Was a big job to move the cat door and install a complex, high tech kit for the dog Advice and service was amazing and never ran into a single issue or delay. They even accomodated ny request... Vis mer
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Se hva andre synes
Following a live mouse in the 10 year olds bedroom incident, I decided to invest in the Zeromouse catflap updgrade. I have to say that it's been installed (very quick and easy, I had to order an ext... Vis mer
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Very straight forward process. Company provided quote via photos and sizes, arranged the glazier who visited quickly and 3 weeks later as advised the new window with cat flap has been fitted. Glazier... Vis mer
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We had a chip reading cat flap 'Closer Pets Elite pet flap (355W)' fitted into a glass panelled door. The flap was delivered ahead of time, we weren't in for the delivery but Pet flaps customer servic... Vis mer
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Informasjon om virksomheten
- Dyreutstyr
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Skrevet av virksomheten
The UK's leading provider of cat flaps, pet flaps and dog doors. We have extensive experience in supplying and installing pet flaps for a wide range of properties, giving your pets the freedom to come in and out of your home when they please. They are essential for allowing your pets to really make the most of your home and outdoor spaces, our cat flaps also offer the ultimate convenience and comfort for your favourite furry friends. So they won’t have to rely on getting your attention to get out of your house. Of course, it also means that your pet can be left at home for longer periods of time, without you having to worry about being there to let them in and out. There are a number of factors to consider when choosing a suitable pet flap for your animal, including the style and size. The right installation for your property will also depend on where you are planning on having it and many of our cat flaps or dog doors come complete with a 3 year manufacturer's guarantee. From the smallest cat to the largest dog we are sure to find a solution to your needs. Microchip Activated Cat Flaps which let your cats in but keep the neighbours’ cats out - No more bullying or stealing food Slimline Glass-fitting Cat Flaps – Specially designed for sliding glass patio doors Larger Size Cat Flaps for big breeds like Maine Coons – they suit little dogs too 4 Way locking Pet Flaps – Set a curfew for when your cat comes home Internet Connected Cat Flaps and Dog Doors – Controlled by PC or mobile phone App High Tech Electronic Powered Pet Doors – Suitable for small cats up to big dogs High Security Doors for Big Dogs – Practically Burglar-proof Beautiful and Durable Wooden Dog Doors – Hand-made by Belgian craftsmen
Kontaktopplysninger
Swan Buildings, 20 Swan Street, M4 5JW, Manchester, Storbritannia
- 0161 464 4171
- customer@petflapsuk.co.uk
- petflapsuk.com
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The definition of 5 star service
The definition of 5 star service. I had no idea a company was out there that did this but trusted in the reviews and PetFlapsUK delivered!
I had to have a cat flap put through an iron stone wall. The quotes for options were swift to arrive, the fitter Joshua was professional and the result looks very smart. The level of quality in terms of finish is top notch. Definitely worth the money rather than a DIY attempt.
We did have a problem getting our cat through one side of the cat flap but this was as we expected - the micro chip had migrated down our cat's back, once this was resolved it all worked like a dream.
Anna and the team supported with customer aftercare with multiple resolutions and offered support if the catflap had been faulty.
One word of advice if you are putting it through a thick wall do check the default number of tunnel extenders that come with the invoice vs your wall thickness I had to add a few more as we had a very thick wall.
Thanks again PetFlaps UK
16. november 2024
Anmeldelse skrevet uten oppfordring
Svar fra Pet Flaps UK
WOW, thank you so much for your glowing review! We’re thrilled to hear that you found our service to be the “definition of 5-star service.”
Installing a cat flap through an iron stone wall is no small task, so we’re glad our team, especially Josh, delivered a professional finish that met your standards. Your kind words about the quality of our work and aftercare are ver much appreciated.
It’s great to hear your advice for other customers about wall thickness and tunnel extenders - it’s always helpful for us to have such insights shared.
Thank you again for choosing PetFlapsUK and for taking the time to share your experience. If you ever need assistance in the future, please don’t hesitate to reach out - we are here to help!
Our very best regards from all the Team at Pet Flaps UK.
Excellent service
Excellent service, really pleased with our new doggy door. Very helpful and informative with updates and Josh the fitter was just lovely. Highly recommend.
11. november 2024
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Svar fra Pet Flaps UK
Thank you so much for your fantastic feedback! We're delighted to hear that you're pleased with your new doggy door and that our service met your expectations.
Josh will be thrilled to hear your kind words about his work as he takes pride in ensuring every installation is done with care.
If you need anything in the future, don’t hesitate to reach out. Enjoy your new doggy door!
From all the team at Pet Flaps UK.
I needed a cat flap instillation
I had looked for someone to fit a cat flap in my window I received 2 quotes. The reason I went with petflapsuk. Was because the quote was broken into each section and very well explained. The customer support also was very good. I was kept informed of each process of my job as it was completed. I was able to take advantage of interest free credit which help finance this job for me. Josh the fitter was excellent a great credit to the company and so obliging.
13. november 2024
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Svar fra Pet Flaps UK
That's a great review for us, thank you so much. Our quotes show line by line what to expect and we are pleased you found that helpful. Josh gets many super reviews and he will be delighted with yours. Best wishes from all the Team at Pet Flaps UK
Not great communications
I had to chase up after no contact after 10 days from either the fitter or about the delivery of the cat flap. On the phone I found out the cat flap was out of stock and they said they would send me an alternative if I was happy with it. The customer service rep was helpful on the phone but I feel I should have been contacted rather than needing to chase up.
Additionally the fitter took a while to respond the organise a date and time, only finalising the time the day before.
16. november 2024
Anmeldelse skrevet uten oppfordring
Svar fra Pet Flaps UK
Thank you for the review. We have had quite a few issues with our suppliers running out of stock recently, fortunately we are able to draw on all the manufacturers for alternatives. Especially at this time of year our fiitters' diaries are choc-a-bloc busy and we try to fit in as many appointments as we can. We do hope your furry friend enjoys being able to come and go.
Disappointing experience
Whilst the local company that Pet Flaps passed the job to has done a good job, the communication from Pet Flaps themselves I felt was poor. Requests for updates on progress of the order were not responded to, I ended up chasing up with the supplier myself. Pet Flaps also sent the flap to my address rather than the supplier, so I had to make a 25 mile journey to take it to the supplier so that they could cut the glass, which is obviously very inconvenient. I don’t feel like the service advertised on the website matched the one I received so unfortunately I wouldn’t recommend based on my experience.
14. november 2024
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Svar fra Pet Flaps UK
Hello Laura and thanks for the candid review. I am pleased that you were, at the conclusion of the installation, satisfied with the job done by our contractor. As for you having to make a 25 mile journey to take the cat flap to them, that was quite ridiculous and unneccesary. We issue clear instructions to our contractors on the hole size required and it's optimum location. I shall take up the matter with them and thank you again for this useful feedback. John Carolan Owner/Director.
Excellent service from initial contact…
Excellent service from initial contact to fitting, I chose the Beethoven pet flap and it is extremely well made and sturdy. First class communication throughout and very accommodating fitting around my work hours. Josh was fabulous and completed the fitting with great care and attention. Over the moon with my purchase and highly recommend.
8. november 2024
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Svar fra Pet Flaps UK
That's a great review for us, thank you so much, 'Over the Moon' is such a great expression, I'm sure Josh will be over the moon too. Best Wishes, John Carolan - Director
Outstanding company
The customer care is outstanding from the enquiry, quote, and installation highly recommend
12. oktober 2024
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Svar fra Pet Flaps UK
That's a super review for us and thank you very much! We are a bit embarrassed not to have replied sooner but our email inbox and phones get busier and busier. Brst wishes from all The Pet Flaps UK Team
Excellent company.
Having called at least five installers and getting no replies, I tried Pet Flaps UK. They replied straight away and set the ball rolling.
Our cat flap was fitted today by a lovely young man who couldn't have been more helpful.
Josh has done an excellent job and we couldn't be happier.
17. oktober 2024
Anmeldelse skrevet uten oppfordring
Svar fra Pet Flaps UK
Thank you so much for your kind review! We’re thrilled to hear that you had a positive experience with us, especially after having trouble reaching other installers.
It’s wonderful to know that Josh was able to provide such excellent service and that you’re happy with the installation. We’ll be sure to pass on your kind words to him!
We hope your furry friend is enjoying his new pet door, from all the team at Pet Flaps UK.
Amazing!!
From the start having made an enquiry with regards to the types of cat flaps and how they can be installed, Anna was very helpful and went through the options with me and was very thorough in the way she dealt with my query.
Once we had decided on the type of cat flap we wanted it was time for the survey. Josh attended our property and the great work continued. He stated that the process of survey to install should take roughly 3 weeks which it did.
Josh like Anna was very helpful and you could tell he took great pride in his work and it showed in his helpful and can do attitude.
Lastly I had the pleasure of speaking to John who owns the company and I gave him feedback with regards to the wonderful experience I had once the cat flap was installed.
John comes across as a very passionate individual who is very customer focused and strives for a superlative customer service experience.
I highly recommend this company they have a wonderful number of staff who all excel in customer service and are very knowledgeable.
Well done all!
Order ref #5950
30. juli 2024
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Svar fra Pet Flaps UK
Wow! What a super review for us. Thank you so much. When I started Pet Flaps UK - in the middle of the Covid lockdown - it was my ambition to become the biggest and the best pet flap installers in the UK; with the very best in customer service. Your kind comments and praise for my team members Anna and Josh make me feel that we are well on the way. Thank you again. John Carolan Owner/Director
Pet flaps - highly recommend …
Used Pet Flaps and had Jimmy come and install ours. He was very professional, tidy and did an incredible job. Highly recommend.
2. august 2024
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Svar fra Pet Flaps UK
We are delighted to hear that you had a positive experience with our service. Jimmy will be pleased to hear your kind words about his quick, knowledgeable, and efficient installation. We pride ourselves on completing jobs and cleanups promptly and thoroughly, so it's wonderful to hear that we met your expectations.
If you need any further assistance, please don't hesitate to reach out.
Thank you again for choosing our service and for sharing your positive experience from all the Team at Pet Flaps UK.
Professional service and good quality products
After being let down a couple of times for our cat flap fitting we found our way to Pet Flaps UK and are very happy! The initial process was easy, great communication by phone, email and WhatsApp. We had Terry take measurements and he was able to best advice where was most suitable to have it fitted. Very happy with the final look and placement
30. juli 2024
Anmeldelse skrevet uten oppfordring
Svar fra Pet Flaps UK
Thank you so much for sharing your positive experience! We are thrilled to hear that you found your way to Pet Flaps UK and are happy with our service. We understand how frustrating it can be to be let down, and we're glad we could provide the reliable service you were looking for. Terry will be pleased to hear your kind words. Thank you again for choosing Pet Flaps UK and for sharing your positive experience from all the team at Pet Flaps UK.
Professional job
We had a chip reading cat flap 'Closer Pets Elite pet flap (355W)' fitted into a glass panelled door. The flap was delivered ahead of time, we weren't in for the delivery but Pet flaps customer services helped us collect the delivery from a local shop and checked it went smoothly. During the installation Josh was quick, knowledgeable and efficient. The job, and cleanup were completed in no time.
25. juli 2024
Anmeldelse skrevet uten oppfordring
Svar fra Pet Flaps UK
We are delighted to hear that you had a positive experience with our service. Josh will be pleased to hear your kind words about his quick, knowledgeable, and efficient installation. We pride ourselves on completing jobs and cleanups promptly and thoroughly, so it's wonderful to hear that we met your expectations.
If you need any further assistance, please don't hesitate to reach out.
Thank you again for choosing our service and for sharing your positive experience from all the Team at Pet Flaps UK.
Really fast and efficient service
Really fast and efficient service. Josh was great and answered all my questions. The cat and I are happy with the cat flap!
23. juli 2024
Anmeldelse skrevet uten oppfordring
Svar fra Pet Flaps UK
Thank you for your lovely review. Josh will be delighted with your great feedback. It's great to know that both you and your furry friend are happy with the new pet flap.
If you need any further assistance, please don't hesitate to reach out. Thank you again for choosing our service and for sharing your positive experience, from all the team at Pet Flaps UK.
Fantastic service!
It was really helpful how I was texted the anticipated time the fitter would arrive. When Josh arrived, he was so polite, asking if he could come in, and so friendly and chatty. He asked me where about in the door I would like the cat flap, and was happy to fit it in the middle of the door, even though it would take him longer. He was also very considerate and suggested that he use the back door (where the cat flap was being fitted) and the side gate to go to his van, instead of going through the house. Josh also told me how the cat flap worked and how to link it with my cat. Absolutely fantastic service, highly recommend!
23. juli 2024
Anmeldelse skrevet uten oppfordring
Svar fra Pet Flaps UK
Thank you so much for your kind and detailed review!
We are thrilled to hear that you had such a positive experience with our service.
Josh will be especially pleased to hear your compliments. We are proud of his polite and friendly demeanor, as well as his dedication to accommodating customers' preferences.
Thank you again for choosing our service and for sharing your experience.
From all the team at Pet Flaps UK.
Quick, easy, perfect result.
Really slick online system, paid deposit, uploaded photos and measurements on Wednesday. Tony the fitter called on Friday and as it was a UPVC panel rather than glass, he was able to complete it on Monday. All cutting was done in his van so there was no mess and he's done a fantastic job. Three business days end to end, zero fuss. Perfect.
22. juli 2024
Anmeldelse skrevet uten oppfordring
Svar fra Pet Flaps UK
Thank you so much for your fantastic review!
We are thrilled to hear that you had such a smooth and efficient experience with our online system and fitting service.
Tony will be delighted to know that you appreciated his prompt service and the quality of his work. We always aim to complete jobs with minimal disruption, and it's great to know that the van-based cutting made a difference.
Thank you once again for choosing our services and for sharing your positive experience. We look forward to serving you again in the future!
With our very best wishes from all the team at Pet Flaps UK.
Cat flap fitted in composite door!
We needed a cat flap in our composite door and thought that this would be impossible! To my delight and surprise PetflapUK said that it would be no trouble at all! Jimmy came around to install it, and if I were to say I was impressed it would be an understatement! He fitted it with skill and professionalism and provided an excellent service!
22. juli 2024
Anmeldelse skrevet uten oppfordring
Svar fra Pet Flaps UK
Thank you so much for your wonderful review!
We are delighted to hear that you had a positive experience with PetflapUK. Installing a cat flap in a composite door can indeed be challenging, and we are thrilled that we could make it happen for you without any trouble.
Jimmy will be delighted to know that you were impressed with his skill and professionalism. Our team strives to provide excellent service, and it's always rewarding to hear that we've met and exceeded our customers' expectations.
Thank you once again for choosing PetflapUK and for sharing your positive experience.
Great service
End to end process is straight forward and the Pet Flaps team are very responsive. Josh who surveyed/fitted the cat flap was excellent. I would recommend 5*.
12. juli 2024
Anmeldelse skrevet uten oppfordring
Svar fra Pet Flaps UK
Thank you very much for your lovely feedback and five stars. We will pass your kind words to Josh! We hope your furry friend is enjoying his new pet flap! With our best regards from all the team at Pet Flaps UK.
Good experience
Good experience with this company I had an existing cat flap in the wall which was broken they advised me what to buy very good communication with company and fitter Jimmy. Jimmy was very friendly and professional and finished the job quickly and tidied up all the mess before he left. Would definitely recommend this company.
4. juli 2024
Anmeldelse skrevet uten oppfordring
Svar fra Pet Flaps UK
Thank you very much for your great feedback and five stars. Jimmy is a great installer and very popular with our customers - we will be sure to pass your lovely comments to him. We hope your furry friend is enjoying his new pet flap! Sending our very best wishes from all the team at Pet Flaps UK.
Very straight forward process
Very straight forward process. Company provided quote via photos and sizes, arranged the glazier who visited quickly and 3 weeks later as advised the new window with cat flap has been fitted. Glazier was local and top notch! Customer services always responded to my emails promptly. Would highly recommend Pet Flaps UK.
9. juli 2024
Anmeldelse skrevet uten oppfordring
Svar fra Pet Flaps UK
Thank you very much for the super review. We are so pleased you are happy with our service and especially our local glazing contractor, we will pass on your kind words. Best wishes from all the Pet Flaps UK Team. Local Customer Service: National Expertise.
Excellent service from start to finish…
Excellent service from start to finish ! Price was very good compared with other quotes. Great job from our cat flap fitter Terry, really nice chap left everything tidy, overall extremely happy ! Would 100% recommend
4. juli 2024
Anmeldelse skrevet uten oppfordring
Svar fra Pet Flaps UK
'Excellent service', well thank you for this excellent review for us! All The Pet Flaps UK Team are, to use the colloquial expression, 'well chuffed'. Best wishes and Thanks again.
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