Penelope ChilversAnmeldelser 

Extremely disappointing customer service. Order placed on 16th January with express delivery, but still no boots have arrived! I’ve emailed twice, searched on line for a phone number, which isn’t advertised (I wonder why!!), so called a store in London in desperation. Told that the boots I’d ordered which were in stock at the time are now out of stock, and that they’ll try their stores for stock & call back in an hour. No phone call.
Shocking customer service… huge sales on line and then it appears to be a surprise to them that they’re busy. Please don’t make sales you cannot fulfil and offer express delivery when you clearly can’t deliver at all.

Refund processed but no postage !

I paid for a replacement order for the one never delivered and now Penelope Chilvers have only refunded me the shoe cost and not the postage for the shoes that never arrived !!!

I have been a loyal customer for over 2 years in Ireland and have had several pairs of there boots and shoes, which have all been delivered on time with no issue and the overall experience has been exceptional!
BUT THIS TIME..... my daughter purchased a bag for me on 19th December we phoned and emailed asking for delivery details admittedly there was an initial problem with a incorrect email address!! But eventually the product was shipped on 5th January!! Received 10th January, product no longer required! And arrived smelling highly perfumed!! Sent straight back had to get address from website as no one responded to our emails or numerous phone calls! Re return instructions have sent tracking info stating return delivered back, still no response or refund! Will be contacting credit card company to get refund as zero customer service!! Such a shame will be thinking twice before ordering from you again!!!
Edit 8th May
I think the time it has taken you to respond!! Says it all really!

Great products in the past but this experience is awful with beyond terrible customer service. My order arrived incomplete so I contacted customer service with no reply, over the next 2 weeks I sent 3 emails with no reply in this time I was sent 8 promotional emails and even a review for trustpilot and the customer service department who didn’t reply to any of my emails - it’s now past the time frame where I can return the only item (of 2) that I’d received and my order is still incomplete and no reply to any queries.

I made a purchase after Christmas for a pair of velvet boots. They're terrible and really ill-fitting. As these were a sale item, they only allow two weeks to return. I have tried repeatedly over the last 4 days to initiate the return and get the return label sent to me, both via emailX2 and by calling X3. No response. I'm going to contact my credit card company to get my money back because it is a waste of time trying to call or raise a response from this company.

Terrible customer service.
I bought some boots from P.C. recently. I have not received the boots as the paperwork needed to be in place for sending them from the UK to Ireland was not done, I only found this out after I rang DHL. I have rang PC's customer service and emailed several times to ask for an explanation, but there has been no reply at all.
Just very disappointed about my experience with Penelope Chilvers, I expected fantastic customer service but received absolutely zero.

I ordered some boots in the sale on 26 December and they informed me on 9 January they were out of stock. Customer services took 3 days to reply to my chaser email. No one called me back and I ended up following them on Insta and messaging that way. They never updated me on order progress: only when I contacted them the 5th time. Very poor service for such an exclusive brand.

The most beautiful boots! I have always wanted a pair of these and I cannot believe how comfortable they are and how flattering too.
Never taking them off!
Received super quickly in a beautiful box.

Lovely products and fantastic customer service, as well as prompt delivery!

Gorgeous clogs, comfy, excellent fast delivery and beautiful packaging. Thank you PC, great service.

Lovely quality boots, swift delivery, would highly recommend

Fantastic boots, I have been buying Penelope boots for year. So comfortable .

Nice boots but not worth the price and in the sale. I have high arches and these were tight across them. The leather was not that soft also. Disappointed and have returned.

The boots I purchased were lovely but unfortunately didn’t suit me.

Took order then messaged a few days later saying the online inventory was incorrect and the item was actually sold out. Very disappointing, unprofessional and poor.

Prompt delivery - love love the slippers and such amazing quality !

Excellent, product, and after sales!
Quick delivery, and quick refund after the first pair of boots returned for a bigger size.
Thank you to all involved, please pass my appreciation on to those directly involved, as it’s important to get recognition for quality work in these demanding on line times. Thank you, Richard Watson.

Excellent customer service and the most comfortable of shoes. Wish there were boots with that sole.

Great website, absolutely beautifully designed boots and super speedy delivery. Extremely pleased with my boots!

Boots bought and paid for 24th November 2023 - £375. Email confirming despatch 28th November on a 48 hour tracked Royal Mail Delivery. Tracking history says sender actually despatched 1st December! Today 9th December Boots still not delivered and unable to track said item. Unable to contact Penelope Chilvers Customer Service by telephone as it was not working. Only response I have had has been semi-automated emails and an actual response from a Facebook message to the company. Now going to cancel order and get the bank to refund my money and let Penelope Chilvers attempt to find the order themselves.