Petals Network Anmeldelser 

Ordered a "silk flower" arrangement. Received a rubber flower arrangement in an acrylic water base that is emitting a very sickening organic odor. Very disappointing especially considering the $200 cost.

I used the Australia/New Zealand website and ordered a premium pastel arrangement to be delivered on 10th. The photograph showed muted pastel coloured flowers, understated, tasteful and classy. This is what I wanted for my friend’s 60th birthday.
What she actually received on 3rd (a week early) was a bright display of dark purples, dark pinks and bright yellows, with a yellow box, and a tacky butterfly.
Totally unacceptable, and so very disappointing. Felt awful, my friend must have thought I had forgotten when her birthday was, and the flowers were not at all suitable. It ruined my birthday surprise to her.

Very poor substitute flowers provided due to flowers that were meant to be in the bouquet being out of stock on a Monday. Received an email on the day of delivery saying some flowers would change however all changed. What was delivered was ugly and unattractive would rather have delivered nothing vs what they sent. Do not recommend.

Filled out form on website, paid. Then 2 days later saw refund in my bank account. No explanation. Emailed, was told my order looked like a fraudulent order?

Complete waste of time. Not recommended.

Extremely disappointed with the terrible bouquet received. Total misrepresentation of the product ordered on line and what was actually delivered. Advertising photo showed approx 25 blooms, recipient received 10. And received a "with sympathy" card for a congratulations bouquet. Tried to follow up with Petals Network who were no help at all and used a standard "cut and paste" response to concerns; tried to contact the florist by phone several times and the number appears to be non existent.
Very poor customer service and very over priced and under delivered. =(

Omg the biggest rip of flowers ever $150.00 for small bunch flowers and a cheap teddy bear ..
Flowers all dead this morning i feel so sad for the person I sent them to .. ok so nz petals would not do anything they needed photo. I was so sad/mad I saw the flowers and binned them .. DO NOT buy if this franchise the flowers are disgusting and the price is way way to expensive my lesson learned .. enjoy my 150.00 bucks

I ordered funeral flowers for a farewell in Australia I could not attend. Once paid for Petals Network would not tell me what the final bouquet sent looked like - no photo either - nor would they tell me if my flowers were delivered to the address I'd asked for them to be sent to. Obviously I am not going to harrass a grieving family to see if my flowers got there. I emailed info@Petals but they had nothing more to say.

These flowers were absolutely stunning. Wouldn’t hesitate in ordering again. Thank you soo much.

I bought the flowers and then after reading the reviews here I was worried and skeptical. However, the flowers came in on the date planned and are in good condition. They'd call when they arrived and overall I'd say it was pretty good experience. Only con is no tracking or email saying it was shipped.

Ordered a beautiful bunch of flowers to celebrate the arrival of a new baby. Paid for the most expensive bunch of flowers available in the style I wanted, paid extra to ensure same day delivery ($160 in total). The flowers delivered were pathetic. Small bunch of flowers, all of which were in very poor condition. Four days later and $160 worth of flowers are already dead. It’s an absolute joke. This company clearly has no standards and no integrity. They cannot be trusted to deliver quality, or even average service. I would not recommend. In fact, I would go as far to deter as many people as possible so that others don’t fall victim to being totally ripped off. I contacted customer service and the best they could do was a 25% refund. Considering the additional funds I had to spend at other florist to get the appropriate flowers delivered, 25% refund is a slap in the face. Another company delivered a bunch of flowers for a smaller fee and they were outstanding.

Absolutely disgusting service. No delivery, no notice. Ruined our valentines day.
DO NOT ORDER FROM THEM

The flowers i receive were pathetic. Dont waste your money. 4 stalks of lilies for over $100. I could get better at the corner store up the road for a quarter of the price

These guys are a Rip-Off !!! Wish I could give them Zero Stars !! Ordered flowers from their Wellington store on Feb 13th for Valentine's Day delivery and then received an email at 6pm on 14 Feb that order was cancelled as they were too busy !! Did not get contacted if I wanted the flowers re-delivered next day nor was I offered a credit or voucher to say sorry. Just an arrogant customer service person quoting Consumer Law at me - stay away from this business as while mistakes can happen, these guys clearly don't care and have failed to fix the delivery and have still not refunded my credit card!!

would rate zero stars if possible!
ordered valentines flowers for my partner they were never delivered and no response. have filed dispute with my bank to stop the payment

It's a scam. Do not order anything from this place. This place should get shut down.

WISH IT COULD BE LESS THAN 1 STAR. THIS WEBSITE IS A SCAM. got roses delivered for $117. what shows up is nothing like the photo and instead of a few roses and a large vase with white flower infills, it arrives with 3 roses and 4 leaves. it sucks when you are on minimum wage and pay and get ripped off. petals
if you see this, the order number was 1036.490039
ive emailed you. we want a refund

DO NOT ORDER FROM THESE GUYS! DOESNT ANSWER OR REPLY TO ANY MESSAGES. SAYS THEY GURANTEE DELIVERY BUT DOESNT DELIVER.. RUINED MY SPECIAL SPECIAL DAY!!!! I WILL TAKE THIS GUYS UP FOR EMOTIONAL DAMAGES AND WILL GET THE REFUND OF THEM!!! BIG TIME RIPP OFF..

Absolutely shocking ordered for same day delivery as today is Valentine’s Day wanted to put a smile on my partners face hoping that they would deliver before she finishes work she has now finished work and nothing has been delivered to her I’m embarrassed I’ve emailed them numerous of times I get the same reply message and I’ve called them with wait times is over hour or more now to think if I just got scammed should’ve came here first before ordering through these punks ! 🤦‍♂️

I gave them 3 stars because I had a good experience with Petals myself, but also can't really argue with the negative reviews here. It's hard to know how to rate the company because, on the one hand, the anger of all the negative reviews is justifiable: the company uses deceitful websites that masquerade as local companies and, worse, that display photos of products next to the option you select, when it seems that these photos may not match the products that the florists actually deliver! This kind of deceitful advertising is shocking and really ought to be illegal. However... when I read these reviews, panicked that I'd been scammed, and got in touch with Petals (in Australia... I'm in New Zealand), my experience of their customer service was positive. They responded quickly, assured me that they had spoken with the florist and my gift would be delivered in time for Christmas (which other online providers could not do by that stage), offered me the option of a refund or going ahead with the order... and in the end my gift arrived in time and was very much appreciated and enjoyed. They couldn't have done any better than that, in terms of their service to me personally: if the websites were honest (i.e. not set up to look like local companies, and stating clearly that the gifts might differ from the photos, based on what local florists actually offered) I'd have given them 5 stars for what turned out to be great service. Unfortunately, since their marketing presents the service as something rather different from what it is, I sympathise with the angry reviews here and don't feel that I can award them 5 stars despite my positive experience. In a nutshell, my own experience was positive, but the lack of transparency in their advertising doesn't give me confidence to assure other people that theirs will be too. I can at least assure you that it is a real business and not a pure scam, despite the deceptive, scam-like websites... and that their customer service can be responsive and helpful.

I purchased Christmas flowers and chocolates to be delivered to an address in New Zealand through the Australian Petals network. They offer 3 options for the flowers, i.e. Classic, Deluxe and Premium, and 2 options for the chocolates, i.e. 220g and Premium (no weight).

The flowers were delivered the next working day, but no chocolates. I asked my friend to send a photo of the flowers and delivery card. There was no card or anything to identify which local shop had delivered them. Although the flowers and vase were consistent with those in the website image, the presentation was very poor and clearly not of a professional quality. My friend couldn't get through to the NZ branch and had to contact the network's Australian contact number. I got a refund for the undelivered chocolates but that was the only recompense.

On returning to the website I noticed that the images (flowers & chocolates) that were used were exactly the same for each price option. I could not find any visual or written clarification about what extra value you would get for the additional charges for Deluxe/Premium flowers and Premium chocolates. I didn't pick up on this when I made the purchase

Their Quality Assurance statement indicates that a Photo of the flowers would help with their refund decision making process, however there is not an option provided to do this on the website and emails are 'Do not reply' and do not have a customer services email. The only way to contact them is by telephone.