PenPal Anmeldelser 

26
•
TrustScore 2 av 5

1,8

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 2 av 5 stjerner

I am a highly educated, well traveled guy. I purchased a three- month membership that allows users unlimited ability to send penpal requests to other users. I must have reached out to 200+ other users... Vis mer

Vurdert til 5 av 5 stjerner

Apparently there is another service that is also called penpal but has world at the end of the web address. I was so frustrated and confused when the site told me that my login information doesn't... Vis mer

Selskapet har svart

Vurdert til 1 av 5 stjerner

To echo previous reviews about no technical support. The site at times shoots itself in the foot because you must have some special computer screen size just to complete a CC payment for a postcard. H... Vis mer

Vurdert til 1 av 5 stjerner

I’ve tried connecting quite a few times, and despite it claiming not to be a dating site, ment immediately wanted to exchange emails to avoid using the site. The ones that appear to be very handsom... Vis mer

Informasjon om virksomheten

  1. Programvareselskap
  2. også i
  3. Sosial klubb

Skrevet av virksomheten

PenPal is a social matching platform for building meaningful relationships with a physical touch. Members can chat, and create postcards digitally, that are then sent physically via mail without ever sharing their address publicly. How it works: PenPal is simple and fun! 1. Sign up and match with other members based on mutual interests. 2. Chat and create customized postcards online that will be sent physically. 3. Register every PenPal postcard with a unique emoji sequence to let senders know they arrived. 4. Your address is hidden securely behind your username at all times. PenPal revives the adventurous, fun and honest conversations of true pen pals. Share your unique interests and stories with new friends from around the world. Go get the pen pal you always wanted to have! Happy penpalling from the team at PenPal!


Kontaktopplysninger

1,8

Under middels

TrustScore 2 av 5

26 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen tidligere historie av å be om anmeldelser

Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative

Har ikke svart på negative anmeldelser

Slik bruker virksomheten Trustpilot

Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

1,8

Alle anmeldelser

(26)

3 anmeldelser i de siste 12 månedene

Skriv en anmeldelse
Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 5 av 5 stjerner

wrote my first penpal.me postcard and…

wrote my first penpal.me postcard and received a card real quick after - the physical postcard across the world is a nice way to interact and contact people with the same interests!

27. januar 2023
Anmeldelse skrevet uten oppfordring
Logoen til PenPal

Svar fra PenPal

Thanks Eric!

Vurdert til 5 av 5 stjerner

Great way to connect with new people!

Really great way to connect with new people - and it's quite different to what is out there already. Getting a real postcard in the post from someone is such an awesome way to find out about someone's culture!

6. desember 2022
Anmeldelse skrevet uten oppfordring
Logoen til PenPal

Svar fra PenPal

Thanks Maud!

Vurdert til 5 av 5 stjerner

Very safe site, well managed

I feel like this site is very well managed and seems to remove all those weird people that spam you on all the other sites. You can find all type of people from all over the world and make great pen pal friendships! I've made two really close pen friends and wouldn't want to miss PenPal! The site is fun, friendly and fantastic - if you are looking for international friendships - this is a great place to start!

29. november 2022
Anmeldelse skrevet uten oppfordring
Logoen til PenPal

Svar fra PenPal

Thanks Jannik!

Vurdert til 5 av 5 stjerner

Best penpal website!

Great website to meet new people and exchange postcards with each other. I use it for around two months now and was receiving postcards from the US, Japan, and Canada without problems! I was using some other pen pal websites before but there were a lot of scammers which is not the case in this one. Definitely recommend!

11. november 2022
Anmeldelse skrevet uten oppfordring
Logoen til PenPal

Svar fra PenPal

Thanks, Sara, and happy pen palling!

Vurdert til 1 av 5 stjerner

Great idea, lousy support team

So I’ve used the site for about 8 months now. It started off great. Met some interesting folks. But this month I had a few issues that required support. One card wouldn’t register (to notify sender it was received). Support told me “it should work”. Well, yeah it should but it didn’t. My reply asked the guy to forward it to someone who wants to help. Turns out there was a ‘glitch’ in their system that programmers were able to resolve. Yay! I was prepared to be happy.

Their FAQ says if postcards aren’t marked received after 30 days to contact support and they’ll be re-printed and mailed again. Around the 20th of July, 2022 I mailed off 3 cards, two on the same day and a third a couple days later. All to USA addresses (which is also where I am). None have been received. I contacted support per their FAQ. Same unhelpful customer service person responds and tells me “some people don’t register their cards”. Well, yes but given their FAQ that’s not the response I expected.

Added bonus, as I sent my last card I was down to a $1.45 balance in my credits which is just short of what’s needed to send a card. I had to reload credits in order to use them instead of just paying the difference. We’ll see if they’ll refund my purchase less that amount since they definitely aren’t honoring their side of the deal.

26. august 2022
Anmeldelse skrevet uten oppfordring
Logoen til PenPal

Svar fra PenPal

Dear Diana,

Thank you for your review and your honest feedback. We sincerely apologize for the issues you’ve experienced with our support team and the inconvenience caused by the system glitch. We take all feedback seriously, and we want to assure you that we are working to improve our customer service and resolve any issues as quickly as possible.

We always send out every postcard within 24h on business days and collaborate with MyPostcard, the European postcard app leader, so we were very certain that the postcards arrived at the recipient's place. Unfortunately, few users don’t register postcards. Every user also has the opportunity to write with the users on the chat to confirm whether a postcard didn’t arrive or not. Then, of course, we always resend the cards to the recipients.

I remember your unfortunate case and want to highlight that we send reminder emails to your recipients about registering the postcards (who never replied to us). We understand that this is very frustrating for you, which is why we refunded you the money of all postcards as per our policy. We are sorry if the response you received from our customer service team did not meet your expectations and that the FAQ was not clear enough. We will make sure to review it and make any necessary changes.

We value your feedback and want to ensure that all of our customer are happy with their experience. Please come back to me if you have any more concerns.

Best,
Vicky

Dette er Trustpilot

Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.

Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.

Lær om anmeldelsesprosessen på Trustpilot.

Her får du åtte tips om hvordan du skriver en god anmeldelse.

Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.

Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.

Ta en titt selv