Peninsula New Zealand Anmeldelser 620

Sandy was responsive and helped the process go as smoothly as possible. Great to deal with.

Bill was calm, cool, and collected throughout. He handled the situation very well, especially when opposing counsel became abusive.

Stephanie Young was an absolute pleasure to work with throughout our recent HR matter. She was incredibly prompt with her communication, highly knowledgeable, and extremely patient while guiding us through what was quite a complex situation.

Stephanie took the time to explain processes clearly, answer all of our questions thoroughly, and ensured we felt supported every step of the way. Her professionalism and calm approach made a stressful situation much easier to navigate.

I would highly recommend Stephanie to any business needing HR support or advice.

Ritu has been amazing to deal with! The communication was first class and the process was explained in a way that was easy to understand. It has been an absolute pleasure to deal with her and I would recommend Ritu and the Peninsula services to everyone!!

Ritu was an excellent representative with a very strong and confident voice and mindset.
Her way of representing us as clients was brilliant. The way Ritu defended us was outstanding.

Ritu Pandey has been invaluable in her guidance to us. She is knowledgeable and concise. Communication is always efficient , timely and direct. Ritu understands that running a business can be very busy and it is reassuring that Ritu and the team at Peninsula are there to guide and support us.

We recently worked with Peninsula NZ through an employment matter and had support from Bill throughout the process. As a small NZ business owner, situations like these can feel overwhelming and stressful, especially when navigating employment obligations and processes.

Bill was responsive, professional, and helped guide us through each stage clearly. Having support available and someone to explain the process made a difficult situation feel much more manageable.

Employment matters are never enjoyable, but having experienced guidance and support during challenging situations gave us confidence and clarity when we needed it most.

Very helpful, and provided knowledge and help setup open to questions just all in all very good services.

We recently had to contact Peninsula for some free advice re a staffing issue. I spoke to Matthew Harris and his support for our practice was amazing. Setting up an urgent Zoom meeting with myself and our Directors. Everything was dealt with so well and made so easy we have signed up with Peninsula to become our HR Company. We would definitely recommend Matthew and the full team at Peninsula.

Andrew Smith came out for an onsite visit today; he was friendly and had a load of knowledge to answer all the questions around health and safety I needed for my team. Thanks Andrew look forward to our next catch up

We were fortunate to have Roxzanne Venter represent us when defending a PG. She was exceptionally knowledgeable and helpful, she made the whole experience so much less stressful than it otherwise could have been. The best possible outcome was achieved thanks to penisula and Roxzanne

We use Peninsula for Health and Safety for our Residential Building Conpany. They have always been great to deal with give us real piece of mind that we are in safe hands.

We have found their accountability for their actions and follow through very wanting. Not following through on what they say they will do, and being very defensive when they are called out on it. Not once apologising or admitting fault. With quite an arrogant attitude. Look elsewhere.

Peninsula have approached us too explain our review. here are my rough notes. Sorry just dictated these so possibly not the greatest but they wanted them. I actually don't want to waste any more time than I already have on this. I'm a business owner myself and would not normally do a review as everyone has the occasional bad day, if they had just apologised just once...

Peninsula notes. We were a client for five years when we got to about four months before the end of our contract. They called a couple of times to see if we needed any assistance and interesting that we’ve never really had any calls before that even when they changed owners and we didn’t access our files for quite a long time when we did want to access them, we couldn’t because they had changed systems. No one let us know. It took a couple of days for them to work out where our files even were no apologies at any point.

It’s reasonable to expect us to remember the fine print five years later that we needed to give one month notice .

They would not initially negotiate this with us or let us out of the contract holding us to the five years yet several months out from the five years, they contacted us multiple times, but only sent us one email reminder to Hannah who was overseas at the time and only to Hannah, yet we both signed the contract to remind us that we needed that that our term was coming up, so very hypocritical on the contact times and not very professional we thought so when we did say we wanted it out they were a little bit arrogant.

One of the people tried to make good with us and told Sam who is an authority on the account that that someone would be in contact with them to show them how to get the most out of our service, particularly the health and safety, and that they would fit in with our flexibility. This person failed to call when they said they would . when they did they didn’t turn up to the first meeting and then after that were not very inflexible in their times and said basically this is the time I’ve got hurry up or else I’ll be full and won’t be able to fit you in again. We have this in writing. When we did try to access our files, our access had been cut off. no apology at any time from anyone to say like I’m sorry we miscommunicated or I’m sorry you misinterpreted it. Each time around here that we had an issue your staff member put the blame back on us each time. No customer service there whatsoever we asked to take it further and then we’ve got that but again just arrogance from the fact that there was at no time that they apologised when one of the person did not what they said they would . I think they failed to turn up or follow up. it’s just their attitude like we’re not gonna let you out and yet they sent us one email reminder to one of us not both of us. I just think it’s rude and we don’t wanna be with you but we are not paying to get out then we were told we would have one months free fees while we can sort our options they stitook that money out of our account and again did not follow through with what they said, nor did anyone apologize .

I was expecting to finally finish my 3-year term with Peninsula on 19/05. Instead, I discovered they considered the contract automatically renewed because of a reminder email I believe was poorly presented and easy to miss among the many marketing emails they regularly send.

The subject line: “Peninsula will continue to service...” which, in my view, does not clearly communicate that it is an important contract renewal notice requiring action.

In the past when a renewal was coming up the subject line of the email was : "Renewal Reminder"
Why was this changed??

As a result, I missed their cutoff date to advise I did not wish to continue by only four days.

I am now being told I must pay 30% of a new 3-year contract to cancel.

My experience has been that this type of business practice feels unfair, overly aggressive, and lacking transparency.

Having now read other reviews describing very similar experiences, it appears I am not the only customer to encounter this issue. I intend to continue pursuing the matter further with the commerce commission, and small disputes tribunal next.

I’ve worked with Kathleen Ferguson today for my health and safety for the business. Kathleen was very resourceful, patient and explained things really well, to work best as possible given the complexities of plant, equipment and machinery I use, work activities and processes involved. I appreciate all the help and advice she has provided. Thank you Kathleen.

Cold callers trying to sell my business services that we don't need, trying to set up virtual meetings for over a year.
Trying to say we need to buy into their employment and health and safety contracts, pushy sales tactics trying to befriend you to get sales.
Would not recommend!

I’m really glad I made the decision to join Peninsula.

Bill has been fantastic to work with — calm, clear, and straight to the point. I’ve really appreciated the honest, no-nonsense approach, especially when dealing with more complex situations. I’ve always felt well supported and guided in a practical, grounded way.

The wider Peninsula team have been just as consistent — responsive, professional, and easy to deal with. It makes a real difference knowing you have that level of support behind you.

Overall, a very positive experience and I would confidently recommend Peninsula to other business owners looking for reliable, straightforward support.

Kathleen Ferguson from Peninsula has been an absolute legend helping me keep on top of all Ace Hydraulics Limited health and safety side of my business. She’s made everything a lot easier, especially with the SITEWISE prequal and all the compliance stuff that can be a bit of a headache. Rreally appreciate all the help and support she’s given me- honestly wouldn’t have got through it without her. I got my 100% score back today. Highly recommend Kathleen and Peninsula.

Just signed up with Peninsular but I have had a wonderful experience so far. Very helpful staff and processes.

Had Andrew Rae in for H/S Roles and Responsibilities training with our staff.
Once again Andrew was amazing, he was insightful and informative.