Pip Decks Anmeldelser 

Great customer service and care. Had a couple of innocuous issues with my order around access to my profile and an out of stock product. The PIP deck team made sure to 1. support me through accessing my online account for digital deck. 2. Update me on the stock of a physical deck I ordered. The communication was clear, kind, and to the point. 10/10 would recommend the product. 10/10 for client experience.

Never received the packet nor any answer from support, the email i received confirming the shippment has no tracking number.
Very dissapointed

I was told about PipDecks' Storytelling pack by my coach. The moment I glanced at its contents I knew I had to have it! And so, in the BF deals in 2024 I bought it, as well as the Workshop Tactics.
Both decks gave me great tools to run sessions with my teams and engage them in emotional stories.
This year I bought the Enterprenour bundle and it was totally worth it! From the customer support to the quality of the decks, to the application of their content... PipDecks is a solid brand! Congratulations!

I have been using PipDecks for a few years now, and I love the accessibility of both the physical decks and digital add on packs. As a small business owner, I have found a ton of use for every deck I own. I’ve used them in meetings with others too, and they’ve also enjoyed the different perspectives the cards offer when working.

Recently, I had an issue with my order and emailed customer service in hopes of resolving it. It was during the busy holiday season when they ran multiple sales, and I heard back from customer service within a day or so with multiple options to make it right.

Having always enjoyed the decks, it was such a nice surprise to have a wonderful experience with customer service on top of that. It’s hard to get an actual person nowadays with everyone using AI agents, but I love that I can trust PipDecks to truly care about me as a customer, and to give real personalized customer service.

I ordered a bundle deal and unfortunately one of the card decks was double.

I immediately sent an email to Pipdecks support and got a reply from Emily that it was a mistake.

She quickly fixed the problem by ordering the right deck and also gave me an additional deck.

I've started using these decks and not only are their products top of the line for businesses and creative work, their service is also top notch.

I highly recommend their product

I ordered the storyteller tactics, which is a super valuable tool, via a promotion. The shipment to Germany failed, as it sometimes happens with international deliveries. After getting in touch with the super capable support team, a replacement shipping arrived well and in no time. Great incident handling and service.

I've been a fan of Pip Decks for a few years now, but they went above and beyond after an error meant I was missing one of the decks I ordered.

I sent them an email explaining the issue, and they got back to me within a few hours with a few options for resolving it. Before I knew it, they had sorted everything out and made it right again.

I've used a couple of the Pip Decks over the years and have found them exceptionally helpful with my team. So I was excited to order some of the others during the recent 50% sale. I didn't enter the promo code correctly but the support team was very responsive to apply it after my order. Wonderful folks to work with.

I placed an order over a month ago that never arrived. When I contacted customer service about the missing package, I received the same response stating the order was "on its way" and to check the tracking number. However, no tracking number was provided for my order, which I've mentioned in my replies - only to receive the same answer again.

I'm frustrated by the lack of resolution and getting the same generic response every time, which doesn't address my specific issue or take into account what I've written.

I hope the company can improve their customer service and order tracking systems.

I have now prepared and facilitated four full-day in-person workshops over the last two years with the help of Workshop Tactics, Team Tactics, and Idea Tactics, in my role as a civil servant. Facilitating workshops isn’t something I do regularly, and it always takes courage—especially when participants include not only my team but also my superiors. But these cards make the entire process so much easier, and every workshop has been a success.

By now I also own Strategy Tactics and Retros, and I can’t wait to integrate elements from those decks into future workshops. Word spread quickly at work, so I now help colleagues prepare for their own workshops using these cards. And no—I don’t reveal that I’m using Pip Decks. That remains my best-kept secret. ;-)

What I appreciate most is how clearly the cards provide structure while still allowing for flexibility. Because you explore more methods than you ultimately use, it becomes incredibly easy to adapt during the workshop without participants ever noticing a change in direction.

I’ve been using the cards in an administrative context rather than a corporate one, and they work beautifully. I even used them to design and run a workshop on recognizing and preventing sexual misconduct at work.

The cards themselves are neatly produced, thoughtfully designed, and—to this day—I have not found a single typo. They’re a real confidence booster when preparing and facilitating a workshop, and a very reliable way to earn praise afterward, because they help you achieve the exact outcome you intended.

I can wholeheartedly recommend these decks to anyone who wants to design and deliver workshops with clarity, structure, and confidence—even if it’s your first time doing so.

Last but not least: the one time I contacted the Pip Decks support team for help, a real person replied and went above and beyond to assist me. As a side note, I mentioned what kind of deck I’d love to see in the future… and who knows? As a small business, I’m sure they take note when their customers share ideas. :-)

We’ve been fans of Pip Decks for quite some time and have purchased several decks as a team. They consistently bring clarity, creativity, and structure to our work. The quality of both the content and the experience is excellent, and the decks have genuinely made a difference in how we collaborate.
Their customer service has been wonderful — friendly, responsive, and genuinely helpful. Thank you for creating such inspiring tools and for supporting them with such great care. Highly recommended.

Great Customer Support & Great Product.

I went with a great black friday offer, and in addition added one of the extra decks promoted during the ordering process at 70% off the listed price However, later discovered that this was not properly reflected in the order. Reached out to customer service which responded by refunding me. Also turned out that the promo was only for physical card when everything else was the complete package (physical + digital) which was the real value for me. Asked about a solution and customer support unlocked it as a sign of good faith. So to conclude. Great product, great customer service, saved me time from having to use the 100% satisfaction guarantee and hassle with returning the product, and also provided me the digital version as a sign of good faith - which more than makes up for the initial error reported. All in all a very pleasant experience. Thank you Emily - This is how its done. This is how you help provide a good customer experience and maintain a great reputation!

I'm from Spain, and shipping products from the US is a pain.

When I saw an offer on Pip Decks, I decided to give them a try (I had already seen them on social media and thought they were great).

The shipment had a couple of problems passing through different countries, but Customer Service was so good that they constantly monitored every step of the way.

Specifically, thanks to Emliy for keeping me updated and making sure my package arrived in great shape.

In short: a great product delivered by a great team.

I got my Storyteller Tactics deck through a special offer, only had to pay €13 (shipping included). Honestly, I didn’t believe it at first, but it arrived quickly and in perfect shape. And now that I’ve used it… definitely my best purchase of the year.

As a teacher, I’m really excited to bring it into my classes. The deck makes storytelling clearer and more approachable, and I know it’ll help my students boost their oral presentations.

My only hope is that Pip Decks eventually offers an educational discount. The product is great, but the regular price is a bit high for most schools.

Still, amazing tool. Inspiring, practical, and absolutely worth it.

I’ve been using Pip Decks for a couple of years now, and they’ve become one of my go-to training tools. The cards are premium quality with a great finish, and the flexibility to print directly from the digital resources makes it easy to share them with new and developing managers.

Following a recent company ownership change, our email domains were updated and I lost access. The support I received was outstanding—Emily in customer service resolved the issue the same day with fast, clear communication.

I’m new to the app, but so far it feels like a strong improvement on the old vault in terms of usability and access. I’ve also really valued the opportunities to speak directly with the creators of the decks; those sessions have been insightful and practical, and I continue to stay in touch with the Strategy Tactics creators in particular.

Overall, highly recommended.

The delivery was fast, customer service was kind and responsive, and the cards are amazing. I got storytelling tactics to build community mental health workshops. I believe in the enormous value of great stories shared in community and their healing power, and this deck will surely help me!

I have always been impressed with the quality of digital and physical decks. The content is good and makes training delivery much easier. Permission to use the digital product for training is an absolute 'must'. Some providers restrict product use to physical product copies which in today's digital world is a limited way of spreading the knowledge.

Great products both in content and finish. Excellent customer service too, would recommend.

Pip Decks is a great product, well thought out and provides great processes to help you get a result. Their customer service has also been great. Whenever I have contacted them with an issue or a question, they have responded quickly and satisfactorily.

Beautifully made cards (have yet to put them into practice) and very quick and solution oriented customer support. Thanks Emily!