Perfect Aquatics Anmeldelser 

Ordered an item, wrong item sent, they collected the wrong item and never sent the correct item, I am now £45 down as I believed them that they would send the correct item and closed the PayPal dispute as they instructed, do not use, so not trust.

Edited to add I finally got a refund notification today after several months.

Not impressed by the customer service, shabby store and lack of knowledge of some of the staff, although I realise everyone has to start somewhere on their learning curve.
I have been an occasional customer for the past couple of years and each time I visited, I came away more and more disappointed with the place. After last time, when it was near impossible to find a member of staff willing to help, I've decided not to bother going back. I used to be in favour of supporting local fish shops, but I can see the benefits of online purchases from reputable suppliers.

Fantastic and large selection of fish species and aquatic products. The coffee shop on site is also great.

Placed an order on 13th Feb - which was confirmed and paid for - advised 5-7 days for delivery.
After 7 days I checked back and discovered Perfect Aquatics had cancelled the order 2 days earlier without any reason or notification being provided.
I e mailed to ask why this was cancelled and why no notification was sent of cancelling - that was now 10 days ago so it seems they cannot be bothered to reply.
All very frustrating and disappointing. Will not be using again if this is their level of customer service

Ordered a tank in their black Friday sales - it was dispatched and delivered quickly (which is why the 2 stars).
Unfortunately, the tank was shipped in just the box you'd find it in, in the shop - with no extra packaging or protection. As you can imagine, it arrived completely smashed.
I've emailed now 3 times about a refund and no response, their website says they won't accept any returns unless already agreed so now I'm stuck with a big smashed tank and no refund to buy a replacement birthday present.

Really sad to read Micks review and the lack of cleanliness causing the death of his fish. I definitely won’t be returning as I can’t risk my live stock having heard this. The new management seem to have ruined the reputation of the place and have no effective controls in place. Probably more effective if they spent as much time on their tropical fish and store/ cleanliness as they do on their social media focusing on Koi!

Thanks for the reply. Apologies this isn’t personal as I don’t know the ins and outs of changes or who new management is. I am aware there was mention of new management and my review is based of past experience vs now. I have no personal bias of any sort here. My second was a response to the other review. I’m sorry if that’s not the right way to respond to another user on this forum and I’m also sorry you feel a genuine review just because it holds a negative view would be with any agenda. I care and love fish and it was important for me to share my experience.

It is good to see the process changes and what has been done and perhaps it isn’t visible from what I and others have seen and it saddens me to see such losses being reported and damage to marine life.

I do however appreciate your response and trust that you will also take time to review the processes and their effectiveness given the feedback you have had.

I will perhaps revisit in the future and see if things have improved. I would welcome meeting and discussing things at that time.

Sorry, I have never met you nor do I know of you. This is the first time we have spoken and frankly it seems quite curt to turn this into such an accusatory and personal attack.

I most definately will not be returning if you feel it’s acceptable to speak to customers in this manner.

I am flabbergasted that one would take such a disturbing approach that’s left me quite confused overall.

Visited on 25th September. Went in cafe for breakfast and was disappointed by lack of cleanliness and the staff weren't that friendly. Husbands breakfast ok my veggie one not so the egg was burnt they had no bubble and squeak and the veggie sausage was just batter filled with veg (for breakfast !). The Toilet was absolutely stinking !! The actual shop was messy although the pond stock was very good the shop just looked shabby and unloved.We waited ages for service and then purchased 18 Tropical fish (I didnt like the way they were handled)spent £111 only to find that within 24 hours 2 had died and then 48 hours more anotherand so on I now only have 5 left of the original 18 I purchased and I may loose more unfortunately whatever is wrong with these fish has also taken out 6 of my original fish and my baby platys. No obvious disease on the fish and were added to a perfectly thriving tank and I have been keeping Tropicals for over 20 years. I have contacted the shop by e mail but they haven't answered me. I will keep trying and if I get nothing I will visit again but not to purchase fish.

I cant praise Anthony and the pond dept highly enough.
He always makes time to run through choosing fish, filters etc.
I am new to the koi hobby, so confidence and reassurance are highly important to me which Anthony installs.
All the fish have been in tip top condition and grown really well this summer.
I travel a couple of hours to the shop which illustrate my support.
Angus

Great aquarium and pond shop.
Lots of choice on the indoor tropical department with helpful staff and loads of products for any needs.
Pond department has taken a massive leap forward since Anthony has taken over, with a fish selection that betters anything else nearby. Ponds are clean and fish look extremely well cared for. Would recommend this shop for anyone visiting or looking to get into the aquatic hobby.

Visited on the weekend with my family, looking to treat my dad and I have to say from my many visits over the years the standards have dropped quite a bit.

I would be worried about purchasing any fish as the tanks are all very dirty inside the building and the water outside in the large ponds was merky and fish not very visable.

I would be worried about the health of the fish and what it could do to the fish in my pond.

Such a shame as I have loved this place for many years but feel the standard need to improve.

Very primitive website. Impossible to find simple items such as uvc bulbs and replacement sponges.

Ok, you do not sell these products online because of possible damage in transit (although many other pond supply companies DO sell these products on line). But to has taken a Trustpilot listing for me to discover this - why don't you point this out on your website?
Since it opened, I have been a personal and very satisfied shopper at Perfect Aquatics as I was and for many years at its forerunner, The Japanese Koi Company. I live 20 miles away and was just using the website to check whether you stocked the products I want to buy.

We used to buy all our pond stuff here but due to disability hadcto give it up. However we visited their coffee shop for the first time today which was nice with raised outside seating on a wrap around balcony plus roof terrace but the outlook is grim with empty water bottles, rubbish etc. Used to be nice with a garden. Hope they do something in the not to distant future.

I ordered a pond pump but it was out of stock. As I could not be given a date for delivery I had to cancel and ask for a refund. The money was returned to me very quickly. I would therefore recommend this company as they kept me informed by email on the situation and I had no problem in getting my money back.

Had exactly the product I was looking for at a good price and was able to pick up at the store after only a few days.

I am giving 5 stars for perfect aquatics as the staff were very friendly,helpful and knowledgeable.
The cafe however I wouldn’t even give 1 star as the staff were rude , for nearly 10 minutes we stood in front of 3 staff a man with a beard seemed in charge and not once did he say I’ll be with you in a moment or even make eye contact we ended up putting our things back and walking out and so did the people behind us .(Sunday 30th Jan)

Perfect Aquatics is the very best shop for fish keepers. The staff are wonderful and there is an excellent selection of fish and equipment. I can't wait for their restaurant to open for my working from 'home' days!