrevet uten oppfordring
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Svar fra Pippeta

Thank you for submitting your review. Our Pippeta Pumps are leak free which means that you can pump on the go. If you are experiencing any leaks at all, we would like to look into this with you. Please do contact us at help@pippeta.co.uk so that we can provide you with the necessary support.

Kind Regards
The Pippeta Team!

Vurdert til 3 av 5 stjerner

Broke after 2 uses

I received the dual pump as a gift during pregnancy. When I finally got round to using the pump it stoped working after 2 uses. I then had to pay for a replacement pump as I didn’t have an invoice. I completely understand this but very frustrating that it worked only twice! I have seen very similar reviews so it doesn’t seem to be an isolated incident

19. februar 2024
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

I am so impressed with this pump!

I am so impressed with this pump. With two other children under 5 and a baby on NICU I needed a pump that was hands free so that I could pump during play and travel. This is far more gentle (hospital grade pumps had started to become painful) and my milk supply has now gone up, possibly because I'm more relaxed when expressing!

15. februar 2024
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Absolutely amazing quality

Absolutely amazing quality, will definitely be getting some other products.

And after a delivery mess up, the team were amazing at sorting it out and re-sending my items.
10/10

13. februar 2024
Anmeldelse skrevet uten oppfordring
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Svar fra Pippeta

Thank you for your wonderful review! Your feedback is greatly appreciated, and we are always here to help you in any way we can. If you have any more questions or need further assistance, please don't hesitate to get in touch.

Vurdert til 5 av 5 stjerner

Lifesavers for messy babies!

Really good bibs and speedy delivery!

10. februar 2024
Anmeldelse skrevet uten oppfordring
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Svar fra Pippeta

Thank you for your wonderful review! Your feedback is greatly appreciated, and we are always here to help you in any way we can. If you have any more questions or need further assistance, please don't hesitate to get in touch.

Vurdert til 5 av 5 stjerner

5star company from products to customer service staff!

I have been using My Pippeta products for other a year now. Being a first time mum and choosing the right products for you is so important but can be confusing with so many on the market. I found their stall at the Baby Show London back in 2022 and saw their products in person before purchasing. Their team on the day was incredible with knowledge on the products I wanted. I purchased the Dual Pump Breast Pump because it was discreet, both visually I can pump on the go without people knowing, and barely makes any sound, the functions it had to offer in my eyes beat what on the market and it was affordable! They have a wide range of flange sizes which personally you need to be measured by someone to enable your pump works at its best. Ive been using my pump for over a year now, purchasing pump parts (again at such affordable prices) to ensure it’s best performing. I’ve since purchased their weaning products and again can not fault them. Aesthetically the colours suit all sexs. They’ve grown so much as a company since I’ve used them and I have had contact with their customer service team on numerous occasions via instagram and email who are incredibly helpful, and provide 5star service. Stephanie is an asset to the My Pippeta team. I’d highly recommend all of their products, and they work closely with a breastfeeding expert who provides support for mothers.

8. februar 2024
Anmeldelse skrevet uten oppfordring
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Svar fra Pippeta

Thank you, your kind review means a lot to us here at Pippeta. We are thrilled you love our products as much as we do and we are always here should you require any further assistance.

Kindest Regards
The Pippeta Team!

Vurdert til 5 av 5 stjerner

I’m surprised reading all the negative…

I’m surprised reading all the negative reviews on Pippeta’s customer service so wanted to leave a positive one. I’ve recently been in touch with Stephanie from the team due to a problem with my pump after buying a replacement diaphragm. My pump was out of warranty so I wasn’t sure if I’d be able to get any help with this. Thankfully the team were very helpful and after trying various different things, I sent my pump back to them and they managed to get it working again. It’s taken about a month to sort in total but that was partly due to it happening over Christmas and New Year. Whenever items were posted to me, they were shipped very quickly. Stephanie has always been very professional and polite via her emails and over the phone and overall I was impressed with the service - thank you very much

13. januar 2024
Anmeldelse skrevet uten oppfordring
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Svar fra Pippeta

Thank you so much for your kind words and positive feedback! It means a lot to us here at Pippeta to know that we could be of help. If there's anything else you need assistance with or if you have any further questions, please don't hesitate to contact us, our aim is to support you throughout your pumping journey.

Kindest Regards,
The Pippeta Team!

Vurdert til 2 av 5 stjerner

Avoid

Order placed but not dispatched 1 week later. Took several days for pippetta to reply to my emails (no customer service phone number available) to find out the pump is out of stock and my order was sat in backorder. I have issues with delayed milk supply following the birth of my son and desperately needed this pump to stimulate milk production. I would not recommend ordering from pippetta. I have given 2 stars only because my order was then refunded promptly.

8. januar 2024
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Deliberately misleading 10% offer

Pippeta advertises a 10% discount for new customers who sign up for the newsletter but excludes the 2-pack pumps i.e. high-ticket items. On the email with the discount it states that sale items or discounted bundles are excluded but the 2-packs are not discounted bundles as they are being sold at full RRP and give no indication of ever having been sold at a higher price point. Their customer support is very slow and have no phone number, and refused to honour the advertised discount.

20. desember 2023
Anmeldelse skrevet uten oppfordring
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Svar fra Pippeta

Thank you for taking the time to share your feedback regarding the 10% welcome discount not being applicable to a bundle that is already discounted. We sincerely apologise for any confusion or frustration this may have caused.

At Pippeta, we strive to provide our customers with the best possible value and savings on our products. However, we understand that the current application of the welcome discount may not have met your expectations in this particular scenario.

While we do offer various discounts and promotions, it's important to note that some offers or bundles may have specific terms and conditions attached to them. These terms are designed to ensure fairness and transparency for all our customers. Our '2-pack' pumps are singles pumps that can be purchased at a discounted bundle price which saves you £14.99 off the RRP price, which is more of a saving than using the 10% welcome discount. As mentioned in the terms of the discount bundles and sale items are not included.

We appreciate your feedback and will take it into consideration as we continue to improve our offers and promotions. Our aim is to provide a seamless and enjoyable shopping experience for all our customers, and we apologise if we fell short of your expectations on this occasion.

Thank you once again for bringing this matter to our attention. We value your feedback and look forward to serving you better in the future.

Kind regards
The Pippeta Team

Vurdert til 1 av 5 stjerner

Poor poor poor product the product even…

Poor poor poor product the product even falls off and has fallen on my babies head. Customer service is shocking and the product is not fit for purpose. I am taking legal action if they won’t resolve me issue. I just want a refund and to steer clear of their products. From what I’ve read I’m not the only victim of this company. The product doesn’t do what it claims and as a first time mum you need to be confident in the product. The motor sounds so loud, it takes ages to get the tiniest bit of milk by which point the pump has run out of battery. The battery pack falls off and has hit my babies head! Disgusted that customer services won’t refund after several emails!
NEW MUMMAS AVOID AVOID AVOID!!!!!

30. oktober 2023
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Pippeta Pumps

Used my Pippeta pumps with both my babies and went on to purchase the weaning sets. Would use again with any future children. Had a slight issue with delivery however this was resolved immediately and customer support were more than happy to help.

21. september 2023
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Avoid

Avoid. I feel I put alot of research prior to my baby into finding the right breast pump, so Pippetta wasn't a rash decision. However I wouldn't recommend.
I'm 4 months into breast feeding, and I only pump once a day from the birth of my baby the remainder of the of time I nurse, therefore my pump hasn't been used alot.
However, since month 2 I have to have it on the highest pump settings to even get any milk and now the motor sounds like it's about to give way. Certianly won't last if I have any future children or if I decide to breast feed for a longer time period. Really disappointed.

Since the start, I've had to sit and hold the pump onto my breast to get any milk/suction, I didn't complain as tbf with being a new mum I had enough to think about. So definately not a wearable breast pump you can walk around in. I also use the correct size flange.

Overall, I wouldn't recommend - and wish I had gone with a different brand. Avoid.

Found out about Pippetta at a baby show - I would say the other brands aren't at the baby shows to promote for good reason as they don't need to - go with them not Pippetta. Their awards and reviews online are misleading.

20. august 2023
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Avoid

Product went mouldy despite following care instructions and the customer service team were unhelpful and rude. Just very shoddy experience given what you are spending. Would avoid.

16. august 2023
Anmeldelse skrevet uten oppfordring
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Svar fra Pippeta

Thank you for sharing your feedback regarding your recent experience. We take all customer reviews seriously and appreciate the opportunity to address your concerns.

Firstly, we want to assure you that we are fully committed to providing excellent customer service and ensuring customer satisfaction.

Regarding the issue you have experienced, on receipt of the images of the bibs, we are able to see mould residue as well as water on them, this is caused by the bibs been exposed to wetness or moist, when washing your Pippeta bib remember not to keep them wet after washing. Take your bib out of the wash right away and dry them either outside or on a hanger in a ventilated area. The longer your bib stays wet, dirty - or even moist - the more likely mould or mildew will grow.

If you find mould on your clothes you must refrain from using and you should remove it as soon as possible.

To remove Mould or Mildew:

IMPORTANT Caution - Never combine vinegar and bleach. This combination can create poisonous fumes.

White Distilled Vinegar – An excellent mould-killer, diluted vinegar can be worked directly into the stain – or you can pre-soak the clothing in a bucket of water mixed with one cup of vinegar. You can also add 1-2 cups of vinegar to your washing machine per cycle to kill any mildew odours and brighten your whites.
Baking Soda and Vinegar

Vinegar is anti-fungal and antimicrobial. Unsurprisingly, it is an efficient and natural remedy for most moulds. Baking soda helps absorb moisture and remove smells. As a result, both ingredients work as a team in removing mould from your clothes. First wash cycle: Add one cup of white vinegar to your wash. Do not add detergent. Second wash cycle: Add half a cup of baking soda. Leave to soak, scrub and repeat if necessary.

In terms of customer service, we apologise if you were not satisfied. Our aim is to respond promptly and efficiently to all customer inquiries is important to us.

We value all customer feedback, including negative reviews, as it helps us improve our products and services.

Thank you for bringing this matter to our attention.

Sincerely,

Aimee Cestrone

Vurdert til 1 av 5 stjerner

Avoid !! Horrendous customer service !

Bought a handsfree breast pump that for one reason or another I needed to return, all in its original packaging and had email from their customer service team confirming that I could return it. They said their returns department would look over it and then they would decide if a refund was possible.
I sent the item tracked and it was delivered but I never had any communication from them, so I sent them an email and they claimed the package had never been delivered.

Lucky for me, I had proof of delivery including a picture, and had paid for the parcel to be signed for, so in my mind they had no way to claim they hadn’t received it and if they genuinely had lost it then a refund would be due anyway, since they have lost my property that I have paid for.
I emailed them all of my delivery evidence and have now been ghosted by this company.
Absolutely horrific customer service. Avoid avoid avoid !!

18. juni 2023
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Very unhappy

Very unhappy. I’m not one to write bad reviews but on this occasion I feel I need to. I purchased the hands free pump and it didn’t work. I don’t have a problem pumping and pump 100ml easily in less than 10 minutes. The pump collected no milk at all even on the highest suction. I even ordered an addition flange but it still didn’t work. I contacted Pippeta who refused a refund due to their policy. I understand that they cannot refund customers if they decide they don’t want their products any more, however the product didn’t work and therefore I feel a refund isn’t much to ask.
I had to return my pump for their team to assess it for any faults, which they decided there weren’t any and refused my refund. They then finished their final email to me wish me all the best with my pumping journey, helpful. So I’m now £98 out of pocket and had to purchase another pump, which works perfectly fine.

10. januar 2023
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

I sincerely wanted to love this product…..

I sincerely wanted to love this product, and felt that the reviews on the website were promising. Upon arrival I spent several days troubleshooting to make sure that I was using the product correctly, however there was little to no suction and no breast milk collected. I corresponded with Pippeta and sent the videos and photographs upon their request. They agreed the product didn’t appear to be working, and then gave me the option of paying myself to return the item and to purchase a replacement motor for £25 if I needed to use one in the meantime. This is despite me already advising that I have had to use an alternative pump.

I genuinely believe this has hindered my breast feeding journey.

Needless to say, I am very disappointed with both the product and the customer service and wish to return for a full refund. I will be seeking advice in relation to my consumer rights.

31. januar 2023
Anmeldelse skrevet uten oppfordring

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