Excellent service arrived quickly amd will be uding for 1st time this weekend. Lovely quality.. Only comment to be helpful, slightly bigger box for packaging would be good it was a tight fit and han... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Jam making pot is great,good delivery aswell. Unfortunately the whole process is let down by customer service. Phone number just cuts off, no reply from WhatsApp or enquiry via email. Wouldn't buy aga... Vis mer
Received napkin rings in perfect condition and in timescale as advertised. Item was well packaged. They are better than the online pictures and a great size also a great price. Would use PenguinHome a... Vis mer
Selskapet har svart
I have not used my jam pan yet, but it looks good quality. I'm looking forward to trying it.
Informasjon om virksomheten
Skrevet av virksomheten
Penguin Home® offers contemporary, quality homewares at a great price. With over 30 years of experience, our specialists source merchandise from across the world to offer the very best products, delivered directly to you. Our homewares are designed to match your style and taste, including cookware, home textiles and decor, kitchen and bathroom accessories, small furniture, bathmats, pet products and much more. Our range is refreshed continually to enhance your shopping experience with us.
Kontaktopplysninger
Manttra UK LTD Suite 11, Rauter House, Sybron Way, , TN6 3DZ, Crowborough, Storbritannia
- +44 7938777118
- customerservice@penguinhomeglobal.com
- penguinhomeglobal.com
4,2
Bra
151 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har ikke svart på negative anmeldelser
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Company Phone number not known
Item and delivery OK
No invoice or return address sent, the company's phone on website 07938777118 not possible to connect your call. Problem has been resolved.
10. januar 2024
Svar fra Penguin Home
Dear Roy,
Thank you for your feedback. Our contact number is available on the "CONTACT US" page of our website. Please use it to get in touch with our dedicated team for returns and refunds.
We appreciate your understanding.
Best regards,
Team Penguin Home
Arrived on time but looks as if the box…
Arrived on time but looks as if the box has been dropped. The handle has burst through the box, little packaging and the handle is now skewed. I have tried to attach the pictures taken but cannot seem to be able to attach them. Hence just 3 stars.
15. januar 2024
Worst customer service of my life.
I have never had worse customer service in my life. The customer service agent I was dealing with regarding my order keeps continually ignoring my emails. The issue in question is the price of an item I’ve bought. They were selling on sale but when you go to click on the item to buy it on the penguin home website the offer doesn’t show up on the checkout. And I’ve purchased this item and only realised afterwards. This is misleading information and they are refusing to send me back my full refund. Please do not shop from here unless you want to be robbed.
9. januar 2024
Svar fra Penguin Home
Dear Gary,
Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience caused by the skewed handle of your recent order. We've taken note of your concerns and are already in communication with our delivery partner, DPD, to address this issue and prevent any reoccurrence.
Thank you for bringing this to our attention.
Best regards,
Team Penguin Home
Ordered 5 litre jam pan on Monday…
Ordered 5 litre jam pan on Monday arrived 3 days later. Well made product which exactly meets our needs.
10. januar 2024
From start to finish really easy to use…
From start to finish really easy to use website, great prices and quick delivery
9. januar 2024
Loved placemats
9. januar 2024
Quality set of saucepans
Quality set of 3 saucepans with glass lids -- needed for new induction hob.
1. november 2023
Svar fra Penguin Home
Dear Barbara,
Thank you for your 5-star review! We're thrilled to hear you're enjoying our saucepan set on your new induction hob. If you have any questions or need assistance, feel free to reach out. Happy cooking!
Best,
Team Penguin Home
Great service quick delivery
Great service quick delivery, well packaged. Will shop again. Thank you so much
7. november 2023
Svar fra Penguin Home
Dear Donna,
Thank you for taking the time to share your positive experience with Penguin Home! We're thrilled to hear that you enjoyed our great service, quick delivery, and well-packaged items. We look forward to serving you again in the future. If you have any further feedback or suggestions, feel free to let us know.
Best regards,
Team Penguin Home
Great buy nice and soft
1. november 2023
First class Service
First class service including a speedy delivery of a competitive priced and quality product.
12. oktober 2023
Svar fra Penguin Home
Hi Alan Forman,
Thank you for your kind words and for choosing Penguin Home. We're delighted to hear that you had a seamless ordering experience and that your Stainless Steel Sauce Pan with Glass Lid exceeded your expectations.
Customer satisfaction is our top priority, and we're thrilled to know that you are happy with our service. If you ever need assistance or have any questions in the future, please don't hesitate to reach out to us.
Once again, thank you for your valuable feedback. We look forward to serving you again in the future.
Best regards,
Penguin Home
Svar fra Penguin Home
Hi Louise,
Thank you for your kind words and for choosing Penguin Home. We're delighted to hear that you had a seamless ordering experience and that your Cotton Tea Towels exceeded your expectations.
Customer satisfaction is our top priority, and we're thrilled to know that you are happy with our service. If you ever need assistance or have any questions in the future, please don't hesitate to reach out to us.
Once again, thank you for your valuable feedback. We look forward to serving you again in the future.
Best regards,
Penguin Home
Svar fra Penguin Home
Hi Subashini Vasudevan,
We apologize for the delay in delivering your recent order. The delay was due to unforeseen logistical challenges. We are actively working to improve our processes for timely deliveries.
Once again, we apologeis for the incovenince.
Best regards,
Penguin Home
My item arrived broken
My item arrived broken, the whole table top had come off the base. Contacted penguin immediately with a picture to arrange a return and refund three weeks ago. They aren’t refunding me, despite promising to, and will ignore my emails to chase the issue. Funny enough they contact me right away when I leave my bad review, asking me to take it down and promising to refund me once this is done. I’ve taken this review down twice and never received my refund, so I’m afraid it’s here to stay this time Penguin. Customers deserve to know that you deliver broken items, refuse to refund them for it, and on top of that waste weeks of my time and countless emails, make false promises. So poor. I’m £100 down and left with a massive box of broken table that I don’t know what to do with. There have been so many chances to make this experience positive, but now I’m absolutely furious and out of pocket.
29. august 2023
Svar fra Penguin Home
Hi Roxy,
[Conclusion: Refund has been processed, and the funds are returned to the account.]
We sincerely apologize for the inconvenience you've faced with your recent purchase from Penguin Home. Your feedback is important to us, and we deeply regret that you had to go through such a frustrating experience.
My item arrived broken
My item arrived broken, the whole table top had come off the base. Contacted penguin immediately with a picture to arrange a return and refund three weeks ago. They aren’t refunding me, despite promising to, and will ignore my emails to chase the issue. Funny enough they contact me right away when I leave my bad review, asking me to take it down and promising to refund me once this is done. I’ve taken this review down twice and never received my refund, so I’m afraid it’s here to stay this time Penguin. Customers deserve to know that you deliver broken items, refuse to refund them for it, and on top of that waste weeks of my time and countless emails, make false promises. So poor. I’m £100 down and left with a massive box of broken table that I don’t know what to do with. There have been so many chances to make this experience positive, but now I’m absolutely furious and out of pocket.
1. september 2023
Anmeldelse skrevet uten oppfordring
Svar fra Penguin Home
Hi Roxy,
[Conclusion: Refund has been processed, and the funds are returned to the account.]
We sincerely apologize for the inconvenience you've faced with your recent purchase from Penguin Home. Your feedback is important to us, and we deeply regret that you had to go through such a frustrating experience.
Easy to order
Easy to order. Delivered 3 days before expected. Beautiful cushion covers....exactly what I wanted. Excellent service.
4. september 2023
Svar fra Penguin Home
Hi Jo Brown,
Thank you for your kind words and for choosing Penguin Home. We're delighted to hear that you had a seamless ordering experience and that your cushion covers exceeded your expectations.
Customer satisfaction is our top priority, and we're thrilled to know that you are happy with our service. If you ever need assistance or have any questions in the future, please don't hesitate to reach out to us.
Once again, thank you for your valuable feedback. We look forward to serving you again in the future.
Best regards,
Penguin Home
Delivered on time
1. september 2023
Svar fra Penguin Home
Hi Michael,
Thank you for sharing your positive experience with our timely delivery! We're thrilled to hear that you received your order promptly. If you have any more feedback or need further assistance, please don't hesitate to reach out. We're here to help!
4 cushion covers
Item ordered received promptly and was just what was needed. Well done
31. august 2023
Svar fra Penguin Home
Hi Kate,
We appreciate your kind words and are delighted to know that your order arrived promptly and met your needs perfectly! Thank you for choosing us. Should you ever require any more items or assistance in the future, please do not hesitate to contact us. Your satisfaction is our top priority!
Svar fra Penguin Home
Hi Sarah,
You're very welcome! We're thrilled to hear that you're satisfied with your purchase. If you ever need more great items or have any questions, feel free to reach out. We're here to assist you anytime!
Excellent
Service was prompt and my cooking pot arrived in excellent condition (very well packed and wrapped). I am really pleased with this cooking pot, it's a good size (7 litres), good looking with a handy measuring guide inside the pot.
25. august 2023
Svar fra Penguin Home
Hi Cheryl,
Thank you for your fantastic feedback! We're delighted to hear that you received your cooking pot promptly and in excellent condition. We take great care in packaging to ensure your items arrive safely. It's wonderful to know you're pleased with the pot's size and features, including the measuring guide. If you ever need more kitchen essentials or have questions, please don't hesitate to get in touch. Enjoy your cooking adventures!
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