Peace Collective Anmeldelser 216

Never reviewed a company in my life until now. Made 3 separate orders with this company and literally none of them have been a positive experience. Everything from late deliveries (talking 1.5 months+ from order date), incorrect items being sent multiple times, and poor quality for such expensive items. Spend your hard earned money elsewhere this place is a total rip off

Absolutely terrible experience with Peace Collective. My boyfriend ordered me a Kansas City Chiefs sweater on December 15th, hoping it would arrive before the playoffs. It’s now January 30th—six and a half weeks later—and we just received an email saying the order is “being packed,” with no shipping information yet. I'm just hoping I'll get it in time for Super Bowl and actually have a chance to wear it before the season is over.

The lack of communication has been beyond frustrating. After emailing them and receiving an auto-response saying it would take 6-10 days to reply, we never actually got a response within that timeframe. I had to comment on their Instagram just to get them to notice my issue, at which point they asked me to DM them.

January 23rd: I DMed them my order number and was told there was a “small delay” in production but that my order would be made soon. At this point, it had already been over five weeks. They offered express shipping, which I appreciated, but the delay was way beyond what was reasonable.

I responded with my frustration, pointing out that we had been completely left in the dark with zero proactive updates—yet they had no problem sending out promotional emails trying to sell more products. Emails to customer service went unanswered.

Their response? A generic “we’re experiencing high volumes” message. No accountability, no real explanation.

I used to love supporting this brand, but this experience has completely changed my opinion. If you’re thinking of ordering, be prepared for massive delays and non-existent customer service. Super disappointed. 😞

Wish I’d read the reviews before ordering. 1/12/2024 ordered for Christmas they emailed me a delivery time of 7-14 days. No response from my complaints until I made a comment how bad they are on their instagram account and lo and behold after 8 weeks I get message to say order on its way. 8 weeks to deliver is not acceptable. Very bad service. Will never order again from them

Football sweater was purchased for a Christmas gift Dec 2 with a shipping date showing Dec 4 at point of sale. Finally reached out to customer service on January 17, as the order was still showing unfulfilled. Recieved no further information as to when this sweater will actually be shipped. Multiple IG posts, are showing this is a very common problem. I have never been more disappointed in a purchase, company or customer service. I think it's time to contact my credit card for a charge back.

Received a sweater ($140) for Christmas, cool looking sweater, "designed in Canada" as it says on the tag (they aren't slick, we know what that means) and I was excited about it. Wore it a couple of times and washed it last week for the first time. The logo is now completely peeling off and coming apart. My girlfriend emailed support to get it resolved and didn't hear back for 3 days (but was told if she sent a follow up email she would be moved to the back of the line? Insane policy to have when you just ignore every customer who reaches out), so I commented on one of their instagram posts something along the lines of "Terrible quality sweatshirts, logos peeling off and falling apart after a single wash" (the comment has since been deleted which seems to be pretty common for them). They dm'd me and said they would help sort it out, and told me my options were a replacement sweater or store credit. Considering the horrific quality of the sweater I got I wasn't looking for a replacement of the same junk, and I also didn't really want to get any more over priced poor quality clothing from them with the store credit so I requested a refund. I was told they don't offer refunds and that they couldn't help any further. I understand only offering store credit for returns of perfectly fine products, that's relatively common. However selling a $140 sweater that can't even survive a simple wash (followed washing instructions on the tag) and then refusing any kind of refund is malpractice. They continue to ignore and find excuses for any issue they have (just read any response of theirs to a google review), delete comments or tell people they will "sort it out in the DMs" and then do nothing for them. Horrible company with over priced awful quality clothing that somehow finds a way to have even worse customer service. Will not be purchasing from them again and would suggest everyone else find other actual Canadian made clothing.

I have been having awful trouble getting a response from this company I bought shirts fur my son in law fir Xmas they were too small I’ve been emailing them since Boxing Day giving them the 6 days to reply or they out you to the bank of the queue ! And sent more emails and still not had a response I will never buy from them again this is ridiculous they were 45 pound so not cheap !!

I will start by saying this is by far the worst company i have ever dealt with. So my girlfriend bought me a christmas present which was to big. So we called a store if we can do an exchange there because returns online are impossible they said no problem come down to the store they didn't tell us it was still the winter fest in the distillery district. So we drove 30min got there and realized we had to pay $15 each and $30 for parking we bit the bullet and went in they reordered the sweater only to get a email a few days later it's out of stock waited a week for a credit from peace collective i told my girlfriend to tell them that but because they never reply to there customers she said she didn't even wanna get into that cause will be waiting months for a refund or store credit. I Placed a new order on January 6th and still haven't gotten 1 update i emailed them and haven't heard back from them in over a week. I would never order from peace collective the most unprofessional bussiness I have ever dealt with. After reading these other reviews as well if I'd known sooner I would also have never ordered so this will definitely be my last order from them.

Company is a scam. I placed an order (preorder) on Black Friday and was told there was going to be a delay due to production, that was on Dec 17th. It’s been over a month and have not received my order or an update. I have emailed customer service on Jan 10th, asking for an update and it has been 6 business days, of course no update. I have sent another email today asking for an update. Such a terrible experience.

Garbage customer service, no idea if I will ever get the product that I ordered for Christmas and is still “unfulfilled “ as of January 20. When they did respond they sent me another customer’s information and then sent an auto-response bumping my email to the bottom of their customer service pile for following up five days later.

Basically they troll you with feel-good ads and pretty pictures and then steal your money.

I’ve heard their brick and mortar stores are okay but I won’t be bothering to patronize them after getting screwed over by the online store.

Quality is shitty (not the same as show in picture), not a real nfl reseller, delay of 2 months, can't return the article... do not recommend this site, even customer service does not answer email. Do not buy!!!

HORRIBLE COMPANY!! AVOID!!! Absolutely my worst online experience ever. Over 10 emails I had to send to get any answers. Ordered early November 2024 (Christmas gift) it’s now January 13th-still no product. Service is pathetic and constantly delayed responses are fake, lied when they did, made excuses by blaming “vendor”, never gave me a legit delivery/ship date, blamed understaffing, being small. A SCAM COMPANY! CBC Marketplace TV Show you need to investigate and blow this company open as FRAUDS! They took my money and I still have nothing. A zero rating is too good.

Horrible company. Worst customer service experience ever. Purchased a hoodie as a Christmas gift on December the 2nd, waited an entire month for them to even ship the product. I emailed them twice asking what was going on, and they told me twice through automated messages that will get back to me within 5-6 days (spoiler alert: they never got back to me). They also told me that if I keep emailing then my email ticket will get bumped down to the bottom in priority (scummy tactic they use to avoid multiple emails). The hoodie finally arrived an entire month after purchasing it (it wasn’t through Canada post, so the postal strike did not affect this order), and I wanted to return it because it showed up after Christmas. Their policy states that within 14 days of shipment you can return any non-final sale item for a full reimbursement. I went to return, and they are only offering me a credit balance on the account. Again, contacted them twice and now awaiting 5-6 days for a response (which I know will never come). Now in contact with credit card company to receive a charge back. Overall, horrible experience. Would never wish for anyone to have to deal with this company’s customer service.

Horrible company! I will be requesting a refund from my credit card because they have the worst customer service I've ever experienced. I bought a shirt from them during Black Friday, that says online is in stock and available but could take 5-10 days to process. I was fine with the timing, but now it's been almost 2 months and no update on my order, just saying it's unfulfilled. I've reached out multiple times with more information or updates.

3rd Times A Charm,
Back in November my daughter placed to separate orders for T-shirts about 30 minutes apart. One for her Secret Santa and one for her Dad as a Christmas gift. The shirt for her Secret Santa came but the gift for her dad did not show up. One issue was the tracking information never got updated. She is a vey busy university student so I decided to follow up with P/C Customer Service. They got back to me in a very timely manner. After their investigation they came back an told me the order was lost in transit. They offered my daughter a store credit or issue a new shirt. She really wanted the shirt as it was a gift. They sent out a second order and we did receive an email confirmation that the order was delivered (by UPS) on Christmas Eve. There was even a picture of the delivery but there was no apartment number in the picture and you could not even read the label on the package. So really no proof the package was even delivered to her floor. When she went to check there was no package. So back I went to their customer service. They apologized for this again and again asked if she wanted a store credit or another order. Like I said it was gift so this time I had them ship the order to my. home address and today it was delivered. My husband really likes the shirt. So I will give them an A+ for their customer service as they worked to make sure the gift she ordered for her dad got delivered. Also the shirt is very good quality.

Worst online shopping experience.
Ordered early November.
Never been shipped
Never received a response from my emails to customer service.
Highly doubt I will be refunded for the item which I have not received.
Awful.

Actually the worst company I’ve ever had the misfortune of dealing with.

The item I ordered arrived way later than it said even though I paid extra. I then had to argue for months about returning it only to be told they’ll arrange a return if I PAY for international postage myself. A joke of a company and I wouldn’t wish them on anyone.

Very disappointed with the customer service. There is no communication from the brand once you paid. I had to ask after 3 weeks the status of the order because nobody told me upfront about the delay in production. It took over a month for my order to be shipped when the website specify 10-14 days for on demand program.. Again if I don’t reach out to know where my order is after 7 weeks, no one gets in touch with me to let me know there is a delay in transit.
Most frustrating part is that I kept on receiving newsletters email and sms weekly.
I was 1 day away of asking for a full refund but finally received my order after almost 9 weeks. Nobody apologized or offered any compensation/customer gestures for the inconvenience.
The quality of the product is good (only
reason why I put 2 star) but you should review your communication with your customers.

Ordered in November keep delaying delivery don’t answer emails and their social medias but continue to take orders and promises delivery.

The lack of accountability is the worst and feels like it’s becoming fraudulent and they will go under after Xmas with people money.

At least if i had a real ETA or a reason instead of just busy season when all the store are busy and if they are overwhelmed they closed order.

Delivery was extremely delayed!! The items we received were not even close to what they advertise on the website. False and deceptive advertising. The Detroit Tigers sweater has a TIGERS across the full chest on the website and what we got was barely half the front covered. Premium pricing for SHEIN quality products. Beware!! Oh, and now we’re getting 4-5 emails from them…A DAY!

wish i read the reviews before i purchased! spent over £100 back in november and still haven’t received my items! i’ve emailed and emailed but no response back. absolute shambles don’t even bother