Philippine Airlines Anmeldelser 

Rude staff. Terrible customer service. In short, it’s the worst airline in the Philippines (the worst of a bad bunch!)

der Service von Philippine Airlines ist gleich null. Ich wollte meine Flugdaten ändern lassen,was mir verweigert wurde da ich über einen Drittanbieter gebucht habe.Ich solle mich n diese wenden.Diese widerum sagen mir ich soll mich an die Airline wenden.Was für ein Chaos und ein dickes minus für Kundenservice.Selbstverständlich bekommt man bei Philippine Airlines auch sein Geld nicht zurück. Ein weiterer Grund die Airline zu meiden.

It was my first time with PAL and so far it was a good one, although I didn't expect that there was no Tv/movies available unlike other airlines other than that the rest same. PAL food were good as well and the best part is, I had a good sleep which was often my problem during flights😴 😂 (took premium economy ticket). I would like to thank the cabin crew of PR 658 from Manila to Dubai last march 18 especially Mr Ralph( hope i remember his name correctly). He’s been so kind and accommodating, thank you for being so nice Sir Ralph.

God Bless and more power to Pal!

Customer service assistants were incompetent and unhelpful. Our flight from Caticlan to Cebu was cancelled and I opted for a refund. One year has passed and I am still requesting for my refund. Every time I get a hold of them on Whatsapp, I go back to zero and has to retell what happened. They will then reassure you saying that a Request for a Refund has been filed but I never get a confirmation. Very incompetent. They do it on purpose so you will get tired and give up. Never flying with PAL again.

One of the worst possible Airlines in the region. Awful inflight experience, my flight from Manila to Bangkok was delayed twice on the same day and left after 9 hours of scheduled departure and as a result I missed my onward connection but Philippines Airlines won’t shoulder any responsibility other than saying oh we are very sorry.
My next connecting flight was after 5 hours apart which is absolutely fine for a transfer but this eight hours of delay not only caused me to lose my connecting flights for which I checked on online also as a result I had yo stay one more night at a Horel on my own cost and not to mention the traveling expenses to and from Airport to hotel plus buying new Business Class tickets .
The staffs were rude rather than being apologetic.
And honestly you don’t have to believe me just try one of their regional flights and tell me your experience.
I think Royal Nepal or Air Bhutan would offer better service than Philippines Airlines.
It’s pathetic.

The worst Airline I have ever flown. Their theme song "The heart of the Filipino" is becoming a comedy. I flew Philippine Airlines 3 times in under 21 days and all of them have similar issues. Delayed flights, broken remote, dirty seat, broken seat. All those times, their staff held their hands on their chest and apologized. What was funny was that they all said the same thing with the same gesture and heartfelt drama from all my 3 flight experiences on this 21 day trip. I feel like their staff are so well trained in genetic apologizing from many experiences.

As a paying customer, I am extremely disappointed from this travel experience. Imagine being in a business class flight, and being told last minute that your flight was getting cancelled and we had to do a layover in Manila. Initially, they did not provide accomodation. When I reached their customer service support, they finally said please visit the service desk when you arrive.

Upon arriving in Manila, 2 ladies were waiting for us outside the plane and took us to the service desk where we were provided transportation and accomodation vouchers. After receiving our voucher, the staff took us to a really sketchy car rental office that was not even air conditioned and was made to wait sweating. After waiting for an hour without any guidance, I approached a staff there and she said your car is coming and explained that Philippine Airlines has a lot of passenger issue which caused the delay. When our pick up car arrived, we did not know we had to share it with 6 strangers who knew each other. It was a very awkward experience. To top that off, we were put in a sketchy hotel that has not been updated since the 80s. To get to our room, we had to go through a very dark hallway. In the morning, we were awoken by the construction noise outside our room at around 6am. And when I called for water, they said we are only entitled 2 350ml bottles. I said what??? We needed to pay for bottled water! The hotel room was so dated and the bed was not comfortable at all.

We were supposed to be picked up at the hotel to be brought to the airport at 2pm but of course, our pick up was delayed 25 minutes. Again, I had to follow up several times and figure out what was happening as we did not want to miss our 5pm flight. We were not close to the airport and Manila traffic can be insane.

When we boarded out flight, I inspected my seat and notice my remote control was not working and tray table was broken. I had them look at it and they contacted their technician who was not able to fix it. Of course, hands on their chest, they apologized. Then, the flight attendant had to apologize again because they did not have a menu. She had to explain our business class meal choices but her knowledge was weak. Obviously, she is not well versed as usually there is a menu provided on business class seats.

During this flight, I also noticed the lack of the Pilipino Language in their announcement. This Airline need to bring that back for Philippine cultural sake! It is really really sad to not hear the announcement in Pilipino anymore from our flagship airline. PAL, please raise your flag. Don't skip out on our language.

Lastly, close to the end of our flight, the flight attendant could not make any announcement. Their system was staticky and was causing awful beeping sound. When the plane landed, there was no Welcome to Toronto whatsoever. Only when the doors opened, she was able to grab another mic to make a last minute announcement starting with what they are good at...APOLOGIZING.
By this time, there were some confusion already.

I wish I could have written my experience better but I don't have the time in the world. I took some time to write this because there is nothing more I want than for Philippine Airlines to rise above this. I really want them to do well. As a passenger, I just want my basics met such as comfy chair, cleanliness, genuine service, organized flights. From this experience, after 3 negative experience is 3 different Philippine Airlines flight in under 21 days, I HAVE LOST TRUST in their product. With all the negative reviews they have received,Philippine Airlines, it's time to make make major changes.

This airline truly sucks... Worse airline and service I ever flew.....
- business cabin is nearly antique... It's 8o's standard
-entertainment suck big time and in top of it my remote don't work and I have 15 hours of touching stupid screen.... I am so frustrated 🥴
- food is pure garbage

I would give it a negative if I could, no Wonder it's cheapest flight to Asia.

Worst airlines ever, extremely unhelpful and great actors who pretend to not hear you when you ask reasonable questions or support!

The most dirty aircraft I have ever flied in. Expected more of the flagship Philippines airlines.

Ein Flug von der Ferieninsel Busuanga nach Manila. Beim Einchecken erklärte man uns, dass ein Teil des Gepäcks wohl erst mit der nächsten Maschine ankommt. So weit so schlecht. Wir mussten ja heim und hatten noch einen Tag in Manila. Am Baggage claim in Manila standen 100 Passagire wie die Deppen. Es kam nicht ein Koffer. Alle sind losgelassen zum Baggage lost and found. Sofort bekamen wir 1000 Pesos in die Hand gedrückt. Wir füllten eine Verlustanzeige auf. Unser Gepäck sollte ins Hotel geliefert werden, noch im Laufe des Abends. Unsere Laune war sehr schlecht, zumal meine Frau wichtige Medikamente im Koffer hatte. Mitternacht war noch nichts da und zum Glück machte eine Hotelangestellte richtig Druck bei der Hotline. Nächsten Morgen stand das Gepäck tatsächlich in der Rezeption. Gebracht um 3.30 nachts. Wir hatten Mega Steress. So was geht einfach nicht. Bloss nicht buchen

had a flight with them, delayed on way there and 4 days of canceled flights on way back, that is ok i can deal with it, what i can't deal with is the terrible service and lies when it comes to getting a refund for a canceled flight, don't deal with this airline if you can help it.
Edit: received reply four months after posting this with same empty words, why offer more of the same time wasting instead of an actual refund? It's been ten months now since cancelled flight, disgusting behaviour.
Edit #2
contacted again through FB messenger and got through the same steps as i have done few times before, i provided two numbers and i was told to wait for phone call within two hours, no phone call, this company is by far the worst experience i had in my whole life, never before have i endured such blatant lies.
EDIT 3:
Refund has happened some time ago but the trouble was that it was credited to old card, so an apology is warranted as it was partially my fault.

Unfreundliche Crew und das Bordessen auf dem Flug von Bali nach Manila kann man nur als Fraßbezeichnen.

Absolute garbage they wouldn't give us hotel accommodations for our flight being delayed around 10pm and their service to rebook is so f***** slow it took 3 hours for us to get a rebooked ticket which didn't even come with any accommodations.

I am beyond furious at the abysmal experience I've had with your airline. The sheer incompetence and lack of regard for passengers have compelled me to express my utmost anger and frustration.

Firstly, our initially planned 3-hour stopover was casually extended to an excruciating 16 hours without a shred of communication. The audacity of your staff to hang up on me when I sought assistance is nothing short of appalling.

Adding insult to injury, our flight date was changed without any consent—two days earlier, as if my schedule revolves around your whims. The complete absence of customer support systems has left me in the dark about the status of my flight, creating a chaotic and infuriating situation.

Let me be explicitly clear: the service provided by Philippine Airlines is an absolute disgrace. The disrespect shown by your staff, the lack of communication, and the arbitrary changes have left me seething with anger.

I am vehemently warning anyone who will listen to steer clear of Philippine Airlines. This experience has been a nightmare, and I demand an immediate and comprehensive resolution to rectify the mess created by your airline.

This level of incompetence is unacceptable, and I expect swift action to salvage what's left of your tarnished reputation.

This airline is incompetent and does not value their customers. I am up to page 58 in a record of contacts with the airline about a refund I am due. I was told I had to wait 90 days after the horrendous experience I had on a business class flight that not least of all involved the premium seat I had paid for constantly deflating. I've been told multiple times my complaint has been escalated and that everyone is very sorry but as yet have not receive the refund I am due and have a reference number to. Do not use this airline. If you can avoid use any other airline.

Travelled from Manila to Davao, friendly staff, very professional food good quick check in

Will use again

Update: Their customer 'service' is very sneaky. They will keep 'elevating' your concern to a different department. Or say that all their supervisors/managers are at a meeting. Or that their system is updating. If you call them, they will pretend to have technical issues (even if the connection has always been okay on your end), and just either hang up or drop the call. So there is literally no way of getting a refund when they owe you one. They are very sneaky and sly about it, and you only realise that this is a larger process once you engage with them enough to see the patterns.

Ended up having to submit claims to the Philippine consumer protection authorities to see whether that process would get PA to issue the refund.

If you don't trust a company to refund you, and you cannot communicate with them... would you trust them with your life and the life of your loved one when they fly you around? Their systems are a shambles, and they are not only unreliably, but deceitful. How they could get their customer 'service' employees to lie to your face - that type of approach would cause bigger problems if you are held in the holds of their planes.

So, lesson learnt. Maybe I will never get my refund. But I urge you to look to their competitors - those with a more healthy relationship to their customers and who feel responsible to fulfil their end of the contract. I sincerely hope that you do not make my mistake by booking a flight with PA - I really regret this decision.

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Still waiting for my refund four months later.

Seriously not worth the hassle, don't book with them if you want to actually get a service.

I'm happy I'm dealing only with a refund issue, and not being stranded somewhere because of their incompetence.

Bin in BC von Bangkok nach Manila und zurück gereist. Die Flieger und das Essen waren ganz okay, aber auch nicht mehr. Was mich wirklich auf die Palme gebracht hat, war das Personal. Unfreundlich, inkompetent und dann noch arrogant. Das gilt gleichermaßen für Flugbegleiter wie Ground Staff in Manila. Ich habe jetzt wirklich keine Lust, auf alle Einzelheiten einzugehen, nur so viel: So eine Behandlung lasse ich mir nicht mehr bieten.

After more than 8 months I am still waiting for my ticket refund. Refund reference number 079MUQEZ5UFHO.

They are just ridiculous

He cogido varios vuelos con ellos y TODOS salen con retraso. Por culpa de ello perdimos un vuelo ….